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Exterior view, NH Collection Madrid Palacio de Tepa in Madrid
Deluxe Room - Bed, NH Collection Madrid Palacio de Tepa in Madrid
Guestroom, NH Collection Madrid Palacio de Tepa in Madrid
Lobby, NH Collection Madrid Palacio de Tepa in Madrid
Lobby, NH Collection Madrid Palacio de Tepa in Madrid
Interior view, NH Collection Madrid Palacio de Tepa in Madrid
Interior view, NH Collection Madrid Palacio de Tepa in Madrid

Removed from saved list

8.8

Excellent

123 reviews

123 reviews

Housekeeping3
Breakfast2
Shops2
See map
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Achitabla
90 m
Penthouse
110 m
Camara de Cimercio E Industria
120 m
Plaza de Santa Ana
130 m
México
130 m
Popular landmarks
Plaza Mayor
530 m
Thyssen-Bornemisza Museum
630 m
Mercado de San Miguel
650 m
Prado Museum
720 m
Gran Vía
740 m
Closest landmarks
SAN SEBASTIAN, CALLE, DE,2
30 m
Farmacia - Calle Atocha 25
90 m
Farmacia - Plaza del Ángel 14
100 m
CAÑIZARES, CALLE, DE LOS,5
110 m
Cervecería Alemana
120 m

NH Collection Madrid Palacio de Tepa

2, San Sebastian Street, City Center, Madrid, Spain, 28012 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Royal Palace of Madrid. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Sparkling clean

Located in heart of Madrid

Front desk [24-hour]

Airport transfer

230 meters to public transportation

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Eco & Adventure
Hiking
Skiing
Workout and Leisure
Fitness center
Facilities

Airport transfer

Bicycle rental

Valet parking

Pets allowed

Fitness center

Spa

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Madrid every 2 minutes on Agoda.com
Value for money8.3
Distance to city center0.2 km
Location rating9.4
Nearest airportAdolfo Suárez Madrid-Barajas Airport (MAD)
Distance to airport14.7 km

Rooms available at NH Collection Madrid Palacio de Tepa

Excellent
Room comfort & quality

8.4

Junior Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 sofa bed and 1 king bed o...
Enter dates to see prices
Deluxe Room
...
  • Room size: 25 m²/269 ft²
  • Courtyard view
  • 1 king bed or 2 single beds
Enter dates to see prices
Premium Room
...
  • Room size: 28 m²/301 ft²
  • Courtyard view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Single
...
  • Room size: 18 m²/194 ft²
  • Courtyard view
  • 1 single bed
Enter dates to see prices
Deluxe Room with View
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Family Room with View and sofa bed (2 Adults + 1 Child)
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed and 1 sofa bed o...
Enter dates to see prices
Junior Suite with Sofa Bed
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Junior Suite with Sofa Bed (2 Adults + 1 Child)
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Family Room with View
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
DOUBLE SINGLE USE PREMIUM ROOM (1AD)
...
    Enter dates to see prices

    Frequently asked questions

    What kind of non-water sports and outdoor activities are readily available at NH Collection Madrid Palacio de Tepa?

    NH Collection Madrid Palacio de Tepa offers a wide variety of non-water sport and outdoor activities such as hiking trails, bicycle rental, and skiing for sport enthusiasts to take advantage of while staying here.

    Does NH Collection Madrid Palacio de Tepa have a fitness center?

    NH Collection Madrid Palacio de Tepa features 24-hour fitness center that is conveniently situated at the tip of your finger, making it possible for you to get your daily exercise in at any hour of the day so you can spend your trip the way you want. For more details, please contact the property for more information.

    Does NH Collection Madrid Palacio de Tepa provide laundry services?

    Yes! NH Collection Madrid Palacio de Tepa offers laundry service at your convenience for whenever you need your favorite outfits clean and fresh all throughout your getaway. Please contact the property for more information.

    What public parks are nearby NH Collection Madrid Palacio de Tepa?

    While residing at NH Collection Madrid Palacio de Tepa, take joy in your early morning or evening walk at nearby park which include Jardín de Larra, Plaza del Campillo del Mundo Nuevo, and Jardín de las Heroínas de Sálvora.

    What are the property's policies for children's bedding at NH Collection Madrid Palacio de Tepa?

    NH Collection Madrid Palacio de Tepa's policy concerning children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

    How many floors does NH Collection Madrid Palacio de Tepa have?

    NH Collection Madrid Palacio de Tepa has a total of 3 floors.

    At what time of the year is NH Collection Madrid Palacio de Tepa most popular?

    NH Collection Madrid Palacio de Tepa's most popular month where verified tourists have stayed the most is in March.

    What payment cards are supported at NH Collection Madrid Palacio de Tepa?

    NH Collection Madrid Palacio de Tepa supports up to 4, with payment card options including American Express, Visa, and MasterCard.

    What is the average rating that verified Families with young children have given to NH Collection Madrid Palacio de Tepa?

    Past families with young children that have stayed at this property have given NH Collection Madrid Palacio de Tepa an average rating of 8.8. You can look up more in depth customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

    What is the typical rating that verified Group travelers have given to NH Collection Madrid Palacio de Tepa?

    Verified group travelers that have stayed at this property have given NH Collection Madrid Palacio de Tepa an average rating of 8.6. You can check out more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

    What people love about NH Collection Madrid Palacio de Tepa

    • 9.2

      Exceptional
      Location

      "Nice area, accessible to all place of interest."

      Jay

      |

      February 18, 2023

    Property ranking|Compared to 4,195 Madrid properties
    See all rankings
    Cleanliness score
    9.2/10
    Room comfort score
    8.4/10
    Location score
    9.4/10
    Service score
    9.1/10
    Better than
    99
    %
    of Madrid properties
    Better than
    99
    %
    of Madrid properties
    Better than
    98
    %
    of Madrid properties
    Better than
    98
    %
    of Madrid properties
    Overall rating:

    8.8

    Excellent
    123 reviews
    Cleanliness
    9.2
    Facilities
    8.4
    Location
    9.4
    Read all reviews >
    More about NH Collection Madrid Palacio de Tepa

    More about NH Collection Madrid Palacio de Tepa

    Experience Luxury at NH Collection Madrid Palacio de Tepa with Top-Notch Facilities

    Indulge in a luxurious stay at NH Collection Madrid Palacio de Tepa, a 5.0-star hotel in Madrid, Spain. This hotel offers top-notch facilities to ensure a comfortable and convenient stay for its guests. Enjoy 24-hour room service, a bar, laundry service, and a restaurant serving delicious meals. Take advantage of the safety deposit boxes, airport transfer, valet parking, and concierge service. Stay cool with air conditioning and relax in the bathrobes provided in each room. Stay updated with the daily newspaper and use the hair dryer, television, and mini bar provided. Pamper yourself with a massage at the spa, work out at the fitness center, or unwind in the sauna. Wi-Fi is available in public areas, and there is a car park and shuttle service available. The hotel also offers dry cleaning, express check-in/check-out, a library, luggage storage, skiing, ticket service, and a breakfast buffet. Please note that car park charges apply. For fitness enthusiasts, the hotel also has a 24-hour fitness center.

    Luxurious Room Types at NH Collection Madrid Palacio de Tepa

    NH Collection Madrid Palacio de Tepa offers a range of luxurious room types to choose from. Guests can opt for the Deluxe Room, which features either 2 Single Beds or 1 King Bed, or the Deluxe Room with View, which boasts stunning views of the city and comes with either 1 King Bed or 2 Single Beds. For solo travelers, the Deluxe Single offers a cozy and comfortable stay with its 18 square meters and 1 Single Bed. Those looking for more space can opt for the Junior Suite, which spans 45 square meters and comes with either 2 Single Beds, 1 King Bed, 1 Sofa Bed, or 1 Sofa Bed. Lastly, the Premium Room offers 28 square meters of space and a choice between 2 Single Beds or 1 King Bed. No matter which room type guests choose, they can expect a luxurious and comfortable stay at NH Collection Madrid Palacio de Tepa.

    Discover Madrid's Iconic Landmarks from NH Collection Madrid Palacio de Tepa

    NH Collection Madrid Palacio de Tepa offers easy access to Madrid's top landmarks and attractions. Just a stone's throw away, guests can explore the Royal Palace of Madrid, the official residence of the Spanish Royal Family, and admire its stunning architecture and beautiful gardens. Plaza Mayor, located in the heart of Madrid, is another must-visit attraction, where visitors can enjoy a cup of coffee or a glass of wine while taking in the vibrant atmosphere. Art lovers can explore the Thyssen-Bornemisza Museum and the Museo Nac. Centro de Arte Reina Sofia, both within walking distance from the hotel. The Mercado de San Miguel, a popular food market, is also nearby, offering a variety of local delicacies. And for those who love shopping, Gran Vía is just a few steps away, while Plaza de la Puerta del Sol and Plaza de la Cibeles are also within easy reach. On Sundays, guests can visit the famous El Rastro Market, one of the largest open-air flea markets in Europe. With so much to see and do, NH Collection Madrid Palacio de Tepa is the perfect base for exploring Madrid's iconic landmarks and attractions.

    Excellent Customer Service and Highly Recommended Hotel

    Guests of NH Collection Madrid Palacio de Tepa have raved about their experiences, describing the hotel as 'wonderful' and the staff as 'very friendly and efficient.' The customer service is said to be 'amazing,' and guests have highly recommended this hotel to others. The location is excellent, and the rooms are good with good service. One guest even went so far as to say that it was the best hotel they've stayed in Spain. Overall, NH Collection Madrid Palacio de Tepa is a highly recommended hotel with excellent customer service and a great location.

    Experience Unmatched Hospitality and Comfort at NH Collection Madrid Palacio de Tepa

    NH Collection Madrid Palacio de Tepa in Madrid, Spain has received an impressive 8.7 overall rating from satisfied guests. The hotel's exceptional staff performance, unbeatable location, and spotless cleanliness earned it a remarkable 9.4 and 9.2 rating respectively. Guests also rave about the hotel's comfortable and well-equipped facilities, which received an 8.4 rating. Though the food and dining experience received a 7.3 rating, the hotel's value for money still earned an 8.3 rating, proving that guests can expect a luxurious and comfortable stay without breaking the bank. With its prime location, top-notch services, and comfortable amenities, NH Collection Madrid Palacio de Tepa is the perfect choice for anyone looking for a memorable stay in Madrid.

    Show less

    Amenities and facilities

    Excellent
    Facilities

    8.4

    Most talked about facilities

    Housekeeping

    7 mentions

    Breakfast

    4 mentions

    Languages spoken
    • English
    • French
    • German
    • Spanish
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fitness center
    • Hiking
    • Massage
    • Sauna
    • Skiing
    • Spa
    • Spa/sauna
    • Ticket services
    • Tours
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Doctor/nurse on call
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hotel room service app
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    Dining, drinking, and snacking
    • Alternative meal arrangement
    • Bar
    • Breakfast [buffet]
    • Kitchen
    • Restaurants
    • Room service [24-hour]
    Services and conveniences
    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Heating in public area
    • Ironing service
    • Laundry service
    • Library
    • Lockers
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Salon
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Babysitting service
    • Family room
    Access
    • Cat-friendly
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Dog-friendly
    • Front desk [24-hour]
    • Non-smoking rooms
    • pet bowls
    • Pet-friendly [charges apply]
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Service animals are welcome
    • Smoke alarms
    • Soundproof rooms
    Getting around
    • Airport transfer
    • Car park [charges apply]
    • Car park [nearby]
    • Car power charging station
    • Shuttle service
    • Valet parking
    Sports equipment rental
    • Bicycle rental
    Available in all rooms
    • Accessible by elevator
    • Air conditioning
    • Bathrobes
    • Blackout curtains
    • Closet
    • Coffee/tea maker
    • Daily housekeeping
    • Desk
    • Electric kettle
    • Free bottled water
    • Hair dryer
    • Heating
    • Hypoallergenic
    • Individual air conditioning
    • In-room safe box
    • Ironing facilities
    • Linens
    • Mini bar
    • Non-smoking
    • Private bathroom
    • Safety/security feature
    • Satellite/cable channels
    • Shower
    • Sleep comfort items
    • Slippers
    • Smoke detector
    • Socket near the bed
    • Sofa
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Wi-Fi [free]
    • Wine glasses
    • Wooden/parqueted flooring

    Food and dining

    Breakfast options
    • Buffet
    Restaurants on site
    NH Collection Madrid Palacio de Tepa Restaurant
    • Cuisine: International, Mediterranean
    • Menu: Buffet
    La Terraza del Casino
    • Cuisine: International, Local, Mediterranean
    • Menu: Buffet

    Location

    2, San Sebastian Street, City Center, Madrid, Spain, 28012
    Exceptional
    Location

    9.4

    Airports
    • Adolfo Suárez Madrid-Barajas Airport (MAD)
      14.7 km
    • Valladolid Airport (VLL)
      172.8 km
    Public transportation
    • Tirso de Molina Metro Station
      230 m
    • Antón Martín Metro Station
      270 m
    Hospital or clinic
    • Farmacia - Calle Atocha 25
      90 m
    Shopping
    • Gran Vía
      740 m
    Convenience store
    • Multitienda 24 horas 7X24 Convenience Store
      2.5 km
    Cash withdrawal
    • ATM
      160 m

    What's nearby

    Popular landmarks
    • Plaza Mayor
      530 m
    • Thyssen-Bornemisza Museum
      630 m
    • Mercado de San Miguel
      650 m
    • Prado Museum
      720 m
    • Gran Vía
      740 m
    • Museo Nac. Centro de Arte Reina Sofia
      870 m
    • Royal Palace of Madrid
      1.2 km
    • Buen Retiro Park
      1.5 km
    • Museo Sorolla
      2.5 km
    • Santiago Bernabéu Stadium
      4.5 km
    Nearby landmarks
    • SAN SEBASTIAN, CALLE, DE,2
      30 m
    • Achitabla
      90 m
    • Farmacia - Calle Atocha 25
      90 m
    • Farmacia - Plaza del Ángel 14
      100 m
    • Penthouse
      110 m
    • CAÑIZARES, CALLE, DE LOS,5
      110 m
    • Cervecería Alemana
      120 m
    • Camara de Cimercio E Industria
      120 m
    • Plaza de Santa Ana
      130 m
    • México
      130 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 2-11 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Extra bed is not available at this property.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from15:00
    • Check-out until12:00
    Getting around
    • Airport transfer fee107 EUR
    • Distance from city center0.2 km
    Extras
    • Breakfast charge (unless included in room price)31 EUR
    The property
    • Non-smoking rooms/floorsno
    • Number of bars/lounges1
    • Number of floors3
    • Number of restaurants1
    • Number of rooms 83
    • Room voltage220
    • Year property opened2011
    Parking
    • Daily parking fee40 EUR

    Reviews of NH Collection Madrid Palacio de Tepa from real guests

    Provided by verified guests of Agoda
    8.8
    Cleanliness9.2
    Facilities8.4
    Location9.4
    Room comfort and quality8.4
    Service9.1
    Value for money8.3
    High score for Madrid
    Rating
    9+ Exceptional (37)
    8-9 Excellent (14)
    7-8 Very Good (12)
    6-7 Good (3)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (17)
    Jun - Aug (16)
    Sep - Nov (21)
    Dec - Feb (16)

    Show reviews that mention 

    Showing 70 verified guest comments
    1234
    10.0
    Exceptional
    Bernice from Singapore
    Couple
    Deluxe Room
    Stayed 2 nights in April 2019

    best hotel during our stay in Spain!”

    Not sure about other NH collection hotels, but Madrid Palace de Tepa is definitely worth your money. The customer service is amazing and wonderful hotel with excellent location. Walking distance to many shops, eateries and tourist attractions. Really the best hotel we've stayed in Spain.

    Reviewed June 11, 2019

    See room deals

    9.6
    Exceptional
    Sara from United States
    Solo traveler
    Deluxe Single
    Stayed 2 nights in December 2018

    Beautiful”

    The Palacio de Tepas is the first hotel I stayed in upon my arrival to Madrid. The staff was excellent, giving suggestions for places to eat and things to do. The room was clean and comfortable, with an in-room safety box for valuables and a robe/slippers for lounging. The bathroom was small but well-equipped. I especially enjoyed the arched ceilings, which gave the room a cozy feeling.

    Reviewed December 27, 2018

    See room deals

    Dear Sara, it is fantastic to read that you have enjoyed your first stay in NH Collection Palacio de Tepa, thank you for sharing your experiences. Comments such as yours are our inspiration! The entire Hotel team look forward to hearing from you soon. Best regards.

    Responded March 12, 2019
    NH Collection Madrid Palacio de Tepa
    9.0
    Exceptional
    SIEW from Malaysia
    Family with teens
    Stayed 3 nights in August 2012

    Great location, helpful receptionists”

    Good location, very helpful front desk, good quality breakfast

    This is my first time staying with NH Hotels. I was very impressed with the services provided, especially the front desk (Angela). We were checked in without much trouble, and got upgraded to a junior suite due to extra bed requirement. The front desk provided good recommendations for eating places and flamenco. The breakfast was excellent with quality stuff and the waiters were friendly and efficient. The only negative feedback I had is concerning the mini bar - they gave us a free first round, was told no refill during our stay, but we got refill every day so was kind of confusing, and we also expected that drinking water would be complimentary like most 5 star hotels, was surprised that we needed to pay for them when ordering 3 bottles for the 3 of us. Anyway, we only accepted one bottle and was charged only one in the end.

    Reviewed August 26, 2012

    See room deals

    10.0
    Exceptional
    R from New Zealand
    Couple
    Deluxe Room
    Stayed 1 night in September 2017

    Great Hotel”

    This is a great hotel with great facilities and is centrally located. Check in process was easy and efficient. Staff were more than accommodating and pleasant to deal with. Room was of high standard with great facilities (coffee machine, 2 x TV's, Robes, Hair Dryer etc) and was correct as per the hotels ratings. Our first time to a hotel of the NH group and will defiantly be staying with this group whilst in Europe again. Recommended!

    Reviewed January 10, 2018

    See room deals

    Dear R, all the team of NH Collection Palacio de Tepa works hard everyday in order to achieve our main goal: exceed our guest expectations. We are pleased to know that in your case we were able to do it. We hope to become your home in Madrid and welcome you back very soon.

    Responded March 12, 2019
    NH Collection Madrid Palacio de Tepa
    9.0
    Exceptional
    Jayson from Philippines
    Couple
    Stayed 3 nights in August 2015

    Great Accommodation, Location, Staff”

    Great Accommodation, Location, Staff

    My stay in this hotel was memorable. The hotel is centrally located but not in the crowded area. Hotel is a premium among other hotels within the vicinity. Rooms were very clean, spacious and with new interiors. I will definitely come back to this hotel when I visit Madrid again.

    Reviewed August 26, 2015

    See room deals

    10.0
    Exceptional
    timothy from Australia
    Solo traveler
    Premium Room
    Stayed 4 nights in November 2017

    Royal Treatment”

    It really is a palace - dating from late 18th century.. My room was a duplex with a huge floor to ceiling window and wooden shutters. Decor very tasteful - refined luxury. Service very discreet and efficient. Location very central and surrounded by old city charm. I didn't try the food because there was so much to try elsewhere so can't comment. Price very reasonable and value excellent I would unreservedly recommend for business travelers and solo and couples-not sure it's ideal for young families.

    Reviewed November 14, 2017

    See room deals

    9.2
    Exceptional
    Gary from United Kingdom
    Couple
    Junior Suite
    Stayed 3 nights in March 2018

    Long weekend in Madrid”

    The hotel was easy to find and and was in a great central location. The staff were very helpful and were able to book us a table at Botin Restaurant which was really helpful. We booked a junior suite and the size of the room was very spacious. My only slight disappointment and one commented by other reviewers was that the only English language TV channels were a French news channel, RT1 and Fox. I would stay here again if I was doing another visit

    Reviewed March 13, 2018

    See room deals

    Dear Gary, first of all let me thank you for taking the time in let us know about your recent stay with us. We work every day in order to make our clients feel at home, and we are glad to know that you pointed out the service of our team as one of the highlights of your visit. We would be honored to become your home in Madrid. We are looking forward to welcome you back very soon. Best regards,

    Responded March 12, 2019
    NH Collection Madrid Palacio de Tepa
    10.0
    Exceptional
    Chahriar from France
    Couple
    Stayed 3 nights in February 2012

    Excellent Hotel ”

    Well located, Brand new & clean, friendly staff, excellent breakfast

    Excellent hotel, brand new and very clean. The breakfast was very good. The staff is very friendly. Room 201 is non smoking and very quiet. The location of the hotel is outstanding. 10 minutes away by walk from Prado Museum.

    Reviewed February 23, 2012

    See room deals

    10.0
    Exceptional
    Joanne from United Kingdom
    Family with teens
    Deluxe Room
    Stayed 3 nights in September 2018

    Exceptional”

    I have Just come back from a 3 night stay with my daughter. We had a lovely time, the hotel was quiet, clean and the staff were very friendly. Centrally located and within easy access to the attractions. We didn’t book in for breakfast but what I saw of it looked very nice. I would definitely recommend this hotel.

    Reviewed September 06, 2018

    See room deals

    Dear Joanne, thank you for your lovely comments about your experience in the NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to encourage our team to improve our service. We really hope to seeing you soon! Best regards,

    Responded March 12, 2019
    NH Collection Madrid Palacio de Tepa
    10.0
    Exceptional
    Eiro from China
    Couple
    Premium Room
    Stayed 3 nights in August 2018

    Great hotel. Really don't want to leave”

    Very good location that you can go everywhere by walk. The hotel is designed elegent.The staffs are very prefessional and really nice. Although they had an air condition problem in 5F room. But the front desk staffs' treatment is very great, impressive. We like our room very much so we didnt change the room. but we are appreciate for the staff's treating. And The house keeper is also responsible. We will come back again.and recommend to my friends.

    Reviewed August 30, 2018

    See room deals

    Dear Eiro, it is a true pleasure to read that you have chosen our hotel for your last stay in Madrid and I would like to thank you for taking the time to point out our location and services. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. We all look forward to welcome you in a near future.

    Responded March 12, 2019
    NH Collection Madrid Palacio de Tepa
    8.7
    Excellent
    Saif from United Arab Emirates
    Couple
    Stayed 3 nights in October 2013

    Comfortable , nice , ”

    Friendly staff , clean hotel , near attraction and city center , good value for the money.

    Great location , easy acess to transport points , few minutes walk to the SOL and PLAZA MAYOR , Clean and friendly staff , secure Lower rooms you may encounter road noise Generally it's good hotel

    Reviewed October 31, 2013

    See room deals

    9.7
    Exceptional
    adam from United Kingdom
    Couple
    Stayed 3 nights in November 2011

    great location”

    buffet breakfast ,location ,clean good bathroom products

    very nice clean hotel in the centere near all attractions close to some very good tapas bars,and a 10 minute walk to plaza mayor and sol,

    Reviewed November 23, 2011

    See room deals

    9.6
    Exceptional
    peter from United Kingdom
    Solo traveler
    Junior Suite
    Stayed 2 nights in June 2018

    Exceptional”

    An excellent small hotel in a central location. Very friendly and efficient staff. The suites are of a good size but you might get a small bathroom - but nevertheless perfectly adequate.

    Reviewed August 13, 2018

    See room deals

    Dear Peter, thank you for taking the time to write such a positive review of the NH Collection Palacio de Tepa. We are very passionate about delivering exceptional service so it is always encouraging when we receive such great feedback. We hope to have the pleasure to welcome you back one day in the near future. Best regards,

    Responded March 12, 2019
    NH Collection Madrid Palacio de Tepa
    10.0
    Exceptional
    Leroy from United States
    Couple
    Deluxe Room
    Stayed 2 nights in March 2018

    This is a beautiful hotel with superb staff!”

    We loved staying at this hotel! We were greeted before entering by doorman, given champagne while checking in, upgraded to bigger room, room lovely, sheets and towels perfect, beautiful breakfast! We would certainly recommend and will definitely stay again! The staff is what puts it over the top!

    Reviewed March 07, 2018

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    Dear Leroy, first of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are glad you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

    Responded March 12, 2019
    NH Collection Madrid Palacio de Tepa
    8.3
    Excellent
    CHOI from China
    Couple
    Stayed 2 nights in September 2011

    Great location ”

    Great location and good service

    the location is perfect, just few minutes walk from the metro station – anton martin (2 stops from atocha renfe if you are going to take high speed train to / from barcelona or sevilla). restaurants nearby open until very late at night, and even until 3:00-4:00 early morning during weekends, so when i arrived the hotel at 11:00pm, i can still easily find places to have dinner. the room is large and clean, with free wifi in rooms.

    Reviewed September 21, 2011

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    10.0
    Exceptional
    Mary from Philippines
    Couple
    Deluxe Room
    Stayed 3 nights in October 2018

    Very good location!”

    Nice hotel and centrally located surrounded by various tapas bars, restaurants, souvenir shops and there’s a nearby supermarket. All of the must see places are within walking distance, Plaza Mayor, Puerta del sol, gran via, mercato etc. Will consider staying in this hotel again in the future.

    Reviewed October 20, 2018

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    Dear Mary, firstly I want you to know that we all are very happy to receive your great comment about our Hotel, thank you for sharing your experience. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards

    Responded March 12, 2019
    NH Collection Madrid Palacio de Tepa
    7.7
    Very good
    Wolfgang from Germany
    Solo traveler
    Stayed 4 nights in October 2015

    nice place o stay if you want to exlpore madrid on”

    location is the best about the hotel, one minute from santa ana square, so you are in the middle of many good restaurants. good breakfast which was not included, nice bar in the same house

    very nice, but the so called junior suite was rather small and the bathroom less than average, a bathtub to climb into when you wanted to shower, very out of date. for this price i expected better.the room was rather hot and the aircondition was constantly on 24 degrees. the building itself has very little of a palace but the area is marvellous.

    Reviewed October 09, 2015

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    8.0
    Excellent
    Leslie from Canada
    Couple
    Deluxe Room
    Stayed 2 nights in January 2019

    Good, central hotel with very pleasant staff.”

    The rooms were lovely, bed and pillows excellent, coffee/tea facilities in the room fantastic, the staff were welcoming and had some excellent restaurant suggestions. The only downside was that the rooms were quite warm with no aircon and while opening the windows cooled things wonderfully (Jan/Feb visits), outside rooms on the square were very noisy until about 3 am, with people coming out of restaurants and local restaurants pouring their used wine bottles for the night into a huge the bin on the square. Our second visit with an inside room, opening onto the inner, open to the air, section was blissfully quiet.

    Reviewed February 03, 2019

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    Dear Leslie, thank you for your comments regarding your last experience in NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to improve our service and we really hope to seeing you soon! Best regards.

    Responded March 12, 2019
    NH Collection Madrid Palacio de Tepa
    9.2
    Exceptional
    Mark from Denmark
    Couple
    Deluxe Room
    Stayed 4 nights in February 2019

    Perfect location”

    Very nice hotel situated right in the heart of the town. Good rooms and good service. Highly recommend staying here

    Reviewed February 18, 2019

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    Dear Mark, we are truly glad to know you enjoyed our privileged location in the heart of Madrid, as well as the attention provided by our professional staff. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members. Kind regards,

    Responded March 12, 2019
    NH Collection Madrid Palacio de Tepa
    9.6
    Exceptional
    jody from Canada
    Couple
    Deluxe Room
    Stayed 4 nights in October 2017

    Perfect location!”

    The hotel was located in the best area. Very close to all the major attractions. They were all walkable. Hotel was great and staff was very helpful

    Reviewed October 28, 2017

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