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Park Plaza London Park Royal
Park Plaza London Park Royal
Park Plaza London Park Royal
Park Plaza London Park Royal
Park Plaza London Park Royal
Park Plaza London Park Royal
Park Plaza London Park Royal

Removed from saved list

8.4

Excellent

13,852 reviews

13,852 reviews

See map

7.7

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Natural History Museum 8.1 km
V&A - Victoria and Albert Museum 8.4 km
Madame Tussauds London 8.8 km
Buckingham Palace 10.2 km
The British Museum 10.8 km
National Gallery 10.9 km
Big Ben 11.3 km
London Eye 11.6 km
Tower of London 14.5 km
Tower Bridge 14.6 km
Nearby landmarks
Park Royal Tube Station 110 m
Hanger Lane Tube Station 790 m
Mymedyk Dental And Medical Centre 810 m
Boileau Road Surgery 830 m
Hanger Hill Park Pitch & Putt 910 m
Hanger Hill Park 940 m
Central Middlesex Hospital 1.0 km
West Acton Tube Station 1.1 km
Former Barclay's Sports Ground 1.1 km
Fox Wood 1.1 km

Park Plaza London Park Royal

628 Western Avenue, Ealing, London, United Kingdom, W3 0TA - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Ealing part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

110 meters to public transportation

Check-in [24-hour]

Free Wi-Fi in all rooms!

Currency exchange

Air conditioning

Announcements by hotel (2)
In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Fitness center

Bar

Restaurants

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money8.2
Location rating7.7
Nearest airportHeathrow Airport (LHR)
Distance to airport13.5 km

Rooms available at Park Plaza London Park Royal

Studio King
...
  • Room size: 24 m²/258 ft²
  • Street view
  • 1 double bed
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Studio Twin Room
...
  • Room size: 24 m²/258 ft²
  • Street view
  • 2 single beds
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Superior King Room
...
  • Room size: 21 m²/226 ft²
  • Street view
  • 1 double bed
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King Studio (3 Adults)
...
  • Room size: 24 m²/258 ft²
  • Shower
  • 1 king bed and 1 sofa bed
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Superior Twin Room
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 2 single beds
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Studio Twin (3 Adults)
...
  • Room size: 24 m²/258 ft²
  • Shower
  • 2 single beds and 1 sofa be...
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一室房
...
  • Shower
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Studio, 2 Single Beds
...
  • Shower
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高级房
...
  • Shower
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其他房型
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at Park Plaza London Park Royal?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Park Plaza London Park Royal?

For those who wish to drive their own cars, Park Plaza London Park Royal has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 15 GBP per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around London with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Park Plaza London Park Royal?

Wake up to a great buffet breakfast at Park Plaza London Park Royal. Adults can enjoy breakfast offered with an additional charge of 15 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Park Plaza London Park Royal?

Park Plaza London Park Royal does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Park Plaza London Park Royal?

Park Royal Tube Station is the closest train, metro, or bus station, about 100 m away from Park Plaza London Park Royal.

What restaurants are nearby Park Plaza London Park Royal?

Park Plaza London Park Royal is located in Ealing, famous for good restaurants such as Royal Nawaab, Turtle Bay and Westway Bar & Kitchen.

What popular shopping places are close to Park Plaza London Park Royal?

Located in the Ealing area, Park Plaza London Park Royal is close to great shopping choices like Ealing Broadway Shopping Centre, Wendell Park Market and Jam Candle Shop.

What are popular attractions near Park Plaza London Park Royal?

Guests at Park Plaza London Park Royal can easily visit Hanger Hill Park, Former Barclay's Sports Ground and Fox Wood located in the Ealing area.

What popular natural sightseeing spots are close to Park Plaza London Park Royal?

Park Plaza London Park Royal is located in the Ealing area, which is famous for natural sightseeing destinations such as WISE Project, M and Gunnersbury Triangle.

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Explore the neighborhood

What people love about Park Plaza London Park Royal

  • 10

    Exceptional

    "This place is worth it."

    McKayla

    |

    May 5, 2022

  • 9.2

    Exceptional

    "Excellent for overnight business stay"

    John

    |

    July 15, 2021

  • 10

    Exceptional
    Location

    "Room , staff, location , Breakfast , Near tube easy across the way ."

    Edward

    |

    October 31, 2019

Property ranking|Compared to 6,356 London properties
See all rankings
Cheapest price score
Value for money score
8.2/10
Cleanliness score
8.6/10
Service score
8.2/10
Better than
98
%
of London properties
Better than
97
%
of London properties
Better than
96
%
of London properties
Better than
95
%
of London properties
Overall rating:

8.4

Excellent
13,852 reviews
Cleanliness
8.6
Facilities
7.8
Location
7.7
Read all reviews >
What travelers say they love:
Clean and nice hotel Good breakfast Gentle staff
Mufid from Qatar
Couple
More about Park Plaza London Park Royal

More about Park Plaza London Park Royal

Park Plaza London Park Royal

Park Plaza London Park Royal is a distinct addition to London and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Park Plaza London Park Royal.
Park Plaza London Park Royal offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the hotel make exploring London even more convenient. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out and luggage storage for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service and room service let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Park Plaza London Park Royal is furnished and equipped with handy amenities. Some rooms at Park Plaza London Park Royal are equipped with air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer and toiletries in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Park Plaza London Park Royal. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Park Plaza London Park Royal offers an excellent variety of recreational facilities. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


Around the property

Take advantage of the opportunity to explore London while in the city. Engage in the city's best art at The British Museum located 10.8 km away, where you can learn about the local art scene and buy original works. Get a photograph of yourself in front of Tower of London located 14.5 km away, a must-see for anyone visiting London.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 96% of the city's accommodation.
This hotel beats 97% of accommodations in the city on value for money.
Guests who stayed here rated the facilities above 96% of other accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Housekeeping

10 mentions

Breakfast

5 mentions

Internet

2 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • Arabic
  • Dutch
  • French
  • German
  • Greek
  • Hindi
  • Hungarian
  • Italian
  • Polish
  • Romanian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Alcohol
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Fan
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Heating
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Radio
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sleep comfort items
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Trouser press
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Window
  • Wine glasses
Food and dining
Restaurants on site

Westway Bar & Kitchen

  • Cuisine: British
  • Menu: Buffet
Location
628 Western Avenue, Ealing, London, United Kingdom, W3 0TA
Very good
Location

7.7

Airports

  • Heathrow Airport (LHR)
    13.5 km 30 min drive
  • London City Airport (LCY)
    23.1 km 54 min drive

Public transportation

  • Park Royal Tube Station
    110 m 1 min walk
  • West Acton Tube Station
    1.1 km

Hospital or clinic

  • Mymedyk Dental And Medical Centre
    810 m 11 min walk

Shopping

  • Camden Market
    9.6 km 27 min drive

Cash withdrawal

  • ATM
    630 m 9 min walk
What's nearby

Popular landmarks

  • Natural History Museum
    8.1 km
  • V&A - Victoria and Albert Museum
    8.4 km
  • Madame Tussauds London
    8.8 km
  • Buckingham Palace
    10.2 km
  • The British Museum
    10.8 km
  • National Gallery
    10.9 km
  • Big Ben
    11.3 km
  • London Eye
    11.6 km
  • Tower of London
    14.5 km
  • Tower Bridge
    14.6 km

Nearby landmarks

  • Park Royal Tube Station
    110 m
  • Hanger Lane Tube Station
    790 m
  • Mymedyk Dental And Medical Centre
    810 m
  • Boileau Road Surgery
    830 m
  • Hanger Hill Park Pitch & Putt
    910 m
  • Hanger Hill Park
    940 m
  • Central Middlesex Hospital
    1.0 km
  • West Acton Tube Station
    1.1 km
  • Former Barclay's Sports Ground
    1.1 km
  • Fox Wood
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Parking is limited and is on a first come, first served basis. Offsite car park and street parking are available, additional charges may apply.
  • In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)15 GBP

The property

  • Number of rooms 212

Parking

  • Daily parking fee15 GBP
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of Park Plaza London Park Royal from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.6
Facilities7.8
Location7.7
Service8.2
Value for money8.2
High score for London
Rating
9+ Exceptional (20)
8-9 Excellent (9)
7-8 Very Good (10)
6-7 Good (7)
<6 Below Expectation (13)
Time of the year
Mar - May (18)
Jun - Aug (17)
Sep - Nov (11)
Dec - Feb (13)
All guests (161)
All room types
All languages

Show reviews that mention 

Showing 59 verified guest comments
123
10.0
Exceptional
McKayla from Germany
Family with teens
Studio Twin (3 Adults)
Stayed 6 nights in April 2022

Genuine Review”

This place is worth it. It was perfectly located by a train/bus station. Any question I had the staff was able to answer and they didn’t make me feel silly for not knowing. I genuinely loved the staff they made my stay even more enjoyable. The bed was comfortable and being able to change the temperature of the room while laying in bed was a game changer for me. I loved this hotel and I would recommend it to anyone and everyone. I will definitely come back to this hotel when I come and visit London again.

Reviewed May 05, 2022

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Dear McKayla, thank you for sharing your review. Thank you for your appreciation and compliments! We are delighted to learn that your stay has been so enjoyable. Our team works diligently to deliver excellent customer service, so we are happy that you were satisfied with the whole experience. We look forward to your next stay. Kind Regards, Irene

Responded May 06, 2022
Park Plaza London Park Royal
9.6
Exceptional
Pattani from Malaysia
Couple
Superior King Room
Stayed 5 nights in May 2019

One of the best value hotel in London in terms of location, Facility and friendly staff.”

First time stayed in this hotel. We chose this hotel for easy access to in and out of city and with a car park. The staff are very friendly and efficient. The room decide is modern, very clean and with very comfortable bed. The tube station is right in lifting of the hotel. The bonus was free charging point for my electric car. We highly recommend this hotel and we would stay here again on our next trip to London.

Reviewed May 15, 2019

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10.0
Exceptional
Emmanuel from United Kingdom
Couple
Superior King Room
Stayed 4 nights in August 2019

Amazing hotel, clean and very friendly staff”

Would recommend to anyone. Piccadilly line opposite the hotel so very easy to get into central London. Will stay again

Reviewed August 19, 2019

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Dear Emmanuel, Thank you for your amazing review. We are delighted that you have enjoyed your stay with us and we are looking forward to welcoming you back. Kind regards, Andreea Apostol Front Desk Supervisor

Responded September 04, 2019
Park Plaza London Park Royal
10.0
Exceptional
Edward from United Kingdom
Business traveler
Superior Twin Room
Stayed 1 night in October 2019

1 Night bus stay London ”

Excellent Hotel. Room , staff, location , Breakfast , Near tube easy across the way . 25 Mins to Glouc road station . Would stay here again anytime Im in area .

Reviewed October 31, 2019

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Hello Edward, Thanks for sharing your feedback with us. It is wonderful to hear that you had a pleasant stay and we were able to provide you with the excellent experience we strive to provide all our guests. See you soon! Fede

Responded November 04, 2019
Park Plaza London Park Royal
9.2
Exceptional
Morgan from United Kingdom
Couple
Superior King Room
Stayed 2 nights in August 2019

Great location convenient to London attractions ”

The hotel is in a great location, can get to all London attractions with ease, rooms were modern and clean. Only issue was trying to get hold of recenption seems like phones don’t get answered after 9am Called room service in the morning for breakfast and it didn’t arrive for another 1h and half so it’s just easier to wake up and go downstairs.

Reviewed August 26, 2019

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Dear Morgan, Thank you for taking the time to provide us feedback. We are happy to know that you enjoyed the hotel and its location and we are sorry for the trouble you had in reaching out to us. We will follow up with our reception and restaurant teams so that this will be improved for the future. We hope we will see you soon in our hotel. Kind regards, Andreea Apostol Front Desk Supervisor

Responded September 04, 2019
Park Plaza London Park Royal
9.2
Exceptional
Nageena from United Kingdom
Solo traveler
Superior King Room
Stayed 1 night in July 2019

A bit far from central ”

The hotel are beautiful and the bedroom so excellent, love the bathroom looks, and love the mood lights. The hotel is a bit far to the central and the subtitle tv in bedroom is not working but the channel is work. Bed is comfortable

Reviewed July 23, 2019

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9.2
Exceptional
Keith from United Kingdom
Solo traveler
Superior King Room
Stayed 1 night in August 2019

Staff very professional administratively with time to talk al”

Professionalism with time to talk on a one-to-one basis with guests about their guest’s incidental concerns and interests - “small talk” in a friendly manner did not seem too much trouble : I remember a waitress Manu (nickname) who seeing I was travelling alone/sitting alone when taking my evening order in the restaurant spent a little extra time with me and made a little bit more effort in engaging with me while my order was taken.

Reviewed September 04, 2019

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Dear Keith, Thank you for sharing with us your prior experience at our hotel. We are happy to hear that our staff members managed to make your stay more engaging and made you feel welcome! We hope to see you in our hotel in the near future. Kind regards, Andreea Apostol Front Desk Supervisor

Responded September 04, 2019
Park Plaza London Park Royal
10.0
Exceptional
Janice from Hong Kong SAR, China
Family with teens
Superior King Room
Stayed 2 nights in August 2019

Exceptional”

Great hotel!

Reviewed September 12, 2019

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9.2
Exceptional
John from United Kingdom
Solo traveler
Superior King Room
Stayed 1 night in July 2021

John ”

Excellent for overnight business stay

Reviewed July 15, 2021

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Thank you for your review, John. It is delightful to see you were satisfied with your stay with us. We hope to welcome you again the next time you are in the area. Kind regards, Elina

Responded July 16, 2021
Park Plaza London Park Royal
8.0
Excellent
Everon from India
Group
Superior King Room
Stayed 6 nights in July 2019

Very good”

Excellent hotel , great location with the Park Royal tube station across the road and pretty good breakfast options. The only unusual feature in this hotel is that, the shower and the toilet are adjacent individual spaces but share a single piece of sliding door( you can either shower or use the toilet). Lack of privacy was slightly uncomfortable.

Reviewed August 19, 2019

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Dear Everon, Thank you for taking the time to give us feedback regarding your previous stay. While we are sorry to hear that the design was a little uncomfortable, we are happy to hear that you enjoyed our hotel and its facilities and location. We hope to welcome you in our hotel soon. Kind regards, Andreea Apostol Front Desk Supervisor

Responded September 04, 2019
Park Plaza London Park Royal
8.4
Excellent
yasmina from United Kingdom
Solo traveler
Superior King Room
Stayed 2 nights in February 2019

Excellent”

Super big room and very comfy bed, extra quiet and all the facilities you need, loved my stay, and I will definitely go again whenever I get the chance!

Reviewed March 22, 2019

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8.8
Excellent
Jenna from United Kingdom
Couple
Superior King Room
Stayed 1 night in July 2020

Excellent”

Facilities were closed due to COVID-19

Reviewed July 21, 2020

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8.0
Excellent
Yasser from Egypt
Business traveler
Superior King Room
Stayed 5 nights in January 2019

Very nice hotel to stay ”

Helpful staff, clean and big rooms. Fast wifi and smart TV full of channels

Reviewed January 12, 2019

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7.6
Very good
Shirley from Singapore
Couple
Superior King Room
Stayed 2 nights in October 2019

Modern Hotel with Best Comfort”

It is a modern hotel design and everything looks new, the hotel rooms has digital control to all the different light setting and you could adjust at the comfort of the bed.

Reviewed October 08, 2019

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Thanks for the feedback, Shirley. We are glad to hear you liked the design of the hotel and our rooms too. However, we regret to see your stay with us did not exceed all your expectations. We hope to amaze you the next time you'll visit ut! Best Regards, Federica

Responded February 13, 2020
Park Plaza London Park Royal
7.6
Very good
Mufid from Qatar
Couple
Superior King Room
Stayed 5 nights in April 2019

Excellent ”

Clean and nice hotel Good breakfast Gentle staff

Reviewed April 18, 2019

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7.6
Very good
Muhammad
Couple
Superior King Room
Stayed 1 night in September 2019

Very good”

Nice for 1 night stay

Reviewed September 29, 2019

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6.8
Good
Safi from United Kingdom
Couple
Superior Twin Room
Stayed 1 night in January 2022

So cold the wholeNight shivering ”

There was a problem with the heating/AC the whole night we tried and tried to turn on the heating but did not work. Woke up to a pile of sweat as the blanket was so heavy it caused us to sweat but as soon as you take that off the cold rushes in like Antarctica waking you up to a stiff and sensitive body in the morning very unpleasant experience

Reviewed January 14, 2022

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Dear, Safi, thank you for taking the time to review your stay. I am sorry our AC system let us down on this occasion; I really wish we could have resolved this during your visit. I will ask our Facilities team to check this room as a priority. We hope we can welcome you back and pleasingly surprise you next time. Kind regards, Kristine

Responded January 14, 2022
Park Plaza London Park Royal
4.0
Tosh from United Kingdom
Solo traveler
Superior King Room
Stayed 1 night in June 2019

Do not stay here....”

Staff need customer service training.. venue looks tired, generally.a bug let down.. ! I'm yet to hear back from the front of house manager Mr Andre.. !!

Reviewed June 17, 2019

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2.0
ABBAS from United Kingdom
Business traveler
Superior King Room
Stayed 9 nights in January 2022

COMPLAINT”

Please I book in a hotel and they should clean the room every day; hotel staff said they will clean the every three days; please that's not hotel service. They can't use COVID 19 as excuses for bad service. I have requested for two time to change the towel, put the shower accessories of Shambo and show jel and put clean cup but response and very poor and rude attitude. Please I book through your esteemed firm and I would like to cancel my booking if they don't clean on daily base my room. Kindest regards Dr Abbas A Almajidi

Reviewed January 08, 2022

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3.2
Klodian from United Kingdom
Couple
Superior Twin Room
Stayed 1 night in February 2022

Acceptable”

Check in employee very rood

Reviewed February 20, 2022

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Dear Klodian, thank you for your feedback. We deeply apologise that you felt our staff came across impolite and did not deliver exceptional customer service to you during your check-in as this is a top priority to us. We will feed this comment back to our Reception manager to review and rest assured we are working hard to ensure our usual high service levels are consistently maintained moving forward. We hope to see you again. Kind regards, Mimi

Responded February 21, 2022
Park Plaza London Park Royal
123
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