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Radisson Resort and Spa Lonavala
Deluxe Room - Bed, Radisson Resort and Spa Lonavala in Lonavala
a living room filled with lots of furniture, Radisson Resort and Spa Lonavala in Lonavala
a dining room with tables and chairs and a large window, Radisson Resort and Spa Lonavala in Lonavala
Interior view, Radisson Resort and Spa Lonavala in Lonavala
a patio area with chairs, tables and umbrellas, Radisson Resort and Spa Lonavala in Lonavala
a patio area with chairs, tables and umbrellas, Radisson Resort and Spa Lonavala in Lonavala

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8.4

Excellent

970 reviews

970 reviews

See map

8.3

Excellent

Location rating score

Excellent location - 340 meters from city center
Parking
FREE
Nearby landmarks
Gurukul School Car Park 1.3 km
Della Adventure 1.4 km
Diwali Baug 1.8 km
Narayani Dham Temple 1.9 km
Shrivardhan Fort 1.9 km
Organic farming with KaiserIrani.com 2.2 km
Shivaji Garden 2.5 km
Ryewood Park 2.6 km
Lodge Dawn of Peace 2.6 km
raywood garden 2.7 km
Newly built in 2021

Radisson Resort and Spa Lonavala

Plot Nos.19-21 & 27-29, Gold Valley, Lonavala, Lonavala, India, 410401 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Lonavala part of Lonavala, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Kinara Village Dhabha. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Newly built

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Balcony/terrace

Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Check-in/out [express]

Fitness center

Swimming pool [outdoor]

BBQ facilities

Luggage storage

Your dates are popular among travelersUsers are booking a place in Lonavala every 6 minutes on Agoda.com
Value for money8.1
Location rating8.3

Rooms available at Radisson Resort and Spa Lonavala

Presidential Suite
...
  • Room size: 93 m²/1001 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
One Bedroom Suite
...
  • Room size: 74 m²/797 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 1 queen bed or 2 single bed...
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Suite 1 bedroom - Single use
...
    Enter dates to see prices
    Single room - De Luxe
    ...
      Enter dates to see prices
      Room Assigned on Arrival
      ...
        Enter dates to see prices
        Single Room - Superior
        ...
          Enter dates to see prices
          Twin/Double Room
          ...
            Enter dates to see prices

            Frequently asked questions

            What time is check-in and check-out at Radisson Resort and Spa Lonavala?

            Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee.

            Is breakfast offered at Radisson Resort and Spa Lonavala?

            There's an additional charge of 1099 INR for adults and 550 INR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

            What are my dining options at Radisson Resort and Spa Lonavala?

            Radisson Resort and Spa Lonavala features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

            Can special events be hosted at Radisson Resort and Spa Lonavala?

            Large events and gatherings such as weddings, private events and engagements can be hosted at Radisson Resort and Spa Lonavala. Small or intimate events like birthday parties and entertainment events can also be accomodated. Wireless internet service is offered to help your event go smoothly.

            Can business events be hosted at Radisson Resort and Spa Lonavala?

            On-site venues and convenient event services make Radisson Resort and Spa Lonavala an ideal choice for hosting events such as seminars, conferences and meetings. An extensive range of facilities and services including free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

            What is the closest train, metro, or bus station to Radisson Resort and Spa Lonavala?

            The closest train, metro, or bus station is Lonavala Railway Station, 2.7 km away from Radisson Resort and Spa Lonavala.

            What restaurants are nearby Radisson Resort and Spa Lonavala?

            Radisson Resort and Spa Lonavala’s neighborhood is Lonavala which includes popular restaurants such as The Kinara Village Dhabha, Rama Krishna and Toni Daa Dhaba.

            What are popular attractions near Radisson Resort and Spa Lonavala?

            Radisson Resort and Spa Lonavala is located in Lonavala area, which is famous for attractions such as Diwali Baug, Narayani Dham Temple and Shivaji Garden.

            What popular natural sightseeing spots are close to Radisson Resort and Spa Lonavala?

            Radisson Resort and Spa Lonavala is located within Lonavala, which makes it conveniently close to natural sights including Lion Point and Karla Caves.

            See map

            Explore the neighborhood

            What people love about Radisson Resort and Spa Lonavala

            • 9.6

              Exceptional
              Cleanliness

              "Good food, very helpful and polite staff, clean and spacious rooms."

              Kiran

              |

              October 3, 2022

            • 10

              Exceptional
              Staff 

              "100% satisfaction in every aspect cleanliness, hospitality, Staff, location, hygiene."

              Priyanka

              |

              September 7, 2022

            • 10

              Exceptional
              Location

              "Amazing location, calm and quite."

              Nilesh

              |

              May 24, 2022

            Overall rating:

            8.4

            Excellent
            970 reviews
            Cleanliness
            9.2
            Facilities
            8.5
            Location
            8.3
            Read all reviews >
            What travelers say they love:
            Very good for family with older children
            vikas from India
            Family with older children
            More about Radisson Resort and Spa Lonavala

            More about Radisson Resort and Spa Lonavala

            Radisson Resort and Spa Lonavala

            Explore all of Lonavala and its neighboring adventures with a stay at Radisson Resort and Spa Lonavala.
            Have a hassle-free trip while enjoying the services and amenities offered by Radisson Resort and Spa Lonavala. Keep up with all your communications easily with the hotel's free Wi-Fi. Feeling lazy? In-room conveniences like 24-hour room service let you get the most out of your room time.
            Enjoy the services offered at Radisson Resort and Spa Lonavala from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. Some rooms at Radisson Resort and Spa Lonavala even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the television is provided in some rooms.
            In some select rooms, you can find mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


            Dining and things to do

            A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
            Radisson Resort and Spa Lonavala offers unique recreational opportunities for all guests. End your days in total relaxation with a visit to the massage and spa. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
            Get social at the hotel's games room, where you can meet other guests.

            Show less

            Amenities and facilities

            Excellent
            Facilities

            8.5

            Languages spoken
            • English
            • Arabic
            • French
            Accessibility
            • Wheelchair accessible
            Internet access
            • Free Wi-Fi in all rooms!
            • Internet services
            • Wi-Fi in public areas
            Things to do, ways to relax
            • Billiards
            • Dart board
            • Fitness center
            • Game room
            • Garden
            • Hot tub
            • Karaoke
            • Massage
            • Nightclub
            • On-site entertainment
            • Pool with view
            • Spa
            • Swimming pool [outdoor]
            • Table tennis
            • Tours
            • Yoga room
            Cleanliness and safety
            • Anti-viral cleaning products
            • Breakfast in room
            • Breakfast takeaway service
            • Cashless payment service
            • Daily disinfection in all rooms
            • Doctor/nurse on call
            • First aid kit
            • Free face masks
            • Hand sanitizer
            • Hot water linen and laundry washing
            • Individually-wrapped food options
            • Physical distancing of at least 1 meter
            • Protective screens in common areas
            • Rooms sanitized between stays
            • Safe dining setup
            • Sanitized kitchen and tableware items
            • Shared stationery removed
            • Staff trained in safety protocol
            • Temperature check for guests and staff
            Dining, drinking, and snacking
            • Alternative meal arrangement
            • Bar
            • BBQ facilities
            • Happy hour
            • Poolside bar
            • Restaurants
            • Room service [24-hour]
            Services and conveniences
            • Air conditioning in public area
            • Concierge
            • Contactless check-in/out
            • Currency exchange
            • Daily housekeeping
            • Dry cleaning
            • Elevator
            • Facilities for disabled guests
            • Food delivery
            • Grooming service
            • Invoice provided
            • Ironing service
            • Laundry service
            • Luggage storage
            • Meeting/banquet facilities
            • Safety deposit boxes
            • Salon
            • Shrine
            • Smoke-free property
            • Smoking area
            • Terrace
            For the kids
            • Babysitting service
            • Family room
            • Kids club
            • Kids meal
            • Kids safety features
            • Playground
            • Swimming pool [kids]
            Access
            • CCTV in common areas
            • CCTV outside property
            • Check-in/out [express]
            • Check-in/out [private]
            • Fire extinguisher
            • Front desk [24-hour]
            • Non-smoking rooms
            • Pets allowed
            • Safety/security feature
            • Security [24-hour]
            • Smoke alarms
            • Soundproof rooms
            Getting around
            • Car park [free of charge]
            • Valet parking
            Available in all rooms
            • Accessible by elevator
            • Accessible by stairs
            • Accessible toilet
            • Accessible vanities
            • Adapted bath
            • Air conditioning
            • Air purifier
            • Alarm clock
            • Baby safety gates
            • Balcony/terrace
            • Bathrobes
            • Board games
            • Board games/puzzles
            • Books/DVDs/music for children
            • Carbon monoxide detector
            • Clothes rack
            • Coffee/tea maker
            • Daily housekeeping
            • Desk
            • Executive lounge access
            • Exterior corridor
            • Fan
            • Fire extinguisher
            • Fitness club privileges
            • Fold-up bed
            • Free bottled water
            • Fruits/snacks
            • Hair dryer
            • Hand sanitizer
            • Individual air conditioning
            • In-room safe box
            • Ironing facilities
            • Linens
            • Locker
            • Private bathroom
            • Roll-in shower
            • Safety/security feature
            • Satellite/cable channels
            • Shower
            • Shower chair
            • Smoke detector
            • Streaming service like Netflix
            • Telephone
            • Toiletries
            • Towels
            • Trash cans
            • Wake-up service
            • Walk-in shower
            • Wine glasses

            Location

            Plot Nos.19-21 & 27-29, Gold Valley, Lonavala, Lonavala, India, 410401
            Excellent
            Location

            8.3

            Property policies

            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Infant 0-2 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib available upon request
            Children 3-11 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 12 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking more than 5 rooms, different policies and additional supplements may apply.

            Some helpful facts

            Check-in/Check-out
            • Check-in from15:00
            • Check-in until23:59
            • Check-out from12:00
            • Check-out until12:00
            Extras
            • Breakfast charge (unless included in room price)1099 INR
            The property
            • Non-smoking rooms/floorsyes
            • Number of bars/lounges1
            • Number of floors3
            • Number of restaurants1
            • Number of rooms 103
            • Year property opened2021
            Parking
            • Daily parking fee0 INR

            Property announcements

            Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

            Reviews of Radisson Resort and Spa Lonavala from real guests

            Provided by verified guests of Agoda
            8.4
            /
            10
            Cleanliness9.2
            Facilities8.5
            Location8.3
            Service8.9
            Value for money8.1
            High score for Lonavala
            Rating
            9+ Exceptional (15)
            8-9 Excellent (9)
            7-8 Very Good (4)
            6-7 Good (3)
            <6 Below Expectation (7)
            Time of the year
            Mar - May (11)
            Jun - Aug (11)
            Sep - Nov (9)
            Dec - Feb (7)
            All guests (127)
            All room types
            All languages
            Showing 38 verified guest comments
            12
            10.0
            Exceptional
            nitin from India
            Family with young children
            Deluxe Room
            Stayed 1 night in March 2022

            Awesome experience”

            Awesome experience with Radison lonavala, staff was excellent and very prompt, it's a new property so rooms are very clean and new stone theme is used, check in and check out was very smooth.Food was good. Must visit resort.

            Reviewed March 22, 2022

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            Dear Mr. Nitin, Thank you for reviewing our hotel. We look forward to welcome you again. Regards, General Manager Radisson Resort and Spa Lonavala

            Responded April 22, 2022
            Radisson Resort and Spa Lonavala
            10.0
            Exceptional
            Nilesh from India
            Family with young children
            Deluxe Room
            Stayed 2 nights in May 2022

            Radisson Resort... the great”

            1. Amazing location, calm and quite. 2. Matching facilities with 5 star 3. Recreation center keeps my kids busy..they are happy 4. We enjoyed food (Breakfast, Lunch and Dinner). Never thought of going out for food 5. Evening karaoke enjoyed participating 6. Service staff is so humble and sweet. Overall best stay In Lonavala. Will visit again 7. Megha and shweta were really nice

            Reviewed May 25, 2022

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            Dear Mr. Nilesh, Thank you for your review. We look forward t welcoming you soon. Regards, General Manager Radisson Resort & Spa Lonavala

            Responded May 30, 2022
            Radisson Resort and Spa Lonavala
            10.0
            Exceptional
            Chandran from India
            Family with teens
            Deluxe Room
            Stayed 2 nights in May 2022

            exelaint property ”

            i had gone to celeberate my wife 50th birthdays and the way staffs come forward help to arrange all the decos and others was very good and very thankful to redisson resort

            Reviewed May 13, 2022

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            Dear Mr. Chandran, Thank you for reviewing us. We look forward to welcoming you to Radisson Resort & Spa Lonavala. Warm Regards, General Manager Radisson Resort & Spa Lonavala

            Responded May 22, 2022
            Radisson Resort and Spa Lonavala
            9.6
            Exceptional
            Shailendra from India
            Couple
            Deluxe Room
            Stayed 1 night in December 2021

            Exceptional”

            Very convenient location. The property is new and good. Excellent buffet spread for dinner as well as morning breakfast. Very good room size as well. The staff is very friendly and courteous, special mention to Ms Megha who made the check in and check out procedure a quite delightful experience.

            Reviewed December 28, 2021

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            Dear Mr. Shailendra, Thank you for taking the time to review our Hotel. We are pleased to see that you enjoyed your time at the Hotel. On behalf of our entire staff at Radisson Resort and Spa Lonavala we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, General Manager Radisson Resort and Spa Lonavala

            Responded February 22, 2022
            Radisson Resort and Spa Lonavala
            10.0
            Exceptional
            Sanket from India
            Family with young children
            Superior Room
            Stayed 2 nights in July 2022

            Best experience ”

            It was a lovely experience to Stay and enjoy at Radisson.

            Reviewed July 04, 2022

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            Dear Mr. Sanket, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel and thank you for your heartfelt recommendation. On behalf of our entire team members at Radisson Resort & Spa Lonavala, we thank you for staying with us and hope to serve you again! Best Regards, Radisson Resort & Spa Lonavala

            Responded July 05, 2022
            Radisson Resort and Spa Lonavala
            10.0
            Exceptional
            Venkata from India
            Family with teens
            Deluxe Room
            Stayed 3 nights in June 2022

            Great Stay & Friendly staff”

            Great Stay & Friendly staff

            Reviewed July 01, 2022

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            Dear Mr. Venkata, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel and thank you for your heartfelt recommendation. On behalf of our entire team members at Radisson Resort & Spa Lonavala, we thank you for staying with us and hope to serve you again! Best Regards, Radisson Resort & Spa Lonavala

            Responded July 02, 2022
            Radisson Resort and Spa Lonavala
            10.0
            Exceptional
            Kanika from India
            Family with young children
            Superior Room
            Stayed 1 night in July 2022

            Exceptional”

            Its really nice place for stay

            Reviewed July 14, 2022

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            Dear Ms. Knaika, Thank you for taking the time to review our Hotel. We are pleased to see that you enjoyed your time at the Hotel. On behalf of our entire staff at Radisson Resort and Spa Lonavala we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Radisson Resort and Spa Lonavala

            Responded July 15, 2022
            Radisson Resort and Spa Lonavala
            9.2
            Exceptional
            Praveen from India
            Family with young children
            Deluxe Room
            Stayed 1 night in February 2022

            Exceptional ”

            Nice clean property ,delicious food , highly smart and courteous staff . Overall good . Location is not so good and not so bad .

            Reviewed February 12, 2022

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            Dear Mr. Praveen, Thank you for taking the time to review our Hotel. We are pleased to see that you enjoyed your time at the Hotel. On behalf of our entire staff at Radisson Resort and Spa Lonavala we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, General Manager Radisson Resort and Spa Lonavala

            Responded February 22, 2022
            Radisson Resort and Spa Lonavala
            9.2
            Exceptional
            Rajiv from India
            Family with young children
            Deluxe Room
            Stayed 1 night in May 2022

            Best place for family. As it is resort but they are charging recreation activities.”

            Good place for family

            Reviewed May 16, 2022

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            Dear Mr. Rajiv, Thank you for reviewing us. We look forward to welcoming you to Radisson Resort & Spa Lonavala. Warm Regards, General Manager Radisson Resort & Spa Lonavala

            Responded May 22, 2022
            Radisson Resort and Spa Lonavala
            8.8
            Excellent
            vinit from India
            Family with young children
            Superior Room
            Stayed 1 night in April 2022

            Good place to stay but crowded restaurant ”

            A very good resort to enjoy and relax. On peak season, the restaurant for breakfast and dinner gets very busy. Suggest to have another restaurant in resort to split the crowd during peak season.

            Reviewed May 11, 2022

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            Dear Mr. Vinit, Greetings of the Day! Thank you for your email, concerning below we certainly appreciate your feedback as this will keep us motivated. Looking forward to welcoming you in future. Thank you and Best Regards. General Manager

            Responded May 12, 2022
            Radisson Resort and Spa Lonavala
            8.8
            Excellent
            SANJEEV from India
            Family with teens
            Superior Room
            Stayed 2 nights in May 2022

            Hotel Radisson Resort and Spa Lonavala ”

            The property is quite good. Staff is courteous, smiling & helpful. Food is suptuous. The only problem was mosquitoes which the hotel staff did their best to mitigate.

            Reviewed May 14, 2022

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            Dear Mr. Rajiv, Thank you for reviewing us. We look forward to welcoming you to Radisson Resort & Spa Lonavala. Your feedback has been noted an di assure you that corrective actions towards the same has already been initiated. Warm Regards, General Manager Radisson Resort & Spa Lonavala

            Responded May 22, 2022
            Radisson Resort and Spa Lonavala
            8.4
            Excellent
            Pratik from India
            Family with young children
            Deluxe Room
            Stayed 1 night in June 2022

            Good, but not sure if it's worth the price”

            The hotel is not too near or far from the city centre but located around a lot of bungalows. Privacy is not the best if you look at the category of the hotel. The hotel is too pricey for the overall quality and amenities it provides. The children's playroom has a bunch of paid items at this cost. For the buffet, the food spread is good but not the best when it comes to taste. I have experienced much better food in lower-range hotels. Overall I believe they are just charging for the location and the SPA facilities.

            Reviewed June 23, 2022

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            Dear Mr. Pratik, Thank you for taking the time to review our Hotel. On behalf of our entire staff at Radisson Resort and Spa Lonavala we apologize for the concerns you shared about your experience at this hotel. We shall work diligently to address the shortfalls with our team. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, General Manager Radisson Resort and Spa Lonavala

            Responded June 24, 2022
            Radisson Resort and Spa Lonavala
            8.4
            Excellent
            Siddharth from India
            Family with young children
            Deluxe Room
            Stayed 1 night in May 2022

            Something is missing but staff is awesome ”

            This place is good but sometimes you feel that something is missing. What will bring you here for two days? You can happily live here for a day. They need to add some more facilities for adults or zones for kids to make this even better. From the reception staff Megha to our restaurant staff Suma all get 5/5. Patil in gaming room is a guy with positive energy. Chef at the hotel is also very talented. Food also gets, 5/5. Great mix of maharashtrian Food specialities to chinese and tandoor.

            Reviewed May 24, 2022

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            Dear Mr. Sidharth, Thank you for your review. We look forward t welcoming you soon. Regards, General Manager Radisson Resort & Spa Lonavala

            Responded May 30, 2022
            Radisson Resort and Spa Lonavala
            8.8
            Excellent
            Diraj from India
            Family with young children
            Deluxe Room
            Stayed 1 night in July 2022

            Nice”

            Great for family stay, staff was nice and polite and helpful, food was great.

            Reviewed July 07, 2022

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            Dear Mr. Dheeraj, We are delighted to know that your stay experience was delightful. We as a team truly strive to be guest-centered and provide passionate and personal service. We look forward to receiving you again at Radisson Resort & Spa Lonavala and hope that you will plan sooner rather than later. Regards, Radisson Resort & Spa Lonavala

            Responded July 09, 2022
            Radisson Resort and Spa Lonavala
            8.4
            Excellent
            NARAIN from India
            Family with teens
            Superior Room
            Stayed 1 night in June 2022

            Outstanding ”

            Excellent service from the total staff of the resort especially Swati from the restaurant who was very prompt & upto the mark. Would like to appreciate Salman from the reception desk who had kept the interconnected rooms blocked for us. Overall the experience was outstanding!!

            Reviewed June 26, 2022

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            Dear Mr. Narain, Thank you for taking the time to review our Hotel. We are pleased to see that you enjoyed your time at the Hotel. On behalf of our entire staff at Radisson Resort and Spa Lonavala we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, General Manager Radisson Resort and Spa Lonavala

            Responded June 27, 2022
            Radisson Resort and Spa Lonavala
            8.8
            Excellent
            Shital from India
            Group
            Superior Room
            Stayed 1 night in March 2022

            Good ”

            Good hotel but rooms are small for the price! Staff is good.

            Reviewed March 27, 2022

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            Dear Ms. Shital, Thank you for reviewing our hotel. We look forward to welcome you again. Regards, General Manager Radisson Resort and Spa Lonavala

            Responded April 22, 2022
            Radisson Resort and Spa Lonavala
            8.0
            Excellent
            Darshan from India
            Family with young children
            Deluxe Room
            Stayed 2 nights in April 2022

            Good Property for one time visit”

            Good Property for one time visit! Rooms are not that big in size as compared to the same cost in Lonavala. Food is great and the staff is very friendly and helpful! Overall a good stay!

            Reviewed April 25, 2022

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            Dear Mr. Darshan, Thank you for your email we appreciate your feedback and are certainly looking forward to welcoming you back again at Radisson Resort and SPA Lonavala! Warm Regards, General Manager.

            Responded April 29, 2022
            Radisson Resort and Spa Lonavala
            7.6
            Very good
            Kaveri from India
            Group
            Superior Room
            Stayed 1 night in June 2022

            Very good”

            Room was big, very comfortable for 3 people, queen size extra bed, food needs to be improved, it's not of Radisson level, getting a good Tes was a task, on hi-tea we were getting tea with full of malai, asked them to get without it was a task, in short!! In this 1 day stay, staffs were not approachable, still only the weather and room was that made our trip worth

            Reviewed July 01, 2022

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            Dear Ms. Kaveri, I am truly sorry your experience didn't match your expectations. It was an uncommon instance. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark this time. Your feedback is noted and corrective measures to ensure these lapses are not repeated in future have been put in place. Once again, do accept our sincere apology on behalf of everyone on the team. We look forward to another opportunity to earn back your trust and assure you of a memorable stay with Radisson Resort & Spa Loanavala that so many guests have experienced and loved us for. Best Regards, Radisson Resort & Spa Lonavala

            Responded July 02, 2022
            Radisson Resort and Spa Lonavala
            8.0
            Excellent
            Anup from India
            Couple
            Superior Room
            Stayed 1 night in July 2022

            Very good”

            Great place, nice ambience.

            Reviewed July 10, 2022

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            Dear Mr. Anup, Thank you for taking the time to review our Hotel. We are pleased to see that you enjoyed your time at the Hotel. On behalf of our entire staff at Radisson Resort and Spa Lonavala we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Radisson Resort and Spa Lonavala

            Responded July 10, 2022
            Radisson Resort and Spa Lonavala
            6.4
            Good
            Sumati from India
            Couple
            Deluxe Room
            Stayed 1 night in April 2022

            FIVE STAR property with no medical facilities ”

            Although the property is beautiful but the facilities are just not up to the mark. It is distantly located and they do not have any medical facility available with them, not even medicines. I fell sick after having their Buffet dinner and the dishes we smelling and the same was communicated to the Chef but they refused saying it is all freshly made . My husband had to look for a medical alone at 130 am in Lonavala and the roads are quiet isolated on approach for the hotel. Very unprofessional on the staff front ...No one bothered .. BEAUTIFUL Property though!!!!

            Reviewed July 14, 2022

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            Dear Ms. Sumati, First, we want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and improve. We are truly sorry your experience didn't match your expectations. It was an uncommon instance. We’re normally known for our staff and service. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. The culinary team has been addressed assertively with regards to your feedback. We do offer to procure medications for our guest locally. we are sorry that the same did not happen in your case. Once again, do accept our sincere apology on behalf of everyone on the team. We look forward to another opportunity to earn back your trust, I assure you of a memorable stay with Radisson Resort and Spa Lonavala that so many guests have experienced and loved us for. Best Regards, Radisson Resort & Spa Lonavala

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            Radisson Resort and Spa Lonavala
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