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Pyramisa Cairo Suites & Casino Hotel
1 Bedroom Deluxe Suite, Pyramisa Cairo Suites & Casino Hotel in Giza
Lobby, Pyramisa Cairo Suites & Casino Hotel in Giza
Lobby, Pyramisa Cairo Suites & Casino Hotel in Giza
Swimming pool, Pyramisa Cairo Suites & Casino Hotel in Giza
Swimming pool, Pyramisa Cairo Suites & Casino Hotel in Giza
Balcony/terrace, Pyramisa Cairo Suites & Casino Hotel in Giza

Removed from saved list

7.0

Very good

2,961 reviews

2,961 reviews

Housekeeping6
Food & Dining2
Breakfast1
See map
See map

7.4

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Zamalek (Gezira Island)
1.1 km
Pharaonic Village
4.5 km
The Great Pyramid of Giza
10.4 km
Musee de la Barque Solaire
10.5 km
Gizeh Plateau
10.7 km
Closest landmarks
Cairo Sheraton Cinema
60 m
Mr & Mrs Mahmoud Khalil Museum
150 m
Casablanca
200 m
Seoudi Market
280 m
Instituto Cervantes
380 m

Pyramisa Cairo Suites & Casino Hotel

60 Giza St., Dokki, Dokki, Giza, Egypt, 12311 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Dokki part of Giza, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Great Pyramid of Giza. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

640 meters to public transportation

Check-in [24-hour]

Airport transfer

820 meters to Cairo Opera House

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Giza every 11 minutes on Agoda.com
Value for money6.4
Distance to city center0.5 km
Location rating7.4
Nearest airportCairo International Airport (CAI)
Distance to airport19.3 km

Rooms available at Pyramisa Cairo Suites & Casino Hotel

Two Bedroom Suite
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 1 double bed & 1 king bed
Enter dates to see prices
One Bedroom Suite
...
  • Room size: 70 m²/753 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Standard Double Room
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 double bed
Enter dates to see prices
Executive Suite - Access to Executive Lounge
...
  • Room size: 49 m²/527 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Standard Single Room
...
  • Room size: 22 m²/237 ft²
  • Pool view
  • 1 queen bed
Enter dates to see prices
Standard Three-Bedroom Suite
...
  • Room size: 77 m²/829 ft²
  • Shower
  • 2 single beds & 2 single be...
Enter dates to see prices
Premium Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room for 2 People
...
  • Room size: 24 m²/258 ft²
  • Outdoor view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Premium Two Bedroom Suite
...
  • Room size: 68 m²/732 ft²
  • Outdoor view
  • 2 single beds & 1 double be...
Enter dates to see prices
Economy Double or Twin Room
...
  • Room size: 22 m²/237 ft²
  • Outdoor view
  • 1 double bed or 2 single be...
Enter dates to see prices

Frequently asked questions

Does Pyramisa Cairo Suites & Casino Hotel have bars on the premises?

Indulge in your favorite refreshments at Pyramisa Cairo Suites & Casino Hotel with the property's accessible bar. Travelers can also take a nice relaxing drink at a poolside bar on hot sunny day, or switch it up and maximize your evening fun at nightclub.

What is the average travel time to the closest airport from Pyramisa Cairo Suites & Casino Hotel?

The average travel time to get from Pyramisa Cairo Suites & Casino Hotel to the airport is 30 minutes, but please take into account that the travel time may differ based on traffic, weather conditions, and time of day.

What public parks are nearby Pyramisa Cairo Suites & Casino Hotel?

While lodging at Pyramisa Cairo Suites & Casino Hotel, enjoy your early morning or evening stroll at nearby park which include Orman Botanical garden, Kasr Al-Ainy Greenery, and Gezira Club Childrens Playground.

What are the property's policies for children's bedding at Pyramisa Cairo Suites & Casino Hotel?

Pyramisa Cairo Suites & Casino Hotel's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many floors does Pyramisa Cairo Suites & Casino Hotel have?

Pyramisa Cairo Suites & Casino Hotel has a total of 11 floors.

How long do guests normally stay at Pyramisa Cairo Suites & Casino Hotel?

Verified past guests that have stayed at Pyramisa Cairo Suites & Casino Hotel had an average nightly stay of 3 nights at this property.

At what time of the year is Pyramisa Cairo Suites & Casino Hotel most popular?

Pyramisa Cairo Suites & Casino Hotel's most popular month where verified visitors have stayed the most is in May.

What is the average rating that verified Business travelers' have given to Pyramisa Cairo Suites & Casino Hotel?

Past business travelers that have stayed at this property have given Pyramisa Cairo Suites & Casino Hotel an average rating of 7.4. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about Pyramisa Cairo Suites & Casino Hotel?

Past local visitors that have stayed at this property have given Pyramisa Cairo Suites & Casino Hotel an average rating of 6.5. You can look up on more descriptive customer testimonials, and remarks for this property down in the review section.

What popular natural sightseeing spots are near Pyramisa Cairo Suites & Casino Hotel?

Pyramisa Cairo Suites & Casino Hotel is located within Dokki, which makes it effortlessly close to natural points of interest including Zamalek (Gezira Island) and Nilometer.

What people love about Pyramisa Cairo Suites & Casino Hotel

  • 7.6

    Very good
    Cleanliness

    "Nice clean rooms, good service and breakfast."

    Shah

    |

    September 7, 2022

  • 10

    Exceptional
    Cleanliness

    "Super clean and great customer service"

    Sam

    |

    February 11, 2021

  • 10

    Exceptional
    Location

    "Good location"

    Denys

    |

    April 25, 2023

Property ranking|Compared to 690 Giza properties
See all rankings
Room comfort score
7.4/10
Cheapest price score
Room size
48 sqm.
Location score
7.4/10
Better than
99
%
of Giza properties
Better than
97
%
of Giza properties
Bigger than
97
%
of Giza properties
Better than
95
%
of Giza properties
Overall rating:

7

Very good
2,961 reviews
Cleanliness
6.1
Facilities
6.1
Location
7.4
Read all reviews >
What travelers say they love:
Great hotel 🏨
JOANNE from United Kingdom
Business traveler
More about Pyramisa Cairo Suites & Casino Hotel

More about Pyramisa Cairo Suites & Casino Hotel

Experience Luxury and Convenience at Pyramisa Cairo Suites & Casino Hotel

Pyramisa Cairo Suites & Casino Hotel in Giza, Egypt offers a 5.0 star experience with a wide range of facilities to ensure a comfortable stay. Guests can enjoy 24-hour room service, a coffee shop, bar, nightclub, restaurant, safety deposit boxes, salon, tours, valet parking, concierge, air conditioning, bathrobes, daily newspaper, in-house movies, hair dryer, television, mini bar, balcony/terrace, satellite/cable TV, massage, indoor pool, hot tub, fitness center, sauna, steam room, spa, outdoor pool, poolside bar, Wi-Fi in public areas, car park, designated smoking area, refrigerator, shuttle service, Free Wi-Fi in all rooms, dry cleaning, express check-in/check-out, library, car hire, luggage storage, shared lounge/TV area, convenience store, daily housekeeping, fireplace, gift/souvenir shop, grocery deliveries, taxi service, ticket service, halal restaurant, and breakfast buffet. Guests can also enjoy a continental breakfast and onsite car parking, with free car park available and car park charges applied.

Room Types at Pyramisa Cairo Suites & Casino Hotel

Pyramisa Cairo Suites & Casino Hotel offers a variety of room types to suit every traveler's needs. From the cozy Standard Single Room with a queen bed to the spacious Two Bedroom Suite with a double and a king bed, there is something for everyone. Guests can choose from the Deluxe Twin Room for 2 People, the Executive Suite King, the One Bedroom Suite, the Premium Room, and the Standard Double Room, each with its own unique features and charm.

Exceptional Cleanliness, Great Customer Service, and Good Value for Money

Pyramisa Cairo Suites & Casino Hotel is an exceptional hotel that offers great customer service and excellent value for money. The hotel is perfect in terms of location, cleanliness, and the helpful and friendly staff. The rooms are nice and the breakfast is good. The staff were amazing and the manager was very friendly. The hotel is also very clean and the people are great. Although there were some issues with the room, the staff were helpful when we asked to change rooms because of the filth and smell. Overall, Pyramisa Cairo Suites & Casino Hotel is a great choice for anyone looking for a clean, friendly, and affordable hotel in Giza, Egypt.

Experience Unmatched Comfort and Location at Pyramisa Cairo Suites & Casino Hotel

Pyramisa Cairo Suites & Casino Hotel in Giza, Egypt is the perfect destination for travelers seeking comfort and convenience. With an overall rating of 6.5, guests rave about the hotel's prime location, which earned a rating of 7.4. The hotel's comfortable accommodations also received a high rating of 7.4, ensuring guests enjoy a restful stay. Visitors can indulge in the delicious food and dining options, which received a rating of 6.9, while the hotel's cleanliness and staff performance rated a respectable 6.1 and 6.6, respectively. Although the facilities earned a rating of 6.1, guests can still enjoy the hotel's amenities, including a casino. Despite a rating of 6.4 for value, guests agree that the hotel's exceptional location and comfort make it a worthwhile stay. Book your stay at Pyramisa Cairo Suites & Casino Hotel for an unforgettable experience.

Show less

Amenities and facilities

Good
Facilities

6.1

Most talked about facilities

Breakfast

5 mentions

Food & Dining

3 mentions

Housekeeping

2 mentions

Swimming Pool

1 mention

Languages spoken
  • English
  • Arabic
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Hammam
  • Hiking
  • Hot tub
  • Light therapy
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Sofa
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Restaurants on site
Le Chateau
  • Cuisine: International
  • Menu: A-la-carte
Free Mix
  • Cuisine: Indian, Italian, Middle Eastern
  • Menu: Buffet
The Garden
  • Cuisine: International

Location

60 Giza St., Dokki, Dokki, Giza, Egypt, 12311
Very good
Location

7.4

Airports
  • Cairo International Airport (CAI)
    19.3 km
  • Port Said Airport (PSD)
    169.5 km
Public transportation
  • Dokki
    640 m
  • Opera
    790 m
Hospital or clinic
  • 6 October Hospiatl
    400 m
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Zamalek (Gezira Island)
    1.1 km
  • Pharaonic Village
    4.5 km
  • The Great Pyramid of Giza
    10.4 km
  • Musee de la Barque Solaire
    10.5 km
  • Gizeh Plateau
    10.7 km
  • Khafre's Pyramid
    10.9 km
  • Menkaure Pyramid
    11.3 km
  • Saqqara (Sakkara) Pyramids
    11.9 km
  • Memphis and Sakkara
    18.8 km
  • Alabaster Sphinx
    21.2 km
Nearby landmarks
  • Cairo Sheraton Cinema
    60 m
  • Mr & Mrs Mahmoud Khalil Museum
    150 m
  • Casablanca
    200 m
  • Seoudi Market
    280 m
  • Instituto Cervantes
    380 m
  • Nagada
    390 m
  • Alpha Market
    400 m
  • 6 October Hospiatl
    400 m
  • Cinema Tahrir
    420 m
  • Golden Bird Bazaar
    420 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that all Arabic couples must present a marriage certificate upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee35 EGP
  • Distance from city center0.5 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)168 EGP
The property
  • Number of bars/lounges1
  • Number of floors11
  • Number of restaurants2
  • Number of rooms 380
  • Year property opened1995
  • Most recent renovation2007

Reviews of Pyramisa Cairo Suites & Casino Hotel from real guests

Provided by verified guests of Agoda
Cleanliness6.1
Facilities6.1
Location7.4
Room comfort and quality7.4
Service6.6
Value for money6.4
High score for Giza
Rating
9+ Exceptional (64)
8-9 Excellent (20)
7-8 Very Good (59)
6-7 Good (39)
<6 Below Expectation (156)
Time of the year
Mar - May (62)
Jun - Aug (96)
Sep - Nov (92)
Dec - Feb (88)

Show reviews that mention 

Showing 338 verified guest comments
12345
10.0
Exceptional
Karim from Egypt
Family with young children
Stayed 1 night in February 2021

Amazing Experience”

The hotel is perfect in terms of location,cleanness, value for money, and the helpful and friendly staff

Reviewed February 06, 2021

See room deals

Dear Mr. Karim, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Pyramisa Suites Hotel Cairo. Regards, Hotel Management

Responded February 11, 2021
Pyramisa Cairo Suites & Casino Hotel
10.0
Exceptional
Sam from Egypt
Family with young children
Economy Double or Twin Room
Stayed 1 night in February 2021

We had agrarian time there ”

Super clean and great customer service

Reviewed February 11, 2021

See room deals

Dear Valued Guest, We would like to pass you our utmost appreciation and thankfulness for taking the time to publish your fabulous review regarding your recent vacation at Pyramisa Suites Hotel Cairo. Our special thanks to you for your lovely, praising words. We are looking forward to welcoming you back in the near future for another unforgettable stay with us at Pyramisa Suites Hotel Cairo. Regards, Hotel Management

Responded February 11, 2021
Pyramisa Cairo Suites & Casino Hotel
10.0
Exceptional
Demarlin from South Africa
Solo traveler
Economy Double or Twin Room
Stayed 12 nights in December 2020

Exceptional”

Staff were amazing and the manager was very friendly.excellent value for money.the best 5 star!!!!!

Reviewed December 15, 2020

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Dear Valued Guest, We would like to thank you very much for having been our guest recently and for taking the time to share your valuable feedback about your vacation experience. It is more than pleasing for us, that you had the most amazing, fantastic holiday at our Hotel and you highlighted so positively our standard of service. We are looking forward to welcoming you back in the near future for another unforgettable stay with us. Regards, Hotel Management

Responded December 21, 2020
Pyramisa Cairo Suites & Casino Hotel
10.0
Exceptional
Sam from Egypt
Couple
Economy Double or Twin Room
Stayed 1 night in February 2021

Dr Sam ”

Very clean & Nice hotel Great ppl

Reviewed February 07, 2021

See room deals

Dear Dr. Sam, Thank you for such a wonderful review. I was so pleased to read so many different positive comments from you. The hotel team is all extremely passionate about delivering consistent high standards of guest service at all times. Meanwhile, I will be certain to pass your comments on to all the team, who will feel very proud to hear your compliments. Regards, Hotel Management

Responded February 11, 2021
Pyramisa Cairo Suites & Casino Hotel
10.0
Exceptional
Sam from Egypt
Couple
Single Classic
Stayed 1 night in February 2021

Best hotel”

Great and clean

Reviewed February 10, 2021

See room deals

Dear Valued Guest, We are delighted to know that you enjoyed your stay and that we achieved our standard of ensuring your holiday to be both relaxing and memorable. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Regards, Hotel Management

Responded February 11, 2021
Pyramisa Cairo Suites & Casino Hotel
10.0
Exceptional
Sam from Egypt
Couple
Economy Double or Twin Room
Stayed 1 night in February 2021

We love it ”

We had great time there

Reviewed February 13, 2021

See room deals

Dear Mr. Sam, Greetings from Pyramisa Suites Hotel Cairo! Thank you for your recent review. We are delighted with learning that you have enjoyed your stay at our hotel. We are looking forward to welcoming you back at Pyramisa Suites Hotel for another memorable stay. Regards, Hotel Management

Responded February 14, 2021
Pyramisa Cairo Suites & Casino Hotel
9.6
Exceptional
Samy from Palestinian Territory
Family with young children
Deluxe Twin Room for 2 People
Stayed 8 nights in June 2022

Great Hotel!”

Staff were friendly, very responsive and helpful.

Reviewed June 02, 2022

See room deals

Dear Mr. Samy, I am glad to read that your overall experience was pleasant and our service was impeccable, looking forward to welcoming you again soon. Best Regards, Hotel Management

Responded June 03, 2022
Pyramisa Cairo Suites & Casino Hotel
9.2
Exceptional
Mubarak from Saudi Arabia
Couple
Premium Two Bedroom Suite
Stayed 8 nights in May 2022

Cleaning in the staff ”

There is halema she is wonderful and great and know what she is doing I do recommend …

Reviewed May 11, 2022

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Dear Mr. Mubarak, Thank you very much for posting your excellent review and recommendations about your holiday at Pyramisa Hotels & Resorts, we greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards. Thank you also for the recognition of our standards and your kind words about the efficiency and friendliness of our staff, your compliments will definitely be shared with the team. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Best Regards, Hotel Management

Responded May 12, 2022
Pyramisa Cairo Suites & Casino Hotel
10.0
Exceptional
Ghukkaam from South Africa
Family with teens
Economy Double or Twin Room
Stayed 3 nights in December 2019

Cairo experience”

Just what the doctor ordered.. all smiles

Reviewed January 06, 2020

See room deals

Dear Valued Guest, Thank You for sharing your valuable feedback with us. we are glad that you enjoyed your stay with us and we all look forward to welcome you back again soon. Regards, Hotel Management

Responded January 06, 2020
Pyramisa Cairo Suites & Casino Hotel
8.0
Excellent
Othman from Saudi Arabia
Couple
Premium One Bedroom Suite
Stayed 1 night in September 2021

Best front desk ever”

I really enjoyed my short staying here And shaimaa she was really helpful and was very kind to us but the room curtains can’t be fully closed, again shaimaa is the best.

Reviewed September 10, 2021

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Dear Mr. Othman, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Hotel Management

Responded November 14, 2021
Pyramisa Cairo Suites & Casino Hotel
8.4
Excellent
Ahmed from Egypt
Family with teens
Standard Double Room
Stayed 1 night in June 2022

Excellent”

Clean rooms Poor bathrooms Good food

Reviewed June 20, 2022

See room deals

Dear Mr. Ahmed, Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences. We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided. Looking forward to welcoming you back again in the near future! Best Regards, Hotel Management

Responded June 21, 2022
Pyramisa Cairo Suites & Casino Hotel
7.6
Very good
Shah from Pakistan
Couple
Stayed 1 night in March 2022

Nice place”

Nice clean rooms, good service and breakfast.

Reviewed September 08, 2022

See room deals

Dear Valued Guest, I am glad to read that your overall experience was pleasant and our service was impeccable, looking forward to welcoming you again soon. Best Regards, Hotel Management

Responded September 08, 2022
Pyramisa Cairo Suites & Casino Hotel
6.4
Good
Mohammad from Egypt
Family with young children
Stayed 2 nights in February 2021

Good and bad hotel in the same time”

أقمت أنا و عائلتي في الفندق في الغرفه 331 لمده يومين.. الغرفه كانت غير مريحه إطلاقا.. بها رائحه غريبه جدا و الحمام كان غير نظيف و قومت بتنظيفه بنفسي.. المراتب و السراير غير مريحه اطلاقا و السرير يصدر أصوات عندنا تتحرك اثناء النوم. لم أستطع النوم بسبب الصوت المزعج للثلاجه و مكيف الهواء اصواتهم مرتفعه جدا و بها زنه مزعجه جدا.. غير إنك و إنت داخل الغرفه تسمع الضوضاء خارج الغرفه بالممر بوضوح شديد الافطار جيد جدا جدا و متنوع و الاطعمه طازجه و لذيذه و العاملين بالفندق محترمين جدا و يحاولون المساعده باستمرار و يقدمون الخدمه بشكل رائع ووجه بشوش موقع الفندق أكثر من رائع و استمتعت به كثيرا فهو قريب من أجمل مناطق القاهره و المزارات الهامه و قريب جدا من النيل يجب الاهتمام بالغرف لأنها بشعه و بسببها لم تكتمل راحتي خلال الاقامه أردت أن اطلب الانتقال من هذه الغرفه البشعه لكنني لم أرد إزعاج العاملين لأن أصدقائي تم نقلهم من غرفتهم مرتين بسبب عدم نظافتها و كنت محرجه إن اطلب نفس الطلب ولكني اكتشفت إني كنت مخطئه عندما ظننت انني أستطيع تحمل هذه الغرفه السيئه للغايه My family and I stayed in the hotel in room 331 for two days .. the room was not comfortable at all .. it had a very strange smell and the bathroom was dirty and I cleaned it myself .. The mattresses and beds are not comfortable at all, and the bed makes sounds while we have moving during sleep. I could not sleep because of the annoying sound of the refrigerator and the air conditioner. Their sounds are very loud .. However, while you are inside the room, you hear the noise outside the room in the corridor very clearly. The breakfast is very very good and varied, and the food is fresh and delicious, and the hotel workers are very respectful and try to help constantly and provide the service in a wonderful way and face cheerfulness. The location of the hotel is more than wonderful and I enjoyed it a lot as it is close to the most beautiful areas of Cairo and the important attractions and very close to the Nile The rooms must be taken care of because they are ugly and because of them, my comfort during the stay was not compl

Reviewed February 08, 2021

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Dear Mr. Mohammed, Thank you for taking the time to tell us about your experience at Pyramisa Suites Hotel Cairo. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pyramisa, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Hotel Management

Responded February 11, 2021
Pyramisa Cairo Suites & Casino Hotel
6.8
Good
Hasan from Jordan
Couple
Standard Double Room
Stayed 2 nights in May 2022

Decent hotel but staff not helpful”

The hotel is clean and decent, however the staff were not up to the expectations

Reviewed May 25, 2022

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Dear Mr. Hasan, Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience. Best Regards, Hotel Management

Responded May 25, 2022
Pyramisa Cairo Suites & Casino Hotel
7.2
Very good
Gokturk from Turkey
Solo traveler
Standard Single Room
Stayed 3 nights in February 2022

Very good”

There is a terrible loud music coming from the lobby starting at 10pm until morning.

Reviewed February 21, 2022

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Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pyramisa Hotels & Resorts. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pyramisa, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you soon. Best Regards, Hotel Management

Responded February 21, 2022
Pyramisa Cairo Suites & Casino Hotel
6.8
Good
TURKI from Saudi Arabia
Solo traveler
Deluxe Twin Room for 2 People
Stayed 2 nights in July 2022

Bathroo tub was a not working”

Bathroo tub was a not working The hot water pressure was low

Reviewed July 19, 2022

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Dear Mr. Turki, I would like to thank you for taking time to review our hotel. We are sorry to learn that your stay was not as you expected it to be. I would like to assure you that your comments and concerns are thoroughly investigated and I sincerely apologize for any inconveniences you have experienced while staying with us. We hope to welcome you again soon for more positive experiences. Best Regards, Hotel Management

Responded July 19, 2022
Pyramisa Cairo Suites & Casino Hotel
6.8
Good
Mohamed from Bahrain
Couple
Double or Twin Room
Stayed 3 nights in December 2022

Good”

Bed it was not comfortable at all

Reviewed December 23, 2022

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Dear Mr. Mohamed, Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience. Best Regards, Hotel Management

Responded December 25, 2022
Pyramisa Cairo Suites & Casino Hotel
5.2
SHAAISTA from South Africa
Group
Standard Double Room
Stayed 4 nights in December 2022

Good location - needs an upgrade”

I have been staying at Pyramisa for many years. On this last occasion the rooms were very stuffy and dirty. The beds were also very worn down. I requested another room which they refused to assist with. Eventually, 3 days later, I was assisted. The other room had slightly better beds but was still dirty. The staff have a very maxed approach and do not offer much support and assistance. The hotel's only saving grace is its location in Cairo.

Reviewed January 31, 2023

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Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pyramisa Hotels & Resorts. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pyramisa, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you soon. Best Regards, Hotel Management

Responded February 01, 2023
Pyramisa Cairo Suites & Casino Hotel
5.2
Manar from Egypt
Family with young children
Standard Triple Room
Stayed 2 nights in August 2021

Location is the only plus”

To avoid alot of hassle, you need to contact the hotel before you check in to make sure the booking exists. Need to call the house keeping to make sure they clean your room. Make sure to get a room in the new building. Also note that swimming pool is not heated, don't expect a great breakfast. Some staff are not helpful at all. If above is sorted then your stay should be OK.

Reviewed August 30, 2021

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Dear Ms. Manar, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best Regards, Hotel Management

Responded November 14, 2021
Pyramisa Cairo Suites & Casino Hotel
4.8
Aisling from Ireland
Couple
Standard Double Room
Stayed 3 nights in December 2022

Acceptable”

Paid a large amount of money for this hotel thinking it was a 5 star hotel. It was a 2 star in reality. The standard of cleanliness is very bad. The pictures must have been taken 30 years ago when it first opened. The hotel corridors and rooms need a serious revamp. Positives are the breakfast and the staff were really nice

Reviewed December 30, 2022

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Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pyramisa Hotels & Resorts. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pyramisa, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you soon. Best Regards, Hotel Management

Responded January 01, 2023
Pyramisa Cairo Suites & Casino Hotel
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