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8.8
Excellent
517 reviews
517 reviews
"Very clean and spacious"
"Very clean great place"
"Good location close to Tay Ho lake area with malls and restaurants close by and airport only 20 minutes away."
"All staff is very friendly and helpful, a convenience store nearby, some restaurants, but you'd need a taxi to get out of the area."
"The studio is very big."
8.4
Excellent
Location rating score
PentStudio West Lake Hanoi
In addition to the standard of Ascott Cares, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Tay Ho District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.
Our Commitment to Wellness, Cleanliness and Sustainability
Airport transfer
Bicycle rental
Valet parking
Pets allowed
Shuttle service
3 travelers have booked today.
Value for money | 9.1 |
Distance to city center | 9 km |
Location rating | 8.4 |
Nearest airport | Noi Bai International Airport (HAN) |
Distance to airport | 15.3 km |
Does PentStudio West Lake Hanoi have bars on the premises?
Experience your vacation the finest way with a beverage in your hand at PentStudio West Lake Hanoi's bar available right in front of your doorstep for when you need a sip or two.
Does PentStudio West Lake Hanoi provide airport transfer?
PentStudio West Lake Hanoi offers airport transfer service upon request! Additional costs may apply. To request, check the box on the booking form just before the payment page.
Does PentStudio West Lake Hanoi offer dry cleaning services?
Yes! PentStudio West Lake Hanoi features dry cleaning service that is accessible all throughout your stay, making sure you're always looking your best in your favorite outfit. Please contact the property for more information.
Is car parking available at PentStudio West Lake Hanoi?
PentStudio West Lake Hanoi has car park onsite free of charge for guest visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
What attractions are close by PentStudio West Lake Hanoi that are in walking range?
While staying at PentStudio West Lake Hanoi, jump start your holiday by visiting the nearest destinations that are within close proximity to the property which include Mall, Work Room Four, and West Lake New Solar Amusement Park.
In which languages can PentStudio West Lake Hanoi's personnel communicate?
PentStudio West Lake Hanoi can converse in 7 languages and supports well-known languages such as English and Mandarin Chinese for guests traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
What payment cards are accepted at PentStudio West Lake Hanoi?
Enjoy the flexibility of easy payment at PentStudio West Lake Hanoi which supports up to 7, with payment card options consisting of Cash, UnionPay, Visa, American Express, and MasterCard.
What is the verified guest review consensus about PentStudio West Lake Hanoi's beds?
75.0% of our past guest reviews have given a positive review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for PentStudio West Lake Hanoi down in the review section.
What is the average rating that verified Couples' have given to PentStudio West Lake Hanoi?
Verified couple travelers that have stayed at this property have given PentStudio West Lake Hanoi an average rating of 8.9. You can look up on more descriptive customer critiques, and comments by filtering for a specific type of verified guest travelers down in the review section.
What is the typical rating that past Group travelers have given to PentStudio West Lake Hanoi?
Past group travelers that have stayed at this property have given PentStudio West Lake Hanoi an average rating of 8.4. You can check out more in depth customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What dining places are in close proximty of PentStudio West Lake Hanoi?
PentStudio West Lake Hanoi’s community is Tay Ho District which includes popular restaurants such as Gogi House, Anh Hoa restaurant, and Sen Tay Ho Restaurant.
What is the closest airport to PentStudio West Lake Hanoi?
The nearest airport to PentStudio West Lake Hanoi is Tho Xuan Airport, 137.0 km away.
8.8
"Very clean and spacious"
quy
|
March 10, 2023
10
"Very clean great place"
Nozomi
|
January 4, 2023
10
"Good location close to Tay Ho lake area with malls and restaurants close by and airport only 20 minutes away."
Samnang
|
May 2, 2023
PentStudio West Lake Hanoi
Take everything available in Hanoi with a comfort stay at PentStudio West Lake Hanoi.
PentStudio West Lake Hanoi offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Hanoi.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. Front desk services including luggage storage can assist with your needs. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at PentStudio West Lake Hanoi is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at PentStudio West Lake Hanoi include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.
Dining and things to do
Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at PentStudio West Lake Hanoi. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions. Guest can choose to have groceries delivered to their room at PentStudio West Lake Hanoi, for exceptional convenience and ease of dining.
PentStudio West Lake Hanoi offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the steam room and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have some easy fun without traveling far, while playing yoga room at PentStudio West Lake Hanoi. Pick up something memorable for yourself or those waiting for you back at home, at the shops.
Around the property
PentStudio West Lake Hanoi provides an excellent base for exploring the sights of Hanoi in-depth. An afternoon of browsing the works at Vietnam Museum of Ethnology located 4.8 km away can familiarize you with the local art scene.
8.8
8.4
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Clean, spacious !”
Clean, newly build condominiums, spacious, fresh, everything you'd need from a hotel room but a lot more space. All staff is very friendly and helpful, a convenience store nearby, some restaurants, but you'd need a taxi to get out of the area.
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Dear Michel, Thank you for sharing your current stay experience at PentStudio West Lake Hanoi with us. We are very glad to read your compliment of our serviced apartment. Your special mention of service from our associates "all staff is very friendly and helpful" encourage us to further improve our service delivery. Once again, thank you so much for staying with us. From all of us at PentStudio West Lake Hanoi, we look forward to welcoming you back in the near future. Kind regards, Ngo Le Dung Residence Manager
EXCELLENT! ”
We love the set ups of these apartments at PentHouse. We also enjoyed the quiet and beautiful spaces, considering that Hanoi an be quiet loud when you go out. The apartments are spotless and everything else in the hotel. The food downstairs is pretty good. There are coffee shops in the area. The gym is great as well. We loved it here! Thank you
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Dear Daniela, It is so wonderful to read your positive impressions of your recent stay at PentStudio West Lake Hanoi. Particularly, we are very thankful your compliments on our apartment, facilities and service. Once again, thank you so much for your support and look forward to welcoming you back in the near future. Warmest regards, Ngo Le Dung Residence Manager
Great place. Modern apartment studio”
The studio is very big. I love this penthouse. Would recommend anybody to stay here.
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Dear David, Thank you so much for sharing your current stay at PentStudio West Lake Hanoi. We very appreciate your recommendation our serviced apartment to other travellers. Once again, thank you for staying with us. From all of us at PentStudio West Lake Hanoi we look forward to welcoming you back in the near future. Kind regards, Ngo Le Dung Residence Manager
An Awesome place to stay”
This place is spectacular, a great comfy quiet place to stay away from the madness of Hanoi’s Old Quarter. The beds and rooms are very luxurious
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Dear Ken, Thank you so much for sharing your current stay at PentStudio West Lake Hanoi. It is indeed great to read your compliment of our serviced apartment. Your special mention of your location, furniture and apartment are huge encouragement to us. From all of us at PentStudio West Lake Hanoi we look forward to welcoming you back in the near future. Yours sincerely, Ngo Le Dung Residence Manager
Exceptional”
Very clean great place
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Dear Nozomi, Thank you for staying with us at PentStudio West Lake Hanoi. We are very happy to learn that you enjoyed your stay with us. Your compliment of our serviced apartment " very clean great place" is huge motivation to us. We do hope to welcome you back in the near future. Kind regards, Ngo Le Dung Residence Manager
Spacious penthouse like studios ”
Well designed and suitable for those who like a spacious room with all apartment like facilities. The location is a bit far from the CBD and other centers so only suitable for those who need do business nearby.
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Dear Chuong, Thank you so much for your recent stay at PentStudio West Lake Hanoi. I am very happy to read about your positive review on our apartment size & layout and facilities, .Your positive reviews is huge motivation for us. We truly appreciate your valued patronage. From all of us at PentStudio West Lake Hanoi, we look forward to welcoming you back in the near future. Warm regards, Ngô Lệ Dung Residence Manager
Nice apartment ”
Very nice apartment
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Dear Nguyen, Thank you so much for your positive review about your recent stay at PentStudio West Lake Hanoi. I am glad you had a pleasant stay with us. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery From all of us at PentStudio West Lake, we look forward to welcoming you back in the near future
Nice hotel”
I enjoyed my stay there. The only downfall is the pool, which is indoors and on a second floor. That type of hotel should have an outdoor infinity pool!
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Dear Alexandra, Thank you for choosing PentStudio West Lake Hanoi as your preferred accommodation in Hanoi. It is great to hear that you have enjoyed your stay with us. From all of us at PentStudio West Lake Hanoi, we look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager
Beautiful new place”
Very nice large and spacious room, very luxurious feeling. A bit outside the center, but a nice and quiet neighborhood to relax in. Would stay again. Also a fantastic place to book for a staycation in Hanoi just to get out of the hustle and bustle and spend a day relaxing and pampering yourself.
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Dear David, Thank you for sharing your overall positive impression about your recent stay with us at PentStudio West Lake Hanoi. I appreciate that you enjoyed the spaciousness of apartment and the environment surrounding. Your special mentioned of “very luxurious feeling” and a fantastic place to book” are most encouraging for us. It is always our aim to provide you and our valued guests the most pleasant experience. Please let us know if you plan to return! We look forward to welcoming you in the near future. Warmest regards,
Excellent”
2 bed room is just amazing spacious and luxurious.
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Dear Shahzad, Thank you so much for staying with us at PentStudio West Lake Hanoi. Your compliment of our serviced apartment "2 bedroom is just amazing spacious and luxurious"i s huge motivation to us. From all of us at PentStudio West Lake Hanoi, we look forward to welcoming you back in the near future. Kind regards, Ngo Le Dung Residence Manager
Very good”
Only improvement- Air conditioning not strong enough
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Dear Au, Thank you for sharing your current stay experience at PentStudio West Lake Hanoi with us. We are happy to have met your expectation in most aspect of your stay. At the same time, we have well noted your feedback for improvement for air- conditioning in the apartment, our team will look into it. Once again, thank you for staying with us and we look forward to welcoming you back in the near future. Warm regards, Ngo Le Dung Residence Manager
Disappointment”
Beware! The actual room set up and amenities are completely different from the photos uploaded here. When I got to the room, I was very disappointed. The room was poorly decorated. In total, it was not worth the money I spent.
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Dear TUNG, Thank you so much for your recent visit to PentStudio West Lake Hanoi. I am terribly sorry if we had failed to meet your expectations and the less than stellar experience. We take our guest's feedback very seriously and we will certainly look into your feedbacks for further improvements. Once again thank you for staying with us and we hope to have another opportunity to welcome you back in the future. Warmest regards, Ngô Lệ Dung Residence Manager
Super comfortable stay ”
I would highly recommend Pent studio WL for Family travel with kids, or any type of travelers. They offer everything we need to feel like home :)
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It’s an OK hotel”
You get what you paid for I guess? No doorman is there to take care of your heavy luggages most of the time. You have to carry your own bags up that narrow slope. Make sure when you use Grab, pinpoint the location instead of entering the address.
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Dear Pauline, Thank you so much for your recent visit to PentStudio West Lake Hanoi and. I am sorry if we had failed to meet your expectations in certainly aspect of your stay. We take our guest's feedback very seriously and we will certainly look into your feedbacks for further improvements. Once again, thank you for staying with us. We look forward to welcoming you back in the near future for a better stay experience. Kind regards, Ngo Le Dung Residence Manager
Beautiful apartment ”
Beautiful apartment with the equipment you would need in kitchen for cooking and has washing machine and the apartment is huge. Good location close to Tay Ho lake area with malls and restaurants close by and airport only 20 minutes away.
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Dear Samnang, It is so wonderful to read your positive impressions of your recent stay at PentStudio West Lake Hanoi. Particularly, we are very thankful your compliments on our apartment, location and equipment. Your compliments are most encouraging to us. Once again, we appreciate your support and look forward to welcoming you back soon for another memorable stay. Kind regards, Ngo Le Dung Residence Manager
Modern Pentstudio”
Room 808 was a calming environment, tranquil, with stylish, modern décor, large bathtub and and oversized bed.
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Dear Isabella, It is fabulous to read you had an enjoyable experience at PentStudio West Lake Hanoi! Thank you so much for your kind reviews on our apartment and facilities. Guest loyalty is key to us, and to know that we have done something right to meet your expectation means a great deal to us. We would await your return as there is nothing that would make us happier than to make you and our valued guests enjoy staying at PentStudio West Lake Hanoi. Once again, thank you so much for your support. Kind regard, Ngo Le Dung Residence Manager
Amazing experience !”
I've been to a lot of different hotels, resorts, and homestays across the country including Hanoi ( even much more pricey than here) but this place is by far one of the best, exceeding my expectation. Pro: - It gives you the privacy and independence of a home while having the services of a hotel. - Easy check-in, check out - The room where I stayed and every little thing inside of it ( especially the kitchenware ) are clean, new, and well-chosen. - Pretty quiet, I didn't hear anything from the room next door, but sometimes can still hear the sound of vehicles on the street, which is fine to me. - The mattress is soft and comfortable. Cons: - This place is quite far from local attractions, the nearest mart and pharmacy are 200m away, and not many restaurants around. - The TV doesn't have Netflix or chromecast, the remote is hard to use. - The glass door and the balcony is not very well cleaned. - If you cook, the smell will stay in your apartment, tried opening all the doors and turning on the extractor hood, didn't help much. - I personally wish the hotel would have some fragrance. => The place is perfect for a work trip, staycation, or a long stay. There's a dishwasher, a toaster, a dryer, and an oven in the apartment, just store up some food/ drinks/ingredients/meds and you would be fine. I don't recommend the place for short tourism trips.
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Dear Mai, It is fabulous to read that you had such an enjoyable experience at PentStudio West Lake Hanoi! Thank you so much for your excellent review and your compliments on the apartment, facilities and service. Among all, we are most delighted to hear about your personal recommendation to other travelers. Guest loyalty is key to us, and to know that we have done something right to exceed your expectation means a great deal to us. We would await your return as there is nothing that would make us happier than to make you and our valued guests feeling at home. KInd regards, Ngo Le Dung Residence Manager
Exceptional”
So good
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Dear SHAU, Thank you so much for sharing your current stay experience at PentStudio West Lake Hanoi. We are so happy to learn that you had a pleasant stay and our service and products met your expectation. From all of us at PentStudio West Lake Hanoi, we look forward to welcoming you back in the near future. Kind regards, Ngo Le Dung Residence Manager
good”
good
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Dear JUNGTAEK, Thank you so much for sharing your current stay experience at PentStudio West Lake Hanoi with us. It is indeed glad to learn that you had a wonderful stay and our service and products met your expectation. Once again thank you for staying with us. From all of us at PentStudio West Lake Hanoi, we look forward to welcoming you back in the near future. Kind regards, Ngo Le Dung Residence Manager
good”
super hotel
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Dear tawatchai, Thank you so much for your positive review about your recent stay at PentStudio West Lake Hanoi. I am glad that you had a pleasant stay with us and your compliment is huge motivation to us. Once again, thank you for staying with us. From all of us at PentStudio West Lake Hanoi, we look forward to welcoming you back in the near future. Kind regards, Ngo Le Dung Residence Manager