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Park Plaza County Hall Hotel
Park Plaza County Hall Hotel
Park Plaza County Hall Hotel
Park Plaza County Hall Hotel
Park Plaza County Hall Hotel
Park Plaza County Hall Hotel
Park Plaza County Hall Hotel

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8.7

Excellent

11,397 reviews

11,397 reviews

View13
Housekeeping11
Breakfast7
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Walkable places
Leake Street Tunnel

60 m

Mary Seacole Statue

130 m

The Vaults

170 m

Florence Nightingale Museum

170 m

Scooterworks

200 m

Popular landmarks
London Eye

320 m

Big Ben

600 m

National Gallery

1.2 km

Buckingham Palace

1.8 km

The British Museum

2.1 km

Closest landmarks
London Duck Tours

240 m

Lower Marsh South Bank Market

240 m

Shrek's Adventure

250 m

Waterloo Upper Marsh

250 m

Gramex Classical and Jazz

260 m

Park Plaza County Hall Hotel

1 Addington Street, Waterloo and Southwark, London, United Kingdom, SE1 7RY - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Waterloo and Southwark, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

330 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Excellent view

Inside city center

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Important announcement -- "In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas."
Announcements by hotel (2)
In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Fitness center

Sauna

Luggage storage

Spa

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money7.7
Location rating8.9
Nearest airportLondon City Airport (LCY)
Distance to airport11.5 km

Rooms available at Park Plaza County Hall Hotel

Excellent
Room comfort & quality

8.3

Penthouse Suite
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 double bed & 1 sofa bed
Enter dates to see prices
Executive Studio
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Junior Suite
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 double bed & 1 sofa bed a...
Enter dates to see prices
Studio
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 sofa bed and 1 queen bed
Enter dates to see prices
Superior Double
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Superior Twin
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Superior Room with London Eye View
...
  • Room size: 20 m²/215 ft²
  • Shower
Enter dates to see prices
Junior Suite with London Eye View
...
  • Room size: 36 m²/388 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Other
...
  • Room size: 46 m²/495 ft²
Enter dates to see prices
Accessible 2 Queen Bed Room
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Park Plaza County Hall Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Park Plaza County Hall Hotel?

For those who wish to drive their own cars, Park Plaza County Hall Hotel has a car park that's close to the hotel. Parking is available for an additional charge. If you're looking for an easy way to get around London with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Park Plaza County Hall Hotel?

Wake up to a great buffet breakfast at Park Plaza County Hall Hotel. Adults can enjoy breakfast offered with an additional charge of 15 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Park Plaza County Hall Hotel?

Park Plaza County Hall Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Park Plaza County Hall Hotel?

Park Plaza County Hall Hotel does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Park Plaza County Hall Hotel?

The closest train, metro, or bus station is London Waterloo Train Station, 320 m away from Park Plaza County Hall Hotel.

What restaurants are nearby Park Plaza County Hall Hotel?

Park Plaza County Hall Hotel’s neighborhood is Waterloo and Southwark which includes popular restaurants such as Spectrum Bar and Cafe, L'Italiano and Banh Bao Brothers.

What popular shopping places are close to Park Plaza County Hall Hotel?

Park Plaza County Hall Hotel is located in Waterloo and Southwark area which features shopping places such as Orso Major Gallery, Old Vic Tunnels and Lower Marsh South Bank Market.

What are popular attractions near Park Plaza County Hall Hotel?

Park Plaza County Hall Hotel is located in Waterloo and Southwark area, which is famous for attractions such as London Eye, The View from The Shard and Tate Modern.

What popular natural sightseeing spots are close to Park Plaza County Hall Hotel?

Park Plaza County Hall Hotel is located within Waterloo and Southwark, which makes it conveniently close to natural sights including Jubilee Gardens, Wildflowers and Cobourg Road Nature Reserve.

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See map

Explore the neighborhood

What people love about Park Plaza County Hall Hotel

  • 10

    Exceptional
    Staff 

    "Staff super helpful and friendly and room was very clean."

    Ian

    |

    June 19, 2022

  • 10

    Exceptional
    Location

    "Great location London dungeon shrek worl Sea life centre and London Eye within minutes have a great time x"

    Paris

    |

    February 18, 2022

  • 9.2

    Exceptional
    Cleanliness

    "The room was compact but clean."

    Gail

    |

    October 29, 2021

Property ranking|Compared to 6,422 London properties
See all rankings
Room comfort score
8.3/10
Location score
8.9/10
Cleanliness score
8.7/10
Cheapest price score
Better than
99
%
of London properties
Better than
97
%
of London properties
Better than
97
%
of London properties
Better than
97
%
of London properties
Overall rating:

8.7

Excellent
11,397 reviews
Cleanliness
8.7
Facilities
7.8
Location
8.9
Read all reviews >
What travelers say they love:
This is a nice hotel let down by a couple of things.
Scott from United Kingdom
Solo traveler
More about Park Plaza County Hall Hotel

More about Park Plaza County Hall Hotel

Park Plaza County Hall Hotel

Get the most out of your trip in London when you stay at Park Plaza County Hall Hotel. This hotel is located right in the city center, in close proximity to all the famous sites. Explore the genuine London that most travelers never see, with a stay at Park Plaza County Hall Hotel -- located only 320 m from London Eye.
Have a hassle-free trip while enjoying the services and amenities offered by Park Plaza County Hall Hotel. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi and car hire services provided by the hotel make exploring London even more convenient. Guests can enjoy convenient available parking right at the hotel.
Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Park Plaza County Hall Hotel thanks to the hotel's dry cleaning service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service and room service let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
Enjoy the services offered at Park Plaza County Hall Hotel from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. In-room entertainment amenities are available in some rooms and include television, in-room video streaming and cable TV. In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Park Plaza County Hall Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Park Plaza County Hall Hotel offers unique recreational opportunities for all guests. End your days in total relaxation with a visit to the massage, steam room, spa and sauna. Check out the hotel's fitness facility to stay fit and firm on vacation.


Around the property

Park Plaza County Hall Hotel is the perfect spot to explore London's fascinating cultural sights and attractions. An afternoon of browsing the works at The British Museum located 2.1 km away can familiarize you with the local art scene. Don't forget to stop by Tower of London located 2.8 km away, where everyone who visits London wants to have their photo taken.


Reasons to stay here

Find some of the city's best deals here with rooms 96% cheaper than other options.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 98% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Housekeeping

12 mentions

Breakfast

11 mentions

View

5 mentions

Food & Dining

3 mentions

Languages spoken

  • English
  • Bulgarian
  • Danish
  • Dutch
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Ironing service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Rental car
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Accessible vanities
  • Adapter
  • Air conditioning
  • Alarm clock
  • Bathtub
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Heating
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Microwave
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Radio
  • Roll-in shower
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Shower chair
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Window
Food and dining
Breakfast options
  • Full English/Irish
Restaurants on site

LItaliano

  • Cuisine: Italian
  • Menu: Buffet
Location
1 Addington Street, Waterloo and Southwark, London, United Kingdom, SE1 7RY
Excellent
Location

8.9

Airports

  • London City Airport (LCY)
    11.5 km 35 min drive
  • Heathrow Airport (LHR)
    23.7 km 53 min drive

Public transportation

  • London Waterloo Train Station
    330 m 7 min walk
  • Lambeth North Tube Station
    390 m 5 min walk

Hospital or clinic

  • Cam Pharmacy
    550 m

Shopping

  • Camden Market
    4.9 km

Convenience store

  • WHSmith
    310 m 4 min drive

Cash withdrawal

  • ATM
    130 m 2 min walk
What's nearby

Popular landmarks

  • London Eye
    320 m
  • Big Ben
    600 m
  • National Gallery
    1.2 km
  • Buckingham Palace
    1.8 km
  • The British Museum
    2.1 km
  • Tower Bridge
    2.9 km
  • Tower of London
    2.9 km
  • Madame Tussauds London
    3.6 km
  • V&A - Victoria and Albert Museum
    3.9 km
  • Natural History Museum
    4.2 km

Nearby landmarks

  • Leake Street Tunnel
    60 m
  • Mary Seacole Statue
    130 m
  • The Vaults
    170 m
  • Florence Nightingale Museum
    170 m
  • Scooterworks
    200 m
  • Orso Major Gallery
    220 m
  • County Hall
    220 m
  • London Aquarium
    220 m
  • SEA LIFE London Aquarium
    230 m
  • Old Vic Tunnels
    240 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking for 9 or more rooms, different policies and additional supplements may apply.
  • In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)15 GBP

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants1
  • Number of rooms 399
  • Room voltage240
  • Most recent renovation2008
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of Park Plaza County Hall Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.7
Facilities7.8
Location8.9
Room comfort and quality8.3
Service8.2
Value for money7.7
High score for London
Rating
9+ Exceptional (82)
8-9 Excellent (55)
7-8 Very Good (46)
6-7 Good (24)
<6 Below Expectation (21)
Time of the year
Mar - May (58)
Jun - Aug (45)
Sep - Nov (60)
Dec - Feb (65)
All guests (405)
All room types
All languages

Show reviews that mention 

Showing 228 verified guest comments
12345
10.0
Exceptional
Junior from United States
Couple
Twin Superior
Stayed 3 nights in May 2019

Exceptional ”

Great hotel, location, breakfast and stuff. My wife called them and ask if they can do a little arrangement for my birthday, for our surprise and mine they gave us an upgrade for the room. They had balloons, chocolate a birthday note and water. It was a really nice surprise specially for the room upgrade. Thanks a lot. Great experience.

Reviewed June 02, 2019

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Dear Junior, Thank you for staying with us and for your fantastic feedback. We are glad to read that you have enjoyed your stay at our hotel and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

Responded June 08, 2019
Park Plaza County Hall Hotel
10.0
Exceptional
Ferhat from United Kingdom
Couple
Penthouse Suite
Stayed 2 nights in August 2020

Penthouse with amazing views over London.”

My 2 night's stay in the penthouse was wonderful for our anniversary. We were lucky enough to get the penthouse with London eye view and a large terrace breakfast in the morning on the terrace was amazing. Thank you so much Park Plaza for making our stay memorable !!!

Reviewed August 20, 2020

See room deals

9.6
Exceptional
Khang from Australia
Family with young children
Studio
Stayed 6 nights in September 2019

Exceptional”

Stayed here for a week in the studio room with my family (2 adults, 4yo & 2yo). Plenty of space with the sofa bed. Staff were helpful with all our needs and is a great place to stay. Location is perfect as it is close to Waterloo station, london eye, hop on-hop off bus stop and shops/restaurants. Would stay here again if I visit London again.

Reviewed September 09, 2019

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Dear Khang, Thank you for your complimentary review. We are delighted to read that you and your family have enjoyed your stay and look forward to welcome you back upon your next trip to London. Kind regards, Getter Leemet Asst. Front Of House Manager

Responded September 26, 2019
Park Plaza County Hall Hotel
9.6
Exceptional
ALDRI from Indonesia
Family with teens
Junior Suite
Stayed 2 nights in January 2019

Hotel with perfect location and view”

We loved this hotel, we can see London Eye from out room. Professional staff, fast check-in process, clean room, nearby with cafe, supermarket, restaurant. Just 2 minutes walking to Waterloo train/tube station. Will stay again for next holiday.

Reviewed January 06, 2019

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Good afternoon, Thank you for taking time and shearing your experience with us. We are glad to see that your experience has met with your expectations. We look forward to welcome you back! Kind regards, Park Plaza County Hall hotel

Responded January 13, 2019
Park Plaza County Hall Hotel
9.6
Exceptional
David from United Kingdom
Family with young children
Superior Double
Stayed 1 night in January 2019

One night, with a 3month old”

Only stayed one night but very pleasant (albeit the room was a touch cool) and excellent breakfast. We had our 3 month old with us and a travel cot was provided (we requested one in advance), though with only a large towel by way of padding for the rather hard base.

Reviewed January 17, 2019

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Good evening, Thank you for taking time and write us a review. We are glad to learn that your experience has met with your expectations. Looking forward to welcome you back soon. Kind regards, Alexandra Kallai Guest Relations Manager

Responded January 19, 2019
Park Plaza County Hall Hotel
10.0
Exceptional
Paris from United Kingdom
Family with young children
Executive Studio
Stayed 1 night in February 2022

Great location”

Great location London dungeon shrek worl Sea life centre and London Eye within minutes have a great time x

Reviewed February 19, 2022

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Dear Paris, thank you for taking the time to review us. We are delighted to learn that you enjoyed your stay with us, and glad to see that you enjoyed our London attractions. We look forward to your next stay. Kind Regards, Irene

Responded February 22, 2022
Park Plaza County Hall Hotel
10.0
Exceptional
Ian from Australia
Solo traveler
Superior Double
Stayed 1 night in June 2022

Nice”

Staff super helpful and friendly and room was very clean.

Reviewed June 20, 2022

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Thank you for your feedback, Ian. I am thrilled to read about the service provided by our hospitable team and the positive comment about the cleanliness of our hotel. Your feedback is highly appreciated and will be shared with our team who strives every day to keep the high standard of our hotel. We look forward to your next visit. Kind regards, Jeffrey

Responded June 21, 2022
Park Plaza County Hall Hotel
9.6
Exceptional
Nirit
Couple
Superior Twin
Stayed 8 nights in June 2019

Great hotel ”

The hotel staff were kind and helpful. The room was big and clean. Fully equipped room. We will come back again for sure!!

Reviewed June 28, 2019

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Dear Nirit, Thank you for your review. We are glad to read that you have enjoyed your stay and look forward to welcome you back I the near future. Kind regards, Getter Leemet Asst. Front Of House Manager

Responded July 12, 2019
Park Plaza County Hall Hotel
10.0
Exceptional
Maritess from Philippines
Family with young children
Executive Studio
Stayed 2 nights in June 2019

Exceptional”

Shoutout to daniel and the concierge team who goes out of their way to assist guests.

Reviewed June 08, 2019

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Dear Maritess, Thank you for your review. We are glad to read that you have enjoyed your stay and hope to welcome you back in the near future. Kind regards, Getter Leemet Asst. Front Of House Manager

Responded June 09, 2019
Park Plaza County Hall Hotel
9.2
Exceptional
KATHLEEN
Family with young children
Junior Suite
Stayed 1 night in May 2019

the view was perfect”

we stayed at the junior suite and it was worth it. we woke up to a beautiful view of sunrise over the Shard and the Walkie Talking building...and we also had a view overlooking the waterloo train station which was perfect because our son is fascinated by trains. it was a great stay. the staff were kind.

Reviewed May 20, 2019

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Dear Kathleen, Thank you for your review. We are glad to read that you have enjoyed your stay and hope to welcome you back upon your next visit to London. Kind regards, Guest Relations Team

Responded May 29, 2019
Park Plaza County Hall Hotel
10.0
Exceptional
Brenda from Philippines
Family with young children
Studio
Stayed 1 night in November 2019

Exceptional”

God willing,it’s nice to be back in this hotel

Reviewed November 07, 2019

See room deals

9.2
Exceptional
Gail from United Kingdom
Family with young children
Superior Twin
Stayed 1 night in October 2021

Central location”

The location is central to the London Eye and only 20 minutes walk to Covent Garden along the river. The room was compact but clean. The wifi was strong enough to hold a one hour video conference call, which surprised me.

Reviewed October 29, 2021

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8.8
Excellent
ALAN from United Kingdom
Couple
Superior Twin
Stayed 1 night in May 2019

Perfect hotel to be in the city centre!”

I stayed here years ago, but for business, this time for pleasure. It was great to see the level of the facilities , staff and cleanliness had still been kept to a high standard. Its excellent if you want to be in the city centre with Waterloo station just around the corner also. So great if you need to connect to another part of the country also.

Reviewed June 28, 2019

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Dear Alan, Thank you for your review. We are glad to read that you have enjoyed your stay and hope to welcome you back in the near future. Kind regards, Getter Leemet Asst. Front Of House Manager

Responded July 12, 2019
Park Plaza County Hall Hotel
10.0
Exceptional
Brenda from Philippines
Family with teens
Studio
Stayed 1 night in October 2019

Exceptional”

I like this hotel.. Will come back

Reviewed November 03, 2019

See room deals

9.2
Exceptional
Thomas from Indonesia
Couple
Stayed 1 night in January 2019

Good location, very near to london eye”

location is very good, breakfast is ok but the resto is too small compare to guest that want to have breakfast and impact to queque line so long for enter resto to breakfast. take average 30 minutes every morning when we stay at this hotel.

Reviewed January 08, 2019

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Good afternoon, Thank you for taking time and shearing your experience with us. We are glad to see that your experience has met with your expectations. We look forward to welcome you back! Kind regards, Park Plaza County Hall hotel

Responded January 13, 2019
Park Plaza County Hall Hotel
9.6
Exceptional
Josephine from United Kingdom
Couple
Twin Superior
Stayed 2 nights in February 2019

Exceptional”

Good location, friendly staff, nice room, very satisfied with our stay.

Reviewed February 14, 2019

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Dear Josephine, Thank you for staying with us and reviewing us on Google. We are glad to read that you have enjoyed your stay very much and we look forward to welcome you back. Kind regards, Alexandra Kallai Guest Relations Manager

Responded February 16, 2019
Park Plaza County Hall Hotel
8.4
Excellent
K from Malaysia
Couple
Superior Twin
Stayed 3 nights in August 2019

Excellent”

The location is close to Waterloo Station, and there are eateries around the area. The room is clean, but guests must be careful to draw the curtains if the window faces the air well because the inside of a lighted room is visible to passers-by, even with the translucent curtains drawn. There is a variation in the service by staff. Some are warm, friendly and knowledgeable, while others are stern, business-like, inexperienced and provide inaccurate/misleading information regarding matters like a) what time the breakfast ends on a weekday as compared to weekends b) the availability of a takeaway breakfast for guests who have to check out before 5 a.m. It would be a good idea for all staff to be well-informed regarding hotel matters and policies so that any staff (new or otherwiise) would be able to answer a guest's enquiry quickly, accurately and directly, and not have to refer to more than one staff to obtain basic info such as these. Service with a smile makes such a difference !

Reviewed August 19, 2019

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Dear K, Thank you for your feedback. Please be assured that you comments regarding the attitude and knowledge of our team, has been shared and we are working diligently to ensure that similar situations do not occur again in the future. We hope to have a chance to welcome you back for a return stay that I am sure will be much more indicative of our usual high standards. Kind regards, Getter Leemet Asst. Front Of House Manager

Responded August 23, 2019
Park Plaza County Hall Hotel
9.2
Exceptional
KATHLEEN
Family with young children
Junior Suite
Stayed 1 night in May 2019

perfect view perfect location”

the view was perfect and so was the location. it was still a good walking distance even to buckingham palace :)

Reviewed May 20, 2019

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Dear Kathleen, Thank you for your review. We hope to welcome you back in the near future. Kind regards, Guest Relations Team

Responded May 29, 2019
Park Plaza County Hall Hotel
10.0
Exceptional
David from United Kingdom
Solo traveler
Double Room Superior
Stayed 1 night in January 2019

Excellent ”

Excellent/cleanliness

Reviewed January 28, 2019

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Dear David, Thank you for taking time and rated us. We are glad to see that you have enjoyed your stay with us. Looking forward to welcome you back. Kind regards, Alexandra Kallai, Guest Relations Manager

Responded January 29, 2019
Park Plaza County Hall Hotel
9.2
Exceptional
Thomas from Indonesia
Couple
Stayed 1 night in January 2019

Good location and near to city center”

very nice view from our room and just walking a minutes, we can found a weminster abbey with the big ben

Reviewed January 08, 2019

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Good afternoon, Thank you for taking time and shearing your experience with us. We are glad to see that your experience has met with your expectations. We look forward to welcome you back! Kind regards, Park Plaza County Hall hotel

Responded January 13, 2019
Park Plaza County Hall Hotel
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