
Ravatel Luxury Hotel Bac Giang
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bac Giang part of Bac Giang, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Highlights
Hygiene Plus
Safety Features
Preventative Equipment
Health and Medical
Facilities
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
Excellent”
Excellent all
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Recommand”
Kinda good place for you to enjoy
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Thank you for taking time to share your stay experience with us! We are really appreciated that and hope to welcome you back in the near future! Many thanks from Ravatel Hotel
The size of bed is not correct”
I stay with my family with a young kid so I need a large bed for 3. I booked the room with king size bed but it turn out to be queen size (1.6mx2m), which was so small for our family. I complained about this with the staff but they said their king size bed is only 1.6mx2m. What the hell! King size bed is deemed to be more than 1.8m in width but they explained so to me. They said they have another suite room with the 1.8m bed but I have to pay more (1/3 of booked price) to upgrade. Unbelievable! I was really annoyed with the incorrect information like that. The hotel should have mentioned the bed size clearly. Besides, i think breakfast should be free for children as other hotels normally do instead of charging 50%. Except that everything is ok.
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Nice place”
Good room, good foods
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Good”
I like it!
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Dissapointing staff and facilities”
1. The actual bedroom was not as shown on the website and it had no bath. They agreed they may have an error on the website so offered a 10% discount although on check out they got themselves very confused about it. Finally the discount was received. 2. The swimming pool was located away from the hotel with a lack of sufficient buses to go there and back. It appeared the swimming was just a public swimming pool. 3. On check in the staff did not even know how many nights were booked. On trying to pay the exact price for the room at check in they refused to give back the change due until checkout. They also asked for a deposit of 2m VND even when 2 nights in the hotel cost 1.6m VND. Instead of copy the id card they demanded to keep it which is not normal practice in Vietnam and inconvenient as an id card is needed daily. 4. On the 2nd morning by 8.30am there was no breakfast buffet left even though breakfast finishing time was 9.00am. After complaining they cooked 3 small sausages.
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Good hotel”
Nice facility but staff need more training
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Good”
- Phòng đẹp, sạch sẽ, tiện nghi, không gian sang trọng. - Nhân viên phục vụ tốt. Mình đặt phòng trên agoda nhưng khi đến khách sạn báo hết loại phòng mình đặt mà agoda chưa kịp cập nhật. Sau khi trao đổi, nhân viên xếp cho mình ở phòng khác với tiêu chuẩn cao hơn nhưng không thu thêm phụ phí. - Room is so nice, clean, convenient and luxury than the cost is. - Service is professional. I booked a standard room but when I come the last room was sold out. (I think it has some mistake with agoda system?). Then a receptionist set up for me other room with higher level and don't get more any other service charge. I will recommend this hotel to other people.
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Exceptional”
Strong recommend to stay here, staff very hospitality and clean and good location
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Like haunted mansion”
I immediately check out when I reach my room, the corridor & room so dimmed and a sofa was placed at the corridor for no reason, feeling like someone is sitting there, extremely inauspicious! I paid for another hotel, feeling like being cheated.
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Dear Mr. Boon, First of all, we would like to thank you for choosing to use the service at the Ravatel Inn Bac Giang and take the time to evaluate our hotel. We really appreciate your comments. We always emphasize on providing the best service to customers, so we will seriously investigate the problems that customers have encountered and have effective remedies. We hope to welcome you and your family in the near future. Wish you all the best! Best regards, Ravatel Inn Customer Care.
I want to stay again”
Clean room, large gym, delicious breakfast, kind staff, I will definitely choose this hotel when I go to Bac Giang
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Thank you for taking time to share your stay experience with us! We are really appreciated that and hope to welcome you back in the near future! Many thanks from Ravatel Hotel
Very good”
餐廳的食物品種選擇不夠,其他滿意
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개끗하고 저렴한”
가격대비 만족합니다. 매일 청소해주고 조식 나오고 괜찮습니다.
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Thank you for taking time to share your stay experience with us! We are really appreciated that and hope to welcome you back in the near future! Many thanks from Ravatel Hotel
Exceptional”
직원들이 너무친절하고 위생상태도 좋읍니다,주변에먹거리들도 많고 가까운곳에 마트도있읍니다,
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Thank you for taking time to share your stay experience with us! We are really appreciated that and hope to welcome you back in the near future! Many thanks from Ravatel Hotel
아침식사가 중국사람들 위주로 나옴”
침대,샤워시설이 아주 좋아습니다 특히 침실에 색상도가 아주 이뻐습니다
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좋아요”
깔끔하고 아늑했습니다 물도 잘나오고 잘쉬다 왔어요
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사모님께 먼저 우리는 고객님께 Bac Giang Ravatel Inn에서 서비스를 선택해주고 사용해줘서 정말 감사드립니다. 고객님의소견을 높이 평가합니다.다음에 고객님을 또 맞이할 수있으면 정말 감사합니다. 행운을 빕니다. 고객을 둘보는 전문가: Nguyen Thi Nhat Le 드림
좋아요”
편하게 잘쉬었어요
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사모님께 먼저 우리는 고객님께 Bac Giang Ravatel Inn에서 서비스를 선택해주고 사용해줘서 정말 감사합니다. 고객님의소견을 높이 평가합니다.다음에 고객님을 또 맞이할 수있으면 정말 감사합니다. 행운을 빕니다. 고객을 둘보는 전문가:Nguyen Thi Nhat Le드림.
Very good”
已经入住过多次了,忘记护照,他们也查不出来,硬是要我找护照的信息;没拿洗脸巾,他们扫地阿姨也没找到,说丢了,我住这好多次了,好尴尬啊,明明在那里,感觉越来越不好了,早上清洁阿姨10点就敲门了么问我们要不要打扫,7点钟已经放音乐了,本来说在公司睡不着,找个安静的地方睡觉,额,有点失望😞
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还不错”
住过几次了,都是中国游客,前台小姐姐中文服务不错,离市里有点远,外出都要打车。房间隔音效果不是很好,早上保洁阿姨在外面说话都听得到。最棒的是能看国内电视📺,挺不错,推荐入住
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Tuyệt vời”
Phòng sạch sẽ, đẹp, tiện nghi Nơi đỗ xe thoải mái, nhân viên cực kì dễ thương và hỗ trợ tốt cho khách hàng Đồ ăn sáng rất ngon Rất đáng để lưu trú
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