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Novotel Phu Quoc Resort
Superior 1 Double Bed - Bed, Novotel Phu Quoc Resort in Phu Quoc Island
a beach with palm trees and palm trees, Novotel Phu Quoc Resort in Phu Quoc Island
a large room with a lot of tables and chairs, Novotel Phu Quoc Resort in Phu Quoc Island
Interior view, Novotel Phu Quoc Resort in Phu Quoc Island
Interior view, Novotel Phu Quoc Resort in Phu Quoc Island
a large body of water with palm trees, Novotel Phu Quoc Resort in Phu Quoc Island

Removed from saved list

8.6

Excellent

3,041 reviews

3,041 reviews

Beach24
Housekeeping21
View20
See map
See map

8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Ho Quoc Temple 5.8 km
Phu Quoc Waterfall 6.8 km
Duong Dong Market 10.0 km
Sao Beach 10.0 km
Phu Quoc Prison 10.4 km
Phu Quoc Countryside 22.4 km
Vinwonders Phu Quoc 27.4 km
Vinpearl Safari 28.3 km
Nearby landmarks
Farmers' Market 2.6 km
Sunset Sanato Beach Club 2.9 km
Phu Quoc Pearl Farm 3.5 km
T Mart 3.5 km
Airport viewpoint 4.3 km
Phu Quoc International Airport 4.5 km
Ngoc Hien Pearl Farm 4.7 km
Landing Airplanes 5.0 km
Ho Quoc Temple 5.8 km

Novotel Phu Quoc Resort

Duong Bao Hamlet Duong To Commune Kien Giang Province , Cửa Lấp, Phu Quoc Island, Vietnam, 922273 - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Cửa Lấp part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

0 meters to Long Beach

Check-in [24-hour]

Excellent room comfort & quality

Free airport transfer

Excellent breakfast

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Kids club

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

4 travelers have booked today.

Value for money8.7
Distance to city center12.0 km
Location rating8.2
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport4.5 km

Rooms available at Novotel Phu Quoc Resort

Exceptional
Room comfort & quality

9.3

Superior 1 Double Bed
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Superior Suite with 1 Double Bed
...
  • Room size: 51 m²/549 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Superior 2 Single Beds
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Beach Bungalow with Pool
...
  • Room size: 57 m²/614 ft²
  • Beach view
  • 1 king bed
Enter dates to see prices
Deluxe 2 Single Beds
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 semi double beds
Enter dates to see prices
Deluxe Bungalow (2 Adults)
...
  • Room size: 39 m²/420 ft²
  • Lagoon view
  • 1 king bed
Enter dates to see prices
Superior Double Ocean View
...
  • Room size: 29 m²/312 ft²
  • Ocean view
  • 1 double bed
Enter dates to see prices
Deluxe Pool Bungalow
...
  • Room size: 39 m²/420 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Superior Twin Ocean View
...
  • Room size: 29 m²/312 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Deluxe Bungalow with Private Pool
...
  • Room size: 39 m²/420 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Phu Quoc Resort?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Phu Quoc Resort?

Novotel Phu Quoc Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Novotel Phu Quoc Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Phu Quoc Resort has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Novotel Phu Quoc Resort?

Start your mornings right, with the continental and buffet breakfast options offered at Novotel Phu Quoc Resort. There's an additional charge of 425000 USD for adults and 202000 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Phu Quoc Resort?

Novotel Phu Quoc Resort features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Novotel Phu Quoc Resort?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Novotel Phu Quoc Resort. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Novotel Phu Quoc Resort?

On-site venues and convenient event services make Novotel Phu Quoc Resort an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 600 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Novotel Phu Quoc Resort?

Novotel Phu Quoc Resort does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest airport to Novotel Phu Quoc Resort?

The closest airport to Novotel Phu Quoc Resort is Phu Quoc International Airport, 4.4 km away.

What restaurants are nearby Novotel Phu Quoc Resort?

Novotel Phu Quoc Resort’s neighborhood is Cửa Lấp which includes popular restaurants such as Areca restobar, May Restaurant and CAMI Restaurant & Bar.

What are popular attractions near Novotel Phu Quoc Resort?

Novotel Phu Quoc Resort is located in Cửa Lấp area, which is famous for attractions such as Boutique ha spa.

What popular beaches are close to Novotel Phu Quoc Resort?

Novotel Phu Quoc Resort is located in the Cửa Lấp area, which includes Phu Quoc Beach.

What popular natural sightseeing spots are close to Novotel Phu Quoc Resort?

Novotel Phu Quoc Resort is located within Cửa Lấp, which makes it conveniently close to natural sights including Phu Quoc Waterfall, Peppers in Phu Quoc chez Le Ho and Suoi Tranh Waterfall.

See map

Explore the neighborhood

What people love about Novotel Phu Quoc Resort

  • 10

    Exceptional
    Cleanliness

    "Clean room and hotel."

    Hung

    |

    December 6, 2022

  • 8.8

    Excellent
    Staff 

    "I like thí hotel, all staffs are so freindly, room is clean & breakfast is nice."

    Kim

    |

    July 23, 2022

  • 8.4

    Excellent
    Location

    "The location, gym, facilities is good."

    xuan

    |

    February 16, 2022

Overall rating:

8.6

Excellent
3,041 reviews
Cleanliness
8.8
Facilities
8.7
Location
8.2
Read all reviews >
What travelers say they love:
(restaurant) is reasonable and provides good buffet breakfas...
Kean from Malaysia
Family with older children
More about Novotel Phu Quoc Resort

More about Novotel Phu Quoc Resort

Novotel Phu Quoc Resort

Take everything available in Phu Quoc Island with a comfort stay at Novotel Phu Quoc Resort. Enjoy the ocean, or just watch it with a refreshing drink. Just 10.1 km from Sao Beach, you can enjoy some beach time with a stay at Novotel Phu Quoc Resort.
Novotel Phu Quoc Resort offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Phu Quoc Island.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Novotel Phu Quoc Resort guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Novotel Phu Quoc Resort include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at Novotel Phu Quoc Resort. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Recreational facilities at Novotel Phu Quoc Resort are designed for escape and relaxation. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like non-motorized water sports. Water sports are incredibly convenient with watersports equipment rentals provided by Novotel Phu Quoc Resort.
Have fun without traveling far, by taking advantage of the ping-pong table and tennis court at Novotel Phu Quoc Resort. Have fun with your friends or family, or even meet new people at the library and games room. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take advantage of the opportunity to explore Phu Quoc Island while in the city. The best way to remember your time in Phu Quoc Island is with a nice gift at Duong Dong Market located about 9.9 km away.

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Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Beach

16 mentions

Swimming Pool

15 mentions

Breakfast

11 mentions

Food & Dining

9 mentions

Languages spoken
  • English
  • French
  • Portuguese
  • Spanish
  • Vietnamese
Outdoor
  • Bicycles
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Canoeing
  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • Pool with view
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [free]
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Accessible toilet
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Closet
  • Clothes rack
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Fruits/snacks
  • Hair dryer
  • Hypoallergenic
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Outdoor furniture
  • Private bathroom
  • Reading light
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Swimming pool [direct access]
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
Restaurants on site
Food Exchange Restaurant
  • Menu: Buffet, A-la-carte
Phu Quoc Seafood Restaurant
  • Cuisine: Asian, Vietnamese, Seafood
  • Menu: Buffet

Location

Duong Bao Hamlet Duong To Commune Kien Giang Province , Cửa Lấp, Phu Quoc Island, Vietnam, 922273
Excellent
Location

8.2

Airports
  • Phu Quoc International Airport (PQC) - Vietnam
    4.5 km
  • Sihanouk International Airport (KOS) - Cambodia
    62.4 km
Public transportation
  • Hon Thom Cable Car
    11.6 km
Hospital or clinic
  • jomka mrech phu vog
    8.9 km
Shopping
  • Duong Dong Market
    10.0 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Ho Quoc Temple
    5.8 km
  • Phu Quoc Waterfall
    6.8 km
  • Duong Dong Market
    10.0 km
  • Sao Beach
    10.0 km
  • Phu Quoc Prison
    10.4 km
  • Phu Quoc Countryside
    22.4 km
  • Vinwonders Phu Quoc
    27.4 km
  • Vinpearl Safari
    28.3 km
Nearby landmarks
  • Farmers' Market
    2.6 km
  • Sunset Sanato Beach Club
    2.9 km
  • Phu Quoc Pearl Farm
    3.5 km
  • T Mart
    3.5 km
  • Airport viewpoint
    4.3 km
  • Phu Quoc International Airport
    4.5 km
  • Ngoc Hien Pearl Farm
    4.7 km
  • Landing Airplanes
    5.0 km
  • Ho Quoc Temple
    5.8 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 16 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out from12:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee0 USD
  • Distance from city center12.0 km
  • Travel time to airport (minutes)10
Extras
  • Breakfast charge (unless included in room price)425000 USD
The property
  • Number of bars/lounges2
  • Number of floors5
  • Number of restaurants2
  • Number of rooms 366
  • Room voltage220
  • Year property opened2016
Parking
  • Daily parking fee0 USD

Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Reviews of Novotel Phu Quoc Resort from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.8
Facilities8.7
Location8.2
Room comfort and quality9.3
Service8.6
Value for money8.7
High score for Phu Quoc Island
Rating
9+ Exceptional (328)
8-9 Excellent (130)
7-8 Very Good (138)
6-7 Good (31)
<6 Below Expectation (71)
Time of the year
Mar - May (174)
Jun - Aug (170)
Sep - Nov (111)
Dec - Feb (243)

Show reviews that mention 

Showing 698 verified guest comments
12345
10.0
Exceptional
Kristine
Family with young children
Superior 1 Double Bed
Stayed 3 nights in October 2020

Thank You!”

My family visited Novotel Phu Quoc Resort for four days and three nights to celebrate a family event. Upon check-in, the Front Desk receptionist greeted us with a warm welcome and a big smile. On the first night, two staff came to our room to celebrate the event with us; they brought some balloons, a yummy cake, cute donuts and a present for my son. Two more staff wearing the national traditional dress ao dai came to our room and welcomed us once again. My son was soooooo happy and excited that he could not fall asleep that night. Rooms were in wonderful condition, the swimming pool was clean, the beach view from our room and from the swimming pool was spectacular, and the breakfast especially Vietnamese rice noodles tasted great. During our stay, Lisa, Guest Relations Manager, helped us arrange our schedule, book tickets and taxis, and often texted to see if we needed anything and were having a great time. She helped us from the bottom of her heart as if we were her family. She even came to work(even though it was her day off!!) on the last day of our stay to help us check out and say good-bye and checked if we arrived at home safe and sound. I was greatly touched when she gave me a hand-made card for my son. She and Nhu had made the card themselves; they wrote a short message and drew a cute dragon which symbolized my son who had been born in the dragon year. Not only Lisa but also all the other staff including the F&B, Front Desk, Concierge, Housekeeping team members greeted us heartfully. Their prompt and excellent service made us feel comfortable and as if we were at home; they made us feel special and highly welcomed. We travel quite often but out of all the trips we have gone, we had the most memorable stay in Novotel Phu Quoc Resort this time. We will never forget the kind staff, great facilities and the beautiful sunset. We will DEFINITELY visit this hotel again in the near future. Thank you once again!

Reviewed October 19, 2020

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Dear Mrs. Hong, We very much appreciate that you take time to share your experience during your stay. Thank you so much for giving us a wonderful review. Your kind words to our Heartists (Ms. Nhu - Kid Club and for whole staff in Front Office, F&B and Housekeeping) is very much appreciated and please rest assured they will be informed for their excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve. We look forward to welcome you back. And this time with your whole family. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Responded October 29, 2020
Novotel Phu Quoc Resort
10.0
Exceptional
EFFY from Malaysia
Solo traveler
Superior 1 Double Bed
Stayed 1 night in November 2019

The best hotel in Phu Quoc”

Very nice facilities available. 2 pools, one near lobby, one near the beach. Nice private beach, clean, free towels & beach chairs. Staff nice and helpful. Bar at the pool not so expensive. Breakfast has many variety. Rooms spacious, clean and of good quality. Will definitely be back again!

Reviewed November 26, 2019

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Dear EFFY, Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded December 09, 2019
Novotel Phu Quoc Resort
9.6
Exceptional
Thu from Vietnam
Family with teens
Deluxe Bungalow (2 Adults)
Stayed 3 nights in July 2020

Accor can do smth more to be the best”

We stayed in 3 bungalows,very clean,quiet,comfortable with brand new furnitures. There's a small door between room, kids loved it very much. Beach is soft like cotton, supper clean with friendly staffs who helped us so much to take care our naughty boys. 2 big pools,but we can try only one which near the beach,because the other is so close to main restaurant area. We can't swim or play when lots of people starred to us. Breakfast was great. But resort was so dark at night. At least we can send a long night in very big garden view balcony. And there're funny night Market nearby, with many seafood shop right on the street and a small supermarket. Also, there're a beautiful street with colorful lights. I had some amazing photos there.

Reviewed August 04, 2020

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Dear Thu, Xin Chào! Thank you so much for writing such an excellent review and we are delighted to learn that you had a joyful experience with us. As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Thank you again for your review and we hope to see you again soon. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded August 04, 2020
Novotel Phu Quoc Resort
9.6
Exceptional
Ngoc from Vietnam
Couple
Superior Double Ocean View
Stayed 2 nights in June 2020

Stayed the 2nd time because I loved it the 1st”

This was my second time staying at Novotel in Phu Quoc. I loved it the first time and wanted to come back when I would have had the chance. And since COVID-19 enabled domestic travelers to experience high-end resort at a reasonable price, I took the chance right away. I booked an ocean view room but the room was a little adjacent to the ocean front but it was no biggie. I stayed at the villa the first time and at the hotel this time and both times were explicitly worth every penny. Rooms were exceptionally clean and well-equipped. I even got a balcony all to myself and my partner. The staff was on their feet when it came to my request. Everything was promptly answered to and assisted. Would totally recommend Novotel to anyone wanting to experience Phu Quoc.

Reviewed June 13, 2020

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10.0
Exceptional
Ramon from Vietnam
Solo traveler
Superior 2 Single Beds
Stayed 2 nights in July 2020

weekend at Novotel Phu Quoc”

I went for a weekend Friday to Sunday, and facilities are clean and neat, staff very friendly, either the facilities, beach, room and pool very clean and beautiful, every time I visit Phu Quoc again definitely will stay there

Reviewed July 20, 2020

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Dear Ramon, Xin Chào! Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! We hope to see you again soon Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded July 22, 2020
Novotel Phu Quoc Resort
9.6
Exceptional
Vinh from United States
Couple
Superior 1 Double Bed
Stayed 1 night in November 2019

Great hotel resort in Phu Quoc.”

I think this should be a 4 stars or 4.5 stars hotel Instead of 5 stars hotel. As for the location is a little bit far from the central or downtown of Phu Quoc. The hotel offer free shuttle to and from the airport for free. However, it will charge you money if you want to go to night market. We decided to rent a motorbike which is easier for traveling purpose and transportation. As for breakfast buffet is good with variety of choices. Swimming pool is very nice. They have two swimming pools. One is the infinity pool looking beyond the beach. I think there is a problem with the water line lead to my room. It has yellow stains for almost 2 days. For that reasons, I cannot give it a 5 stars. But overall, this hotel is great for vacation, relaxation or honeymoon.

Reviewed November 05, 2019

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Dear Vinh, Xin Chào! It is always a pleasure to receive positive feedback. Unfortunately during your stay we had sudden problem with water from the Island main supplier, we are sorry for the inconvenience. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded November 11, 2019
Novotel Phu Quoc Resort
10.0
Exceptional
Kristine from Vietnam
Solo traveler
Superior 1 Double Bed
Stayed 2 nights in January 2021

Thank You”

Novotel Phu Quoc is definitely the BEST hotel in Phu Quoc in terms of the warm-hearted staff and their wonderful service. My family and I were deeply moved by Lisa, Nhu, Duyet and Nguyet’s love, sincerity, and their caring service. Thank you once again!

Reviewed April 07, 2021

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Xin Chào Kristine! Thank you for giving us another wonderful review. Your kind words to our Heartists Nhu, Duyet and Nguyet is very much appreciated and please rest assured they will be informed for their excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. Comments like yours simply provide the team the reward they deserve. We look forward to welcome you back. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Responded April 08, 2021
Novotel Phu Quoc Resort
10.0
Exceptional
Ngoc from Vietnam
Family with young children
Superior 1 Double Bed
Stayed 3 nights in July 2020

Nice hotel, beach and staff”

I love the hotel with friendly staff, lovely beach. Food was good. We enjoyed the time here. Will choice this hotel once we back Phu Quoc

Reviewed July 26, 2020

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Dear Ngoc, Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded July 27, 2020
Novotel Phu Quoc Resort
10.0
Exceptional
Alan from United States
Family with young children
Superior 1 Double Bed
Stayed 1 night in January 2021

World class service and breakfast”

The staff at Novatel was really exceptional. The morning breakfast is also top notch. The setup and promotions for families are very well thought out.

Reviewed February 08, 2021

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Xin Chào Alan! Thank you for your feedback and high appreciation, I will share it to the team. Looking forward to welcoming you back soon. Take care and Best wishes Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resor

Responded February 10, 2021
Novotel Phu Quoc Resort
10.0
Exceptional
Judy from United States
Family with teens
Stayed 2 nights in August 2019

excellent customer service ”

My family and I had an amazing experience staying at the Villa. We were so sad to leave because our stay was pretty short. But the experience was unreal and unforgettable.

Reviewed August 24, 2019

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Dear Judy, Xin Chào! Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated our Heartists and you had a wonderful experience. As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded August 30, 2019
Novotel Phu Quoc Resort
10.0
Exceptional
Joseph from Vietnam
Family with teens
Superior Twin Ocean View
Stayed 5 nights in July 2020

Very good hotel and service”

Stayed five days with family enjoyed the sea and service. Be careful about traveling to Phu Quoc in August - its the rainy season.

Reviewed August 11, 2020

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Xin Chào Joseph, We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded August 12, 2020
Novotel Phu Quoc Resort
10.0
Exceptional
Tracy from Vietnam
Family with young children
Superior 1 Double Bed
Stayed 2 nights in June 2019

Excellent experience”

Everything was perfect, especially Receptionist staff, so much caring & helpful. We did a great stay here & would return in some day.

Reviewed June 04, 2019

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Dear Tracy, On behalf of the whole team of Front Office we thanked you for the great comments and rest assured i will share this to the whole team and for sure they will be happy to hear your comments. It is our pleasure to know that you had a really great time staying with us in Novotel Phu Quoc Resort. Thank you again and we hope to see you soon. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc

Responded July 08, 2019
Novotel Phu Quoc Resort
10.0
Exceptional
Mathilde from Vietnam
Family with young children
Deluxe 2 Single Beds
Stayed 4 nights in August 2020

Peaceful stay in Phu Quoc”

we love to stay at Novotel. Nice room and service. It is great for kids to play around.

Reviewed August 16, 2020

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Xin Chào Mathilde! Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Responded August 17, 2020
Novotel Phu Quoc Resort
9.2
Exceptional
Daniel from United States
Couple
Superior 1 Double Bed
Stayed 3 nights in October 2019

Great resort ”

Great resort to stay at with awesome facilities. Pool was very big and access to the private beach was nice and kept clean. Also, breakfast was fantastic and one of the best I had in my month long stay in Vietnam. Only thing I would say is there is not much to do except for hanging out at the resort, as a lot of the surrounding area is still very underdeveloped. It is about a 15-20 minutes taxi ride to the center of town. Aside from that, the hotel itself was very enjoyable and the staff was good and very attentive. I would recommend this hotel and would stay here again if traveling to Phu Quoc.

Reviewed October 13, 2019

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Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relation Manager

Responded October 14, 2019
Novotel Phu Quoc Resort
10.0
Exceptional
Mengchang from Taiwan
Group
Stayed 2 nights in April 2019

Fully recommend the 5 star hotel to stay”

Thanks for bringing the wonderful memories to us,I will definitely choose your hotel to stay when I visit here again

Reviewed April 16, 2019

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Dear Mengchang, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Responded May 25, 2019
Novotel Phu Quoc Resort
9.6
Exceptional
Dat from Vietnam
Family with young children
Superior 1 Double Bed
Stayed 2 nights in July 2020

Wonderful time here”

My family have an unforgettable time here. Room super clean, well organized, pool with views at sunset, staff friendly and actively to help. finally great and healthy breakfast buffet, my kids love it.

Reviewed July 29, 2020

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Dear Dat, Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded August 01, 2020
Novotel Phu Quoc Resort
10.0
Exceptional
Wendy from United States
Group
Superior 1 Double Bed
Stayed 1 night in November 2019

Love this place!”

The staff was very nice and helpful. Facilities is upscale and by the beach. We love it!

Reviewed November 29, 2019

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Dear Wendy, Xin Chào! It is always a pleasure to receive positive feedback. I will share your comments with the whole team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded December 01, 2019
Novotel Phu Quoc Resort
10.0
Exceptional
Phúc from Vietnam
Couple
Superior Twin Ocean View
Stayed 2 nights in January 2022

Beautiful place, wonderful food”

Best in the price. 😍😍😍 I will return with my family

Reviewed January 06, 2022

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Xin Chao Phuc, Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcome you back soon Sincerely, Tram Nguyen (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Responded December 09, 2022
Novotel Phu Quoc Resort
9.6
Exceptional
TAN from Malaysia
Family with young children
Superior 2 Single Beds
Stayed 3 nights in December 2019

Exceptional”

I’m happy to stay here. Big room and clean. Friendly staff also a suprise a slice of cake in room my wife birthday. Comfy hotel. Nice view at the beach pool. Thank you keep it up :)

Reviewed December 20, 2019

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Dear Tan, Xin Chào! Thank you very much for your valuable feedback regarding your stay at Novotel Phu Quoc Resort. Your kind words to our Heartists is very much appreciated and please rest assured they will be informed for their excellent work. We are looking forward to seeing you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded December 21, 2019
Novotel Phu Quoc Resort
9.2
Exceptional
Filip from Vietnam
Group
Stayed 4 nights in December 2018

Great value for money and good amenities”

This is our second time at the hotel and we enjoyed our stay. We stayed at a villa since we had a bigger group (parents and in-laws). The beach is very nice and clean. There are multiple pools for children and adults. This time around we discovered pizzas at the restaurant next to the main lobby area, they were great and the price is reasonable. If you are traveling in a bigger group and need a villa, we would definitely recommend this place. Finally, we love going to Bai Sao and this hotel is very close to it (around 20 min drive).

Reviewed January 04, 2019

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Dear Filip, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Responded January 08, 2019
Novotel Phu Quoc Resort
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