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We stayed here with a team for a tournament in the area and it was great for the team. The kids loved the pool, there were plenty of places for the adults to hang out around the pool and then in the lobby. The staff was friendly and helpful throughout the stay. As for the rooms, they were clean, beds were comfortable (a little soft but comfortable), and we had both a refrigerator and a microwave. Four of us (this included two teenagers) sleep well. The breakfast was fine...but the coffee was undrinkable for all of you coffee-lovers out there. I would stay here again.

Pool was closed for "maintenance" majority of our stay (during which outdoor temps were in the 90's). No hot water in the morning on 2 separate days. On a third day, no hot water until after 1pm with no clear ability to address, report any progress on solution, etc., and spouse missed an appointment as a result. For complaining, we were encouraged to select a SNACK from their convenience store. After specifically requesting no housekeeping service when directly asked by housekeeping staff, they entered our room while we were gone AND TOUCHED/MOVED my personal jewelry (which was not secured at the time and which was the reason why we requested to be omitted in the first place). Spare yourself the trouble of disputing the charges from your stay by not staying there.

Overall it's a nice non-chain hotel. Friendly staff, clean, Bar and Grille plus a restaurant on site. Lobby and adjacent area is decorated with President McKinley museum pieces. It does lack a few things travelers who frequent chain hotels will be used to. No pens nor paper in the room, no directory in the room for local info (hardly a necessity with their high speed Wi-Fi but some travelers prefer it), and their free breakfast is confusing. The breakfast, which is continental style, is to be eaten in the sit-down restaurant area only not taken back to the room. Eggs, to the surprise of many, are not included but made to order for an additional charge. Coffee is free but served by staff at your table, and they also clear your plates, so gratuity is expected. It's sort of minor, but caused enough confusion between myself and other travelers that it's worth mentioning. Pool area is nice, spa facilities are available at an additional charge. All in all it's a nice place to stay.

Shortly after our arrival a storm came through and the wind blew the outdoor umbrella into our windshield causing a large crack and dent. We were only planning to stay one night but had to stay an extra day to get it fixed, which they comped. They also paid for the windshield to be fixed and gave us free food and drink during our stay. Staff was great during our ordeal and kept us informed of when repairs would be made. Safelite came to the hotel and put new windshield in while in the parking lot and we were ready to go. Should also add they offered to shuttle us any where we wanted to go but we did not use that service. Definitely a memorable trip but they made it much better by being so attentive to our needs.

This hotel was cheap, and that was its primary asset. It was reasonable quality for the price. Pros: -Affordable. -Convenient to downtown (8 minute drive to convention center). -Room was clean and beds were comfortable enough. -Had a fridge in the room. This may be standard for hotels, but I wasn't sure a budget place like this would have it. Cons: -Thin walls, so you're playing the lottery. Was woken up both nights by yelling in the next room, and also we got our wall pounded on to quiet down for watching an action movie at what I would normally consider a reasonable volume. However, other members of the group in another room had no issues. -Unreliable room temperature, and the heating/cooling unit itself was very loud. -Bare-bones amenities: unreliable wifi; no breakfast. -Smell of smoke was pervasive in the elevator and hallways despite prominent no-smoking signs. It may have continued into the room, but less so, so the room smelled clean in contrast.

I stayed there for 3 nights. The housekeeping staff doesn't know what non-feather bedding is. The restaurant isn't open at night. The arcade area is constantly rented out for events, which means you can't easily walk through the 1st floor at all times. I got the feeling I was a deadbeat in their eyes as indicated by the little cards with notes on them in the room. I want my towels changed every day. If you want to offer me a bathroom and other items then put them IN THE ROOM and don't make me request them. OK to be fair here's some positives. Large flat screen TV. Comfortable bed. Nice bathroom (I wish the light on the magnifying mirror worked). The place is very security conscious. So the worst thing about the hotel is the location. There are homeless people everywhere. This town is run by the sports teams and when they are playing in town. Plenty of greasy bar food and alcohol EVERYWHERE! If you travel outside of the downtown area there are beautiful places in Ohio.

Pros: Inexpensive, enjoyed Thai restaurant/bar, right off highway, pool was huge, work out facility was better than some gyms, walking track above pool, life guard on duty, quick in and out to car. Cons: Old hotel that is in need of updating everywhere, hallways have an odor of various types of smoking from other rooms. Breakfast? Three trays one of bananas, one of muffins, another with cheese crackers and a Keurig machine. Lot of things needing fixed. In our room. If you want luxury, this hotel isnt it, if you want a cheap place to stay that isnt the worst you'll stay at, it fits. Surpisingly the room was clean, I stripped back the covers to do a search for bedbugs and it looked clean. The rooms are small and older style, beds werent the greatest. My daughter actually liked the place. Just dont expect the Ritz you arent paying that much. Expect a place to stay and save money, it's what you are looking for. Get breakfast from Tim Horton's accross the street with the money you saved

The shower & tiles were full of mold. Wife has asthma so bleaching/chemicals while in room is NOT an option. Room wan't cleaned of mold prior to arrival. Carpet baseboard was stapled to the wall and I nicked my ankle on staple. Elevator would not close, so other elevators would not stop on the floor. My wife, with 4 herniated discs, had to walk down 3 floors because the room key also stopped working so she couldn't get in room to call front desk for help while stranded in hall with no elevator. Rooms available on Hotel website & Kayak.com but we were refused another room at 1st, then told 'pay more' to move! Have videos/pictures of all health and safety violations. Management, 1 of the owners and AGODA refused refund/relocation. PERFECT location for convention center. We had to book rooms at LivIN hotel, because of mold & elevators, my wife's asthma & back condition. $900+ lost, hotel & AGODA refuse multiple refund requests for health/safety. Just facts - no emotion.

Nice place to stay overall w/ the exception of noise due to renovation.On the first night the front desk called our room and asked us to turn the TV down. They were not even turned on and nothing else was either. I mentioned to her that there was excess noise in the room above us. Did not help. Loud noises came from the room from 6:30 a.m. to 11:15 p.m. all three nights.

The hotel was fine - like any other Best Western. Large rooms, free parking, free breakfast, etc. We were satisfied with our stay. The only point is that it's not so close to Cedar Point, if that's the reason for your stay. It's not such an issue if you have a car, but worth mentioning. However, it's certainly a lot cheaper than staying in any of Cedar Point's hotels - and just as comfortable.

This hotel was rated only two stars but I figured we were only going to stay one night and the price was right. I was pleasantly surprised, this hotel is very nice. The room was clean and the location is perfect. Very close to the highway, restaurants, the football hall, mall and other shops. I would definitely stay there again and also recommend. Also free parking and WiFi and that's always good!

We were in town for a graduation. Although this older area of the city is a bit run down, the location was super close to the school. The building is under renovation, which is why I suspect we got such a great deal, but we were quite happy with our choice. The free breakfast was one of the best we've seen, the staff was friendly and helpful, and our room was not only comfortable, but also spic and span. The bathroom still had some areas from renovation that needed to be touched up (extra grout on the baseboards, door could use some touch up paint, etc.). Still a great value for the price. We'd stay again if ever in the area.

Apparently Agoda doesn't want a complete review of the facility. Note that if you book through Agoda or possibly any internet booking agent you are assigned a substandard room in the third building. Rooms for smokers, pet lovers and people booking through Agoda are in bldg 3. 1st floor. The advertised breakfast consists of microwave oatmeal, or corn flakes, milk or orange juice. Numerous broken or worn bits include: ice machine, outside security door in the back, elevator used to access the upper two floors in the back. The swimming pool is apparently closed most of the time to children. At least one of the three rooms I used had splits in the wall coverings. Some rooms have refrigerators, others don't. Use of the in facility telephone is hit or miss. Some lamps do not have bulbs. The entire facility is quite worn. Positives, I don't believe I encountered any bedbugs. I found the staff generally quite pleasant and helpful.