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Palace Hotel Tokyo
Palace Hotel Tokyo
Palace Hotel Tokyo
Palace Hotel Tokyo
Palace Hotel Tokyo
Palace Hotel Tokyo
Palace Hotel Tokyo

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9.3

Exceptional

799 reviews

799 reviews

View11
Breakfast4
Food & Dining3
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Wadakuramon

150 m

Wadakura Fountain Park

160 m

Ōte-mon Gate

190 m

The Birthplace of Nippon Dental University

200 m

Gyokodori

270 m

Popular landmarks
Ginza

1.6 km

Tokyo Tower

3.2 km

Ueno Park

3.6 km

Asakusa

4.5 km

Sensoji Temple

4.6 km

Closest landmarks
Tokyo Michi Terasu

340 m

Delier IDEE

350 m

Chocolatier Palet D'or

350 m

Nihon Saisei Sakaba

350 m

Ootemori

390 m

2021

Palace Hotel Tokyo

1-1-1 Marunouchi, Chiyoda-ku, Tokyo Station, Tokyo, Japan, 100-0005 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Tokyo Station, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

220 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "[About changes in business content]<br> At Palace Hotel Tokyo, we have taken thorough measures to prevent coronavirus infectious diseases, and have changed some services and business contents for the health and safety of our customers and employees, and for our customers to use our services with peace of mind.<br> Details of changes in business content will be announced on the website at any time. We apologize for any inconvenience and inconvenience caused to our customers, and thank you for your understanding. "

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.9
Distance to city center2.1 km
Location rating9.4
Nearest airportHaneda Airport (HND)
Distance to airport15.1 km

Rooms available at Palace Hotel Tokyo

Exceptional
Room comfort & quality

9.4

Executive Suite - Non Smoking
...
  • Room size: 75 m²/807 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Garden Suite
...
  • Room size: 75 m²/807 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Chiyoda Suite
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Grand Deluxe King Room with Balcony
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 75 m²/807 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Club Deluxe King Room with Balcony
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Club Deluxe Twin Room with Balcony
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Chiyoda Suite
...
  • Room size: 80 m²/861 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Garden Suite
...
  • Room size: 75 m²/807 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Grand Deluxe Twin
...
  • Room size: 55 m²/592 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does Palace Hotel Tokyo have a hot tub?

A hot tub is one of the facilities available at Palace Hotel Tokyo.

What time is check-in and check-out at Palace Hotel Tokyo?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Palace Hotel Tokyo?

Palace Hotel Tokyo is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 21000 JPY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Palace Hotel Tokyo has a car park right on site for maximum convenience. Parking is available for a fee of 3300 JPY per day. Parking options include a full-service valet for total ease.

Is breakfast offered at Palace Hotel Tokyo?

Start your mornings right, with the continental and buffet breakfast options offered at Palace Hotel Tokyo. Adults can enjoy breakfast offered with an additional charge of 5405 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Palace Hotel Tokyo?

Palace Hotel Tokyo features on-site restaurants for your dining convenience.

What is the smoking policy at Palace Hotel Tokyo?

Palace Hotel Tokyo does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Palace Hotel Tokyo?

The closest train, metro, or bus station is Otemachi Train Station, 180 m away from Palace Hotel Tokyo.

What restaurants are nearby Palace Hotel Tokyo?

Palace Hotel Tokyo’s neighborhood is Tokyo Station which includes popular restaurants such as Amber Palace, Serafina NEW YORK Marunouchi and Sweets & Deli.

What popular shopping places are close to Palace Hotel Tokyo?

Palace Hotel Tokyo is located in Tokyo Station area which features shopping places such as iiyo!!, Ootemori and Marunouchi Building.

What are popular attractions near Palace Hotel Tokyo?

Palace Hotel Tokyo is located in Tokyo Station area, which is famous for attractions such as Tokyo Central Railway Station, Imperial Palace and The East Gardens of the Imperial Palace (Edo Castle Ruin).

What popular natural sightseeing spots are close to Palace Hotel Tokyo?

Palace Hotel Tokyo is located within Tokyo Station, which makes it conveniently close to natural sights including Renewed Grove.

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Explore the neighborhood

What people love about Palace Hotel Tokyo

  • 8.8

    Excellent
    Staff 

    "Club floor staff were very accommodating."

    MARIA

    |

    December 27, 2019

  • 9.6

    Exceptional
    Breakfast

    "We had breakfast included and it was an excellent buffet and they will cook eggs for you in a variety of ways."

    Raymond

    |

    November 30, 2019

  • 9.2

    Exceptional

    "If you want a fantastic hotel to stay in in Tokyo then I’d recommend the palace hotel."

    Michael

    |

    October 4, 2019

Property ranking|Compared to 4,671 Tokyo properties
See all rankings
Location score
9.4/10
Service score
9.6/10
Cleanliness score
9.7/10
Room comfort score
9.4/10
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Overall rating:

9.3

Exceptional
799 reviews
Cleanliness
9.7
Facilities
9.5
Location
9.4
Read all reviews >
What travelers say they love:
Cuisine and amenities were all top-notch.
Christina from United States
Family with older children
More about Palace Hotel Tokyo

More about Palace Hotel Tokyo

Palace Hotel Tokyo

You'll love the exceptional convenience during your stay at Palace Hotel Tokyo, located right in the heart of the city center, with an easy access to everything in Tokyo.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Palace Hotel Tokyo. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Palace Hotel Tokyo. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
You can also get small travel items and sundries at the convenience stores without having to leave the Palace Hotel Tokyo. Smoking may only take place in restricted designated areas.
Rooms at Palace Hotel Tokyo are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Palace Hotel Tokyo offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and bathrobes provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Palace Hotel Tokyo, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Palace Hotel Tokyo has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at Palace Hotel Tokyo ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
You can find a perfect memento of your trip, or grab some simple travel supplies at the souvenir shops.


Around the property

Venture outside the hotel and explore Tokyo. Tokyo Tower is located 3.2 km away, and is one of the most famous tourist spots to visit and photograph.


Reasons to stay here

This hotel's facilities score higher than 99% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 99% of other options in the city.
This accommodation beats more than 99% of competition in the city on room comfort.

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Amenities and facilities
Exceptional
Facilities

9.5

Most talked about facilities

Food & Dining

6 mentions

Breakfast

5 mentions

View

5 mentions

Swimming Pool

2 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shrine
  • Smoking area
  • Terrace

For the kids

  • Babysitting service

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea maker
  • Daily newspaper
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • Internet access – LAN
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

Restaurant

  • Menu: Buffet, A-la-carte
Location
1-1-1 Marunouchi, Chiyoda-ku, Tokyo Station, Tokyo, Japan, 100-0005
Exceptional
Location

9.4

Airports

  • Haneda Airport (HND)
    15.1 km 25 min drive
  • Narita International Airport (NRT)
    57.8 km 57 min drive

Public transportation

  • Otemachi Train Station
    190 m
  • Nijubashimae Train Station
    480 m

Hospital or clinic

  • Tokyo Business Clinic
    790 m

Shopping

  • Ameyoko Shopping Street
    3.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Ginza
    1.6 km
  • Tokyo Tower
    3.2 km
  • Ueno Park
    3.6 km
  • Asakusa
    4.5 km
  • Sensoji Temple
    4.6 km
  • Shinjuku Gyoen National Garden
    4.7 km
  • Tokyo Skytree
    5.3 km
  • Meiji Jingu
    5.7 km
  • Shibuya Crossing
    6.2 km
  • Tokyo Metropolitan Government Building observation room
    6.3 km

Nearby landmarks

  • Wadakuramon
    150 m
  • Wadakura Fountain Park
    160 m
  • Otemachi Train Station
    190 m
  • Ōte-mon Gate
    190 m
  • The Birthplace of Nippon Dental University
    200 m
  • Gyokodori
    270 m
  • Sannomaru Shozokan (The Museum of the Imperial Collections)
    290 m
  • Masakado Kubizuka
    320 m
  • iiyo!!
    330 m
  • 14 Juillet Tokyo
    340 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 3 year(s).

Children 3-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests staying on the Club Floor will receive a complimentary daily breakfast buffet at the 19th floor Club Lounge.
    Charges apply for breakfast on first floor Grand Kitchen.
  • Children under 12 years old who require extra bedding will be charge as adults.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee21000 JPY
  • Distance from city center2.1 km
  • Travel time to airport (minutes)21

Extras

  • Breakfast charge (unless included in room price)5405 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges3
  • Number of floors23
  • Number of restaurants7
  • Number of rooms 284
  • Room voltage100
  • Year property opened1961
  • Most recent renovation2012

Parking

  • Daily parking fee3300 JPY
Property announcements

[About changes in business content]
At Palace Hotel Tokyo, we have taken thorough measures to prevent coronavirus infectious diseases, and have changed some services and business contents for the health and safety of our customers and employees, and for our customers to use our services with peace of mind.
Details of changes in business content will be announced on the website at any time. We apologize for any inconvenience and inconvenience caused to our customers, and thank you for your understanding.

Reviews of Palace Hotel Tokyo from real guests

Provided by verified guests of Agoda
9.3
/
10
Exceptional
Cleanliness9.7
Facilities9.5
Location9.4
Room comfort and quality9.4
Service9.6
Value for money8.9
High score for Tokyo
Rating
9+ Exceptional (141)
8-9 Excellent (33)
7-8 Very Good (6)
6-7 Good (2)
<6 Below Expectation (4)
Time of the year
Mar - May (53)
Jun - Aug (43)
Sep - Nov (40)
Dec - Feb (50)
All guests (494)
All room types
All languages

Show reviews that mention 

Showing 186 verified guest comments
12345
10.0
Exceptional
Christina from United States
Family with teens
Stayed 2 nights in April 2019

One of the most beautiful hotels I have ever stayed in. The setting, location, decor and service: A+”

Lovely in every way. I particularly appreciated this hotel for what it WASN’T...so tired of high-end hotels that lack originality of design and decor. The Palace Hotel was infused with fresh interiors, soft spring-colored palette...sophisticated, warm and inviting. No cookie-cutter beige, tan and granite sleekness here. The location, attentive service (we adored the young man who assisted with our luggage, nicknamed K! the kindest of persons, a gentleman through and through)...cuisine and amenities were all top-notch. I could not have wanted anything more! It is a gem of a hotel! We will return!

Reviewed April 09, 2019

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10.0
Exceptional
Douglas from United States
Couple
Executive Suite - Non Smoking
Stayed 3 nights in May 2019

Exceptional”

The Palace Hotel was excellent and exceeded our expectations. The location was perfect and the service was outstanding. Our corner junior suite had a large balcony over looking the Imperial Palace and the gardens. The concierge lounge had wonderful food and a great view. We would definitely stay here again and highly recommend this hotel.

Reviewed May 17, 2019

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9.6
Exceptional
Raymond from United Kingdom
Couple
Deluxe King with Balcony
Stayed 5 nights in November 2019

Superb!”

This is an amazing hotel in a great position, 10 minutes walk to Tokyo Station, a few minutes to the East Imperial Palace garden and 12 minutes walk from the Sky hop on hop off sightseeing bus. We had a deluxe room with balcony and a view toward the Imperial Palace, we have stayed in a lot of hotels and this was without doubt the best room we’ve ever had. There service and attention to detail throughout was impeccable. The only criticism is that the hotel‘s restaurants are very expensive (some ridiculously so) and so we ate out but there are plenty of places nearby. High prices in 4* and above hotel restaurants in Japan seem common for some reason. We had breakfast included and it was an excellent buffet and they will cook eggs for you in a variety of ways.

Reviewed November 30, 2019

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10.0
Exceptional
Charlotte from Hong Kong SAR, China
Couple
Club Deluxe King Room
Stayed 2 nights in March 2019

Excellent service”

The stay is fantastic, staff are very helpful n friendly with smile on the face as always, they prepared complimentary dessert for our anniversary n a surprise to my boyfriend which is wonderful, much appreciated

Reviewed August 08, 2019

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10.0
Exceptional
Jeffrey from Canada
Couple
Club Deluxe King Room with Balcony
Stayed 2 nights in November 2018

Great hotel, great location”

Beautiful rooms and very convenient location. Would definitely stay here again.

Reviewed May 14, 2019

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9.2
Exceptional
Juan from Australia
Couple
Deluxe King
Stayed 1 night in December 2018

Exceeded expectations”

The hotel, the room, the seamless service, and quality of food served at room service were superb and very luxurious. The corner deluxe room we were upgraded to was very spacious, had fantastic views of the park and the imperial east gardens, and was full of small, thoughtful touches (like a selection of cords for the guests’ devices) and a Japanese tea set. The only downside is that cable tv is not offered, so only local Japanese language channels were available. Nonetheless, with a hotel like that, who needs tv? I can only wish I had stayed longer!

Reviewed January 03, 2019

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9.2
Exceptional
Iris from Hong Kong SAR, China
Couple
Deluxe King with Balcony
Stayed 1 night in May 2019

Always want to come back.”

Rooms with a balcony are absolutely beautiful with an excellent view. Occasionally you can hear sirens and engine noises from the traffic on the street, but we're overlooking the entrance to the palace and the main streets outside of it so we are not complaining.

Reviewed May 21, 2019

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10.0
Exceptional
Arlyne
Couple
Deluxe King with Balcony
Stayed 1 night in May 2019

Exceptional”

Amazing experience. Treated like royalty. We went back two week later!

Reviewed October 08, 2019

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9.2
Exceptional
Michael from United Kingdom
Couple
Club Deluxe King
Stayed 5 nights in September 2019

Absolutely brilliant hotel. ”

If you want a fantastic hotel to stay in in Tokyo then I’d recommend the palace hotel. It is a bit expensive but the service, staff and facilities are lovely.

Reviewed October 04, 2019

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9.6
Exceptional
Wayne from Australia
Couple
Club Deluxe Twin Room with Balcony
Stayed 4 nights in April 2019

Exceptional”

Exceptional Rooms and Location, seamless service. Would highly recommend.

Reviewed June 08, 2019

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8.8
Excellent
Elke from Switzerland
Family with teens
Stayed 1 night in April 2019

Toü quality in the business disstrict”

The hotel is top quality, there is nothing to nag about. Among the amenities, I liked the Nespresso available in the room. We had a corner room with a superb view onto the imperial garden and palace. But it has its price...

Reviewed May 04, 2019

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9.6
Exceptional
CHING from Taiwan
Solo traveler
Deluxe King with Balcony
Stayed 5 nights in May 2019

Exceptional”

Excellent in all aspects

Reviewed May 14, 2019

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8.8
Excellent
MARIA from Philippines
Family with teens
Stayed 2 nights in December 2019

Exemplary service near Ginza”

Club floor staff were very accommodating. Hotel is centrally located and has a subway stop underneath . Rooms are new. I would definitely stay here again

Reviewed December 27, 2019

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8.8
Excellent
Yoriko from Japan
Couple
Deluxe King with Balcony
Stayed 1 night in December 2021

Tokyo Palace Hotel”

Fabulous 🇯🇵❤️

Reviewed December 25, 2021

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9.7
Exceptional
Frank from United States
Family with teens
Deluxe King
Stayed 5 nights in July 2015

Outstanding Service and Accomodations”

Staff service and friendliness, large comfortable rooms, willingness to accommodate all guest needs

This is a wonderful five star hotel located across from the Imperial Palace, close to Tokyo station, and near several underground arcades (malls) full on wonderful retail shops and eating places. It is also in the heart of the business section. The rooms are large, comfortable, and contain every conceivable need for a pleasant, relaxing stay. The staff is excellent, often anticipating our needs before we said anything and willing to accommodate every need. I had one small business concern getting a document to be signed, scanned, and emailed, which was accomplished for me without charge and expeditiously. This request, and every one we made, was completed graciously and then followed up on the next day to make sure it had been satisfied. Only issue was that we were unable to get reservations at the restaurants and the room service menu was rather sparse. We like to dine late in the Italian style, but apparently here and everywhere in Japan that is not the custom. Most restaurants close at 10 pm. But I would not consider staying anywhere else in Tokyo. The Palace is a great hotel. If I worked in Tokyo I would want to live there.

Reviewed July 26, 2015

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10.0
Exceptional
Douglas from United States
Solo traveler
Deluxe King
Stayed 3 nights in January 2016

Dream stay in Tokyo”

This was my first time at the Palace Hotel Tokyo and it was fantastic. I Usually stay in Shinjujku or Shinagawa to be near the train hubs, but from now on will be staying at the Palace. The hotel has everything you need. The gym is incredible and a must do. The restaurants are also top caliber, if a bit hard to get into due to the popularity. While the train station might be a few blocks walk, it also opens you up to whole world of different restaurants and shops. This room was fantastic. I had an incredible view of the Palace and the room was loaded with space. The shower and bath were both top notch and it was hard to force yourself out of that tub it was so comfortable to soak in after a long day of walking around Tokyo. The staff was efficient and on their game. They were very accommodating to a non Japanese speaking guest and I appreciated that.

Reviewed April 08, 2016

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9.6
Exceptional
Homa from United States
Solo traveler
Deluxe King with Balcony
Stayed 2 nights in November 2018

Nice hotel with a great service ”

I was here two times - four days when I arrived and three days when I was back again to catch a flight home. This hotel has a friendly and efficient staff. Overall, the rooms and bathrooms were clean. The carpets needed a good stain remover and shampooing and the bathroom, although clean, had stains due to guest damage. Would I stay here again? More than likely, yes, because no hotel is perfect and during my trip I stayed at different ones and they each had their own flaws. This hotel is located in a beautiful area. Do take a walk and circle the outside of the imperial palace - takes about 2 hours if you make frequent stops, take photos and take time to relax. The hotel is about a 12 minute walk to the Tokyo station and when it rains, you have access to it through the hotel or you can take a taxi - about $6. The rooms with balconies have nice views if you're planning to spend time at your hotel. They also have a nice cocktail lounge. I didn't try it because I was traveling solo.

Reviewed November 23, 2018

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10.0
Exceptional
Frank from United States
Business traveler
Deluxe Twin With Balcony
Stayed 1 night in July 2015

Just as great second visit”

Size and cleanliness of rooms; service, reception, and concierge staff; great views and Lobby restaurant.

Second visit and again found great room, great service staff, friendly and helpful reception and concierge. Great views of the city and the imperial parks. I like this hotel so much that I almost hate to mention this -- at no charge reception printed out and made a pdf of a legal document I had to send to the US, but later in my visit I was charged for using the business center when I printed a 6 page document. But that in no way affects my review. This is the best hotel I have found in Tokyo and I would not consider staying anywhere else whether as a tourist (right on the subway lines and just one stop to Tokyo Station -- although I took a taxi because of luggage), or for business (great place to do business, including getting work done and business meetings). If there was a rating above 5-star, this hotel would be the standard.

Reviewed August 03, 2015

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9.7
Exceptional
James from United States
Couple
Deluxe King
Stayed 1 night in November 2015

The Palace Hotel Tokyo is the Place to Stay”

Beautiful facility, excellent room with a view, great service, good restaurants

We enjoyed our stay at the Palace Hotel Tokyo very much...it was one of the highlights of our Japan tour. The staff was friendly, welcoming and helpful. The public spaces were beautiful and our room was very large with a great view. We enjoyed lunch and breakfast in the first floor restaurant which was much better than a typical hotel restaurant. Highly recommended.

Reviewed November 24, 2015

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10.0
Exceptional
Terri from United States
Family with teens
Deluxe King
Stayed 2 nights in April 2018

Exceptional Hotel”

We traveled throughout Japan for 2 weeks, staying at a number of fine hotels. The Palace Hotel Tokyo was our favorite by far! The entire hotel is absolutely beautiful! Great location, good food, excellent service, and amazing rooms and views! If we ever return to Japan, we will most definitely stay at this hotel.

Reviewed April 14, 2018

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