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Novotel London West Hotel
Novotel London West Hotel
Novotel London West Hotel
Novotel London West Hotel
Novotel London West Hotel
Novotel London West Hotel
Novotel London West Hotel

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7.8

Very good

279 reviews

279 reviews

Breakfast9
Housekeeping6
Shops2
See map

8.1

Excellent

Location rating score

Excellent location - 1.21 kilometers from city center
Parking
Available
Popular landmarks
Natural History Museum 3.1 km
V&A - Victoria and Albert Museum 3.3 km
Buckingham Palace 5.5 km
Madame Tussauds London 5.7 km
National Gallery 6.6 km
Big Ben 6.7 km
London Eye 7.1 km
The British Museum 7.1 km
Tower Bridge 10.1 km
Tower of London 10.1 km
Nearby landmarks
Hammersmith (District & Piccadilly) Tube Station 240 m
Hammersmith 310 m
Eventim Apollo 330 m
Smile for Life 340 m
Surge 390 m
Hammersmith (H&C) Tube Station 390 m
Hammersmith Cemetery 410 m
Barons Court Tube Station 450 m
Lyric Hammersmith 460 m
Barons Pharmacy 490 m

Novotel London West Hotel

1 Shortlands Hammersmith International Centre, Hammersmith, London, United Kingdom, W6 8DR - See map

Make your best journey to London with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Hammersmith part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

240 meters to public transportation

Check-in [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Daily housekeeping

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Pets allowed

Car park

Free Wi-Fi in all rooms!

Fitness center

Check-in/out [express]

Luggage storage

Cash withdrawal

This property is in high demand!

3 travelers have booked today.

Value for money7.6
Distance to city center8 km
Location rating8.1
Nearest airportHeathrow Airport (LHR)
Distance to airport16.4 km

Rooms available at Novotel London West Hotel

Excellent
Room comfort & quality

8.1

Executive Queen Room
...
  • Room size: 23 m²/248 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices
Executive Premium Queen
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices
Superior Queen Room with sofa
...
  • Room size: 23 m²/248 ft²
  • Street view
  • 1 double bed and 1 sofa bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 23 m²/248 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Junior Queen Suite
...
  • Room size: 39 m²/420 ft²
  • Street view
  • 1 queen bed and 1 sofa bed
Enter dates to see prices
Superior Twin - Accessible Room
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 19 m²/205 ft²
  • Shower and bathtub
Enter dates to see prices
Other
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices
Premium Executive Room
...
  • Room size: 19 m²/205 ft²
  • 1 queen bed
Enter dates to see prices
Executive Room
...
  • Room size: 19 m²/205 ft²
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel London West Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel London West Hotel?

For those who wish to drive their own cars, Novotel London West Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around London with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Novotel London West Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Novotel London West Hotel. Adults can enjoy breakfast offered with an additional charge of 21.75 GBP if not included in the room rate.

What are my dining options at Novotel London West Hotel?

Novotel London West Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients.

Can special events be hosted at Novotel London West Hotel?

Large events and gatherings such as private events can be hosted at Novotel London West Hotel. In-house catering service is offered to help your event go smoothly.

Can business events be hosted at Novotel London West Hotel?

On-site venues and convenient event services make Novotel London West Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The venue available at the hotel can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Novotel London West Hotel?

Novotel London West Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Novotel London West Hotel?

The closest train, metro, or bus station to Novotel London West Hotel is Hammersmith (District & Piccadilly) Tube Station, 230 m away.

What restaurants are nearby Novotel London West Hotel?

Restaurants including River Café, Artisan Grill and wasabi sushi and bento are popular in Novotel London West Hotel’s neighborhood which is known as Hammersmith.

What popular shopping places are close to Novotel London West Hotel?

Shopping options in Novotel London West Hotel’s Hammersmith neighborhood include Brook Green Market and Kitchen, West12 Shopping Centre and New Shepherd's Bush Market.

What are popular attractions near Novotel London West Hotel?

Novotel London West Hotel’s location in the Hammersmith neighborhood makes it close to famous attractions including Hammersmith, Frank Banfield Park and Court no 7.

What popular natural sightseeing spots are close to Novotel London West Hotel?

Novotel London West Hotel’s nearby natural sights include Chiswick located in the same Hammersmith area.

See map

Explore the neighborhood

What people love about Novotel London West Hotel

  • 8.4

    Excellent
    Location

    "Location is excellent Breakfast."

    Khaled

    |

    November 22, 2022

  • 8.4

    Excellent
    Location

    "Ideal location for shops, restaurants, and transport"

    Martin

    |

    November 6, 2022

  • 9.6

    Exceptional
    Breakfast

    "Overall - excellent value for money - great location (4 tube lines), generous breakfast, friendly and helpful staff."

    Yaron

    |

    October 16, 2022

Overall rating:

7.8

Very good
279 reviews
Cleanliness
7.8
Facilities
7.8
Location
8.1
Read all reviews >
What travelers say they love:
Easy to go anywhere.
YIP from Hong Kong SAR, China
Family with young children
More about Novotel London West Hotel

More about Novotel London West Hotel

Novotel London West Hotel

Make everyday special with all that London has to offer with a stay at Novotel London West Hotel. Are you seeking the true London? Experiencing the best of the city's culture is easy with a stay at Novotel London West Hotel, located merely 7.0 km from London Eye.
All offerings provided by Novotel London West Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring London is made even more convenient with the taxi services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out and luggage storage. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Novotel London West Hotel.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Novotel London West Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker, bottled water and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and bathrobes available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Novotel London West Hotel. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at Novotel London West Hotel. Burn off you vacation calories with a quick visit to the hotel's fitness facility.


Around the property

Don't spend all your time inside while in London! A great museum trip can be had at The British Museum located 7.1 km away, with local art that provides a sense of the region. Be sure to visit Tower of London located 10.1 km away, an item on every checklist of those who travel to London.


Around the property

Don't spend all your time inside while in London! A great museum trip can be had at The British Museum located 7.1 km away, with local art that provides a sense of the region. Be sure to visit Tower of London located 10.1 km away, an item on every checklist of those who travel to London.

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Amenities and facilities

Very good
Facilities

7.8

Most talked about facilities

Breakfast

10 mentions

Internet

7 mentions

Housekeeping

6 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Dutch
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Ticket services
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Bottle of water
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids meal
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Taxi service

Food and dining

Breakfast options
  • American
  • Continental
  • Vegetarian
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site
Aroma Restaurant
  • Menu: A-la-carte
Artisan Grill
  • Cuisine: International
  • Menu: Buffet

Location

1 Shortlands Hammersmith International Centre, Hammersmith, London, United Kingdom, W6 8DR
Excellent
Location

8.1

Airports
  • Heathrow Airport (LHR)
    16.4 km
  • London City Airport (LCY)
    18.7 km
Public transportation
  • Hammersmith (District & Piccadilly) Tube Station
    240 m
  • Hammersmith (H&C) Tube Station
    390 m
Hospital or clinic
  • Smile for Life
    340 m
Shopping
  • Camden Market
    7.5 km
Convenience store
  • WHSmith
    520 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Natural History Museum
    3.1 km
  • V&A - Victoria and Albert Museum
    3.3 km
  • Buckingham Palace
    5.5 km
  • Madame Tussauds London
    5.7 km
  • National Gallery
    6.6 km
  • Big Ben
    6.7 km
  • London Eye
    7.1 km
  • The British Museum
    7.1 km
  • Tower Bridge
    10.1 km
  • Tower of London
    10.1 km
Nearby landmarks
  • Hammersmith (District & Piccadilly) Tube Station
    240 m
  • Hammersmith
    310 m
  • Eventim Apollo
    330 m
  • Smile for Life
    340 m
  • Surge
    390 m
  • Hammersmith (H&C) Tube Station
    390 m
  • Hammersmith Cemetery
    410 m
  • Barons Court Tube Station
    450 m
  • Lyric Hammersmith
    460 m
  • Barons Pharmacy
    490 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center8 km
  • Travel time to airport (minutes)35
Extras
  • Breakfast charge (unless included in room price)21.75 GBP
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors9
  • Number of restaurants2
  • Number of rooms 630
  • Room voltage240
  • Year property opened1972

Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel London West Hotel from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.8
Facilities7.8
Location8.1
Room comfort and quality8.1
Service8.0
Value for money7.6
High score for London
Rating
9+ Exceptional (32)
8-9 Excellent (18)
7-8 Very Good (62)
6-7 Good (17)
<6 Below Expectation (30)
Time of the year
Mar - May (45)
Jun - Aug (43)
Sep - Nov (41)
Dec - Feb (30)
All guests (279)
All room types
All languages

Show reviews that mention 

Showing 159 verified guest comments
12345
9.2
Exceptional
Aay from United Arab Emirates
Family with young children
Superior Queen Room with sofa
Stayed 10 nights in May 2022

Exceptional”

clean & neat place with a good range of brekkie .,gym facilities.Very close to the H&C and Circle lines . Eateries deliver to this place . We enjoyed our stay here

Reviewed May 24, 2022

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10.0
Exceptional
thanavudth from Thailand
Couple
Executive Premium Queen
Stayed 3 nights in May 2022

Service ”

Staffs service is nice

Reviewed May 16, 2022

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9.2
Exceptional
Lois from United Kingdom
Solo traveler
Superior Twin - Accessible Room
Stayed 1 night in March 2022

Overnight Stay?”

Novotel West in London is a well equipped hotel. The staff are very helpful and this makes the whole experience a good one.

Reviewed March 29, 2022

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7.6
Very good
Edward from United Kingdom
Solo traveler
Executive Queen Room
Stayed 3 nights in May 2022

Decent hotel, close to tube ”

The rooms are clean but the AC is a bit weak. Might struggle to get decent ventilation in the summer. Didn't like the smell of the towels. Other than that, the hotel was fine.

Reviewed May 24, 2022

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7.6
Very good
Kam from Hong Kong SAR, China
Family with teens
Superior Twin Room
Stayed 3 nights in May 2019

Staff is good and breakfast was great.”

A bit far away from tube. Room facilities was a bit old and deteriorating, some problem with the bathroom water drainage.

Reviewed June 07, 2019

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7.6
Very good
YIP from Hong Kong SAR, China
Family with young children
Superior Queen Room with sofa
Stayed 6 nights in April 2019

Good Location”

The hotel is near the Metro. Easy to go anywhere. There are a small supermarket and a lot of light restaurants at the Metro station.

Reviewed July 29, 2019

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7.2
Very good
Ian from New Zealand
Family with teens
Executive Queen Room
Stayed 3 nights in December 2018

Nice hotel”

Within 10 minutes walk to Hammersmith tube station . The hotel is nice n clean. It provides good breakfast. Value for money

Reviewed May 18, 2019

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6.0
Duncan from United Kingdom
Family with teens
Superior Queen Room with sofa
Stayed 6 nights in August 2021

Access & Noisy - thin walls despite low occupancy”

Pros: Just 10 mins walk from Hammersmith, price, clean open space as one steps in Housekeeping: friendly, responsive Cons: Access: One has to drag your luggage all around the short-cut stairs to get to building. And location always strong gust of wind so it was really cold. Clients: Loud shouting families seem to favor this hotel? ( thin walls so impossible to sleep with loud music & banging, shouting)There were 2 such families during my week’s stay. Why do they crowd all along a corridor when it’s low season? Why put family of 4 in middle of corridor? I was expecting biz travellers for some peace n quiet. Maintenance: broken fridge. Stale socks in sofa, broken charging pod. Annoyance as it eats into your stay. Technician was brilliant n polite. Staff: Generally polite except for one, issue of miscommunication as issues raised not followed up & disseminated to team. Also claimed my they have no news of my request in agoda so I did not get the room I had requested. Overall: 3/10

Reviewed September 10, 2021

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6.8
Good
Saif from United Arab Emirates
Family with teens
Superior Queen Room with sofa
Stayed 8 nights in March 2022

Furniture is old”

The staff was friendly specially American receptionist Lauren and the team. Room furniture is old fealty linen clectrical switches rusted carpet has burned spots

Reviewed April 05, 2022

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6.4
Good
Yvonne from Singapore
Family with young children
Superior Queen Room with sofa
Stayed 3 nights in May 2022

Good location but dated internals”

Photos of rooms were outdated, bottles of water were not replaced after servicing, coffee stains on the paper mat of mug left by previous stayer not replaced.

Reviewed May 13, 2022

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5.6
Zarrin from United Arab Emirates
Family with young children
Superior Queen Room with sofa
Stayed 10 nights in May 2022

Service deteriorated ”

We had stayed in this property in 2018 which was a good experience. However our recent visit in 2022 was a total let down. The housekeeping would not clean our rooms at allat 3 days straight, until we complained. Even then on the 4th day we noticed that only the bed was made, rest of the things were untouched- such as the dustbin was still full, the tea coffee compliments were not refilled, bathroom still the same, towels not changed etc. A total disappointing experience for the price they make us pay. The breakfast was exactly the same for all the 11 days we stayed there.

Reviewed May 26, 2022

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4.8
Noelle from Philippines
Family with teens
Superior Queen Room with sofa
Stayed 1 night in March 2019

Rooms have very thin walls and no aircon”

At first, the room in itself looks comfortable but I realized that room partitions (room to room) were only made of gypsum board thus, you can hear people talking and when they move or when the tv is on. Second, we were not informed that the aircon is off and only the heater is on. After two nights of a warn room, we called the reception and was only then informed that we had to open the window. Reception could have told us upon check-in that this was the case and not submit us to sleeping in a warm room. Location is a walk from the Underground and restaurants. Rating would be a six out of ten.

Reviewed March 30, 2019

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4.8
Ghee from Malaysia
Couple
Superior Twin Room
Stayed 9 nights in April 2022

Good location but understaffed”

The location of the hotel is great but you need to pass through a quiet lane where we were stopped by a stranger who claimed to be a policeman. The daily making up of the room was disappointing. Our room was often not made-up at all.

Reviewed May 12, 2022

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4.8
Saif from United Arab Emirates
Family with young children
Superior Queen Room with sofa
Stayed 8 nights in March 2022

Acceptable”

The hotel is dirty, carpet is old and dirty spots,, burnning spot , bed side light switch is rusted, doors are chiped, bath cutlery not provided only small shampoo tube. Bed Lenin is old and have rough feeling touch. I don't recommend this hotel at all.

Reviewed March 24, 2022

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4.4
abhishek from India
Couple
Superior Queen Room with sofa
Stayed 1 night in June 2022

Avoid at all costs”

The rooms are tired and old and in terrible condition. Not worth staying here at all. The staff is amazing and location is good that’s about it. Everything else about this hotel is crappy. Biggest mistake staying here. Please don’t book no matter what. The room feels like you’re staying in a shordy random motel instead of a 4 star hotel that’s charged you 240 GBP. This is the worst hotel, worst stay and worst room I’ve had ever in my entire life.

Reviewed June 19, 2022

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4.8
Salah from Bahrain
Family with young children
Superior Queen Room with sofa
Stayed 5 nights in July 2022

No have air conditioning, no have anybady for help me ”

There is no one to help me carry the bags , 👎

Reviewed July 16, 2022

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4.4
thana from United Kingdom
Couple
Superior Queen Room with sofa
Stayed 3 nights in May 2022

Staff don’t answer the phone bad service Very small rooms”

Tiny rooms small reception mad to check in and staff don’t answer the phone not much near by so not good location to to find food too expensive

Reviewed June 20, 2022

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4.0
Antonio from Malta
Business traveler
Superior Queen Room with sofa
Stayed 2 nights in January 2019

Room was tired, refurbishment needed, ventilator in bathroom always on, noisy room as next to street”

No possibility to add points as not bookes via their official page, breakfast motel style, room was not super tidy, there are greasy spots on the wall above bed and under the table. Overall, not a usual Novotel.

Reviewed January 31, 2019

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4.4
Imran from Canada
Solo traveler
Superior Queen Room with sofa
Stayed 5 nights in February 2022

Acceptable”

What is shown in the pic, when I got there it was totally different.

Reviewed February 24, 2022

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2.0
Sun from South Korea
Solo traveler
Superior Twin Room
Stayed 2 nights in August 2019

overcharged”

I stayed for 2 nights. But after came back to my country, they charged me one more night. I never stayed there 3 nights. But they don't respont me and never told or explain about overcharge. They're almost thief

Reviewed August 07, 2019

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