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Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel

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8.2

Excellent

838 reviews

838 reviews

View18
Breakfast11
Housekeeping11
See map

8.2

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Bai Chay Bridge 2.7 km
Dong Thien Cung 5.1 km
Dau Go Gotto 5.4 km
Hon Ga Choi Island 7.0 km
Soi Sim Island 11.8 km
Sung Sot Cave 13.0 km
Luon Caves 15.5 km
Cua Van Fishing Village 18.0 km
Nearby landmarks
Quảng trường Mặt Trời 380 m
Dau Go Cave 440 m
Castaway Island 440 m
Bai Chay Beach 580 m
Núi Bãi Cháy 750 m
Sun World Ha Long Complex 880 m
Sun World Ha Long Park 940 m
Dragon Park 950 m
Ha Long Queen Cable Car 950 m
Viewing Tower 1.1 km

Novotel Ha Long Bay Hotel

160 Ha Long Road, Bai Chay Ward, Ha Long, Hạ Long, Vietnam, 200000 - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Ha Long, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Inside city center

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

BBQ facilities

Value for money7.9
Distance to city center1.0 km
Location rating8.2
Nearest airportCat Bi International Airport (HPH)
Distance to airport36.0 km

Rooms available at Novotel Ha Long Bay Hotel

Excellent
Room comfort & quality

8.3

Superior King Bed
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Superior Twin bed
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Executive King Bed
...
  • Room size: 42 m²/452 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Standard Twin Beds
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Standard King Bed
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Superior Room with 2 single beds, with Balcony
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Standard Room with twin beds and bathtub
...
  • Room size: 32 m²/344 ft²
  • Bathtub
  • 2 single beds
Enter dates to see prices
Executive Room
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Standard Room
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices
Superior Double Room
...
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Ha Long Bay Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Ha Long Bay Hotel?

Novotel Ha Long Bay Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1190000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Ha Long Bay Hotel has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hạ Long with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Novotel Ha Long Bay Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Novotel Ha Long Bay Hotel. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 425000 VND for adults and 186190 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Ha Long Bay Hotel?

Novotel Ha Long Bay Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Novotel Ha Long Bay Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Novotel Ha Long Bay Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Novotel Ha Long Bay Hotel?

On-site venues and convenient event services make Novotel Ha Long Bay Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 300 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Novotel Ha Long Bay Hotel?

Novotel Ha Long Bay Hotel does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Novotel Ha Long Bay Hotel?

Novotel Ha Long Bay Hotel’s neighborhood is Ha Long which includes popular restaurants such as Nha Hang Hong Hanh, Cafe Nam Phong and Vinace Italian Restaurant.

What popular shopping places are close to Novotel Ha Long Bay Hotel?

Novotel Ha Long Bay Hotel is located in Ha Long area which features shopping places such as Bai Chay Commercial Center.

What are popular attractions near Novotel Ha Long Bay Hotel?

Novotel Ha Long Bay Hotel is located in Ha Long area, which is famous for attractions such as Sun World Ha Long Park, Dragon Park and Quảng trường Mặt Trời.

What popular beaches are close to Novotel Ha Long Bay Hotel?

Novotel Ha Long Bay Hotel is located in the Ha Long area, which includes Bai Chay Beach.

What popular natural sightseeing spots are close to Novotel Ha Long Bay Hotel?

Novotel Ha Long Bay Hotel is located within Ha Long, which makes it conveniently close to natural sights including Dau Go Cave and Núi Bãi Cháy.

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See map

Explore the neighborhood

What people love about Novotel Ha Long Bay Hotel

  • 9.2

    Exceptional

    "Children love the swimming pool."

    Kheng

    |

    September 11, 2022

  • 9.6

    Exceptional
    Staff 

    "Excellent customer service especially to Trang."

    Danny

    |

    August 28, 2022

  • 10

    Exceptional
    Staff 

    "The staff were very helpful, polite and resourceful when organising the onward journey etc."

    Andrew

    |

    August 9, 2022

Overall rating:

8.2

Excellent
838 reviews
Cleanliness
8.6
Facilities
8.1
Location
8.2
Read all reviews >
What travelers say they love:
Pros: excellent staff, nice clean quiet room.
Stephen from Thailand
Solo traveler
More about Novotel Ha Long Bay Hotel

More about Novotel Ha Long Bay Hotel

Novotel Ha Long Bay Hotel

Chill out and unwind properly in Hạ Long when you book a room at Novotel Ha Long Bay Hotel. Located right in the city center, Novotel Ha Long Bay Hotel saves you time and stress by letting you wake up right where you want to be.
Have a hassle-free trip while enjoying the services and amenities offered by Novotel Ha Long Bay Hotel. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi services provided by Novotel Ha Long Bay Hotel makes it easy to plan your day trips, sightseeing, and more around Hạ Long.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Novotel Ha Long Bay Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Novotel Ha Long Bay Hotel from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Novotel Ha Long Bay Hotel even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the cable TV is provided in some rooms.
In some select rooms, you can find a refrigerator, bottled water, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Novotel Ha Long Bay Hotel

Chill out and unwind properly in Hạ Long when you book a room at Novotel Ha Long Bay Hotel. Located right in the city center, Novotel Ha Long Bay Hotel saves you time and stress by letting you wake up right where you want to be.
Have a hassle-free trip while enjoying the services and amenities offered by Novotel Ha Long Bay Hotel. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi services provided by Novotel Ha Long Bay Hotel makes it easy to plan your day trips, sightseeing, and more around Hạ Long.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Novotel Ha Long Bay Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Novotel Ha Long Bay Hotel from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Novotel Ha Long Bay Hotel even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the cable TV is provided in some rooms.
In some select rooms, you can find a refrigerator, bottled water, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Novotel Ha Long Bay Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! Novotel Ha Long Bay Hotel has a selection of cuisine types including halal options.
A memorable night with your travel companions can be had without going far, at the hotel's bar. For the ultimate convenience, you can even have groceries delivered to your room at Novotel Ha Long Bay Hotel, with their exclusive service. Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Novotel Ha Long Bay Hotel offers unique recreational opportunities for all guests. End your days in total relaxation with a visit to the massage and spa. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Hạ Long like a true local. The most famous landmark nearby is Dau Go Gotto just 5.3 km away. Are you ready to make a real escape? Take the ocean adventure further with a day trip to Hon Ga Choi Island located 6.9 km away.

Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Breakfast

26 mentions

Housekeeping

23 mentions

Swimming Pool

18 mentions

View

15 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • Korean
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Karaoke
  • Massage
  • On-site entertainment
  • Pool with view
  • Spa
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Individual air conditioning
  • Ironing facilities
  • Toiletries
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Italian
  • Vegetarian
  • Vegan
  • Gluten-free
  • Buffet
Restaurants on site

The Square

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
160 Ha Long Road, Bai Chay Ward, Ha Long, Hạ Long, Vietnam, 200000
Excellent
Location

8.2

Airports

  • Cat Bi International Airport (HPH)
    36.0 km

Public transportation

  • Halong Train Station
    4.1 km

Hospital or clinic

  • Bệnh viện Quốc tế Hạ Long
    3.0 km

Shopping

  • Bai Chay Commercial Center
    1.4 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Bai Chay Bridge
    2.7 km
  • Dong Thien Cung
    5.1 km
  • Dau Go Gotto
    5.4 km
  • Hon Ga Choi Island
    7.0 km
  • Soi Sim Island
    11.8 km
  • Sung Sot Cave
    13.0 km
  • Luon Caves
    15.5 km
  • Cua Van Fishing Village
    18.0 km

Nearby landmarks

  • Quảng trường Mặt Trời
    380 m
  • Dau Go Cave
    440 m
  • Castaway Island
    440 m
  • Bai Chay Beach
    580 m
  • Núi Bãi Cháy
    750 m
  • Sun World Ha Long Complex
    880 m
  • Sun World Ha Long Park
    940 m
  • Dragon Park
    950 m
  • Ha Long Queen Cable Car
    950 m
  • Viewing Tower
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1190000 VND
  • Distance from city center1.0 km
  • Travel time to airport (minutes)53

Extras

  • Breakfast charge (unless included in room price)425000 VND

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors11
  • Number of restaurants1
  • Number of rooms 225
  • Room voltage220
  • Year property opened2008
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Novotel Ha Long Bay Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.6
Facilities8.1
Location8.2
Room comfort and quality8.3
Service8.5
Value for money7.9
High score for Hạ Long
Rating
9+ Exceptional (174)
8-9 Excellent (107)
7-8 Very Good (128)
6-7 Good (43)
<6 Below Expectation (62)
Time of the year
Mar - May (137)
Jun - Aug (182)
Sep - Nov (96)
Dec - Feb (99)
All guests (838)
All room types
All languages

Show reviews that mention 

Showing 514 verified guest comments
12345
10.0
Exceptional
Hasmet from Turkey
Solo traveler
Superior King Bed
Stayed 2 nights in January 2019

Great hotel”

The hotel was clean, at a good location, the staff was polite and friendly, everyone spoke English, all the facilities at the hotel and their tours were very good.

Reviewed February 05, 2019

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10.0
Exceptional
Duc from Vietnam
Couple
Standard King Bed
Stayed 1 night in June 2020

A perfect stay”

We loved our stay there. Closed to everything walking distance. Loved our breakfast and lunch and their cap and latte were top! We would come back again!!

Reviewed June 06, 2020

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10.0
Exceptional
Jennifer from South Africa
Family with teens
Superior King Bed
Stayed 2 nights in August 2019

Jenny from South Africa”

Best food ever. Clean and comfy room. Friendly staff and excellent service. Cozy lobby. Very well maintained pool. Will definitely go back for another stay at Novotel HaLong Bay.

Reviewed August 29, 2019

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10.0
Exceptional
Vi from Vietnam
Family with teens
Superior Twin bed
Stayed 1 night in June 2022

Exceptional”

Its quite nice place with good facilities and staffs. This hotel is opposite Food court so its easy to walk around and try traditional food and sea food

Reviewed June 27, 2022

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Dear Vi, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback here. It is our great pleasure to read your compliments in regards to our hotel facilities and service from staffs. This will serve as an encouragement to all of us who strive every day to bring good service to our customers. Many thanks again for sharing your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Responded July 30, 2022
Novotel Ha Long Bay Hotel
10.0
Exceptional
douglas from United Kingdom
Couple
Superior King Bed
Stayed 3 nights in December 2019

nice ”

nice hotel and room very good,great swimming pool, price for tours ect, over priced, same tour along the street half the price, but couldn't fault the hotel

Reviewed January 03, 2020

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10.0
Exceptional
Son from Vietnam
Family with young children
Standard Twin Beds
Stayed 1 night in June 2022

Good Hotel, Nice Place”

hotel position is great, nice room but it seem forgot providing hair shampoo and shave

Reviewed June 20, 2022

See room deals

Dear Son, Thank you very much for taking time to share your feedback here with us. It is our great pleasure to read your compliments in regards to hotel's position. However, we sincerely apologize that shampoo and shaver were forgotten to be served. We have taken your comment seriously and in the process of refresh training for housekeeping's work. Many thanks again for your feedback and we look forward to have chance to better serve you in the future. Sincerely, The hotel management team

Responded July 01, 2022
Novotel Ha Long Bay Hotel
10.0
Exceptional
Leong from Singapore
Solo traveler
Standard Twin Beds
Stayed 1 night in December 2019

Exceptional”

Very nice to stay in. Room is big and comfy.

Reviewed December 17, 2019

See room deals

9.6
Exceptional
Pham from Vietnam
Couple
Superior King Bed
Stayed 1 night in June 2020

Good place to unwind”

Central location. The pool looks out to a huge park overlooking the ocean. Good breakfast service.

Reviewed October 07, 2020

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9.2
Exceptional
Binder from Singapore
Couple
Superior King Bed
Stayed 2 nights in May 2019

View from the room was very nice , we could see Halong Bay”

The Hotel was very nice, the Staff was very friendly and helpful. There is a lot of construction going on in Halong Bay City.

Reviewed May 27, 2019

See room deals

9.2
Exceptional
Long from Vietnam
Family with young children
Standard King Bed
Stayed 1 night in May 2022

Good hotel to stay”

Be there for 2 nights, at the weekend, crowded with different people from many level to stay. Good breakfast Staff friendly Cleanest

Reviewed June 04, 2022

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8.4
Excellent
Stephen from Thailand
Solo traveler
Standard Twin Beds
Stayed 3 nights in May 2019

Nice hotel with professional friendly staff”

Pros: excellent staff, nice clean quiet room. Location good as there were bars and restaurants nearby. Bars a bit noisy as they insist on cranking up the volume for the street passers by. Cons: watered down orange and fruit juices for breakfast. Really just flavoured water - insipid colour. A bit pathetic - I only mention it as it was just so laughable. No ironing facilities in room.

Reviewed June 02, 2019

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Dear Stephen, Thank you for taking time to give us your valuable feedback after your stay at Novotel Ha Long. We were very happy to hear you praises about excellent staff, nice room and good location as well. I believe that your compliments will give all of the staff of Novotel Ha Long a huge motivation to work harder and harder. We also would like to apologize you for all the inconveniences. We noted all your feedback. We promise that will try our best to improve the quality this aspects as quick as possible. Hopefully, we will have the opportunity to welcome you back to the hotel soon and witness our improvement. Sincerely, The Hotel Management Team

Responded July 17, 2019
Novotel Ha Long Bay Hotel
8.8
Excellent
alan from Philippines
Couple
Superior King Bed
Stayed 3 nights in September 2019

Good hotel ”

Everything here is first class. Pity that the only attraction in Halong is the bay. Rest of area is like a building site not many decent places to eat drink etc. Its ok for a few days

Reviewed September 25, 2019

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8.0
Excellent
David
Couple
Executive King Bed
Stayed 1 night in June 2019

Beautiful, but the carpets in the room smelt terrible. ”

I immediately noticed a strong smell that came from my room when I walked in. I requested someone to do something about it and all they did was bring a can of Febreeze. When I asked the cleaner to give me the bottle, she refused, which was terrible service in the first place. The cleaner barely fixed the issue and wouldn't even let me use the bottle to spray it myself, and so we pretty much stayed in a room that smelt like pee. They didn't even try to clean the rug properly and just sprayed over it. The room was spacious, and overall it was okay. The breakfast was standard in terms of the pricing and comparing it to other breakfasts I've had. They only had 1 cook to help make eggs and prepare the Pho to guests and so there was a long line and wait in the morning. There needs to be improvements when it comes to cleaning the rooms and making sure it doesn't have a bad smell.

Reviewed June 23, 2019

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Dear David, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback here in regards to your recent stay. We would like to offer our sincerest apology as your experience did not meet your expectation. We regretted that the case of smelt carpet was not handled in the proper manner. Kindly rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future. We do appreciate you bringing the issue of waiting in the breakfast for eggs and Pho. Our Executive Chef has been instructed to review and fix the problem. Thank you again for your comments and we hope to have opportunity to better serve you in the future. Sincerely, Thoi Dinh Room Division Manager

Responded June 26, 2019
Novotel Ha Long Bay Hotel
8.0
Excellent
Roger from United States
Solo traveler
Executive King Bed
Stayed 3 nights in August 2019

Very good 4/5 star option for a short stay while waiting for Halong bay cruises”

This is a good 4/5 star quality hotel to spend a day or two on either side of your Halong Bay cruise itinerary. As expected from he Novotel brand. A little pricy, especially the extras, but that's normal, and the hotel is better than others. Keep in mind that the newly opened Van Don airport that advertises itself as the Halong airport is actually very very far away (70 km?), and a taxi from there will run over 900k VND. Apparently Hai Phong airport is just as close. Most visitors on the bay seemed to be coming from Hanoi itself on day tours.

Reviewed September 06, 2019

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8.4
Excellent
Ciaran from United Arab Emirates
Family with young children
Standard Twin Beds
Stayed 2 nights in August 2019

Good short stay ”

Pros were the location and staff were very helpful. Lovely pool and restaurant. Cons were that there were not enough sun loungers or towels out when we went swimming and the meals are expensive.

Reviewed August 07, 2019

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8.8
Excellent
NGUYEN from Vietnam
Family with teens
Standard Twin Beds
Stayed 1 night in January 2019

Excellent”

Image quality of in-room cable TV, and wifi signal strength should be improved.

Reviewed January 14, 2019

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8.4
Excellent
Ngoc from Vietnam
Family with teens
Standard Twin Beds
Stayed 2 nights in February 2019

Tan's family from Vietnam”

All staff were very nice & helpful so we had beautiful memories here.

Reviewed February 14, 2019

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Dear Ngoc, Good afternoon from Novotel Ha Long with sunshine. I thank you for your positive feedback. We appreciate your compliment on the service of our staffs. I will certainly share your generous words of praise with our Staffs who will be so motivated. Thank you again for your feedback. We are looking forward to welcome you back very soon to our property. Warm regards, Linh

Responded May 15, 2019
Novotel Ha Long Bay Hotel
8.0
Excellent
Nam from Vietnam
Family with young children
Standard Twin Beds
Stayed 1 night in July 2019

Improvements needed a little bit”

Receptionists should pay more attention to guests when they check in and check out. Staff who helps guests keeping food out of hotel should be more polite at communicating. TV and toilet sprayer are required to work and serve.

Reviewed July 21, 2019

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8.0
Excellent
Camilee from Malaysia
Group
Standard King Bed
Stayed 2 nights in January 2019

Value for the price”

Located at the Tourist Area where you can find lots of seafood and local delicacies around your hotel. There is also a coffee house right infront the hotel.

Reviewed January 15, 2019

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Dear Camilee, Thank you so much for taking the time to share such a wonderful review ! We are particularly happy to read how much you enjoyed your stay when it comes to our location as well as the ambience. The coffee shop which is situated in front of our proper is really a remarkable point so as to make our place more beautiful and sparkling. Your satisfaction is our best reward to continuously offer the best quality of service to each traveler. We are looking forward to the pleasure of welcoming you again ! Warm regards, Pham Viet Anh Guest Experience Executive Novotel Ha Long Bay

Responded February 13, 2019
Novotel Ha Long Bay Hotel
7.2
Very good
Roy from Singapore
Family with young children
Executive King Bed
Stayed 2 nights in June 2019

Nice hotel but staffs need to smile more ”

Pros: Many facilities, room is very clean and new. Cons: Staffs should know to smile more, most of them have a “can’t be bothered” attitude except for the housekeeping lady I meet when she cleaned my room. She was the nicest among all the hotel staffs I encountered. Nobody bothered to carry my luggage when I arrived at the hotel. The reception lady can even ask me if I need concierge to help carry luggage, I thought this should be standard service. Breakfast was so-so.

Reviewed June 10, 2019

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Dear Roy, Thank you for taking time to share your feedback in regards to your recent stay at Novotel Ha Long. Although it is our pleasur to read your compliments to our room cleanliness and facilities, we are sorry that service given to you was not up to your expectation. Rest assured that we will conduct more trainings to make sure guests feel welcome and heart-warm when being at Novotel Ha Long Bay. I will share your comment to our housekeeping staff who cleaned your room. I am sure that this will serve as an encouragement for her to keep up the good work. Thank you again for your feedback and we hope to have chance to better serve you in the future. Sincerely, Thoi Dinh Room Division Manager

Responded June 26, 2019
Novotel Ha Long Bay Hotel
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