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Movenpick Villas & Residences Phu Quoc
Ong Lang Beach Cua Duong Village, Ong Lang, Phu Quoc Island, Vietnam, 92000 - See map
In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Ong Lang part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.
Highlights
ALLSAFE
Your Health and Safety are our Absolute Priority
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities
Airport transfer
Bicycle rental
Valet parking
Hot tub
Beachfront
Shuttle service
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/21726042/0/97432b793b33d55787f9f7d602800b81.jpg?ca=18&ce=1&s=1024x768)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/21726042/0/ffd5b5ad069112a7267fa01787e22111.jpg?ca=16&ce=1&s=1024x768)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/21726042/0/97432b793b33d55787f9f7d602800b81.jpg?ca=18&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/21726042/0/ffd5b5ad069112a7267fa01787e22111.jpg?ca=16&ce=1&s=98x98&ar=1x1)
Excellent ”
Our family enjoyed the time staying in Movenpick. Our 3 brd villa is clean and spacious with sufficient equipment to cook. We def will come back again sôn.
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Dear Minh Thank you for taking your time to share with us about your wonderful stay. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments and we look forward to seeing you again in the future! Sincerely, Linh Dinh Guest Experience Manager
Beautiful place with wonderful staff. ”
Movenpick is a newly built modern resort with a nice beach. However, the beach was windy with big wave at the moment so that we couldn't swim. The swimming pool is an excellent alternative, it has nice view. We enjoyed our stay a lot.
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Dear Khanh, Thank you for taking the time to share with us your experience from your last visit. It's always great to receive positive review about our team and resort. As you mentioned correctly, with the current change, strong wind and big wave during this period, it's recommended to not swim in the ocean. Alternatively, we have spacious pool over looking at the ocean, so that you can enjoy your time there with your family. Once again, thank you for choosing to stay with us, we look forward to welcoming you back again soon Kind regards Linh Dinh Guest Experience Manager
Good stay”
We came in a group of 5 adults staying in a 3 bedroom beachfront villa. Very nice villa with beautiful beach and awesome view. The breakfasts were good and friendly staff.
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Dear Hieu, Thank you for taking your time to share with us about your experience. We are delighted to now that you have enjoyed our beautiful beachfront villa as well as our services. This is the kind of experience that our team works hard to provide for our guests. Thank you again for choosing to stay with us and we look forward to welcome you back again with us soon. Sincerely Linh Dinh Guest Experience Manager
Fantatic resort”
Wonderful place, great views, facilitied, the billa is extraordinary!
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BEST LOCATION,CLEAN,COOL RESORT WE LIKE:))”
Hello, we book Villa,with my daughter Melis and Nihal they so happy and love so much,hope we can back agai.. sarisoy melis and nihal
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Dear Sedat, Thank you for your wonderful review, your valuable feedback is greatly appreciated and we are so pleased to know that you have such an amazing time at Movenpick Villa & Residences Phu Quoc. We hope to see you back with us again soon. In the mean time take care and stay safe. Kindest regards, Linh Dinh Guest Experience Manager
Exceptional”
Clean and comfort. Great staff
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Dear Jimmy, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments and we look forward to seeing you again in the future! Kind regards, Linh Dinh Guest Experience Manager
Great Facilities”
Great facilities and and extremely clean. Staff is friendly. The only negative is that the F&B staff seem overwhelmed and timely service could be better.
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you got all you need ”
well equipment in kitchen, nice set up for the villa, super friendly and helpful staff, but bathroom a bit small, some insects in living room, 12km to pepper farm, 15km to Grand world......
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Dear Rita, Thank you for choosing Movenpick and taking your time to share with us the details of your stay experience with us. We are delighted to know that you have enjoyed our service and our beautiful resort. We look forward to create many more memorable experience on your next visit. Once again, thank you for sharing with us your experience. Sincerely Linh Dinh Guest Experience Manager
Modern facilities, clean environment, and friendly staff.”
As a recently completed hotel, the facilities were up to date and good. And, above all, the friendly staff was good. But, due to the small number of restaurants in operation, meals at the hotel were not satisfactory during the Lunar New Year holidays.
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GOOD”
GENERALLY GOOD CONDITION
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Nice clean hotel ”
very nice hotel but far from everywhere. Basically you are trapped there.
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Dear Pick, Thank you for taking your time in sharing your feedback to us from your last stay. Your feedback is very important to us as we continuously strike to improve guest's experience while enjoying their vacation at our beautiful resort. Once again, we would like to thank you for your review, and we look forward to welcome you back again with us soon. Sincerely, Linh Dinh Guest Experience Manager
Nice hotel but poorly trained staff”
Transport Prior to booking, they informed that they will give free transport. But closer to the checkin date, they only then inform that it only runs every 2 hours. Our flight lands only 5minutes passed the pickup time, and they informed us they can only wait 5 minutes. No problem with the room, we all enjoyed it. Food is Average, not disappointing. But the problem is, the staff in this hotel are not properly trained. This is not to discredit them, but when you go to a 5 star resort, you expect the staff to also be 5 star. Here are the reasons why I say they are not properly trained, 1. early check in the staff did not offer any assistance by checking room availability and just said "our hotel policy is 3pm checkin" 2. They do not know how to properly address people Female guests were called Sir multiple times by multiple staff 3. Staff in breakfast Many staff did not properly greet their guests. They just took notes of our room number and didnt do anything else. Egg station staff did not know what a scramble egg is, and no one collects dirty dishes. 4. Check out checkout took 15minutes. They wanted to charge us for sun screens we didnt even know existed because it was not there. Staff never apologized. Also, after paying for our bill, reception asked me to change her cash to smaller ones. 5. Buggy driver buggy driver was agressively driving that multiple guests were afraid to be hit. This is an honest review of our experience. Will I recommend this to a friend? Sadly no, because the staff must be properly trained how to properly communicate and handle different situations in order to give 5 star service. I have been to many top resort in Phu Quoc and their staff are properly trained to give not only a professional service but also an exceptional one. I hope staff will be properly trained as the resort carries a name and has huge potential
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Dear Kirstin, Greetings from Movenpick Resort Waverly Phu Quoc We appreciate your time in sharing with us your experience from last stay. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing well. Please kindly rest assured that we have in place an intensive training program for all our team member, back from a very challenging 2 years, we are working hard to provide a better quality of service for our guests. Once again, thank you for giving us the chance to address this matter. We understand your disappointment, however, we do hope to have a chance to welcoming you back during your next visit to Phu Quoc. Kind regards, Linh Dinh Guest Experience Manager
Above average”
This hotel is located near the city’s landfill. The air smells really really bad. The beach front villa is not worth the money with only master bedroom has view. The other two bedrooms are facing to the walls
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Best”
Clean, friendly.
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Beautiful Resort”
It is a great resort. The room size is big, we selected the one with balcony. The hotel provides golf carts to move between places inside the resort. Breakfast spread is huge. They provided us a complementary cake for our anniversary. The hotel also have a complementary chocolate hour for guests with a good variety that we enjoyed. Swimming pool is great and so is the beach. There is an in-room dining option but if you want to go out for a dinner outside it might be tricky since the place gets really dark outside. Also there are only a few English speaking staff and we struggled to explain our requests a few times, but they are friendly and will try to help you in max capacity.
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Dear Ujjawal Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again, thank you for choosing Movenpick family as your home get away from home, we would love the chance to welcoming you back again soon on your upcoming holiday. Please do not hesitate to reach out to us at anytime for your future visit. Kind regards, Linh Dinh Guest Experience Manager
Not really worth the money ”
We came here with our young son and grandparents. The facilities aren’t bad but there is no water sports equipment to go kayaking for example. The food in the main restaurant is not up to 5 star standard and good local restaurants are most definitely a better choice especially considering the 5 star price being charged. The breakfast on the other hand is good and has a very big range of food. The bread however is mostly stale. This brings me to my biggest criticism- staff. There are many who aren’t competent or don’t speak English. They simply aren’t trained to provide a 5 star service. Friendliness, competence and problem solving are all lacking. This is by no means a bad resort, but there are better deals out there as the price/ quality ratio is simply not a good one
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Dear Sebastian, Thank you very much for taking the time to provide us with your feedback. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing well. English is still remain a challenge for the local especially in our industry, as we are working with a lot of trainee to support in developing their future career in hospitality. We have taken note on your feedback and will share with departments concerned to take appropriate action in order to deliver the quality service that we praise ourselves for. Once again, thank you for choosing to stay at Movenpick, we hope to have another chance to welcoming you back to better serve you in the future. Kind regards, Linh Dinh Guest Experience Manager
Nice villa”
The villa was spacious with full amenities. The private pool was clean with the lakeview too. Would come back!
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Dear Ngoc, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Thank you again for choosing to stay with us, we look forward to welcoming you back again soon. Kind regards, Linh Dinh Guest Experience Manager
Not recommended”
Dirty bathroom, lot of sand inside bathroom, also stinky. Shower not draining. Sink not draining.
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Dear Nguyen, Thank you for taking your time share with us your feedback. We are sorry to hear about your experience. Please accept our apologies for the shortfalls. Please note that your feedback will be used constructively to prevent a recurrence of this nature in the future, and we will share with the concerned department. Once again thank you for choosing to stay at Movenpick, we hope to welcoming you back again Kind regards, Linh Dinh Guest Experience Manager
Amazing resort ”
Great resort and facilities. However this review is for an employee at Movenpick that stood out to me. I forgot my laptop at the resort upon check out and Christ went above and beyond to locate my laptop. He arranged for it to be sent to my next hotel destination in Saigon. He communicated with me every step of the way. I hope management can recognise his hard work and his dedication to making each guests stay comfortable and relaxing (despite the guest being in a stressful situation).
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Dear MARIANNE, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. We are very proud of our team, and we will definitely share you recognition to Chris for his excellent customer service. Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back with us again soon. Kind regards, Linh Dinh Guest Experience Manager
Perfect choice! ”
From the reception, it was perfect. Ryan and Hyunjin were perfect helpers and made our staying there even better. Villa was perfect. Clean and luxurious. Private pool was clean, public pool was awesome. Beach was amazing. Food was perfect. I stayed at three hotels this time in Phu Quoc, and Movenpick was the best. It was a bit crowded since it is a big resort, but it didn’t really matter. Speckless staying. I will absolutely consider this place when I visit Phu Quoc next time. Even the weather was perfect :)
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Dear Jeannie, Thank you for taking the time to share this wonderful comment about our beautiful resort and our team. It's a pleasure to welcoming you to our family, especially when you have enjoy our facilities and our services provided by our friendly team member. This is very rewarding and motivating for our team to be recognized publicly Once again thank you for choosing Movenpick for your holiday. It's our hope to welcoming you back again on your future stay. Happy New Year! Kind regards, Linh Dinh Guest Experience Manager