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Shangri-La Tokyo
Shangri-La Tokyo
Facilities, Shangri-La Tokyo in Tokyo
Lobby, Shangri-La Tokyo in Tokyo
Lobby, Shangri-La Tokyo in Tokyo
Interior view, Shangri-La Tokyo in Tokyo
Swimming pool, Shangri-La Tokyo in Tokyo

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9.1

Exceptional

514 reviews

514 reviews

Breakfast1
Check in/Check Out1
View1
See map
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Tomica Shop
50 m
First Avenue Tokyo Station
70 m
Tokyo Character Street
80 m
Daimaru Tokyo
80 m
Nenrinya Daimaru Tokyo Store
80 m
Popular landmarks
Ginza
1.2 km
Tokyo Tower
3.4 km
Ueno Park
3.7 km
Asakusa
4.2 km
Sensoji Temple
4.4 km
Closest landmarks
Tokyo Business Clinic
110 m
C&J Clark/ Clarks
110 m
Tourist Information Center
130 m
Acorn Republic (Studio Ghibli)
150 m
Monument of Takehisa Yumeji Minatoya
200 m

Shangri-La Tokyo

Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo Station, Tokyo, Japan, 100-8283 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Tokyo Station, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

210 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Airport transfer

Bicycle rental

Valet parking

Pets allowed

Swimming pool [indoor]

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.4
Location rating9.4
Nearest airportHaneda Airport (HND)
Distance to airport14.8 km

Rooms available at Shangri-La Tokyo

Exceptional
Room comfort & quality

9.5

Horizon Club Deluxe King Room
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 68 m²/732 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Horizon Club Deluxe Imperial Garden View King Room
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Horizon Club Deluxe Imperial Garden View Twin Room
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Premier Room 1 King Bed
...
  • Room size: 68 m²/732 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Horizon Deluxe Room
...
  • Room size: 50 m²/538 ft²
Enter dates to see prices
SUITE Shangri-La Suite
...
    Enter dates to see prices
    Deluxe Room 1 King
    ...
    • Room size: 50 m²/538 ft²
    • Outdoor view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room 2 Twins
    ...
    • Room size: 50 m²/538 ft²
    • Outdoor view
    • 2 single beds
    Enter dates to see prices
    Deluxe Imperial Garden View 1 King
    ...
    • Room size: 50 m²/538 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    What sort of non-water sports and outdoor activities are accessible at Shangri-La Tokyo?

    Shangri-La Tokyo features non-water sport and outdoor activities such as bicycle rental, and hiking trails for you to get your exercise in while lounging here.

    Does Shangri-La Tokyo have a fitness center?

    Shangri-La Tokyo offers free 24-hour fitness center that is handily located at the tip of your finger, allowing you to get your daily exercise in at any hour of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.

    Does Shangri-La Tokyo offer laundry services?

    Yes! Shangri-La Tokyo offers laundry service at your fingertips for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.

    Is car parking available at Shangri-La Tokyo?

    Shangri-La Tokyo features car park onsite with charges applied for customers with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

    What procedures does Shangri-La Tokyo take in terms of hygiene, safety, and cleanliness?

    Shangri-La Tokyo fulfill our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes ready with staff trained in safety protocol, first aid kit, body thermometer, and temperature check for guests and staff for extra safety measures and hygiene protocols.

    What are the property's policies for children's bedding at Shangri-La Tokyo?

    Shangri-La Tokyo's policy regarding children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

    How many floors does Shangri-La Tokyo have?

    Shangri-La Tokyo has a total of 37 floors.

    In which languages can Shangri-La Tokyo's employees communicate?

    Shangri-La Tokyo can converse up to 7 languages which includes English for visitors that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.

    What is the typical rating that past Families with young children have given to Shangri-La Tokyo?

    Past families with young children that have stayed at this property have given Shangri-La Tokyo an average rating of 9.1. You can look up more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

    What is the closest train, metro, or bus station to Shangri-La Tokyo?

    The closest train, metro, or bus station is Kayabacho Subway Station, 1009.65 m away from Shangri-La Tokyo.

    What restaurants are nearby Shangri-La Tokyo?

    Shangri-La Tokyo’s local neighborhood is Tokyo Station which comprises of popular restaurants such as The Cave de Oyster, Pokemon Cafe, and Dhaba India.

    Is breakfast offered at Shangri-La Tokyo?

    Wake up to an incredible continental and buffet breakfast at Shangri-La Tokyo. Customers can enjoy breakfast offered with an additional charge of 6578 JPY for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.

    What people love about Shangri-La Tokyo

    • 8.8

      Excellent
      Staff 

      "I have a great time was very nice the staff very kind and helpful"

      Najwa

      |

      December 17, 2019

    Overall rating:

    9.1

    Exceptional
    514 reviews
    Cleanliness
    9.6
    Facilities
    9.2
    Location
    9.4
    Read all reviews >
    More about Shangri-La Tokyo

    More about Shangri-La Tokyo

    Experience Unmatched Luxury and Comfort at Shangri-La Tokyo

    Discover a world of unparalleled comfort and luxury at Shangri-La Tokyo, a 5.0 star hotel located in the heart of Tokyo, Japan. With a wide range of facilities to cater to your every need, including 24-hour room service, shops, coffee shop, bar, laundry service, restaurant, safety deposit boxes, airport transfer, valet parking, concierge, air conditioning, bathrobes, daily newspaper, inhouse movies, hair dryer, mini bar, satellite/cable TV, massage, indoor pool, hot tub, fitness center, sauna, spa, Wi-Fi in public areas, car park, designated smoking area, shuttle service, games room, Free Wi-Fi in all rooms, dry cleaning, car hire, luggage storage, convenience store, daily housekeeping, gift/souvenir shop, taxi service, breakfast buffet, continental breakfast, car park onsite, self-parking, car park charges applied, and free fitness center, you can be sure that your stay at Shangri-La Tokyo will be nothing short of extraordinary.

    Luxurious Room Types at Shangri-La Tokyo

    Shangri-La Tokyo offers a variety of luxurious room types to suit the needs of every traveler. Guests can choose from the Deluxe Imperial Garden View 1 King, Deluxe Imperial Garden View 2 Twins, Deluxe Room 1 King, Deluxe Room 2 Twins, Executive Suite 1 King Bed, Horizon Deluxe 1 King, Horizon Deluxe Imperial Garden View King, Horizon Deluxe Imperial Garden View Twin, and Premier Room 1 King Bed. Each room is designed with comfort and style in mind, providing a perfect retreat after a busy day exploring Tokyo.

    Discover Tokyo's Rich History and Culture

    Located in the heart of Tokyo, Shangri-La Tokyo offers easy access to some of the city's most iconic landmarks and attractions. Just a short walk away is the Tokyo Central Railway Station, where you can catch a train to explore the rest of the city. The Imperial Palace, once the residence of Japan's emperors, is also nearby and offers a glimpse into the country's rich history and culture. For a peaceful stroll, head to The East Gardens of the Imperial Palace, a serene oasis in the midst of the bustling city. And don't miss Chidorigafuchi, a picturesque moat that surrounds the Imperial Palace and is particularly stunning during cherry blossom season. With so much to see and do just steps from the hotel, Shangri-La Tokyo is the perfect base for your Tokyo adventure.

    Lovely Rooms, Great Views, and Exceptional Service

    Shangri-La Tokyo has received numerous positive reviews from satisfied guests. The rooms are described as lovely, clean, and comfortable with great views, and the bathrooms are also top-notch. Guests also appreciate the exceptional service provided by the friendly and helpful staff. The hotel's location is superb, and guests can easily explore the big city of Tokyo. Additionally, the hotel's amenities, including the pool and gym area, are highly praised. Families enjoy their stay at the hotel, thanks to the spacious and well-equipped rooms. Overall, Shangri-La Tokyo is a great choice for travelers looking for a luxurious stay in Tokyo with excellent service and amenities.

    Experience Unmatched Comfort and Service at Shangri-La Tokyo

    Shangri-La Tokyo is a luxury hotel that has been consistently praised for its exceptional comfort and service. With an impressive overall rating of 9.2, it is clear that guests are thoroughly impressed with their experience at this hotel. The hotel's facilities and location are highly rated, with a score of 9.1 and 9.4 respectively. Guests have also noted the exceptional cleanliness of the hotel, with a rating of 9.6. In addition, the staff performance has been consistently rated as exceptional, with a score of 9.5. While the food and dining rating is slightly lower at 8.2, guests have noted that the hotel's other features more than make up for it. Overall, Shangri-La Tokyo is an excellent choice for travelers seeking unmatched comfort and service in the heart of Tokyo, Japan.

    Show less

    Amenities and facilities

    Exceptional
    Facilities

    9.2

    Most talked about facilities

    Housekeeping

    5 mentions

    Food & Dining

    3 mentions

    Breakfast

    3 mentions

    Swimming Pool

    2 mentions

    Languages spoken
    • English
    • Arabic
    • Chinese [Mandarin]
    • French
    • German
    • Hindi
    • Italian
    • Japanese
    • Korean
    • Malay
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fitness center
    • Foot bath
    • Game room
    • Hiking
    • Hot tub
    • Massage
    • On-site entertainment
    • Sauna
    • Spa
    • Spa/sauna
    • Steamroom
    • Swimming pool [indoor]
    • Ticket services
    • Tours
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Coffee shop
    • Restaurants
    • Room service [24-hour]
    Services and conveniences
    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Gift/souvenir shop
    • Grooming service
    • Heating in public area
    • Ironing service
    • Laundry service
    • Lockers
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Babysitting service
    • Kids meal
    Access
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Dog-friendly
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pet-friendly [charges apply]
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms
    Getting around
    • Airport transfer
    • Car park [charges apply]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking
    Sports equipment rental
    • Bicycle rental

    Food and dining

    Breakfast options
    • American
    • Continental
    Restaurants on site
    Piacere
    • Cuisine: Italian
    • Menu: Buffet

    Location

    Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo Station, Tokyo, Japan, 100-8283
    Exceptional
    Location

    9.4

    Airports
    • Haneda Airport (HND)
      14.8 km 22 min drive
    • Narita International Airport (NRT)
      57.2 km 53 min drive
    Public transportation
    • Tokyo Train Station
      240 m 12 min drive
    • Nihonbashi Subway Station
      470 m
    Hospital or clinic
    • Tokyo Business Clinic
      110 m
    Shopping
    • Ameyoko Shopping Street
      3.1 km
    Convenience store
    • On-site
    Cash withdrawal
    • ATM
      110 m 2 min walk

    What's nearby

    Popular landmarks
    • Ginza
      1.2 km
    • Tokyo Tower
      3.4 km
    • Ueno Park
      3.7 km
    • Asakusa
      4.2 km
    • Sensoji Temple
      4.4 km
    • Tokyo Skytree
      4.8 km
    • Shinjuku Gyoen National Garden
      5.4 km
    • Meiji Jingu
      6.4 km
    • Shibuya Crossing
      6.7 km
    • Tokyo Metropolitan Government Building observation room
      7.1 km
    Nearby landmarks
    • Tomica Shop
      50 m
    • First Avenue Tokyo Station
      70 m
    • Daimaru Tokyo
      80 m
    • Tokyo Character Street
      80 m
    • JAF Tokyo Branch
      80 m
    • Nenrinya Daimaru Tokyo Store
      80 m
    • Waraku Beniya Ecute Tokyo
      80 m
    • Ekibenya Matsuri
      100 m
    • Yaesu Shopping Mall
      110 m
    • Daimaru Department Store Tokyo
      110 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Maximum number of guests in one room is 3 including children.
    • Guests who will be staying in Executive Suite, Horizon Deluxe King and/or Horizon Deluxe Twin can access Horizon Club Lounge during the stay.
    • There is an additional meal charge for children. Please contact the property directly for more information.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from15:00
    • Check-out until12:00
    Getting around
    • Airport transfer fee62000 JPY
    • Travel time to airport (minutes)60
    Extras
    • Breakfast charge (unless included in room price)6578 JPY
    The property
    • Non-smoking rooms/floorsno
    • Number of bars/lounges1
    • Number of floors37
    • Number of restaurants3
    • Number of rooms 200
    • Room voltage100
    • Year property opened2009

    Reviews of Shangri-La Tokyo from real guests

    Provided by verified guests of Agoda
    9.1
    Exceptional
    Cleanliness9.6
    Facilities9.2
    Location9.4
    Room comfort and quality9.5
    Service9.5
    Value for money8.4
    High score for Tokyo
    Rating
    9+ Exceptional (94)
    8-9 Excellent (37)
    7-8 Very Good (9)
    6-7 Good (4)
    <6 Below Expectation (5)
    Time of the year
    Mar - May (41)
    Jun - Aug (35)
    Sep - Nov (35)
    Dec - Feb (38)

    Show reviews that mention 

    Showing 149 verified guest comments
    12345
    9.7
    Exceptional
    Xiu from Singapore
    Couple
    Stayed 4 nights in May 2015

    relaxing place in central location”

    Very comfortable, full of amenities, good service.

    Shangri-la never fails to live up to its name. It's located at tokyo station, a central location, with all the main metro lines and airport express within reach. The service is fantastic, they were happy to make restaurant reservations for us before our arrival, and they even offered to keep our extra baggage in the hotel for 9 days after we checked out, when all we did was enquire with them about long term storage at tokyo station! This is a huge help for us as we didn't want to lug around multiple luggages while traveling to Kyoto and Osaka, before coming back to Tokyo again. The room itself: fabulous. Huge for tokyo standards. We got a deluxe room, and somehow ended up in the corner room, with a huge shower/ bathroom that had a window looking towards the city. The room had all we need, and much more. The bed promises a good night sleep, and I can barely hear any noise from the corridor. Would totally stay there again.

    Reviewed May 13, 2015

    See room deals

    9.7
    Exceptional
    Suet from Hong Kong SAR, China
    Family with young children
    Stayed 1 night in February 2014

    More than expected...”

    Staff, services, room

    They provide their service by heart. Everything prepared and done already before you could think of. I am a Shangri La fans, always stay with them whenver I travel abroad. 2 resorts in Kota-kinabalu and the one at Sentosa. We visited Tokyo to stay for one night before going home, though priced higher than most Tokyo hotels, its location and services will compensate it all. They even provide escort services to and from Tokyo station platform. All staff are helpful and with good English. Shangri La never disappoint me before, but this one, is over my expectation. The best one in my experience.

    Reviewed February 04, 2014

    See room deals

    9.2
    Exceptional
    Thomas from Switzerland
    Family with teens
    Premier Room 1 King Bed
    Stayed 5 nights in July 2018

    You get what you pay for”

    Superb location. The hotel entrance is only about 25 meters from the nearest gate of the Tokyo station, with direct links to the Narita Express, the Shinkansen Network as well as the ever so popular Yamanote line, which circles the city and stops at most tourist hotspots. Rooms are exceptionally big and comfortable, with all imagineable amenities. Bathtub with a view in the premier rooms is great. Employees are „over the top“ friendly without exception. It went to the level where I found myself a little out of place with all the bowing and demonstration of respect. The pool was very relaxing and I guess it‘s hardly ever full, because the Shangri-La is not huge. It only occupies the top (roughly) ten floors of the tower. Breakfast was too expensive for what it was. All very nicely presented, and food of very good quality, and the made to order main course always fine, but 4‘400 Yen per adult is not a great value. Hope to overcome my lazyness in the future and eat elsewhere.

    Reviewed August 03, 2018

    See room deals

    10.0
    Exceptional
    Sara from United States
    Couple
    Stayed 1 night in February 2012

    Adore the Shangri-La”

    fabulous view of city, comfortable rooms, impecable service

    This hotel we will return to. Our room was lovely. The service at the hotel is second to none. Having breakfast at the hotel restaurant in the morning is dreamy. The design of the restaurant, the flower arrangements and the buffet are very special. I had a massage at the spa to help combat jet lag. It was well worth it. To help us find a restuarant outside hotel first evening in Tokyo we were walked over to the station and pointed in right direction! the Attention to small detail is the by line at the Shangri-La. Make sure you find time to sit in bar in the evening or late afternoon and soak up the fabulous view of Tokyo!

    Reviewed February 13, 2012

    See room deals

    9.7
    Exceptional
    Guillermo from Spain
    Couple
    Stayed 4 nights in September 2012

    wow wow wow! ”

    Amazing Hotel, Amazing Staff, Great Location

    we stayed here for the last 4 nights of our honeymoon in japan and we definitely ended in style! from the moment we arrived the staff knew our names (without us telling them-amazing!) and treated us so well. when we checked it (smoothly of course) we were informed that as it was our honeymoon we had a complimentary bottle of bubbles which was the perfect way to enjoy settling into our room and enjoying the tokyo skyline from the 35 floor! we were in room (corner room) and it was perfect from the bed to the bathroom! plenty of space and everything was spotless and clean! front desk were a great help booking us tickets for kabuki and sumo and also making a dinner reservation for us as well. i nearly cried when we left and it was very nice and helpful to have an escort to the nex platform (our bags weighed a ton!) and a great but simple touch. would i go back, within a heartbeat. thank you everyone at shangri-la tokyo!

    Reviewed September 19, 2012

    See room deals

    10.0
    Exceptional
    jennifer from Australia
    Couple
    Stayed 1 night in December 2012

    Excellent location, service and luxury room ”

    Next to Tokyo Station. Beautiful decor and fittings. Very helpful staff.

    We loved it at the Shangri-La in Tokyo. It was our first hotel on our trip and the staff made us feel very welcome and were very helpful. We had a beautiful room with excellent views over the city skyline and luxury surrounds in our room. The location is the best as we were traveling on a Japan Rail Pass and subway so used the station everyday to get around. We would highly recommend this hotel as a terrific place to stay in Tokyo.

    Reviewed December 16, 2012

    See room deals

    9.7
    Exceptional
    Pharyn from Australia
    Couple
    Stayed 1 night in January 2013

    Lovely - really couldn't fault our stay!!!”

    Great location, fantastic staff, amazing views!!!

    When we arrived at Shangri-La, we were offered an 'upsell' to a corner room and Horizon Club / Lounge access for AUD $130 (approx). We were already paying around $600 for the room, but we thought 'what the heck' as we were only there for one night. I must say though - it was definitely worth the extra $130!!! The room was quite large - especially for Japanese standards, with a HUGE bathroom including a lovely bath with a glass wall that provided a view of Tokyo. The staff were incredible, and the drinks and nibbles we had at the Horizon club were really good - as was the breakfast the next morning - probably the best hotel breakfast I've ever had. I wish we had been able to stay longer! A brilliant way to finish our holiday in Japan...

    Reviewed January 18, 2013

    See room deals

    9.3
    Exceptional
    ariana from Indonesia
    Business traveler
    Stayed 3 nights in October 2013

    great stay”

    location room service

    We were at the Shangri La Tokyo for less than 24 hours but while we were there we definitely used the services of the hotel! Yes- you pay top dollar but it was worth every dime. The check in service on the club level was amazing and accommodating a group of tired American travelers. They helped us arrange a bike tour and navigate the subways. All with patience and smiles. Breakfast in the morning is included-- beyond the amazing buffet set up you could order anything off the menu- all included. Quite impressive. The appointments in the room were excellent too (stockings for the ladies were just part of the amenity kits!) Our stay was short but we will always remember and recommend this property.

    Reviewed November 13, 2013

    See room deals

    9.3
    Exceptional
    ariana from Indonesia
    Business traveler
    Stayed 3 nights in October 2013

    great stay”

    location room service

    We were at the Shangri La Tokyo for less than 24 hours but while we were there we definitely used the services of the hotel! Yes- you pay top dollar but it was worth every dime. The check in service on the club level was amazing and accommodating a group of tired American travelers. They helped us arrange a bike tour and navigate the subways. All with patience and smiles. Breakfast in the morning is included-- beyond the amazing buffet set up you could order anything off the menu- all included. Quite impressive. The appointments in the room were excellent too (stockings for the ladies were just part of the amenity kits!) Our stay was short but we will always remember and recommend this property.

    Reviewed November 13, 2013

    See room deals

    9.0
    Exceptional
    Jamie from Australia
    Couple
    Stayed 1 night in June 2014

    An oppulent reward on our last night in Japan”

    Location, luxury and staff

    Our stay at Shangri-La Tokyo was an indulgence for our last night in Japan having been there for three (3) weeks. Perfect location, room and staff with excellent Wi-Fi and English newspaper delivered in the morning. Being a luxury hotel they do gouge you in the dining room and bar but as said this was our chosen indulgence so you had to expect that the wallet was going to take a thrashing.

    Reviewed June 09, 2014

    See room deals

    10.0
    Exceptional
    Chen from Singapore
    Couple
    Stayed 5 nights in February 2016

    Unforgettable!”

    Staff in the gym was absolutely prompt to sanitize the gym equipment and restock water and towels almost immediately. Hotel provided complimentary assistance of booking bullet train tickets, making restaurant reservations, and changing of large Yen notes to smaller notes. Would recommend anyone going to Tokyo to stay at Shangri-La!

    Reviewed February 20, 2016

    See room deals

    9.7
    Exceptional
    Antonio from Hong Kong SAR, China
    Family with young children
    Stayed 3 nights in February 2012

    Good location, good facilities”

    Location, shopping

    Shangri-la Tokyo has the best room facilities in terms of connectivity for your electronic gadgets. The room provides all kinds of wires to hook up your ipod, laptop, or other gadgets to the audio and video system in the room. Very thoughtful. Also, the location is great for shopping and dinning.

    Reviewed February 15, 2012

    See room deals

    9.3
    Exceptional
    Steve from United States
    Couple
    Stayed 4 nights in September 2010

    Shangri La Tokyo”

    View of Mt. Fuji

    My husband and I spent 5 nights at the Shangri-La! When we checked into our room we could barely see Mt Fuji. We requested a room with a better view. They just walked us down the hall and we were perfectly in line for a fabulous view of Mt. Fuji. We were centrally located to business meetings, restaurants, shopping, sight seeing and were totally entertained. Breakfast was very expensive and my eggs were served cold and overcooked with no hot toast. Coffee was too strong. I would say there are nicer places nearby to enjoy for half the price. The bed was very soft and supportive with 3 pillow choices. Lots of amenities. Great shower and bath area. Wireless internet service that was VERY fast. Their business center was also very efficient and helpful. I do not speak Japanese but the staff there was able to help me. They organized a free shopping trip for me with an English guide inside the store which included tea. We will stay there again soon.

    Reviewed September 15, 2010

    See room deals

    7.7
    Very good
    Brigitta
    Couple
    Stayed 1 night in December 2012

    Beautiful hotel, amazing views”

    Views!

    the hotel was in the perfect location, right by tokyo main station, making it very easy and convenient to reach from the airport. it is located high up in a skyscraper and has amazing views from the lobby bar and its restaurants. our room had incredible views over tokyo with peak views of mt. fuji. our room was large which was beautiful for a city like tokyo with a walk in shower that had views over the city! the service was very friendly, although not very helpful with tips of bars and restaurants in the area (we were looking for some help for new year's eve ideas). one bar they sent us to was even closed. not the five star service one would expect. otherwise, the hotel was fantastic. the pool was a little disappointing. sauna/whirlpools are separated into the male and female changing rooms. pool had nice views but not that special to lounge around. great location to go shopping from, close to ginza and tokyo station mall area, as well as imperial palace gardens.

    Reviewed January 12, 2013

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    9.7
    Exceptional
    Jie from Hong Kong SAR, China
    Family with young children
    Stayed 3 nights in October 2012

    Convinent, valuable hotel”

    Convinent near Tokyo JR station

    It is a high class hotel, near Tokyo JR station, just several minutes walk, also just less than half an hour walk to the 皇居外苑. The Tokyo JR station is a shopping Paradise, many restaurant, also there is Damaru dept store. The Tokyo JR station can bring you to all famous shopping area and sight seeing place

    Reviewed October 10, 2012

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    10.0
    Exceptional
    RAMY from Saudi Arabia
    Couple
    Stayed 1 night in March 2010

    The Best Hotel Ever in Japan”

    Best Location, Friendly & Helpful Staff, Good Speaking English, Good Food & Room Service. They are the best
    Nothing !

    Really i enjoyed staying there at my honeymoon, the staff was so helpful and they congratulate us for honeymoon and gave as upgrade to executive suit with fruits plate. best location near of tokyo station, breakfast was great, i really give high recommendation to stay at this hotel if u r planning to visit Tokyo

    Reviewed April 17, 2010

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    8.7
    Excellent
    Albert from Canada
    Solo traveler
    Stayed 2 nights in July 2010

    Shangri-La Hotel”

    location, management, brand name, good quality
    cost, misc. charges

    Overall this hotel meet my expectation, great location just next to the Tokyo station. However, for the price charged a night, there are many other choices I will consider for my next visit to Tokyo. In order to be competitive with the similiar class of hotels, some insentives to customer is very much needed.

    Reviewed July 09, 2010

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    9.3
    Exceptional
    peter from Canada
    Couple
    Stayed 2 nights in May 2010

    excellent hotel”

    good location superb service nicely docorated
    mattress is a bit soft entrance at the street level is not grand

    the hotel is conveniently located at the tokyo station. when arrived at the hotel, staff offer 5 star service with warm greetings, big smile. they are very polite. when i need help on restaurant(outside the hotel) reservation and where to buy gifts, bell captain provide the service and solve my problems.

    Reviewed May 07, 2010

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    10.0
    Exceptional
    JULIUS from Philippines
    Family with teens
    Stayed 5 nights in April 2014

    Excellent experience”

    Location, Services and Luxury

    Great option for a nice stay at the city... Localization is great, in the central area of Tokyo, just by the train station and underground with restaurants, bars and shopping at walking distance. The room and staff was very welcoming and comfortable. All our needs were anticipated without exception. The hotel was very well located for our needs.

    Reviewed May 13, 2014

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    9.7
    Exceptional
    Holden from United States
    Couple
    Stayed 3 nights in July 2010

    Wonderful Weekend”

    Ambience and staff
    Good food but costly

    The beautiful room would be enough to bring us back here,but the staff was so accommodating and gracious that we wouldn't want to stay anywhere else when we return to Tokyo. We hope to try many other Sangri-La Hotels throughout the world!

    Reviewed August 24, 2010

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