Lovely stay”

The room was lovely and was also very large, staff were friendly, service was good and also quick. Can be a bit tricky to find though if new to the area

good location, great staff”

perfect for walking to city centre of waterfront. staff are really friendly and polite

Night away”

Good location. Can walk to the central of Cardiff in 15 mins. The bar at the hotel was very relaxed and made better by happy hour. Hot busy at times but happy to wait. Only used the pool in the morning and couldn’t fault it. A good overnight stay

£180 for a night is not cheap”

Quite far away from the central station by walk.

Excellent ”

Only 1 lift and breakfast area needs to be looked at

Good hotel and spacious comfortable rooms. ”

Pleasant staff and amenities

No Hot Water”

The room was decent enough, but there was no hot water for a shower in the morning - and it wasn't just me, I heard the neighbouring guests complaining about the same thing. In a less pricey hotel, I might not have been so bothered, but at over £100 a night a hot shower is a basic minimum. And when I mentioned it to reception, they did thank me for letting them know, but they were more interested in interrogating me about how much I had for breakfast and whether they ought to charge me more for that. (For the record, I had a cooked breakfast plus a bit of toast, which for a tenner I'd say was about right, but I got the impression they wanted to charge me another tenner for the toast.)

Fantastic hotel ”

We had a lovely stay here, very close to the town center without being right in the middle of, clean, friendly staff and fab pool!

Excelente”

Lovely hotel. Only downside was how small the towels are!

Nice hotel”

Would definitely stay here again

Book the Restaurant if you want to eat”

Stayed 2 nights as a family of four with teenage boys. Facilities and staff generally good, although no table available in the restaurant on the first night, booked second time around, but had to wait an hour for food.

Comfortable room”

The room was very clean and comfortable with all the necessary facilities. Breakfast was very nice with a good selection of well cooked food and drink. We will certainly stay here again.

Not overly impressed.”

Initial impressions were great, the lobby is modern and funky and the staff have a friendly welcome. We'd booked an 'executive' room as a treat weekend away but the room was anything but luxurious. It was badly laid out,had a tiny bathroom and a strange 3-4 metre gap between the bed and TV and a tiny window with a view of the neighbouring block of flats. The room was soul-less and we felt very disappointed as we had stayed in far nicer rooms in other hotels. A statement on the room key said to contact staff if not completely satisfied, I decided this was one of those times. The member of staff couldn't have been more helpful, she collected us and took us to our new room within 5 minutes, we were given another executive room on the top floor, complete with balcony. Our new found joy turned slightly sour as we settled into the room though, the room appeared to have not had any maintenance for some time. There were chunks of plaster missing from wall corners, cracks and dirty marks on the walls and the overall impression of the room was not of a 4 star standard. There were positives- the bed and bedding were comfortable, the hotel pool/spa area was great and the staff were helpful and friendly whenever they are approached. We walked to Cardiff centre in the evening for food, it's not a route we'd feel very safe walking in the early hours but it only took 5 minutes.

how come no bottle water provided!? ”

Nice hotel”

Nice hotel, average location, great fitness centre”

This is a solid hotel without being inspiring. Feels a little generic, like a business hotel. The staff though were great, the fitness centre with a well equipped gym, pool, steam, sauna and spa is great and the breakfast and dinner were also very good.

Great location”

Very well run hotel. Centrally located so it is only a short walk to either Cardiff Bay or the city centre.

Awesome hotel. Modern design, big rooms!”

I have got nothing bad to say about my stay here. I only stayed overnight but it was a great experience. The second I got in the room I was immediately impressed! Nice modern design, huge comfortable bed, huge room, spacious toilet! Loved it! It is located just 10 mins walk to the city centre. Train station is just a few mins ride away via taxi. I think it costed me £5 each way. Easy. Overall well worth my money! Would definitely stay there again in the future!

Great!”

Great customer service at check in and right through my stay. Beds very comfortable, breakfast fantastic (good quality sausages!). Free internet pc's in lobby for 20 mins. Has a gym, pool and parking £8 per 24hrs.

What happened to the welcome of last year”

I was staying here to run the Cardiff half marathon and I would expect an early breakfast {who wants to run on a full stomache) and a later check out. Staff not helpful. Oddly these things were available last year in this same hotel-seems like they don't want runners any more.