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Exterior view, Royal Lotus Hotel Halong in Hạ Long
Premium Double or Twin Room - Room plan, Royal Lotus Hotel Halong in Hạ Long
Lobby, Royal Lotus Hotel Halong in Hạ Long
Lobby, Royal Lotus Hotel Halong in Hạ Long
Swimming pool, Royal Lotus Hotel Halong in Hạ Long
Fitness center, Royal Lotus Hotel Halong in Hạ Long
Fitness center, Royal Lotus Hotel Halong in Hạ Long

Removed from saved list

8.0

Excellent

238 reviews

238 reviews

Housekeeping6
Breakfast2
View2
See map
See map

7.4

Very good

Location rating score

Very good location - 1.85 kilometers from city center
Parking
FREE
Popular landmarks
Dong Thien Cung
4.9 km
Bai Chay Bridge
5.0 km
Dau Go Gotto
5.4 km
Hon Ga Choi Island
7.4 km
Soi Sim Island
13.2 km
Closest landmarks
Halong Marine Plaza
330 m
Ha Long Night Market
330 m
Hồ Hùng Thắng
360 m
Bệnh viện Quốc tế Hạ Long
600 m
Hồ Cái Dăm
1.2 km

Royal Lotus Hotel Halong

A13, Block 1, East of Hung Thang 2, Bai Chay Ward,, Ha Long, Hạ Long, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Ha Long part of Hạ Long, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Hot tub

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Hot tub

Check-in/out [express]

BBQ facilities

Your dates are popular among travelersUsers are booking a place in Hạ Long every 5 minutes on Agoda.com
Value for money7.9
Distance to city center2 km
Location rating7.4
Nearest airportCat Bi International Airport (HPH)
Distance to airport34.0 km

Rooms available at Royal Lotus Hotel Halong

Excellent
Room comfort & quality

8.3

Premium Double or Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 queen be...
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Deluxe Double or Twin Room
...
  • Room size: 38 m²/409 ft²
  • Sea view
  • 2 single beds or 1 queen be...
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Junior Suite
...
  • Room size: 45 m²/484 ft²
  • Sea (partial view) view
  • 1 king bed or 2 single beds
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Suite
...
  • Room size: 57 m²/614 ft²
  • Sea (partial view) view
  • 1 king bed and 2 single bed...
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Twin room - Single use - De Luxe
...
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    Single room - De Luxe
    ...
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      room
      ...
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        Junior Suite - Single Use
        ...
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          Twin room - Garden view
          ...
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            Double or Twin Superior
            ...
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              Frequently asked questions

              Does Royal Lotus Hotel Halong have bars on the premises?

              Enjoy your trip the perfect way with a beverage in your hand at Royal Lotus Hotel Halong's bar readily available right in front of your doorstep for when you need a drink or two.

              Does Royal Lotus Hotel Halong offer laundry services?

              Yes! Royal Lotus Hotel Halong includes laundry service at your fingertips and even hot water linen and laundry washing for whenever you need your favorite outfits clean and fresh all throughout your vacation. Please contact the property for more information.

              Does Royal Lotus Hotel Halong provide dry cleaning services?

              Yes! Royal Lotus Hotel Halong offers dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.

              Is car parking available at Royal Lotus Hotel Halong?

              Royal Lotus Hotel Halong offers car park onsite free of charge for visitors with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

              What attractions are in close proximty of Royal Lotus Hotel Halong that are in walking range?

              While remaining at Royal Lotus Hotel Halong, jump start your holiday by visiting the closest destinations that are within close proximity to the property which include Halong Marine Plaza, Ha Long Night Market, and Hồ Hùng Thắng.

              In which languages can Royal Lotus Hotel Halong's staff members communicate?

              Royal Lotus Hotel Halong can converse in 4 languages and supports well-known languages such as English and Mandarin Chinese for guests traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

              What is the verified guest review consensus about Royal Lotus Hotel Halong's beds?

              67.0% of our past visitor assessments have given an optimistic review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Royal Lotus Hotel Halong down in the review section.

              What is the verified guest review consensus about Royal Lotus Hotel Halong's spa?

              100.0% of our past guest assessments have given a positive review and remarks about this property's spa. You can look up on more detailed customer reviews, and comments for Royal Lotus Hotel Halong down in the review section.

              What is the typical rating that verified Solo travelers' have given to Royal Lotus Hotel Halong?

              Verified solo travelers that have stayed at this property have given Royal Lotus Hotel Halong an average rating of 8.1. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

              What is the average rating that past Families with older children have given to Royal Lotus Hotel Halong?

              Verified families with older children that have stayed at this property have given Royal Lotus Hotel Halong an average rating of 7.7. You can look up more thorough customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

              What is the average rating that past Group travelers have given to Royal Lotus Hotel Halong?

              Verified group travelers that have stayed at this property have given Royal Lotus Hotel Halong an average rating of 8.6. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

              What is the closest airport to Royal Lotus Hotel Halong?

              The nearest airport to Royal Lotus Hotel Halong is Noi Bai International Airport, 129.0 km away.

              What people love about Royal Lotus Hotel Halong

              • 8.4

                Excellent
                Cleanliness

                "Has all the necessities in the hotel and is a clean hotel and there is a lot of value for your money."

                Sandra

                |

                November 6, 2019

              • 7.2

                Very good
                Cleanliness

                "Has everything that you need right in the hotel and is clean and a fair value for your money."

                Sandra

                |

                November 6, 2019

              • 7.6

                Very good

                "We liked this hotel very much."

                Sandra

                |

                November 6, 2019

              Property ranking|Compared to 1,037 Hạ Long properties
              See all rankings
              Room comfort score
              8.3/10
              Room size
              43 sqm.
              Cleanliness score
              8.5/10
              Value for money score
              7.9/10
              Better than
              97
              %
              of Hạ Long properties
              Bigger than
              92
              %
              of Hạ Long properties
              Better than
              85
              %
              of Hạ Long properties
              Better than
              82
              %
              of Hạ Long properties
              Overall rating:

              8

              Excellent
              238 reviews
              Cleanliness
              8.5
              Facilities
              8.2
              Location
              7.4
              Read all reviews >
              More about Royal Lotus Hotel Halong

              More about Royal Lotus Hotel Halong

              Experience Luxury and Convenience at Royal Lotus Hotel Halong

              Royal Lotus Hotel Halong is a 4.0-star hotel located in the beautiful city of Hạ Long, Vietnam. The hotel boasts a wide range of facilities that cater to the needs of every guest. From shops, coffee shop, and bar to laundry service, restaurant, and room service, you will find everything you need for a comfortable stay. Safety deposit boxes, airport transfer, tours, valet parking, and concierge services are also available for your convenience. The hotel features air conditioning, bathrobes, hair dryer, television, mini bar, balcony/terrace, satellite/cable TV, massage, indoor pool, hot tub, fitness center, sauna, steam room, and spa. Stay connected with Wi-Fi in public areas and enjoy hassle-free parking with car park, designated smoking area, car park onsite, self-parking, and car park free of charge. Other amenities include refrigerator, Free Wi-Fi in all rooms, dry cleaning, express check-in/check-out, BBQ facilities, car hire, luggage storage, shared lounge/TV area, daily housekeeping, fireplace, gift/souvenir shop, taxi service, breakfast buffet, and continental breakfast. With free fitness center access, Royal Lotus Hotel Halong offers everything you need for a luxurious and convenient stay.

              Luxurious and Spacious Rooms at Royal Lotus Hotel Halong

              Royal Lotus Hotel Halong offers a variety of room types to suit any traveler's needs. Choose from the Deluxe Double or Twin Room, which provides 38 square meters of space and the option of 2 single beds or 1 queen bed. The Junior Suite offers even more room to stretch out with 45 square meters and the choice of 2 single beds or 1 king bed. For those seeking a premium experience, the Premium Double or Twin Room provides 30 square meters of space with 2 single beds or 1 queen bed. Finally, the Suite is the ultimate indulgence with 57 square meters of space and the option of 2 single beds or 1 king bed. No matter which room type you choose, you'll be surrounded by luxury and comfort at Royal Lotus Hotel Halong.

              Explore the Best of Hạ Long from Royal Lotus Hotel

              Situated in the heart of Hạ Long, Royal Lotus Hotel Halong offers easy access to some of the city's most popular landmarks and attractions. Marvel at the stunning stalactite and stalagmite formations at Dau Go Gotto, or indulge in a day of family fun at the Sun World Ha Long Park. For those looking to shop and dine, the Bai Chay Commercial Center is just a short walk away. And for thrill-seekers, Dragon Park offers a variety of exciting rides and attractions. With so much to explore, Royal Lotus Hotel Halong is the perfect base for your Hạ Long adventure.

              Top-Notch Staff and Wonderful Views

              Royal Lotus Hotel Halong is a highly recommended hotel with top-notch staff who are very nice, helpful, and efficient. They go out of their way to make every stay wonderful. The hotel's location is perfect, close to all popular destinations, and the top floor restaurant and bar offer spectacular views at night. Guests appreciate the spacious rooms with wonderful views of the bay. Overall, guests highly recommend this hotel for its excellent staff and stunning views.

              Experience Exceptional Comfort and Service at Royal Lotus Hotel Halong

              Royal Lotus Hotel Halong in Hạ Long, Vietnam boasts exceptional customer ratings across multiple categories. With an overall rating of 8.0, guests have praised the hotel for its exceptional cleanliness, comfortable accommodations, and outstanding staff performance. The hotel has also received high marks for its facilities, with a rating of 8.2, which includes a fitness center, outdoor pool, and sauna. Despite receiving a lower rating for food and dining, guests have noted that the hotel's breakfast buffet is a highlight of their stay. With a value rating of 7.9, guests can enjoy all of these amenities at an affordable price. Whether you're traveling for business or leisure, Royal Lotus Hotel Halong is the perfect destination for a comfortable and memorable stay.

              Show less

              Amenities and facilities

              Excellent
              Facilities

              8.2

              Most talked about facilities

              Breakfast

              8 mentions

              Swimming Pool

              8 mentions

              Housekeeping

              7 mentions

              Food & Dining

              3 mentions

              Languages spoken
              • English
              • Chinese [Mandarin]
              • Korean
              • Vietnamese
              Accessibility
              • Wheelchair accessible
              Internet access
              • Free Wi-Fi in all rooms!
              • Internet
              • Wi-Fi in public areas
              Things to do, ways to relax
              • Fitness center
              • Hot tub
              • Massage
              • Sauna
              • Spa
              • Spa/sauna
              • Steamroom
              • Swimming pool [indoor]
              • Tours
              Cleanliness and safety
              • Face coverings on staff
              • Hand sanitizer
              • Hot water linen and laundry washing
              • Protective screens in common areas
              Dining, drinking, and snacking
              • Bar
              • BBQ facilities
              • Breakfast [buffet]
              • Breakfast [continental]
              • Coffee shop
              • Restaurants
              • Room service
              Services and conveniences
              • Concierge
              • Currency exchange
              • Daily housekeeping
              • Doorman
              • Dry cleaning
              • Elevator
              • Facilities for disabled guests
              • Fireplace
              • Gift/souvenir shop
              • Laundry service
              • Luggage storage
              • Safety deposit boxes
              • Shops
              • Smoke-free property
              • Smoking area
              For the kids
              • Babysitting service
              • Family room
              Access
              • Check-in/out [express]
              • Front desk [24-hour]
              • Pets allowed
              • Security [24-hour]
              Getting around
              • Airport transfer
              • Car park [free of charge]
              • Car park [nearby]
              • Car park [on-site]
              • Rental car
              • Taxi service
              • Valet parking
              Available in all rooms
              • Air conditioning
              • Bathrobes
              • Bathtub
              • Blackout curtains
              • Coffee/tea maker
              • Complimentary tea
              • Desk
              • Free bottled water
              • Free instant coffee
              • Free welcome drink
              • Hair dryer
              • In-room safe box
              • Mini bar
              • Mirror
              • Private bathroom
              • Refrigerator
              • Satellite/cable channels
              • Seating area
              • Shower
              • Slippers
              • Telephone
              • Toiletries
              • Towels
              • Wi-Fi [free]
              • Wooden/parqueted flooring

              Food and dining

              Breakfast options
              • Asian
              • Buffet

              Location

              A13, Block 1, East of Hung Thang 2, Bai Chay Ward,, Ha Long, Hạ Long, Vietnam
              Very good
              Location

              7.4

              Airports
              • Cat Bi International Airport (HPH)
                34.0 km
              Public transportation
              • Halong Train Station
                2.2 km
              Hospital or clinic
              • Bệnh viện Quốc tế Hạ Long
                600 m
              Shopping
              • Bai Chay Commercial Center
                3.6 km

              What's nearby

              Popular landmarks
              • Dong Thien Cung
                4.9 km
              • Bai Chay Bridge
                5.0 km
              • Dau Go Gotto
                5.4 km
              • Hon Ga Choi Island
                7.4 km
              • Soi Sim Island
                13.2 km
              • Sung Sot Cave
                14.6 km
              • Luon Caves
                17.9 km
              • Cua Van Fishing Village
                19.6 km
              Nearby landmarks
              • Halong Marine Plaza
                330 m
              • Ha Long Night Market
                330 m
              • Hồ Hùng Thắng
                360 m
              • Bệnh viện Quốc tế Hạ Long
                600 m
              • Hồ Cái Dăm
                1.2 km
              • family mart
                1.2 km
              • Bai Chay Tourist Wharf
                1.5 km
              • Hồ Ao Cá
                1.8 km
              • Núi Bãi Cháy
                1.8 km
              • Câu lạc bộ Cầu Lông bến xe Bãi Cháy
                1.9 km
              Distances shown are straight-line distances on the map. Actual travel distances may vary.

              Property policies

              Children and extra beds

              Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

              All children are welcome.

              Children 0-5 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 6 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • When booking more than 5 rooms, different policies and additional supplements may apply.

              Some helpful facts

              Check-in/Check-out
              • Check-in from14:00
              • Check-out until11:00
              Getting around
              • Airport transfer fee165000 VND
              • Distance from city center2 km
              • Travel time to airport (minutes)240
              Extras
              • Breakfast charge (unless included in room price)250000 VND
              • Daily Internet/Wi-Fi fee0 USD
              The property
              • Non-smoking rooms/floorsYes
              • Number of bars/lounges1
              • Number of floors15
              • Number of restaurants3
              • Number of rooms 147
              • Room voltage220
              • Year property opened2010
              • Most recent renovation2016
              Parking
              • Daily parking fee0 USD

              Reviews of Royal Lotus Hotel Halong from real guests

              Provided by verified guests of Agoda
              8.0
              Cleanliness8.5
              Facilities8.2
              Location7.4
              Room comfort and quality8.3
              Service8.2
              Value for money7.9
              High score for Hạ Long
              Rating
              9+ Exceptional (37)
              8-9 Excellent (47)
              7-8 Very Good (53)
              6-7 Good (17)
              <6 Below Expectation (27)
              Time of the year
              Mar - May (37)
              Jun - Aug (76)
              Sep - Nov (39)
              Dec - Feb (29)

              Show reviews that mention 

              Showing 181 verified guest comments
              12345
              9.0
              Exceptional
              Tat from Vietnam
              Family with young children
              Stayed 3 nights in April 2014

              Excellent Hotel”

              decoration, pleasant staff, facilities

              After three nights in Royal Lotus Hotel Ha Long, I have to admit that it is the best hotel which I have booked via Agoda. Royal Lotus Hotel Ha Long is a brand new hotel. Consequently, the facilities are very modern and good as a four star hotel. I also was impressed by the room design, cleanliness and pleasant helpful staffs as well. Without a doubt, if I come back to Ha Long, I will choose Royal Lotus Hotel Ha Long again.

              Reviewed May 02, 2014

              See room deals

              10.0
              Exceptional
              Annabelle from United Kingdom
              Couple
              Deluxe Double or Twin Room
              Stayed 2 nights in January 2018

              Exceptional”

              After having such a disappointing experience the night before in a different hotel, we stumbled upon the Lotus Hotel. All of the staff were lovely and went out of their way to make it a wonderful stay. They made a point of asking us about our day and arranged for us to go on a wonderful tour out to the islands and the pearl farm. We also had an issue with our bank card to which they called the UK bank we are with at no cost and were so understanding and genuinely concerned for our well being. The staff here were top notch and made the stay even more enjoyable. The room we had was very spacious, with a wonderful view of the bay. We didn't want for anything and if we came back to HaLong we would absolutely stay here.

              Reviewed January 08, 2018

              See room deals

              9.7
              Exceptional
              Jonathan from Singapore
              Couple
              Stayed 2 nights in April 2012

              Value for money”

              Delivered more than you expect

              The hotel is really impressive.Value for money and the hotel provide more than you can expected.The room is big and with and have a wonderful view and most importantly is the friendly staff over at Royal lotus halong hotel.Thumbs up for your services.

              Reviewed May 06, 2012

              See room deals

              9.0
              Exceptional
              Rima from United Kingdom
              Couple
              Stayed 1 night in May 2015

              comfortable stay”

              loved the view of Halong bay. staff were very accommodating. comfortable room.

              We were upgraded to a junior suite which was nice as has an amazing view of halong bay. Our stay was very nice..despite the room floor not being hoovered. .cleaner came round very quickly to do this. Area is in middle of nowhere...we were only therefor convenience of being close to the pier where we departed for our cruise the next day. When we did come out for a walk it felt deserted. There was also some dogs right next to the hotel which tried to bite my partners leg for no reason...could have ended horribly had it managed to...the owner just stood and watched. ..not even yelling /taming his dogs!

              Reviewed June 02, 2015

              See room deals

              10.0
              Exceptional
              James from Philippines
              Group
              Premium Double or Twin Room
              Stayed 1 night in September 2017

              Great Service”

              We arrived at the hotel 3AM in the morning for an early check-in, the lady receptionist (who woke up just to accomodate/receive us) is very accommodating and made sure provide our needs. She also did not hesitate to entertain our on-the-spot query/booking for Halong Bay Tour! All other staff were also accomodating and professional! 5 Stars for Staff 5 Stars for Location/Accesibility 5 Starts for Hotel Room 4 Stars for Breakfast Buffet One thing is that the hotel made us pay 70K dong during check-out for the “missing hand towel” which we did not use/get.

              Reviewed October 17, 2017

              See room deals

              6.7
              Good
              Kevin from United States
              Family with young children
              Stayed 2 nights in April 2014

              Comfortable, clean and modern hotel ”

              room, buffet, staff

              This is fairly new hotel with clean and nicely designed modern rooms/facilities. As other previous guests have mentioned it's a little bit far from the action, but it's only a quick 5 minute drive to get there and the town isn't that exciting really, you might want to check the night market, but going out on a boat tour to see the bay is the main attraction. If you want to do a boat tour you can easily do this on your own at the ferry station at the middle of Ha Long Road, you can't miss it and it's just a few minute taxi ride from the hotel. Cua Van Restaurant is just down the road walking distance, but everything else you have to take a taxi. Overall I liked staying at the Royal Lotus, the breakfast buffet was good with a mix of western/eastern dishes, the rooms were satisfactory, plus the staff was friendly and helpful. The only minor complaint I have is that the neighbors were noisy late at night and early in the morning coming and going, slamming the doors and there was no sound insulation so you hear everything! The hotel should really put some padding on the doors so they don't slam. Also the roof-top pool isn't heated which was an initial shock to the system jumping in. They really should open at least a part of the retractable roof to heat it up a little bit and enjoy the ocean air!

              Reviewed May 11, 2014

              See room deals

              7.3
              Very good
              Linh from Vietnam
              Family with young children
              Stayed 1 night in June 2014

              A good hotel but need to improve on service”

              Location, value for money

              Stayed 2 nights in July. The hotel is located about 15 minutes away from main town of Halong. So I like this hotel area more as it is not so crowded. The checking was quite efficient. The beds are comfortable. It has inroom safe and free wifi though the speed is not so good. It had a LCD TV but it is too small and hung far away from the bed so I didn't bother watching it at night. The room interior is quite old, contradict to many reviews about this hotel. Most of the things are old and worn out. The breakfast is very good with variety of food. The dining place is big and noisy. The staff at the breakfast service is not professional. They often disturb you while you having your breakfast by clearing dirty dishes across your faces. Shall they need to learn how to do it from behind the guest instead? The hotel has a pool on its annexed building. However, there are problems. 1/ Guests did not shower before pool. 2/ No regulation on dive-jumping, dangerous for kids and swimmers. 3/ Pool watch staff in walking leather shoes, standing just 5 inches away from the water and that definitely made your pool very unhygienic. The hotel should have a regulation that requests your pool watch staff to wear proper clothes when they are on duty at the swimming pool. At check out, everything is also very smooth, except there is a problem at service as well. The doorman was just looking at us when we were caring out our luggage. At least he could open up the main entrance for us. No, he stood looking outside and ignored us. Overall, I enjoyed staying at this hotel. Thank you.

              Reviewed July 13, 2014

              See room deals

              9.0
              Exceptional
              BOAY from Singapore
              Family with teens
              Stayed 2 nights in December 2011

              Very spacious room and a modern layout”

              We love the spacious rooms and their very modern decor, with designer toiletries for the bathroom.

              we enjoyed the spacious rooms and the restaurant/cafe but found the price a little high, though. tried out the royal thai massage with my daughter while hubby tried out the jasmine rice body scrub. good service but i think it would be helpful if at least one of the staff could converse in english to ease the communication because no one could answer any questions we had. or at least they should have rules, etc. printed in english for tourists to read. only the spa menu was in english but description was not sufficient for us. anyway, the front office staff were well-versed in english and helpful in arranging for our transportation and cruises.

              Reviewed January 08, 2012

              See room deals

              8.7
              Excellent
              Trang from Vietnam
              Family with teens
              Stayed 1 night in June 2013

              The hotel was great. I did relax and comfort”

              Clean rooms, nice view and good foods

              I just stayed for 1nite here as a short holiday on the weekend. But i totally feel so impress with this hotel. Well, make me wanna come back again when i hv a plan to Ha Long City.

              Reviewed July 10, 2013

              See room deals

              9.0
              Exceptional
              Ruan from United Kingdom
              Group
              Stayed 1 night in July 2012

              Lovely hotel with grear staff”

              Well furnished with good facilities

              staff were very friendly and the hotel was a delight. the breakfast was varied with healthy options and was delicious. the gym and pool were very well done up. only downside is halong city is far away from the bay and this hotel is not near any travel agents

              Reviewed July 23, 2012

              See room deals

              8.8
              Excellent
              Rick from Canada
              Couple
              Premium Double or Twin Room
              Stayed 2 nights in April 2018

              Good choice among lots of choices”

              We chose this hotel because we thought it would be closer to the pier, but you need a taxi. There are also quite minimal choices for food in the area. We tried to eat at the Japanese restaurant in the hotel twice but there was never anyone in there so we were unsure. One night we tried to eat at the other restaurant in the hotel but were put in an empty room, away from the other diners (possible it was full, couldn't tell, but we would have waited for a table if given the choice) so we left. Tried to order room service but after 4 times I gave up because they weren't understanding me (language barrier not their fault, but I was asking for something simple that was listed on the menu). I gave up and hung up, but to their credit, they called back and my husband had more luck communicating. All we ever want for breakfast is coffee, and it's always disappointing when the carafe is empty and you have to flag someone down to make a new pot, which we did the two days we were there.

              Reviewed April 15, 2018

              See room deals

              9.3
              Exceptional
              MARY from Singapore
              Solo traveler
              Stayed 2 nights in August 2013

              Very comfortable stay”

              Comfort, Food, Spa

              The room is big, modern and very comfortable. Breakfast spread is really good too. Location is not excellent as if you want to go to the markets or restaurants you have to take a taxi, but taxi ride is about 50-60,000 dong so it is not expensive. Good trade off for the price of the hotel. The Spa / Massage is PERFECT. Masseuse with great skills and definitely worth it. Front desk staff, Ms Huyen was very helpful and friendly. Overall, great stay.

              Reviewed August 05, 2013

              See room deals

              6.0
              ALITA from Philippines
              Couple
              Stayed 1 night in June 2015

              Hotel lacks training in handling tourist guests”

              1) Location -- if you can get a room with a view if the Bay 2) new modern look that however allows heat & sun to make for uncomfortably hot lobby & common areas 3)

              1) hotel doesn't have tour adviser, girl just said "get your ticket at wharf" & we ended up not understanding ticket seller & resorted to getting assistance ftom someone who spoke Enhlish --- & paying 3x the normal price & getting into a 4hr tour boat when we paid for a 6-hr tour! Ha Long Bay is a big tourist trap, we would have preferred to get hotel assistance. 2) Staff not very conversant in English, esp most impt for front desk. A minor staff told us late checkout could be 4pm. We got back from Ha Long tour past 1pm, got down before 3pm, then they charged us addl halfday rate, saying the staff did not understand us -- yet, she volunteered info w/o my asking her anything. All i said was that we were checking out. 3) what is H&K Hospitality? It should train staff to handle tourist concerns.

              Reviewed July 03, 2015

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              8.3
              Excellent
              Eduardo from Philippines
              Family with teens
              Stayed 1 night in May 2011

              Great Hotel but a bit farm from the central”

              Spacy and comfortable room

              The hotel is quite of for the price. The room has plenty of space and well arrange furnitures. Indoor swimming pool is an added value. The buffet breakfast is great.

              Reviewed May 12, 2011

              See room deals

              10.0
              Exceptional
              Vasil from New Zealand
              Family with teens
              Deluxe Double or Twin Room
              Stayed 3 nights in March 2018

              Exceptional”

              Very nice hotel, very good location close to all popular destinations, top floor restaurant and bar at has spectacular view at night, highly recommended!!!

              Reviewed April 12, 2018

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              7.7
              Very good
              CHIN from Malaysia
              Couple
              Stayed 1 night in November 2015

              What a beautiful hotel !”

              Staff , clean , interior

              The hotel is beautiful ! It have some facilities like sky bar , swimming pool ! The sky bar is very beautiful , you can see Halong Bay on the top ! The staff was nice and friendly . The room is very clean and beautiful inside ! Location is a little bit far from the jetty and not included breakfast . Overall I think it is a good hotel !

              Reviewed November 19, 2015

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              9.2
              Exceptional
              Sirichai from Germany
              Group
              Premium Double or Twin Room
              Stayed 1 night in December 2017

              Exceptional”

              We got a clean & spacious room with sea view. The hotel staffs are very friendly, helpful and polite, please keep these qualities to guard your standard :-) The fitness room is also clean and well equipped : there's even free drinking water at the corner for those who got tired from the exercises. The hotel is located not far from a street with a lot of seafood restaurants, so we enjoyed the seafood in one restaurant nearby very much.

              Reviewed December 27, 2017

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              7.2
              Very good
              Sandra from Mexico
              Couple
              Premium Double or Twin Room
              Stayed 2 nights in October 2019

              Good Option for Halong City”

              We think this hotel is a good option for Halong City. It is in a central location. Has everything that you need right in the hotel and is clean and a fair value for your money. We would recommend this hotel.

              Reviewed November 06, 2019

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              8.0
              Excellent
              Lim from Malaysia
              Family with young children
              Premium Double or Twin Room
              Stayed 1 night in February 2018

              Room is big and clean”

              Overall is good,opposite is halong night market, but it just a little bit far from the Halong central, but 10mins cab can reach all this, no big deal.

              Reviewed February 06, 2018

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              8.4
              Excellent
              Sandra from Mexico
              Solo traveler
              Premium Double or Twin Room
              Stayed 2 nights in October 2019

              Liked our stay!”

              It is in a central location. Has all the necessities in the hotel and is a clean hotel and there is a lot of value for your money. I recommend this hotel.

              Reviewed November 06, 2019

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              Xin chao, Warmest greeting from Royal Lotus Hotel Halong's team!!! We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms. Thank you once again for your review and we are looking forward to welcoming you on your next stay with us. Regards!

              Responded February 25, 2020
              Royal Lotus Hotel Halong
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