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Shangri-La The Shard, London
Shangri-La The Shard, London
Shangri-La The Shard, London
Shangri-La The Shard, London
Shangri-La The Shard, London
Shangri-La The Shard, London
Shangri-La The Shard, London

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9.2

Exceptional

255 reviews

255 reviews

View34
Breakfast3
Housekeeping3
See map

9.4

Exceptional

Location rating score

Exceptional location - 90 meters from city center
Parking
Available
Popular landmarks
Tower Bridge 1.1 km
Tower of London 1.3 km
London Eye 2.2 km
Big Ben 2.5 km
National Gallery 3.0 km
The British Museum 3.5 km
Buckingham Palace 3.7 km
Madame Tussauds London 5.3 km
V&A - Victoria and Albert Museum 5.8 km
Natural History Museum 6.1 km
Nearby landmarks
Colab Factory 160 m
Guy Street Park 290 m
Balin House car park 320 m
Cave Cru Classe 330 m
Snowsfields car park 330 m
Bermondsey & Landowne Medical Mission 390 m
Dickens Square 420 m
Cockfighter of Bermondsey 440 m
White Cube 440 m
Borough Tube Station 450 m

Shangri-La The Shard, London

31 St Thomas Street, London, Waterloo and Southwark, London, United Kingdom, SE19QU - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Waterloo and Southwark part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

450 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Workout and Leisure
Fitness center
Swimming pool [indoor]

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Pets allowed

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money8.3
Distance to city center10.2 km
Location rating9.4
Nearest airportLondon City Airport (LCY)
Distance to airport9.5 km

Rooms available at Shangri-La The Shard, London

Exceptional
Room comfort & quality

9.7

Iconic Shard Suite
...
  • Outdoor view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Iconic City View Room - 1 King
...
  • Outdoor view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Deluxe City View Room - 1 King
...
  • Outdoor view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Superior Shard Room - 1 King
...
  • Outdoor view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Premier Shard Suite
...
  • Outdoor view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Premier City View Room - 1 King
...
  • Outdoor view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Premier Shard Room King
...
  • Outdoor view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Premier City View Room - 2 Twins
...
  • Outdoor view
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Superior Shard Room
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices
Shard Suite with Iconic View
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La The Shard, London?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Shangri-La The Shard, London?

Shangri-La The Shard, London is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Shangri-La The Shard, London has a car park available for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around London with private transportation, the hotel can arrange both taxis or car rental.

What are my dining options at Shangri-La The Shard, London?

Shangri-La The Shard, London features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Shangri-La The Shard, London?

Shangri-La The Shard, London does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Shangri-La The Shard, London?

Borough Tube Station is the closest train, metro, or bus station, about 440 m away from Shangri-La The Shard, London.

What restaurants are nearby Shangri-La The Shard, London?

Restaurants including Greggs, Dover Castle Bar and The Roebuck are popular in Shangri-La The Shard, London’s neighborhood which is known as Waterloo and Southwark.

What popular shopping places are close to Shangri-La The Shard, London?

Located in the Waterloo and Southwark area, Shangri-La The Shard, London is close to great shopping choices like Cave Cru Classe, White Cube and New Caledonian Market.

What are popular attractions near Shangri-La The Shard, London?

Guests at Shangri-La The Shard, London can easily visit London Eye, The View from The Shard and Tate Modern located in the Waterloo and Southwark area.

What popular natural sightseeing spots are close to Shangri-La The Shard, London?

Shangri-La The Shard, London is located in the Waterloo and Southwark area, which is famous for natural sightseeing destinations such as Cobourg Road Nature Reserve, Wildflowers and Jubilee Gardens.

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Explore the neighborhood

What people love about Shangri-La The Shard, London

  • 10

    Exceptional

    "Will definitely be returning"

    jonathan

    |

    November 17, 2019

  • 9.6

    Exceptional
    Staff 

    "All staffs are pretty friendly and helpful, excellent experience"

    Ren

    |

    October 2, 2019

  • 10

    Exceptional

    "The tansportation is so convience."

    yan

    |

    August 11, 2019

Overall rating:

9.2

Exceptional
255 reviews
Cleanliness
9.6
Facilities
9.5
Location
9.4
Read all reviews >
More about Shangri-La The Shard, London

More about Shangri-La The Shard, London

Shangri-La The Shard, London

Shangri-La The Shard, London is the perfect place to experience London and its surroundings. From here, guests can enjoy easy access to all the landmarks this lively city has to offer. The true local flavors and culture of London are yours with a stay at Shangri-La The Shard, London, located just 2.2 km from the famous London Eye.
Take advantage of a wealth of unrivaled services and amenities at Shangri-La The Shard, London. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of London can be assisted with taxi and car hire services available.
Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Shangri-La The Shard, London. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Shangri-La The Shard, London. Warm up at the end of the day with a visit to the massage. The many offerings at Shangri-La The Shard, London ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.


Around the property

Venture outside Shangri-La The Shard, London and explore London during your stay. Spend a day and acquire some cultural knowledge at The British Museum located 3.5 km away, where you can explore works of arts and cultural pieces. You're sure to want to visit Tower of London located 1.2 km away, among the most sought-after photographs for anyone visiting London.

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Amenities and facilities
Exceptional
Facilities

9.5

Most talked about facilities

View

14 mentions

Breakfast

11 mentions

Swimming Pool

5 mentions

Food & Dining

3 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Dutch
  • French
  • German
  • Italian
  • Russian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Massage
  • Pool with view
  • Sauna
  • Swimming pool [indoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Shared stationery removed
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Full kitchen
  • Hair dryer
  • Heating
  • Hypoallergenic
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Mini bar
  • On-demand movies
  • Private bathroom
  • Radio
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Restaurants on site

Ting

  • Cuisine: Asian, European
  • Menu: Buffet
Location
31 St Thomas Street, London, Waterloo and Southwark, London, United Kingdom, SE19QU
Exceptional
Location

9.4

Airports

  • London City Airport (LCY)
    9.5 km
  • Gatwick Airport (LGW)
    39.0 km

Public transportation

  • Borough Tube Station
    450 m
  • London Bridge Railway Station
    660 m

Hospital or clinic

  • Bermondsey & Landowne Medical Mission
    390 m

Shopping

  • Camden Market
    6.2 km

Convenience store

  • WHSmith
    980 m 8 min drive

Cash withdrawal

  • ATM
    100 m 1 min walk
What's nearby

Popular landmarks

  • Tower Bridge
    1.1 km
  • Tower of London
    1.3 km
  • London Eye
    2.2 km
  • Big Ben
    2.5 km
  • National Gallery
    3.0 km
  • The British Museum
    3.5 km
  • Buckingham Palace
    3.7 km
  • Madame Tussauds London
    5.3 km
  • V&A - Victoria and Albert Museum
    5.8 km
  • Natural History Museum
    6.1 km

Nearby landmarks

  • Colab Factory
    160 m
  • Guy Street Park
    290 m
  • Balin House car park
    320 m
  • Cave Cru Classe
    330 m
  • Snowsfields car park
    330 m
  • Bermondsey & Landowne Medical Mission
    390 m
  • Dickens Square
    420 m
  • Cockfighter of Bermondsey
    440 m
  • White Cube
    440 m
  • Borough Tube Station
    450 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Distance from city center10.2 km
  • Travel time to airport (minutes)35

The property

  • Number of bars/lounges1
  • Number of floors18
  • Number of restaurants2
  • Number of rooms 202
  • Year property opened2014
  • Most recent renovation2014

Reviews of Shangri-La The Shard, London from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.6
Facilities9.5
Location9.4
Room comfort and quality9.7
Service9.3
Value for money8.3
High score for London
Rating
9+ Exceptional (117)
8-9 Excellent (25)
7-8 Very Good (8)
6-7 Good (5)
<6 Below Expectation (7)
Time of the year
Mar - May (35)
Jun - Aug (47)
Sep - Nov (43)
Dec - Feb (37)
All guests (255)
All languages

Show reviews that mention 

Showing 162 verified guest comments
12345
10.0
Exceptional
jonathan from United Kingdom
Couple
Iconic City View Room - 1 King
Stayed 2 nights in November 2019

The best views in London.. hands down”

Amazing 180 degree views over the river & tower bridge. Worth paying a little extra to stay in the iconic room. World class food Very helpful staff The cleaners are SO good and ordered our belongings beside the bed and in the bathroom. Will definitely be returning

Reviewed November 17, 2019

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10.0
Exceptional
lanlan from Singapore
Business traveler
Stayed 1 night in January 2019

very nice service ”

I lost my card and lost my hermes bag in hotel but the staff returned to me. It’s very touch and make me felling so warm

Reviewed January 26, 2019

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10.0
Exceptional
yan from China
Solo traveler
Stayed 1 night in December 2018

Amazing!!”

The tansportation is so convience. The view is super great!

Reviewed August 11, 2019

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8.8
Excellent
Sandra from Germany
Couple
Iconic City View Room - 1 King
Stayed 1 night in May 2019

Wonderful stay”

We had a great stay at ShangriLa. The hotel stuff is so so friendly. We had an Ionic room with an amazing view. The room was really big, comfortable and very clean. However when you book the afternoon tea 6 months in advance and when you have one of the most expensive hotel rooms, I expect to have a window seat during afternoon tea. We were seated in the back and only after some checking, we could take a table at the window. Also we had to wait 15 minutes in the morning for a table for breakfast.We asked for water until we were seated, this seemed to be a problem at first. Breakfast was not included in the £640 room/night and was very expensive. I had much better breakfasts in other hotels. Also our ordered newspaper wasn't there. Great hitel with an amazing view, but for such a price, I expect perfect service.

Reviewed May 10, 2019

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9.6
Exceptional
Ren from China
Couple
Deluxe City View Room - 1 King
Stayed 1 night in September 2019

Perfect Service”

All staffs are pretty friendly and helpful, excellent experience

Reviewed October 02, 2019

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6.4
Good
Korakit from Thailand
Couple
Premier Shard Room King
Stayed 2 nights in February 2020

Disappointed with pre-communication and pre-authorization fees”

I was informed about £100 pre-authorisation fees per night before checking in With 2 nights it should add up to £200 However the reception staff said that from Feb 2020, the policy changes and there would be £200 pre-authorisation fees PER NIGHT And if guest would like to use cash for pre-authorisation, it would increase to £400 per night which was really insane for a total of £800 pre-authorisation fees for 2 night stay

Reviewed February 22, 2020

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9.2
Exceptional
Mark from United Kingdom
Couple
Stayed 2 nights in June 2018

Amazing experience ”

We visited the Shard , Shangri La Hotel for a 2 night break to watch the trooping the colour to celebrate our 50th ! All I can say from the moment we arrived to when we left it was an amazing experience, we stayed in a deluxe city view room overlooking London Bridge you could see St Paul, London Eye, Buckingham Palace, Tower of London and wonderful views of the city and Thames and a short stroll to the famous Borough Market for a spot of street food lunch ! Staff were excellent and very attentive, food in the TING restaurant was absolutely delicious, a dip in the skypool is a must ... I can’t fault the stay apart from not long enough 😀! Thanks to Shangari La for your excellent facilities and service , we will return one day for sure Mark and Julie from Nottingham

Reviewed June 11, 2018

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10.0
Exceptional
Simon from United Kingdom
Couple
Stayed 1 night in April 2018

A must stay”

From the moment you arrive at the Shangri-La Hotel you are treated like royalty, while you check in you are given a glass of champagne. The reception staff are very friendly and professional. Check in time is 3 o'clock but we arrived at 11.30 am and our room was ready for us so we didn't have to wait around, which was fantastic! The room you can not fault at all it is perfect, big comfortable bed big tv, coffee machine, it has everything you would need for a nice stay. The bathroom was massive with a big double shower and a bath tub in the middle of the room facing the amazing view over London. We didn't eat at either restaurant as we had other plans but the menu looked amazing, we did go up to the 54th floor where there is a bar again with amazing views over the city. The bar has an extensive drinks and cocktail menu, the only slightly negative think i would say is that some of the cocktails are quite expensive. I personally didn't mind paying the prices as it was a special occasion.

Reviewed April 04, 2018

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10.0
Exceptional
Pauline from United Kingdom
Couple
Stayed 1 night in January 2016

Best Birthday stay ever”

We praised everything about this hotel. Every aspect of our stay far outweighed our expectations, and they were pretty high given the cost.

We only stayed at The Shard for one night as part of my 65th birthday and retirement celebration. From the moment we entered the room it was breath-taking. The view (41st floor) was truly amazing, even when it was raining in the morning. Dinner in the restaurant was of Masterchef standard i.e. exquisite. The staff made us feel like royalty. They were courteous respectful and cheerful from front of house staff through to housekeepers and waiters. Nothing was too much trouble for them. The room itself was wonderful with every conceivable modern convenience and service. There was even cable internet for those without Wi Fi. We would surely recommend the Shard to anyone thinking of staying at a truly five star hotel in London.

Reviewed January 15, 2016

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9.0
Exceptional
James from United Kingdom
Couple
Stayed 2 nights in May 2015

Fantastic views and great bar staff.”

Room quality, views, and the sky bar (gong)

Our stay was at first what I would consider average for such a high class hotel of this standard due to a couple of issues encountered, however the staff were amazing at dealing with our complaints and they were quickly remedied making our stay what you would expect. The staff in the gong bar (sky bar) on the 52nd floor were truly amazing and made our nights in their amazing. Great views, lovely cocktails, lovely welcoming atmosphere and staff. Definitely would recommend a stay, only if you're going to use the facilities and experience the "shard" if you just want a room with a view I suggest visiting the bar one evening (as its open to the public), experience the views and stay else where because you are most definitely paying a huge premium for the "shard" experience and you can get the same room standards elsewhere in the city for less cost.

Reviewed May 26, 2015

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10.0
Exceptional
Christian from Taiwan
Couple
Stayed 2 nights in September 2016

I'll definitely come back with staying here! They got the best view and concierge service in London.”

I've staying here for two nights, everything was perfect. The concierge is very kind and professional. They help me on suggesting the best restaurants not only dinner and lunch but also afternoon tea and even if you are looking for fish and chips. They also book the tickets of the London eye and Westminster Abbey for me , that make my trip efficiently accomplished. The hotel from level 34 to 52 of course you'll got the best view of city. The view of my room was perfect. I can see London eye and Big Ben even from my bathtub. I really recommend to stay at Shangrila at the shard.

Reviewed October 04, 2016

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9.2
Exceptional
XINGNING from Australia
Couple
Stayed 2 nights in July 2017

Very nice hotel but location could have better”

Shangri la's flagship hotel in Europe , together the one in Paris , distinguish itself from other shangri la's business Hotel image . Very spacious room and bathroom with top facilities , great view from the shard, nice staff, offer some Asian food options but overall food quality needs to be improved . Busy breakfast and sometimes small Mistakes occurs. Location is on south wharf and need to travel to the other side of the river for tourist spot . If for tourists , maybe not a perfect location . But overall very nice stay

Reviewed July 19, 2017

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9.0
Exceptional
Marcelle from United States
Couple
Stayed 1 night in February 2016

Birthday Weekend”

The room was great we were upgraded, amazing view, we enjoyed the pool area.

I enjoyed my stay at the Shangri-La Hotel very much. It did take sometime when we checked im as we were told the hotel was busy but we were upgraded to a better room. It was mine and my boyfriends birthday weekend and the stay at the hotel was a surprise for him. I did explain this prior to arriving at the hotel and they said they would have some cake in the room complimentary. Unfortunately this didnt happen.. and this was the only negative point of my stay at the hotel.

Reviewed February 09, 2016

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8.4
Excellent
fadzillah from Singapore
Couple
Stayed 1 night in December 2016

Same view, same experience”

Beautiful views, second to none in London. Very pricey but totally worth it for a one-time experience. Not a good second visit for me, considering that I already had a bad first experience. Was invited to stay again with a free upgrade but my check-in was delayed for 2.5 hours until the winter daylight is over. Not too happy with how they communicate within the establishment. Same experience with the first visit, lack of communication between the departments within the hotel. Service level not comparable to other Shangri-La properties. At breakfast, staff we're not attentive. Most walk past avoiding eye-contact, despite you trying to get their attention. Tried getting the attention of the captain, same outcome. Only one staff, a young man from Australia, was helpful and he made my day. My bad experiences aside, this hotel has a very good and convenient location, excellent facilities, both in the room and in common areas. As mentioned earlier, it is worth the experience.

Reviewed December 19, 2016

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10.0
Exceptional
Ju-vin from South Korea
Couple
Deluxe City View Room - 1 King
Stayed 1 night in November 2017

Very nice”

I really satisfied with this hotel. cozy, clean, nice view , luxuriouse and kind service. ^^ also famouse market is just across the street. hope you had nice memory with Shangri-La the shard.

Reviewed February 01, 2018

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10.0
Exceptional
Qmar from United Kingdom
Couple
Stayed 1 night in February 2016

Excellent stay”

First time used the Shangri La and I have to say will definitely be coming back. The whole environment, staff and facilities are nothing short of excellent. I've stayed in a few so-called 5* hotels before, but the Shangri la lived up to that status. Well done

Reviewed February 24, 2016

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10.0
Exceptional
Spencer from United Kingdom
Couple
Stayed 2 nights in October 2016

Incredible hotel - Definitely worth staying here”

My partner and I went there for our anniversary. The service was outstanding from start to finish. They even provided a small cake the size of a post-it note with the words "Happy Anniversary". It was an unexpected finishing touch. When you enter the room you are engulfed by luxury. The bathroom floor was heated, as was the toilet seat. Electric blinds gave you privacy at a tap of a button. The bathroom mirror has its own in-built TV, so you can watch it whilst going about your business. The gym is average, although the infinity pool is relaxing with a view of London. Room service is great but you can expect quite a mark up on food & drink. To sum it up in a few words - Visit this hotel at least once in your life.

Reviewed May 31, 2017

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8.7
Excellent
Caterine from Sweden
Family with teens
Stayed 2 nights in May 2015

Amazing but slight lack in customer service”

Location, amenities and decorative finish

We loved the hotel, the location couldn't have been better (just outside tube station as well), the view amazing and the attention to detail in terms of decorative finish is outstanding. When it comes to good old fashioned customer service however, I felt it failed on a 5 star rating. Having had extensive conversations & confirmations prior to visit with the hotel, in particular with regards to children and if there were specific hours they were allowed to use the pool we were told they were welcome to use it and that the pool was open between 6 am and 8 pm. Upon arrival, however, they were only allowed to use this between restricted family hours. Not a problem, just don't like being told one thing and then something else upon arrival. In particular since my husband is unwell and we knew we would be spending more time than normal in the hotel. We stayed two nights and after the first night, they forgot to clean our room which was annoying, although this would usually not be a problem, but my husband had overdone it in the day and desperately needed a rest (again, importance of everything being as smooth as possible was clearly outlined in earlier conversation with hotel) and the added stress to him and myself was unnecessary in terms of getting the room done. In particular since I couldn't get hold of anyone over the phone, but had to take the lift down to the reception to query in person. Other minor details include things like no turn down service in the evening which I would have expected and upon checking out, we weren't even asked how our stay was which again, with such a lovely hotel, little things makes a difference and paying premium prices to me should give you an overall premium experience which I felt we didn't have. Shame, but that said, the hotel itself was so lovely and I would probably go back.

Reviewed June 01, 2015

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8.8
Excellent
Carol from United Kingdom
Couple
Stayed 1 night in October 2017

Excellent”

We booked this for our Son and his girlfriend - he proposed to her whilst they were staying with you, she said yes which is super - we normally stay in one of the older hotels in London but may well try our the Shard next time we are down in London

Reviewed October 23, 2017

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9.7
Exceptional
Mohamad from Malaysia
Solo traveler
Stayed 3 nights in March 2015

Just Fantastic”

City views, sky pool, excellent service

Stayed 4D 3N, in the premier room... the view from my room is just incredible, facing Tower Bridge and River Thames. This is probably the best view from a hotel room that I ever stayed in London. Apart from that, the check in was quick and friendly, just what I needed after an 11 hr flight. I didn't manage to book at Ting as it was fully booked, but ordering in the room is very good. The sky pool on 52nd floor is a must place to experience in the hotel. The gym, located on the same floor, while small is just great due to the fantastic view. Will definitely come again to stay.

Reviewed March 12, 2015

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