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Rafayel Hotel & Spa
Deluxe  - Bed, Rafayel Hotel & Spa in London
Entrance, Rafayel Hotel & Spa in London
Lobby, Rafayel Hotel & Spa in London
Interior view, Rafayel Hotel & Spa in London
Interior view, Rafayel Hotel & Spa in London
Rafayel Hotel & Spa

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7.7

Very good

539 reviews

539 reviews

Housekeeping14
View9
Breakfast7
See map
See map

7.0

Very good

Location rating score

Very good location - 1.08 kilometers from city center
Popular landmarks
Natural History Museum
2.9 km
V&A - Victoria and Albert Museum
2.9 km
Buckingham Palace
4.2 km
Big Ben
5.0 km
London Eye
5.4 km
Closest landmarks
Sambrook's Brewery
130 m
Fred Wells Gardens
240 m
Price's Park
320 m
York Gardens
330 m
Raynesford
350 m

Rafayel Hotel & Spa

34 Lombard Road, Wandsworth, London, United Kingdom, SW11 3RF - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Wandsworth part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

640 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Hot tub

Facilities

Valet parking

Pets allowed

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [indoor]

Front desk [24-hour]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in London are being booked every minute!
Value for money7.6
Location rating7.0
Nearest airportLondon City Airport (LCY)
Distance to airport16.2 km

Rooms available at Rafayel Hotel & Spa

Excellent
Room comfort & quality

8.5

Emperor Suite
...
  • Room size: 51 m²/549 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 65 m²/700 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Suite
...
  • Room size: 65 m²/700 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Standard
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Deluxe
...
  • Room size: 46 m²/495 ft²
  • Courtyard view
  • 1 double bed
Enter dates to see prices
Premium Deluxe Double Room
...
  • Room size: 30 m²/323 ft²
  • River view
  • 1 queen bed
Enter dates to see prices
Deluxe River View Double Bed
...
  • Room size: 46 m²/495 ft²
  • River view
  • 1 double bed
Enter dates to see prices
Nile Junior Suite
...
  • Room size: 65 m²/700 ft²
  • 1 queen bed
Enter dates to see prices
Thames Premium Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Rafayel Hotel & Spa have bars on the premises?

Enjoy your vacation the perfect way with a beverage in your hand at Rafayel Hotel & Spa's bar accessible right in front of your doorstep for when you need a sip or two.

What bars are nearby Rafayel Hotel & Spa?

While residing at Rafayel Hotel & Spa, delight in your evening or night out at 606 Club to make the most out of your nightlife.

How many rooms does Rafayel Hotel & Spa have?

Rafayel Hotel & Spa has a total of 71 rooms.

What do verified guests like most about Rafayel Hotel & Spa?

Verified guests that stayed at Rafayel Hotel & Spa have given this property a rating of 8.586 for its remarkable cleanliness as the main highlight for their stay.

What is the average rating that verified Couples' have given to Rafayel Hotel & Spa?

Verified couple travelers that have stayed at this property have given Rafayel Hotel & Spa an average rating of 7.7. You can look up on more detailed customer reviews, and comments by filtering for a specific type of verified guest travelers down in the review section.

What is the average rating that past Families with young children have given to Rafayel Hotel & Spa?

Past families with young children that have stayed at this property have given Rafayel Hotel & Spa an average rating of 7.6. You can look up more in depth customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Families with older children have given to Rafayel Hotel & Spa?

Past families with older children that have stayed at this property have given Rafayel Hotel & Spa an average rating of 7.9. You can search for more in depth customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Group travelers have given to Rafayel Hotel & Spa?

Verified group travelers that have stayed at this property have given Rafayel Hotel & Spa an average rating of 7.4. You can look up more specific customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to Rafayel Hotel & Spa?

The closest train, metro, or bus station is Penge West Train Station, 10006.25 m away from Rafayel Hotel & Spa.

What restaurants are nearby Rafayel Hotel & Spa?

Rafayel Hotel & Spa’s local community is Wandsworth which consists of popular restaurants such as La Pappardella, The Botanist, and Colbert.

What are popular attractions close to Rafayel Hotel & Spa?

Rafayel Hotel & Spa’s location in the Wandsworth neighborhood makes it in close proximity to popular destinations including Natural History Museum and V&A - Victoria and Albert Museum.

What people love about Rafayel Hotel & Spa

  • 7.2

    Very good
    Staff 

    "The hotel was clean and tidy and the staff upon interaction were polite."

    Eve

    |

    February 20, 2022

  • 10

    Exceptional
    Cleanliness

    "Catering was excellent and rooms very comfortable, modern and very clean"

    Ricky

    |

    June 4, 2021

  • 8

    Very good
    Location

    "Good location on the thames"

    michael

    |

    April 29, 2023

Property ranking|Compared to 10,240 London properties
See all rankings
Room comfort score
8.5/10
Cleanliness score
8.6/10
Room size
44 sqm.
Value for money score
7.6/10
Better than
99
%
of London properties
Better than
98
%
of London properties
Bigger than
97
%
of London properties
Better than
96
%
of London properties
Overall rating:

7.7

Very good
539 reviews
Cleanliness
8.6
Facilities
7.5
Location
7.0
Read all reviews >
What travelers say they love:
Hotel Rafayel was very welcoming.
Hayley from United Kingdom
Couple
More about Rafayel Hotel & Spa

More about Rafayel Hotel & Spa

Experience Luxury and Comfort at Rafayel Hotel & Spa in London

Indulge in a luxurious stay at Rafayel Hotel & Spa in London, United Kingdom, where you can enjoy an array of facilities that cater to your every need. The 5.0-star hotel offers 24-hour room service, a bar, laundry service, and a restaurant that serves delectable dishes. The hotel also features safety deposit boxes, a salon, valet parking, and a concierge service. The rooms are equipped with air conditioning, bathrobes, a daily newspaper, in-house movies, a hair dryer, and a mini bar. You can also enjoy satellite/cable TV and Wi-Fi in public areas. Relax and rejuvenate with a massage, take a dip in the indoor pool, or unwind in the hot tub, fitness center, sauna, steam room, or spa. The hotel also offers shuttle service, dry cleaning, a library, luggage storage, daily housekeeping, and breakfast buffet, including continental breakfast. Please note that car park charges are applied in the hotel.

Luxurious Room Types at Rafayel Hotel & Spa

Rafayel Hotel & Spa in London, United Kingdom offers a range of luxurious room types to suit every traveler's needs. From the spacious Deluxe room with 1 Double Bed and the Deluxe River View room with 1 Double Bed, both measuring 46 square meters, to the extravagant Emperor Suite with 1 King Bed, measuring 51 square meters, guests can indulge in ultimate comfort and relaxation. The hotel also offers the Standard room with 1 Double Bed, measuring 20 square meters, the Suite with 1 Double Bed, measuring 65 square meters, and the Superior room with 1 Queen Bed, measuring 33 square meters, each providing a unique and unforgettable experience.

Friendly staff, excellent catering, and comfortable rooms

The customer reviews for Rafayel Hotel & Spa in London, United Kingdom have been overwhelmingly positive. Guests have raved about the friendly and helpful staff, with many stating that they will definitely stay again on their next trip. The catering has been described as excellent, with guests loving the restaurant along the Thames. The rooms have also received high praise, with guests finding them comfortable, modern, and very clean. Overall, the hotel offers great value for money, and guests highly recommend it for its great views and welcoming atmosphere.

Experience Top-Notch Comfort and Impeccable Service at Rafayel Hotel & Spa

If you're looking for a luxurious stay in London, Rafayel Hotel & Spa is the perfect choice. With an overall rating of 7.7, this hotel has received high praise for its top-notch comfort and impeccable service. Guests have raved about the cleanliness of the rooms, which have received a rating of 8.6. The staff performance has also been highly rated, with an impressive score of 8.1. The hotel's facilities, including the spa, have received a rating of 7.5, and the comfort level of the rooms has been rated at 8.5. Although the hotel is rated 6.9 for location, guests have still enjoyed their stay due to the hotel's excellent amenities and service. If you're looking for a luxurious and comfortable stay in London, Rafayel Hotel & Spa is the perfect choice.

Show less

Amenities and facilities

Very good
Facilities

7.5

Most talked about facilities

Housekeeping

20 mentions

Food & Dining

17 mentions

Breakfast

16 mentions

View

7 mentions

Languages spoken
  • English
  • Arabic
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Car park [charges apply]
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Full English/Irish
Restaurants on site
Banyan on the Thames
  • Cuisine: Chinese, Indian, Mediterranean
  • Menu: Buffet

Location

34 Lombard Road, Wandsworth, London, United Kingdom, SW11 3RF
Good
Location

7

Airports
  • London City Airport (LCY)
    16.2 km
  • Heathrow Airport (LHR)
    19.2 km
Public transportation
  • Imperial Wharf Train Station
    650 m
  • Clapham Junction Train Station
    870 m
Hospital or clinic
  • Falcon Road Medical Centre
    510 m
Shopping
  • Camden Market
    8.2 km
Convenience store
  • Sainsbury's Local
    500 m
Cash withdrawal
  • ATM
    380 m 5 min walk

What's nearby

Popular landmarks
  • Natural History Museum
    2.9 km
  • V&A - Victoria and Albert Museum
    2.9 km
  • Buckingham Palace
    4.2 km
  • Big Ben
    5.0 km
  • London Eye
    5.4 km
  • National Gallery
    5.5 km
  • Madame Tussauds London
    6.0 km
  • The British Museum
    6.5 km
  • Tower Bridge
    8.1 km
  • Tower of London
    8.2 km
Nearby landmarks
  • Sambrook's Brewery
    130 m
  • Fred Wells Gardens
    240 m
  • Price's Park
    320 m
  • York Gardens
    330 m
  • Raynesford
    350 m
  • Falcon Road Medical Centre
    510 m
  • Barkers (Chemist)
    530 m
  • Gym On London
    620 m
  • Imperial Wharf Train Station
    650 m
  • Body Logic Health
    680 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-7 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 8 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking for 3 or more rooms, different policies and additional supplements may apply.
  • All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • The property provides shuttle service to nearby areas. Kindly contact the property for more details.
  • A credit/debit card security deposit of 50 GBP is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:00
Extras
  • Breakfast charge (unless included in room price)15 GBP
The property
  • Non-smoking rooms/floorsYes
  • Number of rooms 71

Property announcements

The property offers a free shuttle transfer to the nearest public transport links, Clapham Junction and Clapham Common, which are available from Monday to Friday, between 07:30 AM and 10:00 PM, Saturday and Sunday, between 09:00 AM and 10:00 PM, every 30 minutes. Please contact the property in advance to book this service.

Reviews of Rafayel Hotel & Spa from real guests

Provided by verified guests of Agoda
7.7
Cleanliness8.6
Facilities7.5
Location7.0
Room comfort and quality8.5
Service8.1
Value for money7.6
High score for London
Rating
9+ Exceptional (95)
8-9 Excellent (85)
7-8 Very Good (70)
6-7 Good (53)
<6 Below Expectation (64)
Time of the year
Mar - May (78)
Jun - Aug (124)
Sep - Nov (76)
Dec - Feb (89)

Show reviews that mention 

Showing 367 verified guest comments
12345
10.0
Exceptional
James from United Kingdom
Couple
Deluxe
Stayed 1 night in December 2022

Fantastic place to stay”

I really liked the Rafayel. Great location, fantastic room and excellent value. The staff were grest and the hotel is very quirky and unique. I'd give them 6/5 if i could, many thanks guys!

Reviewed December 08, 2022

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10.0
Exceptional
Ricky from United Kingdom
Group
Standard
Stayed 1 night in June 2021

Birthday Celebration ”

Enjoyed the outdoor area celebrating my birthday with an excellent setting with riverside views. Catering was excellent and rooms very comfortable, modern and very clean

Reviewed June 04, 2021

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10.0
Exceptional
Lisa from United Kingdom
Family with young children
Deluxe
Stayed 1 night in June 2018

FANTASTIC HOTEL AND STAFF”

I stayed at Rafayel Hotel and Spa with my partner and 2 children, it is a beautiful hotel with wonderful, helpful and friendly staff - nothing was too much trouble with our many requests. The room was amazing and the hotel is perfectly situated in Battersea to go to the Natural History Museum , Waterloo and many other locations/attractions. The hotel offers a shuttle service to Clapham Junction and is very informative on navigating round London. We loved it so much we stayed another night and will definitely go again. The food was delicious also, we had room service with the most divine steaks and had Eggs benedict for breakfast - all round it is a fabulous hotel in a fabulous location.

Reviewed June 07, 2018

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10.0
Exceptional
Rahima from United Kingdom
Couple
Stayed 1 night in September 2015

The Best Birthday Surprise (Halal Food bonus)”

Halal Food, Location and Attentive Staff

I booked Hotel Rafayel after reading some reviews, It is truly a 5* hotel. The location is prefect, the food was a major bonus as it is difficult to find hotel resturants which serve halal food. The staff were very attentive, I contacted them prior to arrival to inform its my husbands birthday and they made it so special for us. Complimentary mocktails, birthday dinning and the even a special birthday cake. You guys were amazing and keep it up.

Reviewed September 14, 2015

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9.6
Exceptional
Walieur from United Kingdom
Couple
Emperor Suite
Stayed 1 night in October 2019

Emperor Suite... Wow!! Views and Whirlwind Spa Tub.. what more can you ask for”

I was looking for a room with a jacuzzi tub and Hotel Rafayel came up on my search list. I looked at the picture and it looked amazing. I booked it immeditely. When we arrived we were greeted by a very attentive and friendly staff memeber. I made a few requests upon arrival which needed a few minutes to sort out in our room. The receptionist showed us to the bar where we recieved comlimentary drinks while we waited for our room to be prepared. When we got in to our room, it looked like it did in the pciture. It was amazing and the view of the Thames was the icing on the cake. Will definitely be staying here again soon. Highly Reccommend

Reviewed October 22, 2019

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8.7
Excellent
Christopher from United Kingdom
Business traveler
Stayed 1 night in March 2011

Beautiful Hotel-great value”

Fabulous design, High level of comfort, excellent value for money.,

i picked the rafayel from through agoda as it was a 5* hotel for a reasonable price. although it seems a bit out of the way in battersea, it's an excellent place to stay. there's no close tube station but clapham junction is very close by.. it's a beautifully designed hotel right on the south bank of the thames with lovely river views.the rooms are lovely and the mini bar is very reasonable considering the standard of the hotel. breakfast was good but possibly a little unimaginative for this level of hotel. i would definitely stay here again.

Reviewed March 14, 2011

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8.7
Excellent
Claire from United Kingdom
Group
Stayed 2 nights in December 2013

Pleasant and very helpful staff at hand 24/7. ”

Free shuttle service to several tube stations. Hotel was luxurious and clean. Staff couldn't do enough for us, excellent all round!

Wonderful! This was my 2nd stay in London and I would return to The Rafayel if I was to stay over again. How a hotel should be and exceptional compared to a previous hotel I stayed in. Friendly and helpful staff, great food, free shuttle service and beautiful clean rooms. I honestly haven't got a bad word to say about this place, would recommend to all!

Reviewed December 20, 2013

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10.0
Exceptional
Editha from United States
Family with teens
Stayed 4 nights in June 2011

Beautiful hotel and wonderful staffs”

great location - right beside the Thames River; exceptional service

We had a wonderful stay at Hotel Rafayel. The staffs were very friendly and helpful. Location was great - near London but away from the craziness of the city center. We really enjoyed the terrace overlooking the Thames River especially during sunset!

Reviewed July 09, 2011

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9.6
Exceptional
Julie from United Kingdom
Couple
Deluxe
Stayed 1 night in January 2018

Five star”

Hotel Rafayel is beautiful. Set on the banks of the river Thames not far from Clapham Common...A bit far out from rail and tube stations but they have free shuttle service. Staff are generally really helpful , rooms are beautiful- spacious and well equipped. My only criticism would be that the reception staff are always very rude about the shuttle service. If they offer it it should be with good grace or don’t bother!! Shuttle drivers are lovely- extremely friendly and courteous. Ben one of the managers is outstanding. Would definitely recommend it and return to it.

Reviewed January 19, 2018

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8.7
Excellent
Karolina from Poland
Couple
Stayed 3 nights in January 2014

Fantastic hotel, poor location”

modern design and facilities, feeling of space, river views

This is a fabulous hotel. Agoda had a great deal on it and my partner and I booked Thames Room (159 GBP hotel price, 127 GBP through Agoda) for 3 nights. Check in and check out were very fast. Staff was attentive, polite and discrete. Room size was perfect, all facilities working, breathtaking views for Thames and heliport. We saw helicopter landing 3 times during 3 days - it was audible but not disturbing at all. Bathroom was great - large, spacious, modern, well equipped, with bath and TV. TV in the room had a selection of all popular channels, along with paid movies and free internet (additional keyboard provided in the room). The internet speed was fantastic - approx. 30 Mbps download and 20 Mbps upload, so perfectly fine for work/streaming/playing. The bed was very large and extremely comfortable. The room had floor-to-ceiling windows on one wall for the views and all had light grey blinds, if someone wanted a bit of shading. There is a Thames walkway right next to the hotel, so perfect for an evening stroll. Not so good bits: guests in rooms close to the restaurant will hear any party going - on one night there was a pretty noisy one, so it is best to avoid these and ask for higher floors. Even though guests had 50% discount on meals (lunch and dinner only) in the restaurant, the prices were still steep, so we didn't use it. Location: Zone 2, so OK for Travelcards 1-2. However, the nearest railway station (Clapham Junction) was a good 10-15 minutes away on foot through not such a brilliant area. From Clapham it is 2 stops with Southwest Trains (very frequent) to Waterloo Station. The hotel offers free transport to Clapham Junction upon earlier request. Would we come back? Yes, definitely - with another good offer and room at a higher floor. It is as close you can get to a luxury at a reasonable price.

Reviewed January 20, 2014

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9.3
Exceptional
Gaurish from India
Business traveler
Stayed 3 nights in January 2011

Fantastic hotel, Spacious rooms, Courteous staff!”

Spacious rooms, waterfront location, warm staff!!

Hotel Rafayel is an excellent option for very spacious and comfortable rooms, very good location on the River Thames Waterfront!! Although a little away from the town center, it is directly and easily accessible to Victoria Station!!! My stay was very confortable, excellent treatment by the courteous staff, in fact we thought we were pampered. A five star quality stay at the Hotel!!

Reviewed January 30, 2011

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9.0
Exceptional
Marion from United Kingdom
Business traveler
Stayed 2 nights in June 2015

Our stay at the Rafayel”

room, quiteness comfort

We have stayed here once before and it is very comfortable and luxurious. Our room, although near the road, was very nice and the traffic did not affect us. There was an issue with the bathroom sink tap which was sort of hanging off and difficult to use, we did report this, but surely the cleaner should have noticed it when cleaning? This is a minor detail, but for 5 star should have been dealt with. There was also a large rose petal under the large sofa stool which was obviously left by a previous occupant - I noticed it when I was in bed. The cream sofa could also do with a little clean, particularly on the front at the bottom. Also, another minor issue was one of the light switches next to the bed was broken, but did not affect us, but the small round mirror in the bathroom again could do with a clean. All of these are minor issues, but I would definitely stay at the Rafayel again because it was so relaxing!

Reviewed June 22, 2015

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10.0
Exceptional
Vladimirs from Latvia
Couple
Stayed 2 nights in February 2012

Perfect hotel! Very friendly staff! Thank you!”

modern and clean rooms, friendly staff and really good spa!

Next time being in London we will stay again in Rafayel hotel! Perfect location, 5* hotel with perfect service!

Reviewed February 29, 2012

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9.3
Exceptional
Gibson from United Kingdom
Couple
Stayed 5 nights in December 2011

great value for money, spacious, well equiped room”

great value for money, superb, large rooms, luxurious feel.

We enjoyed our stay here very much. The hotel is not in a central London location, but we found it easy to get into town and it was a small price to pay for the standard and size of the rooms. If you spent the same rate in central London you would take a chance on the room....especially as hotels seem to promise one standard of room and then put you in the broom cupboard!

Reviewed January 07, 2012

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9.7
Exceptional
Jasmin from New Zealand
Couple
Stayed 3 nights in December 2012

Large room, free shuttle service and convenience.”

free shuttle service, own bar and restaurant

We loved staying at this hotel, large rooms with free shuttle service to nearest metro station came in handy and we used every day. Also the breakfast was great with a wide selection. I was also impressed with the Spa, pool and gym area. Overall a great hotel and I will definitely stay here again on the next trip to London.

Reviewed January 04, 2013

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9.6
Exceptional
Lamis from United Kingdom
Couple
Deluxe
Stayed 1 night in October 2017

Best Hotel I’ve stayed in London so far!”

Great hotel, Stayed in the Deluxe and it was perfect, I’d probably want a bath instead of a shower next time. My partner & I really enjoyed our stay, I truly recommend the Rafayel.

Reviewed October 30, 2017

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8.8
Excellent
Micah
Couple
DOUBLE STANDARD - BED AND BREAKFAST
Stayed 1 night in June 2019

Nice hotel, lovely breakfast, but a few things could be improved.”

Kindly I was upgraded to a superior double but the room itself seemed like a “standard” size so I wonder how small a standard room is. The bathroom however was a generous size. Also you have to pay a £50 deposit on arrival which is refunded after departure but I would have preferred they keep card details rather than this as most hotels I have stayed at- even for longer periods of time did not require this. There is quite an abruptly worded poster in the lift and at the spa letting people know that absolute silence is expected when using the facilities (including the gym) and if this is expected to be adhered to else not be used. If I knew this I would have stayed somewhere else where users were free to have a conversation. This should be made clear on the description before booking. Other than this the staff were friendly and the hotel was very clean, breakfast excellent but it was the details expected of a 5* that I felt were lacking and disappointed me.

Reviewed June 08, 2019

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7.6
Very good
Barbara from France
Solo traveler
Deluxe
Stayed 1 night in September 2018

Very good”

I booked the Rafayel as accommodation for a late theatre performance. It wasn’t as close as I would have liked but the price was reasonable. I had a nice room and bathroom although the tile grouting on the bathroom floor could do with attention it was badly deteriorated and in my view unhygienic as the maid could not possibly clean adequately. I also was disturbed by the fan noise which was stopped by reception but then I could hear another noise which I traced to a sealed unit in the cupboard. Light pollution from tv and controls were also disturbing. Noise from courtyard and heliport also a nuisance. However staff all friendly and helpful. The bed was comfortable and had nice bedding.And there is a useful free shuttle bus to the station. Enjoyed a nice meal in the restaurant but didn’t have breakfast as I was going out for lunch. Altogether as long as you are not noise and light intolerant as I am the hotel is very comfortable.

Reviewed September 29, 2018

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10.0
Exceptional
Andrew from United Kingdom
Couple
Deluxe
Stayed 1 night in September 2017

Amazing and spacious rooms”

We loved this hotel. It's as good as any we've ever stayed in and at a price which, for London, was very reasonable. The opulence of the lobby may not be to everyone's taste but the rooms are huge, modern and luxurious without being over the top. Only wish we'd stayed more than one night

Reviewed October 03, 2017

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8.7
Excellent
tim from United Kingdom
Couple
Stayed 1 night in July 2012

Really nice modern hotel”

Amazing bed and the best pillows ever. Good size room and bathroom. Clean. Good in room technology

A really nice modern hotel, reasonably priced. . Really clean and good sized rooms. Restaurant food was really good and 50% off when your stay with the hotel. Has a spa which was included in the price and treatments have 50% off when staying. Would stay again and recommend

Reviewed July 11, 2012

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