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Park Hotel Ilford
Single - Bathroom, Park Hotel Ilford in London
a large white building with a large window, Park Hotel Ilford in London
a living room with a couch and a coffee table, Park Hotel Ilford in London
Lobby, Park Hotel Ilford in London
a bathroom with a shower, sink, and mirror, Park Hotel Ilford in London
a white toilet sitting next to a bath tub in a bathroom, Park Hotel Ilford in London

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6.4

Good

125 reviews

125 reviews

See map
See map

6.8

Good

Location rating score

Parking
FREE
Popular landmarks
Tower of London 11.8 km
Tower Bridge 11.9 km
The British Museum 14.3 km
London Eye 14.6 km
National Gallery 14.9 km
Big Ben 15.1 km
Madame Tussauds London 16.0 km
Buckingham Palace 16.1 km
V&A - Victoria and Albert Museum 18.2 km
Natural History Museum 18.5 km
Nearby landmarks
Cricket Pavilion 170 m
Ilford Club 230 m
Valentines Mansion & Gardens 450 m
Valentines Park 530 m
Holocaust Memorial Gardens 580 m
Ilford Golf Club 700 m
Gants Hill Tube Station 990 m
Ilford Train Station 1.0 km
Munro 1.0 km
The Hospital Chapel of St Mary & St Thomas 1.1 km

Park Hotel Ilford

327 Cranbrook Road, Greater London East, London, United Kingdom, IG1 4UE - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Greater London East part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. As an added bonus, restaurant is provided on-site to conveniently serve your needs.

Highlights

990 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Daily housekeeping

Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Room service [24-hour]

Shops

Your dates are popular among travelersPopular destination! Properties in London are being booked every minute!
Value for money6.9
Location rating6.8
Nearest airportLondon City Airport (LCY)
Distance to airport7.1 km

Rooms available at Park Hotel Ilford

Very good
Room comfort & quality

7.9

Triple
...
  • Room size: 15 m²/161 ft²
  • Non-smoking
  • 3 single beds
Enter dates to see prices
Twin
...
  • Room size: 10 m²/108 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Quad
...
  • Room size: 15 m²/161 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Double
...
  • Non-smoking
  • Shower
  • 1 double bed
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Single
...
  • Non-smoking
  • Shower
  • 1 single bed
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Double Double
...
    Enter dates to see prices
    Double or Twin Room
    ...
    • Shower
    Enter dates to see prices
    Double or Twin Room
    ...
    • Shower
    Enter dates to see prices
    Double or Twin Room
    ...
    • Shower
    Enter dates to see prices
    Room Assigned on Arrival
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Park Hotel Ilford?

    Check-in is from 01:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Park Hotel Ilford?

    A stay at Park Hotel Ilford also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Park Hotel Ilford has a car park right on site for maximum convenience. Parking is free for guests.

    Is breakfast offered at Park Hotel Ilford?

    Wake up to a great buffet breakfast at Park Hotel Ilford.

    What is the smoking policy at Park Hotel Ilford?

    Park Hotel Ilford does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What is the closest train, metro, or bus station to Park Hotel Ilford?

    Gants Hill Tube Station is the closest train, metro, or bus station, about 980 m away from Park Hotel Ilford.

    What restaurants are nearby Park Hotel Ilford?

    Park Hotel Ilford is located in Greater London East, famous for good restaurants such as German Doner Kebab, Valentines Park Cafe and London Darbar.

    What popular shopping places are close to Park Hotel Ilford?

    Located in the Greater London East area, Park Hotel Ilford is close to great shopping choices like The Exchange Ilford, Wood Street Indoor Market and SheinDress.

    What are popular attractions near Park Hotel Ilford?

    Guests at Park Hotel Ilford can easily visit Holocaust Memorial Gardens, The Hospital Chapel of St Mary & St Thomas and Redbridge Museum located in the Greater London East area.

    What popular natural sightseeing spots are close to Park Hotel Ilford?

    Park Hotel Ilford is located in the Greater London East area, which is famous for natural sightseeing destinations such as Valentines Mansion & Gardens, Valentines Park and The Fortification.

    See map

    Explore the neighborhood

    What people love about Park Hotel Ilford

    • 7.6

      Very good
      Cleanliness

      "Breakfast was quite good, the room was clean and they changed our bedsheets and towels even we were just staying for two nights."

      Sofia

      |

      November 9, 2021

    • 10

      Exceptional
      Staff 

      "Clean hotel, free parking, friendly staff and great breakfast."

      Iryna

      |

      August 22, 2019

    • 8.8

      Excellent

      "Definitely worth the money especially when you are looking for a quiet and peaceful place to stay - even more for those seeking for private en-suite."

      Cheryl

      |

      April 1, 2020

    Property ranking|Compared to 7,432 London properties
    See all rankings
    Room comfort score
    7.9/10
    Value for money score
    6.9/10
    Location score
    6.8/10
    Service score
    6.4/10
    Better than
    98
    %
    of London properties
    Better than
    92
    %
    of London properties
    Better than
    90
    %
    of London properties
    Better than
    90
    %
    of London properties
    Overall rating:

    6.4

    Good
    125 reviews
    Cleanliness
    6.4
    Facilities
    6.0
    Location
    6.8
    Read all reviews >
    More about Park Hotel Ilford

    More about Park Hotel Ilford

    Park Hotel Ilford

    Enjoy all that London has to offer with a stay at Park Hotel Ilford. With its convenient location, the hotel offers easy access to the city's must-see destinations.
    At Park Hotel Ilford, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring London is made even more convenient with the shuttle services available at the hotel. For guests arriving by car, parking is provided free of charge.
    Always get the assistance you need with front desk services including express check-in or check-out and luggage storage. For longer stays or whenever you need it, the dry cleaning service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Park Hotel Ilford. For health reasons, smoking is not permitted anywhere inside the hotel.
    For guests who would like to smoke, the designated smoking areas are available.
    All rooms at Park Hotel Ilford are designed and decorated to make guests feel right at home. For a bit of entertainment, guests will find daily newspaper and television available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker is provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find toiletries available in some guest bathrooms.


    Dining and things to do

    Each morning you can start the day with a delicious in-house breakfast offered at Park Hotel Ilford. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
    Enjoy the countless activities offered at Park Hotel Ilford. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


    Around the property

    Don't spend all your time inside while in London! A great museum trip can be had at The British Museum located 14.3 km away, with local art that provides a sense of the region. Be sure to visit Tower of London located 11.8 km away, an item on every checklist of those who travel to London.


    Reasons to stay here

    Find rooms here that are cheaper than 96% of all other options in the city.
    Compared to the city's accommodation options, this hotel scored higher than 98% of them for food and dining.
    According to guests who stayed here, this hotel's room comfort is rated higher than 98% of other accommodations in London.

    Show less

    Amenities and facilities

    Review score
    Facilities

    6

    Most talked about facilities

    Breakfast

    4 mentions

    Housekeeping

    3 mentions

    Languages spoken
    • English
    • Hindi
    • Italian
    • Romanian
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas
    Dining, drinking, and snacking
    • Bar
    • Kitchen
    • Restaurants
    • Room service [24-hour]
    Cleanliness and safety
    • Anti-viral cleaning products
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • First aid kit
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    Services and conveniences
    • Daily housekeeping
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Heating in public area
    • Luggage storage
    • Meeting/banquet facilities
    • Shops
    • Smoke-free property
    • Smoking area
    For the kids
    • Family room
    Access
    • Check-in/out [express]
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    Getting around
    • Car park [free of charge]
    • Car park [on-site]
    • Shuttle service
    Available in all rooms
    • Alarm clock
    • Coffee/tea maker
    • Daily housekeeping
    • Desk
    • Fan
    • Free bottled water
    • Hair dryer
    • Heating
    • Internet access – wireless
    • Ironing facilities
    • Non-smoking
    • Private bathroom
    • Satellite/cable channels
    • Shower
    • Telephone
    • Toiletries
    • Wake-up service
    • Wi-Fi [free]

    Food and dining

    Breakfast options
    • Full English/Irish
    • Buffet

    Location

    327 Cranbrook Road, Greater London East, London, United Kingdom, IG1 4UE
    Good
    Location

    6.8

    Airports
    • London City Airport (LCY)
      7.1 km
    • London Stansted Airport (STN)
      37.4 km
    Public transportation
    • Gants Hill Tube Station
      990 m
    • Ilford Train Station
      1.0 km
    Hospital or clinic
    • Munro
      1.0 km
    Convenience store
    • WHSmith
      960 m
    Cash withdrawal
    • ATM
      630 m 8 min walk

    What's nearby

    Popular landmarks
    • Tower of London
      11.8 km
    • Tower Bridge
      11.9 km
    • The British Museum
      14.3 km
    • London Eye
      14.6 km
    • National Gallery
      14.9 km
    • Big Ben
      15.1 km
    • Madame Tussauds London
      16.0 km
    • Buckingham Palace
      16.1 km
    • V&A - Victoria and Albert Museum
      18.2 km
    • Natural History Museum
      18.5 km
    Nearby landmarks
    • Cricket Pavilion
      170 m
    • Ilford Club
      230 m
    • Valentines Mansion & Gardens
      450 m
    • Valentines Park
      530 m
    • Holocaust Memorial Gardens
      580 m
    • Ilford Golf Club
      700 m
    • Gants Hill Tube Station
      990 m
    • Ilford Train Station
      1.0 km
    • Munro
      1.0 km
    • The Hospital Chapel of St Mary & St Thomas
      1.1 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-5 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 6-7 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 8 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
    • Guests must provide a valid credit card upon check-in to secure any damages incurred during the stay. 
    • The property will place an authorization on credit and debit cards for incidental charges for bookings where payment is due upon arrival at the property. For further queries, please contact the property directly.
    • The name on the credit card used at check-in must match the reservation.
    • Baby cot is not available at the property.
    • Extra bed is not available at this property.
    • When booking for 3 or more rooms, different policies and additional supplements may apply.
    • All special requests are subject to availability and additional charges may apply.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from13:00
    • Check-out until11:00
    The property
    • Number of rooms 60

    Reviews of Park Hotel Ilford from real guests

    Provided by verified guests of Agoda
    Cleanliness6.4
    Facilities6.0
    Location6.8
    Room comfort and quality7.9
    Service6.4
    Value for money6.9
    High score for London
    Rating
    9+ Exceptional (10)
    8-9 Excellent (11)
    7-8 Very Good (13)
    6-7 Good (11)
    <6 Below Expectation (25)
    Time of the year
    Mar - May (13)
    Jun - Aug (19)
    Sep - Nov (24)
    Dec - Feb (14)

    Show reviews that mention 

    Showing 70 verified guest comments
    1234
    10.0
    Exceptional
    Steven from United Kingdom
    Couple
    Double
    Stayed 1 night in September 2019

    great location and price”

    have stayed here a few times now, staff are very accommodating, when i checked out i asked if i could leave my car in the car park for the rest of the day while i went into London, this was not a problem. the hotel is not luxury, if thats what you are looking for but is clean, rooms are a decent size, good shower with plenty of hot water, buffet breakfast is good and plentiful with a lot of choice. getting into London takes 45 minutes, a bus stop right outside the hotel with 3 stops to Gantshill underground on the central line, make sure you have an oyster card as the busses do not take cash. all things considered if you want a good price place to stay with easy access to London this is the place to stay, we will stay there every time we want to visit London.

    Reviewed September 21, 2019

    See room deals

    Dear Guest, Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future. Best Regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    10.0
    Exceptional
    Steven from United Kingdom
    Couple
    Double
    Stayed 1 night in March 2019

    great place to stay”

    friendly fast efficient check in, nice clean room, location is great, bus stop just outside the front of the hotel, less than 10 minutes to Gants hill station, which is on the central line, into central london within 40 minutes, good plentiful breakfast, when we checked out of our room, asked if we could leave our car in the car park for a couple of hours whilst we went into Ilford, wasn't a problem, have stayed at this hotel a few times now always a good stay, will be back when visiting London again.

    Reviewed March 08, 2019

    See room deals

    Dear guest, Thank you for taking the time to write your feedback following your recent stay at the Park Hotel Ilford. We are delighted that we fully satisfied your expectations. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. With kind regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    10.0
    Exceptional
    Iryna from United Kingdom
    Couple
    DOUBLE STANDARD - ENGLISH BREAKFAST
    Stayed 1 night in August 2019

    Great little break ”

    Clean hotel, free parking, friendly staff and great breakfast. The only thing to improve is not to chuck away rubbish on the skip so loudly and early in the morning as the windows face there so can wake you up

    Reviewed August 22, 2019

    See room deals

    Dear Guest, Thank you for taking the time to review your visit. We are pleased to hear that your experience lived up to your expectations. Your positive feedback is very encouraging for our team. We hope to see you again soon, Kind regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    9.2
    Exceptional
    Selenia
    Couple
    Double
    Stayed 2 nights in October 2019

    Okay ”

    It was okay first room that we were put in was not so great there was no tv and the curtains allowed light to come in the room early in the morning making us wake up really early. No WiFi connection in the room. Too small for a couple. Staff were great. Wished that the towels were a bit bigger as only face towels were put in the room. Second room that we were put in was really spacious and had a smart tv so I was able to connect Netflix.

    Reviewed October 07, 2019

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    Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    8.8
    Excellent
    Firdaus from Malaysia
    Family with young children
    Double
    Stayed 5 nights in November 2019

    Pleasant stay!!! Worth it. ”

    Im stayed here for 5 days and I can't get enough of that.. It's feels like home.. And the hotel just near the tube. Its not really far to walk...i would love to stayed here again if I go to London again... Furthermore its easier for Muslim to find halal food.. N also you can bring your children chilling at the nearest park.. Valentines Park..

    Reviewed July 04, 2020

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    Dear Guest Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future. Best Regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    8.8
    Excellent
    Cheryl from Malaysia
    Solo traveler
    Single
    Stayed 14 nights in March 2020

    Excellent”

    Definitely worth the money especially when you are looking for a quiet and peaceful place to stay - even more for those seeking for private en-suite.

    Reviewed April 01, 2020

    See room deals

    Dear Guest, Thank you for taking the time to review your visit. We are pleased to hear that your experience lived up to your expectations. Your positive feedback is very encouraging for our team. We hope to see you again soon, Kind regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    8.4
    Excellent
    Philip from United Kingdom
    Couple
    DOUBLE STANDARD - ENGLISH BREAKFAST
    Stayed 1 night in December 2019

    Useful for us”

    We found this particular place very useful for us as we were running at the Parkrun close by-breakfast was really good-room facilities were also good-could probably do with new carpeting and some paintwork-but it suited our needs and value for money

    Reviewed December 15, 2019

    See room deals

    Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    8.4
    Excellent
    Moira from United Kingdom
    Group
    Twin
    Stayed 1 night in February 2020

    Clean basic room, good bathroom and v good value for the price ”

    Staff were welcoming and v friendly and helpful

    Reviewed February 23, 2020

    See room deals

    Dear Guest Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future. Best Regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    7.6
    Very good
    Sofia from Spain
    Group
    Triple
    Stayed 2 nights in November 2021

    Very good”

    It was good price and conditions. The staff was really nice. Breakfast was quite good, the room was clean and they changed our bedsheets and towels even we were just staying for two nights. It is not in the centre of London but there are two train stations (Ilford and Gants Hill) close to the hotel.

    Reviewed November 09, 2021

    See room deals

    Dear Guest, Thank you for taking the time to review your visit. We are pleased to hear that your experience lived up to your expectations. Your positive feedback is very encouraging for our team. We hope to see you again soon, Kind regards, Manager / Park Hotel Ilford

    Responded November 09, 2021
    Park Hotel Ilford
    7.2
    Very good
    Paul from United Kingdom
    Couple
    Double
    Stayed 4 nights in December 2019

    It’s not the Ritz, but it’s cheap and convenient. ”

    Good points: Beds are clean Bathroom is clean Rooms are fairly spacious Close to rail and tube lines (30 mins to the centre of London) Free onsite parking Bad points Carpets need a refresh Wi-Fi is a bit pants It can be noisy - buy some ear plugs and you’ll be fine.

    Reviewed December 23, 2019

    See room deals

    Dear Guest, Thank you for taking the time to review your visit. We are pleased to hear that your experience lived up to your expectations. Your positive feedback is very encouraging for our team. We hope to see you again soon, Kind regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    7.2
    Very good
    shaurya from United Kingdom
    Couple
    Double
    Stayed 1 night in January 2021

    night in”

    good for a night in with your partner

    Reviewed January 06, 2021

    See room deals

    Dear Guest, Thank you for taking the time to review your visit. We are pleased to hear that your experience lived up to your expectations. Your positive feedback is very encouraging for our team. We hope to see you again soon, Kind regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    6.0
    Peter from United Kingdom
    Solo traveler
    Single
    Stayed 2 nights in November 2019

    Appalling customer service”

    I was asked for ID at check in, so gave them my driving licence. However they failed to give it back to me after I'd completed the check in process and I didn't realise until a week later. When I phoned the hotel they acknowledged that they had the licence but would not return it without a stamped self addressed envelope! (I stayed at the hotel for 2 nights and they could easily have given it back to me during my stay). I sent a stamped self addressed envelope immediately, first class but did not get the licence back until 11 days later. When I phoned the hotel they claimed to have posted it on 10 December but when it eventually arrived the post mark was 14 Dec. Clearly they lied to cover up their gross ineptitude.

    Reviewed December 16, 2019

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    Dear Guest Thank you for our feedback. We are sorry to read that you did not enjoy your stay in full however I m happy to hear that you have got your ID back, and our team went extra mile to post it back to you. We strive to improve and we hope you will give us another chance to serve you. Best Regards, Manager / Park Hotel Ilford.

    Responded November 03, 2021
    Park Hotel Ilford
    6.4
    Good
    steven from United Kingdom
    Solo traveler
    Single
    Stayed 2 nights in November 2019

    Friendly staff on reception desk. Decent room and breakfast. ”

    Man behind reception, abrupt and poor dealing with customers. Breakfast a bit chaotic at times, cutlery not always available and slow toasters. Decent choice for breakfast.

    Reviewed November 20, 2019

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    Dear guest, Thank you for taking the time to share your opinion of your experience with us. We regret to read that you had a disappointing stay. We treat our guests with the utmost respect and strive to provide each with an excellent standard. We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback. We hope that we have the opportunity to welcome you again. Best wishes, Manager / Park Hotel Ilford.

    Responded November 03, 2021
    Park Hotel Ilford
    6.4
    Good
    ayub from United Kingdom
    Couple
    DOUBLE STANDARD - ENGLISH BREAKFAST
    Stayed 2 nights in February 2020

    Cheap and cheerful ”

    Quite and peaceful especially the new side of the building!!

    Reviewed August 13, 2021

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    Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    5.6
    anthony from United Kingdom
    Family with young children
    Triple
    Stayed 2 nights in March 2020

    The room was spacious but very basic ”

    The deposit is a joke I still.habe not hand the funds cleared 3 days later and been told can take up to 10 days nothing in the room is worth 50 pounds so not sure why they take a deposit il never stay there again

    Reviewed March 18, 2020

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    Dear guest, Thank you for taking the time to share your feedback. It is unfortunate that there has been an issue with the pre-authorisation and this is the matter that affected your stay. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a £50 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world. We would like the opportunity to host you again in the future. Best Wishes, Manager / Park Hotel Ilford

    Responded November 03, 2021
    Park Hotel Ilford
    5.2
    Evelyn
    Business traveler
    DOUBLE STANDARD - ENGLISH BREAKFAST
    Stayed 1 night in October 2019

    Very poor customer service”

    The service at the reception is generally poor. They treat customers like they are doing them a favour. There is one particularly awful manager there who seems to be really sad and should not be at the front of this or any hotel who cares about their business. Most of their rooms are descent and there is sufficient parking.

    Reviewed October 12, 2019

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    Dear guest, Thank you for taking the time to share your opinion of your experience with us. We regret to read that you had a disappointing stay. We treat our guests with the utmost respect and strive to provide each with an excellent standard. We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback. We hope that we have the opportunity to welcome you again. Best wishes, Manager / Park Hotel Ilford.

    Responded November 03, 2021
    Park Hotel Ilford
    4.8
    Suhail from United Kingdom
    Solo traveler
    Single
    Stayed 1 night in August 2019

    Poor customer service by hotel management”

    Booked 2 nights, single for the first night then double for second. Management insisted I check out after the first morning, leave my luggage in reception all day until I returned then check back in. Had a lot of luggage so had to insist on my bags being moved for me whilst I was away. My room smelt damp, and the shower was not functioning. Would only give extremely scalding hot water (above 60 degrees Celsius) or very cold (below 10 degrees). No option for anything in between. So had to have a cold shower as the hot water was unbearable. Raised this with hotel reception but doubt they will do anything

    Reviewed September 01, 2019

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    Dear Guest Thank you very much for your feedback. It is sad to read that you did not enjoy your stay with us on this occasion. Let us reassure you that all feedbacks are taken very seriously and we strive to improve. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one. Best Regards, Manager / Park Hotel Ilford.

    Responded November 03, 2021
    Park Hotel Ilford
    5.2
    Carmany from United Kingdom
    Couple
    Double
    Stayed 1 night in January 2020

    Dissatisfied ”

    During my 2 nights stayed at the hotel the WiFi was constantly on and off and the housekeeping with big attitude was quite rude !

    Reviewed February 02, 2020

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    Dear guest, Thank you for taking the time to share your opinion of your experience with us. We regret to read that you had a disappointing stay. We treat our guests with the utmost respect and strive to provide each with an excellent standard. We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback. We hope that we have the opportunity to welcome you again. Best wishes, Manager / Park Hotel Ilford.

    Responded November 03, 2021
    Park Hotel Ilford
    4.8
    JEFFREY from United Kingdom
    Business traveler
    Single
    Stayed 1 night in March 2020

    Acceptable”

    I have stay several times before but this time was very disappointing. Curtains to thin and did not darken the room. T.V was intermittent and breakfast was cold.

    Reviewed March 20, 2020

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    Dear Guest Thank you for our feedback. We are sorry to read that you did not enjoy your stay in full. We strive to improve and we hope you will give us another chance to serve you. Best Regards, Manager / Park Hotel Ilford.

    Responded November 03, 2021
    Park Hotel Ilford
    4.4
    Salima from United Kingdom
    Family with teens
    Triple
    Stayed 1 night in October 2021

    Acceptable”

    Carpet was very dirty and sticky. Bathroom wasn’t very nice. Hotel was very noisy. Fire panel was making noises as it was out of battery and doors need oiling. Overall it wasn’t a very nice experience.

    Reviewed October 11, 2021

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    Dear Guest Thank you for our feedback. We are sorry to read that you did not enjoy your stay in full. We strive to improve and we hope you will give us another chance to serve you. Best Regards, Manager / Park Hotel Ilford.

    Responded November 03, 2021
    Park Hotel Ilford
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