Travelling to Vietnam? Read all updated requirements before you book.
View, Movenpick Villas & Residences Phu Quoc in Phu Quoc Island
Studio Mountain View King Room with Balcony - Guestroom, Movenpick Villas & Residences Phu Quoc in Phu Quoc Island
a beach with palm trees and palm trees, Movenpick Villas & Residences Phu Quoc in Phu Quoc Island
Lobby, Movenpick Villas & Residences Phu Quoc in Phu Quoc Island
Lobby, Movenpick Villas & Residences Phu Quoc in Phu Quoc Island
Interior view, Movenpick Villas & Residences Phu Quoc in Phu Quoc Island
a hotel room with a balcony overlooking the ocean, Movenpick Villas & Residences Phu Quoc in Phu Quoc Island

Removed from saved list

8.9

Excellent

322 reviews

322 reviews

Housekeeping10
Beach7
View5
See map

8.4

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Phu Quoc Countryside 6.0 km
Long Beach 8.1 km
Duong Dong Market 8.4 km
Vinwonders Phu Quoc 10.3 km
Vinpearl Safari 10.9 km
Phu Quoc Waterfall 15.2 km
Ho Quoc Temple 22.3 km
Sao Beach 27.6 km
Phu Quoc Prison 28.6 km
Nearby landmarks
Cua Can Beach 1.3 km
Tram Y Te Xa Cua Can 1.3 km
Happy Farm PQ 2.3 km
Phu Quoc Gallery of Contemporary Art (GoCA) 2.7 km
PQ LITTLE MART 3.0 km
Doi's Store 3.0 km
Snorkeling spot 3.2 km
La Paloma 4.4 km
Phu Quoc National Park 5.5 km
Phu Quoc Countryside 6.0 km

Movenpick Villas & Residences Phu Quoc

Ong Lang Beach Cua Duong Village, Ong Lang, Phu Quoc Island, Vietnam, 92000 - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Ong Lang part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Sparkling clean

Top Value

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [outdoor]

Hot tub

Beachfront

Shuttle service

This property is in high demand!

7 travelers have booked today.

Value for money9.1
Location rating8.4
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport15.6 km

Rooms available at Movenpick Villas & Residences Phu Quoc

Family 3 Bedroom duplex Villa with Private Pool - Lake View
...
  • Room size: 300 m²/3229 ft²
  • Lake view
  • 1 king bed & 1 king bed & 2...
Enter dates to see prices
Three Bedroom Villa with Private Pool - Lake View
...
  • Room size: 230 m²/2476 ft²
  • Lake view
  • 1 king bed & 1 king bed & 2...
Enter dates to see prices
Two bedroom Villa with Private Pool - Lake View
...
  • Room size: 230 m²/2476 ft²
  • Lake view
  • 1 king bed & 1 king bed
Enter dates to see prices
Three bedroom Beach Front Villa with Private Pool
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 2...
Enter dates to see prices
One Bedroom Villa with Private Pool - Lake View
...
  • Room size: 170 m²/1830 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Studio Sea View King Room with Balcony
...
  • Room size: 44 m²/474 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Studio Sea View Twin Room with Balcony
...
  • Room size: 44 m²/474 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Two Bedroom Interconnecting Family Studio with Sea View
...
  • Room size: 90 m²/969 ft²
  • Sea view
  • 1 king bed & 1 king bed
Enter dates to see prices
Studio Pool View King Room With Balcony
...
  • Room size: 44 m²/474 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Studio Mountain View King Room with Balcony
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Movenpick Villas & Residences Phu Quoc?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Movenpick Villas & Residences Phu Quoc?

Movenpick Villas & Residences Phu Quoc is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Movenpick Villas & Residences Phu Quoc also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Movenpick Villas & Residences Phu Quoc has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Phú Quốc Island with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Movenpick Villas & Residences Phu Quoc?

Wake up to a great buffet breakfast at Movenpick Villas & Residences Phu Quoc. Adults can enjoy breakfast offered with an additional charge of 525000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

Can special events be hosted at Movenpick Villas & Residences Phu Quoc?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Movenpick Villas & Residences Phu Quoc?

Movenpick Villas & Residences Phu Quoc does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Movenpick Villas & Residences Phu Quoc?

Movenpick Villas & Residences Phu Quoc is located in Ong Lang, famous for good restaurants such as Family Inn Restaurant, Jenny Restaurant Nha Hang and Sakura.

What popular shopping places are close to Movenpick Villas & Residences Phu Quoc?

Located in the Ong Lang area, Movenpick Villas & Residences Phu Quoc is close to great shopping choices like PQ LITTLE MART.

What are popular attractions near Movenpick Villas & Residences Phu Quoc?

Guests at Movenpick Villas & Residences Phu Quoc can easily visit Phu Quoc Gallery of Contemporary Art (GoCA) located in the Ong Lang area.

What popular beaches are close to Movenpick Villas & Residences Phu Quoc?

Guests at Movenpick Villas & Residences Phu Quoc can easily visit Ong Lang Beach and Cua Can Beach in the Ong Lang area.

What popular natural sightseeing spots are close to Movenpick Villas & Residences Phu Quoc?

Movenpick Villas & Residences Phu Quoc is located in the Ong Lang area, which is famous for natural sightseeing destinations such as Happy Farm PQ.

See map

Explore the neighborhood

What people love about Movenpick Villas & Residences Phu Quoc

  • 10

    Exceptional
    Cleanliness

    "The private pool was clean with the lakeview too."

    Ngoc

    |

    January 10, 2023

  • 10

    Exceptional
    Cleanliness

    "Private pool was clean, public pool was awesome."

    Jeannie

    |

    January 1, 2023

  • 10

    Exceptional
    Location

    "Hotel is amazing with a strategic location."

    Cristian

    |

    November 27, 2022

Overall rating:

8.9

Excellent
322 reviews
Cleanliness
9.3
Facilities
9.2
Location
8.4
Read all reviews >
What travelers say they love:
It has a lot of facilities staff are friendly and helpful.
Quang from Vietnam
Couple
More about Movenpick Villas & Residences Phu Quoc

More about Movenpick Villas & Residences Phu Quoc

Movenpick Villas & Residences Phu Quoc

Maximize your Phu Quoc Island adventure with a stay at Movenpick Villas & Residences Phu Quoc.
Take advantage of a wealth of unrivaled services and amenities at Movenpick Villas & Residences Phu Quoc. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Phu Quoc Island can be assisted with car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights.
Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Movenpick Villas & Residences Phu Quoc. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Movenpick Villas & Residences Phu Quoc. The hotel is entirely non-smoking.
Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant tea and mini bar are available in some select rooms.


Dining and things to do

Wake up with no worries at Movenpick Villas & Residences Phu Quoc, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar and nightclub for some in-house nighttime fun.
The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Throughout the day, you can enjoy the activities offered at Movenpick Villas & Residences Phu Quoc. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the salon. The many offerings at Movenpick Villas & Residences Phu Quoc ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at Movenpick Villas & Residences Phu Quoc gives you a great reason to spend more time in your swimsuit. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

With its convenient location, the hotel offers easy access to all Phu Quoc Island has to offer. Your journey through Phu Quoc Island can be completed with a short shopping stop at Duong Dong Market located 8.3 km away.

Show less

Amenities and facilities

Exceptional
Facilities

9.2

Languages spoken
  • English
  • French
  • Hindi
  • Vietnamese
Outdoor
  • Beachfront
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Private beach
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Valet parking
Sports equipment rental
  • Bicycle rental

Location

Ong Lang Beach Cua Duong Village, Ong Lang, Phu Quoc Island, Vietnam, 92000
Excellent
Location

8.4

Airports
  • Phu Quoc International Airport (PQC) - Vietnam
    15.6 km
  • Sihanouk International Airport (KOS) - Cambodia
    45.3 km
Hospital or clinic
  • Tram Y Te Xa Cua Can
    1.3 km
Shopping
  • Duong Dong Market
    8.4 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Phu Quoc Countryside
    6.0 km
  • Long Beach
    8.1 km
  • Duong Dong Market
    8.4 km
  • Vinwonders Phu Quoc
    10.3 km
  • Vinpearl Safari
    10.9 km
  • Phu Quoc Waterfall
    15.2 km
  • Ho Quoc Temple
    22.3 km
  • Sao Beach
    27.6 km
  • Phu Quoc Prison
    28.6 km
Nearby landmarks
  • Cua Can Beach
    1.3 km
  • Tram Y Te Xa Cua Can
    1.3 km
  • Happy Farm PQ
    2.3 km
  • Phu Quoc Gallery of Contemporary Art (GoCA)
    2.7 km
  • PQ LITTLE MART
    3.0 km
  • Doi's Store
    3.0 km
  • Snorkeling spot
    3.2 km
  • La Paloma
    4.4 km
  • Phu Quoc National Park
    5.5 km
  • Phu Quoc Countryside
    6.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Extras
  • Breakfast charge (unless included in room price)525000 VND

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Movenpick Villas & Residences Phu Quoc from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.3
Facilities9.2
Location8.4
Service9.2
Value for money9.1
High score for Phu Quoc Island
Rating
9+ Exceptional (71)
8-9 Excellent (21)
7-8 Very Good (16)
6-7 Good (4)
<6 Below Expectation (10)
Time of the year
Mar - May (20)
Jun - Aug (32)
Sep - Nov (30)
Dec - Feb (40)
All guests (322)
All room types
All languages

Show reviews that mention 

Showing 122 verified guest comments
12345
10.0
Exceptional
Minh from Vietnam
Family with young children
Three Bedroom Villa with Private Pool - Lake View
Stayed 3 nights in February 2022

Excellent ”

Our family enjoyed the time staying in Movenpick. Our 3 brd villa is clean and spacious with sufficient equipment to cook. We def will come back again sôn.

Reviewed March 06, 2022

See room deals

Dear Minh Thank you for taking your time to share with us about your wonderful stay. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments and we look forward to seeing you again in the future! Sincerely, Linh Dinh Guest Experience Manager

Responded March 07, 2022
Movenpick Villas & Residences Phu Quoc
9.6
Exceptional
Khanh from Vietnam
Family with young children
Studio Sea View Twin Room with Balcony
Stayed 2 nights in May 2022

Beautiful place with wonderful staff. ”

Movenpick is a newly built modern resort with a nice beach. However, the beach was windy with big wave at the moment so that we couldn't swim. The swimming pool is an excellent alternative, it has nice view. We enjoyed our stay a lot.

Reviewed May 31, 2022

See room deals

Dear Khanh, Thank you for taking the time to share with us your experience from your last visit. It's always great to receive positive review about our team and resort. As you mentioned correctly, with the current change, strong wind and big wave during this period, it's recommended to not swim in the ocean. Alternatively, we have spacious pool over looking at the ocean, so that you can enjoy your time there with your family. Once again, thank you for choosing to stay with us, we look forward to welcoming you back again soon Kind regards Linh Dinh Guest Experience Manager

Responded June 02, 2022
Movenpick Villas & Residences Phu Quoc
9.6
Exceptional
Hieu from Vietnam
Group
Three bedroom Beach Front Villa with Private Pool
Stayed 3 nights in March 2022

Good stay”

We came in a group of 5 adults staying in a 3 bedroom beachfront villa. Very nice villa with beautiful beach and awesome view. The breakfasts were good and friendly staff.

Reviewed April 02, 2022

See room deals

Dear Hieu, Thank you for taking your time to share with us about your experience. We are delighted to now that you have enjoyed our beautiful beachfront villa as well as our services. This is the kind of experience that our team works hard to provide for our guests. Thank you again for choosing to stay with us and we look forward to welcome you back again with us soon. Sincerely Linh Dinh Guest Experience Manager

Responded April 06, 2022
Movenpick Villas & Residences Phu Quoc
10.0
Exceptional
Michael from Vietnam
Family with teens
Three Bedroom Villa with Private Pool - Lake View
Stayed 5 nights in December 2021

Fantatic resort”

Wonderful place, great views, facilitied, the billa is extraordinary!

Reviewed December 23, 2021

See room deals

9.6
Exceptional
sedat from Turkey
Family with teens
One Bedroom Villa with Private Pool - Lake View
Stayed 4 nights in January 2022

BEST LOCATION,CLEAN,COOL RESORT WE LIKE:))”

Hello, we book Villa,with my daughter Melis and Nihal they so happy and love so much,hope we can back agai.. sarisoy melis and nihal

Reviewed January 13, 2022

See room deals

Dear Sedat, Thank you for your wonderful review, your valuable feedback is greatly appreciated and we are so pleased to know that you have such an amazing time at Movenpick Villa & Residences Phu Quoc. We hope to see you back with us again soon. In the mean time take care and stay safe. Kindest regards, Linh Dinh Guest Experience Manager

Responded January 16, 2022
Movenpick Villas & Residences Phu Quoc
9.6
Exceptional
Jimmy from United States
Solo traveler
Studio Sea View King Room with Balcony
Stayed 1 night in July 2022

Exceptional”

Clean and comfort. Great staff

Reviewed July 18, 2022

See room deals

Dear Jimmy, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments and we look forward to seeing you again in the future! Kind regards, Linh Dinh Guest Experience Manager

Responded July 20, 2022
Movenpick Villas & Residences Phu Quoc
8.8
Excellent
Dwayne from Vietnam
Family with young children
Three bedroom Beach Front Villa with Private Pool
Stayed 5 nights in December 2020

Great Facilities”

Great facilities and and extremely clean. Staff is friendly. The only negative is that the F&B staff seem overwhelmed and timely service could be better.

Reviewed December 26, 2020

See room deals

8.8
Excellent
Rita from Taiwan
Couple
One Bedroom Villa with Private Pool - Lake View
Stayed 2 nights in April 2022

you got all you need ”

well equipment in kitchen, nice set up for the villa, super friendly and helpful staff, but bathroom a bit small, some insects in living room, 12km to pepper farm, 15km to Grand world......

Reviewed April 15, 2022

See room deals

Dear Rita, Thank you for choosing Movenpick and taking your time to share with us the details of your stay experience with us. We are delighted to know that you have enjoyed our service and our beautiful resort. We look forward to create many more memorable experience on your next visit. Once again, thank you for sharing with us your experience. Sincerely Linh Dinh Guest Experience Manager

Responded April 17, 2022
Movenpick Villas & Residences Phu Quoc
8.4
Excellent
WONSEOK from South Korea
Family with young children
Studio Sea View Twin Room with Balcony
Stayed 3 nights in February 2021

Modern facilities, clean environment, and friendly staff.”

As a recently completed hotel, the facilities were up to date and good. And, above all, the friendly staff was good. But, due to the small number of restaurants in operation, meals at the hotel were not satisfactory during the Lunar New Year holidays.

Reviewed February 18, 2021

See room deals

9.2
Exceptional
Ji from Vietnam
Family with young children
One Bedroom Villa with Private Pool - Lake View
Stayed 3 nights in April 2021

GOOD”

GENERALLY GOOD CONDITION

Reviewed April 27, 2021

See room deals

8.0
Excellent
Pick from Vietnam
Family with teens
Three Bedroom Villa with Private Pool - Lake View
Stayed 4 nights in December 2021

Nice clean hotel ”

very nice hotel but far from everywhere. Basically you are trapped there.

Reviewed January 02, 2022

See room deals

Dear Pick, Thank you for taking your time in sharing your feedback to us from your last stay. Your feedback is very important to us as we continuously strike to improve guest's experience while enjoying their vacation at our beautiful resort. Once again, we would like to thank you for your review, and we look forward to welcome you back again with us soon. Sincerely, Linh Dinh Guest Experience Manager

Responded January 16, 2022
Movenpick Villas & Residences Phu Quoc
6.0
Kirstin from Vietnam
Family with teens
Two bedroom Villa with Private Pool - Lake View
Stayed 2 nights in May 2022

Nice hotel but poorly trained staff”

Transport Prior to booking, they informed that they will give free transport. But closer to the checkin date, they only then inform that it only runs every 2 hours. Our flight lands only 5minutes passed the pickup time, and they informed us they can only wait 5 minutes. No problem with the room, we all enjoyed it. Food is Average, not disappointing. But the problem is, the staff in this hotel are not properly trained. This is not to discredit them, but when you go to a 5 star resort, you expect the staff to also be 5 star. Here are the reasons why I say they are not properly trained, 1. early check in the staff did not offer any assistance by checking room availability and just said "our hotel policy is 3pm checkin" 2. They do not know how to properly address people Female guests were called Sir multiple times by multiple staff 3. Staff in breakfast Many staff did not properly greet their guests. They just took notes of our room number and didnt do anything else. Egg station staff did not know what a scramble egg is, and no one collects dirty dishes. 4. Check out checkout took 15minutes. They wanted to charge us for sun screens we didnt even know existed because it was not there. Staff never apologized. Also, after paying for our bill, reception asked me to change her cash to smaller ones. 5. Buggy driver buggy driver was agressively driving that multiple guests were afraid to be hit. This is an honest review of our experience. Will I recommend this to a friend? Sadly no, because the staff must be properly trained how to properly communicate and handle different situations in order to give 5 star service. I have been to many top resort in Phu Quoc and their staff are properly trained to give not only a professional service but also an exceptional one. I hope staff will be properly trained as the resort carries a name and has huge potential

Reviewed May 31, 2022

See room deals

Dear Kirstin, Greetings from Movenpick Resort Waverly Phu Quoc We appreciate your time in sharing with us your experience from last stay. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing well. Please kindly rest assured that we have in place an intensive training program for all our team member, back from a very challenging 2 years, we are working hard to provide a better quality of service for our guests. Once again, thank you for giving us the chance to address this matter. We understand your disappointment, however, we do hope to have a chance to welcoming you back during your next visit to Phu Quoc. Kind regards, Linh Dinh Guest Experience Manager

Responded June 04, 2022
Movenpick Villas & Residences Phu Quoc
6.0
Ngoc from Vietnam
Family with young children
Three bedroom Beach Front Villa with Private Pool
Stayed 2 nights in May 2021

Above average”

This hotel is located near the city’s landfill. The air smells really really bad. The beach front villa is not worth the money with only master bedroom has view. The other two bedrooms are facing to the walls

Reviewed May 05, 2021

See room deals

10.0
Exceptional
Zaya from Mongolia
Family with young children
Family 3 Bedroom duplex Villa with Private Pool - Lake View
Stayed 2 nights in January 2023

Best”

Clean, friendly.

Reviewed January 27, 2023

See room deals

10.0
Exceptional
Ujjawal from India
Family with young children
Studio Sea View King Room with Balcony
Stayed 4 nights in December 2022

Beautiful Resort”

It is a great resort. The room size is big, we selected the one with balcony. The hotel provides golf carts to move between places inside the resort. Breakfast spread is huge. They provided us a complementary cake for our anniversary. The hotel also have a complementary chocolate hour for guests with a good variety that we enjoyed. Swimming pool is great and so is the beach. There is an in-room dining option but if you want to go out for a dinner outside it might be tricky since the place gets really dark outside. Also there are only a few English speaking staff and we struggled to explain our requests a few times, but they are friendly and will try to help you in max capacity.

Reviewed January 22, 2023

See room deals

Dear Ujjawal Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again, thank you for choosing Movenpick family as your home get away from home, we would love the chance to welcoming you back again soon on your upcoming holiday. Please do not hesitate to reach out to us at anytime for your future visit. Kind regards, Linh Dinh Guest Experience Manager

Responded January 23, 2023
Movenpick Villas & Residences Phu Quoc
6.8
Good
Sebastian from Vietnam
Family with young children
Two bedroom Villa with Private Pool - Lake View
Stayed 7 nights in January 2023

Not really worth the money ”

We came here with our young son and grandparents. The facilities aren’t bad but there is no water sports equipment to go kayaking for example. The food in the main restaurant is not up to 5 star standard and good local restaurants are most definitely a better choice especially considering the 5 star price being charged. The breakfast on the other hand is good and has a very big range of food. The bread however is mostly stale. This brings me to my biggest criticism- staff. There are many who aren’t competent or don’t speak English. They simply aren’t trained to provide a 5 star service. Friendliness, competence and problem solving are all lacking. This is by no means a bad resort, but there are better deals out there as the price/ quality ratio is simply not a good one

Reviewed January 19, 2023

See room deals

Dear Sebastian, Thank you very much for taking the time to provide us with your feedback. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing well. English is still remain a challenge for the local especially in our industry, as we are working with a lot of trainee to support in developing their future career in hospitality. We have taken note on your feedback and will share with departments concerned to take appropriate action in order to deliver the quality service that we praise ourselves for. Once again, thank you for choosing to stay at Movenpick, we hope to have another chance to welcoming you back to better serve you in the future. Kind regards, Linh Dinh Guest Experience Manager

Responded January 20, 2023
Movenpick Villas & Residences Phu Quoc
10.0
Exceptional
Ngoc from Vietnam
Family with young children
Three Bedroom Villa with Private Pool - Lake View
Stayed 2 nights in October 2022

Nice villa”

The villa was spacious with full amenities. The private pool was clean with the lakeview too. Would come back!

Reviewed January 11, 2023

See room deals

Dear Ngoc, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Thank you again for choosing to stay with us, we look forward to welcoming you back again soon. Kind regards, Linh Dinh Guest Experience Manager

Responded January 12, 2023
Movenpick Villas & Residences Phu Quoc
6.8
Good
Nguyen from Vietnam
Family with young children
Family 3 Bedroom duplex Villa with Private Pool - Lake View
Stayed 3 nights in December 2022

Not recommended”

Dirty bathroom, lot of sand inside bathroom, also stinky. Shower not draining. Sink not draining.

Reviewed January 04, 2023

See room deals

Dear Nguyen, Thank you for taking your time share with us your feedback. We are sorry to hear about your experience. Please accept our apologies for the shortfalls. Please note that your feedback will be used constructively to prevent a recurrence of this nature in the future, and we will share with the concerned department. Once again thank you for choosing to stay at Movenpick, we hope to welcoming you back again Kind regards, Linh Dinh Guest Experience Manager

Responded January 06, 2023
Movenpick Villas & Residences Phu Quoc
10.0
Exceptional
MARIANNE from Australia
Couple
Studio Mountain View King Room with Balcony
Stayed 4 nights in December 2022

Amazing resort ”

Great resort and facilities. However this review is for an employee at Movenpick that stood out to me. I forgot my laptop at the resort upon check out and Christ went above and beyond to locate my laptop. He arranged for it to be sent to my next hotel destination in Saigon. He communicated with me every step of the way. I hope management can recognise his hard work and his dedication to making each guests stay comfortable and relaxing (despite the guest being in a stressful situation).

Reviewed January 04, 2023

See room deals

Dear MARIANNE, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. We are very proud of our team, and we will definitely share you recognition to Chris for his excellent customer service. Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back with us again soon. Kind regards, Linh Dinh Guest Experience Manager

Responded January 04, 2023
Movenpick Villas & Residences Phu Quoc
10.0
Exceptional
Jeannie from South Korea
Family with young children
Three Bedroom Villa with Private Pool - Lake View
Stayed 2 nights in December 2022

Perfect choice! ”

From the reception, it was perfect. Ryan and Hyunjin were perfect helpers and made our staying there even better. Villa was perfect. Clean and luxurious. Private pool was clean, public pool was awesome. Beach was amazing. Food was perfect. I stayed at three hotels this time in Phu Quoc, and Movenpick was the best. It was a bit crowded since it is a big resort, but it didn’t really matter. Speckless staying. I will absolutely consider this place when I visit Phu Quoc next time. Even the weather was perfect :)

Reviewed January 01, 2023

See room deals

Dear Jeannie, Thank you for taking the time to share this wonderful comment about our beautiful resort and our team. It's a pleasure to welcoming you to our family, especially when you have enjoy our facilities and our services provided by our friendly team member. This is very rewarding and motivating for our team to be recognized publicly Once again thank you for choosing Movenpick for your holiday. It's our hope to welcoming you back again on your future stay. Happy New Year! Kind regards, Linh Dinh Guest Experience Manager

Responded January 02, 2023
Movenpick Villas & Residences Phu Quoc
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss