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Bed, Sheraton Hong Kong Hotel & Towers in Hong Kong
Sheraton Hong Kong Hotel & Towers
Exterior view, Sheraton Hong Kong Hotel & Towers in Hong Kong
Lobby, Sheraton Hong Kong Hotel & Towers in Hong Kong
Lobby, Sheraton Hong Kong Hotel & Towers in Hong Kong
Interior view, Sheraton Hong Kong Hotel & Towers in Hong Kong
Interior view, Sheraton Hong Kong Hotel & Towers in Hong Kong

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8.4

Excellent

2,328 reviews

2,328 reviews

View40
Housekeeping22
Shops11
See map
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Canon Showroom (Canon Image2)
20 m
ACME Custom Tailor
70 m
TANGS
80 m
Alan Chan Creations
80 m
Peninsula Academy
90 m
Popular landmarks
Tsim Sha Tsui East
250 m
Hong Kong Skyline
330 m
Victoria Harbour
840 m
Victoria Peak (The Peak)
3.5 km
Nan Lian Garden
5.9 km
Closest landmarks
Sky Lounge
20 m
Tsim Sha Tsui Post Office
90 m
Hikari Yoga
110 m
Delaney's Irish Pub
140 m
YMCA Climbing Wall
150 m
Newly renovated

Sheraton Hong Kong Hotel & Towers

20 Nathan Road, Tsim Sha Tsui, Hong Kong, Hong Kong SAR, China - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Tsim Sha Tsui, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Victoria Peak (The Peak). Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and steamroom on-site.

Highlights

Hygiene Plus

Located in heart of Hong Kong

Check-in [24-hour]

Airport transfer

Newly renovated

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

This property is in high demand!

4 travelers have booked today.

Value for money7.8
Distance to city center0.5km
Location rating9.2
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport26.2 km

Rooms available at Sheraton Hong Kong Hotel & Towers

Excellent
Room comfort & quality

8.6

Guest room, 1 King, Harbor view
...
  • Non-smoking
  • Shower
Enter dates to see prices
King Room with City View
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Twin Room with City View
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Towers Harbour Suite with Club Lounge Access and Free Wifi
...
  • Shower
Enter dates to see prices
Harbor King Room
...
  • Shower
Enter dates to see prices
Towers Deluxe King Room with Club Lounge Access and Free Wifi
...
  • Shower
Enter dates to see prices
Towers Executive Suite with Club Lounge Access and Free Wifi
...
  • Shower
Enter dates to see prices
Tower Deluxe Harbour Twin
...
  • Shower
Enter dates to see prices
Deluxe King Room
...
  • Room size: 27 m²/291 ft²
Enter dates to see prices
Deluxe Corner Suite
...
  • Room size: 73 m²/786 ft²
Enter dates to see prices

Frequently asked questions

What dining options are provided at Sheraton Hong Kong Hotel & Towers?

Start off your day with Sheraton Hong Kong Hotel & Towers's available cuisine and food options such as Chinese cuisine to discover what's offered at this property!

Does Sheraton Hong Kong Hotel & Towers provide airport transfer?

Sheraton Hong Kong Hotel & Towers provides airport transfer service upon request with an additional charge of 1050 HKD in local currency. To request, check the box on the booking form just before the payment page.

Does Sheraton Hong Kong Hotel & Towers have a fitness center?

Sheraton Hong Kong Hotel & Towers features free fitness center that is conveniently situated at the tip of your finger, allowing you to get your daily training session in at any time of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.

Does Sheraton Hong Kong Hotel & Towers provide laundry services?

Yes! Sheraton Hong Kong Hotel & Towers includes laundry service at your convenience and even hot water linen and laundry washing for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.

What steps does Sheraton Hong Kong Hotel & Towers take in terms of hygiene, safety, and cleanliness?

Sheraton Hong Kong Hotel & Towers fulfill our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes equipped with first aid kit, temperature check for guests and staff, staff trained in safety protocol, and free face masks for added safety measures and hygiene protocols.

What is the typical travel time to a nearby airport from Sheraton Hong Kong Hotel & Towers?

The average travel time to get from Sheraton Hong Kong Hotel & Towers to the airport is 35 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

What bars are close by Sheraton Hong Kong Hotel & Towers?

While staying at Sheraton Hong Kong Hotel & Towers, delight in your evening or night out at Delaney's Irish Pub, MUSE wine bar, and Champagne Bar to make the most out of your nightlife.

At what time of the year is Sheraton Hong Kong Hotel & Towers most popular?

Sheraton Hong Kong Hotel & Towers's most popular month where verified guests have stayed the most is in June.

What was the average room rate for Sheraton Hong Kong Hotel & Towers been in the past month?

The typical room rate for Sheraton Hong Kong Hotel & Towers in the past month is 1806.56 HKD, compared to city's average of 812.97 HKD.

What dining places are close by Sheraton Hong Kong Hotel & Towers?

Sheraton Hong Kong Hotel & Towers’s neighborhood is Tsim Sha Tsui which comprises of popular restaurants such as Felix, Spring Moon, and Nanhai No. 1.

What is the closest airport to Sheraton Hong Kong Hotel & Towers?

The closest airport to Sheraton Hong Kong Hotel & Towers is Foshan Shadi Airport, 143.0 km away.

What people love about Sheraton Hong Kong Hotel & Towers

  • 10

    Exceptional
    Cleanliness

    "Room is clean and spacious with reasonable price and breathtaking view ."

    guat

    |

    March 13, 2023

  • 10

    Exceptional
    Cleanliness

    "Clean and amazing facilities"

    Matthias

    |

    January 1, 2023

  • 10

    Exceptional
    Location

    "Really liked the location and the service."

    Alfa

    |

    August 19, 2023

Overall rating:

8.4

Excellent
2,328 reviews
Cleanliness
8.7
Facilities
8.1
Location
9.2
Read all reviews >
What travelers say they love:
Staff was friendly and helpful and the hotel buffet was deli...
Justin from Malaysia
Solo traveler
More about Sheraton Hong Kong Hotel & Towers

More about Sheraton Hong Kong Hotel & Towers

Luxury Facilities at Sheraton Hong Kong Hotel & Towers

Experience luxury at its finest at Sheraton Hong Kong Hotel & Towers, a 5.0 star hotel located in the heart of Hong Kong, Hong Kong SAR, China. Our hotel offers a wide range of facilities to make your stay comfortable and enjoyable. From 24-hour room service to a coffee shop, bar, laundry service, and restaurant, we've got you covered. Stay connected with our Free Wi-Fi in all rooms and public areas. Relax and rejuvenate at our fitness center, sauna, steam room, and outdoor pool with a poolside bar. Enjoy the convenience of airport transfer, tours, valet parking, and concierge services. Other amenities include air conditioning, bathrobes, daily newspaper, in-house movies, hairdryer, television, mini-bar, and safety deposit boxes. We also offer car parking, designated smoking area, executive lounge access, dry cleaning, express check-in/check-out, car hire, luggage storage, shared lounge/TV area, toiletries, daily housekeeping, gift/souvenir shop, grocery deliveries, taxi service, ticket service, breakfast buffet, and continental breakfast. Come and experience luxury at Sheraton Hong Kong Hotel & Towers.

Sheraton Hong Kong Hotel & Towers Room Offerings

Sheraton Hong Kong Hotel & Towers offers a wide range of room types to cater to every traveler's needs. From the cozy 1 Bedroom Junior Suite with 1 Sofa Bed and 1 Double Bed to the spacious 1 Bedroom Penthouse Suite with 1 King Bed, Club lounge access, and 153 square meters of space, guests can choose from various options. The hotel also offers Harbor view rooms, such as the 1 Bedroom Suite with 1 King Bed and Harbor view, and the Guest room with 1 King Harbor view. For those who prefer more space, the Larger Guest room with 1 King, Harbor view, and the Larger Guest room with 2 Twins, Harbor view, are excellent options. The Luxury Suite with Club lounge access and the 1 Bedroom Suite with 1 King Bed are perfect for those who want to indulge in a luxurious stay. The Deluxe Guest room, King or Twin/Single Bed(s), and the Guest room with 2 Twins or 1 Doubles are ideal for budget-conscious travelers who still want to enjoy a comfortable stay.

Discover the Best of Hong Kong from Sheraton Hong Kong Hotel & Towers

The Sheraton Hong Kong Hotel & Towers is perfectly situated to offer guests easy access to some of the most iconic landmarks and attractions in Hong Kong. Take in the stunning Hong Kong Skyline and Victoria Harbour views just steps away from the hotel. Explore the bustling Tsim Sha Tsui East neighborhood, home to the Hong Kong Museum of History and Kowloon Park. For a breathtaking view of the city, head to the Sky100 Hong Kong Observation Deck. Don't miss the chance to stroll along the Avenue of the Stars or shop at the Harbour City mall. The Hong Kong Science Museum and Hong Kong Tourism Board are also nearby, providing plenty of options for visitors to immerse themselves in the vibrant culture of this incredible city.

Friendly Staff and Great Location

Sheraton Hong Kong Hotel & Towers is renowned for its exceptional service and friendly staff. Guests have raved about the helpfulness and friendliness of the hotel staff, making their stay even more enjoyable. The hotel's location is also a standout feature, with guests praising its proximity to local attractions and stunning harbor views. From the moment you arrive at Sheraton Hong Kong Hotel & Towers, you'll be greeted with warm hospitality and attentive service that will leave a lasting impression.

Experience Exceptional Comfort and Service at Sheraton Hong Kong Hotel & Towers

Discover a world of comfort and luxury at Sheraton Hong Kong Hotel & Towers, where exceptional service and top-notch amenities await you. With an impressive overall rating of 8.5, this hotel is highly praised for its prime location, impeccable cleanliness, and friendly staff performance. Guests can indulge in a range of facilities, including a fitness center and outdoor pool, while foodies can savor delicious meals at the hotel's dining options. Although the value rating is 7.8, the exceptional comfort and service at Sheraton Hong Kong Hotel & Towers make it worth every penny. Whether you're traveling for business or leisure, this hotel is the perfect choice for a memorable stay in Hong Kong.

Show less

Amenities and facilities

Excellent
Facilities

8.1

Most talked about facilities

View

45 mentions

Housekeeping

41 mentions

Internet

32 mentions

Breakfast

26 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Japanese
  • Korean
Accessibility
  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible concierge desk
  • Accessible registration desk
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Lever handles on all guest room doors
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Valet parking outfitted for wheelchair
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Visual alarms in some guest rooms and suites
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Golf course [on-site]
  • Hot tub
  • Sauna
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Food and dining

Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site
The Café
  • Cuisine: International
  • Menu: Buffet, A-la-carte

Location

20 Nathan Road, Tsim Sha Tsui, Hong Kong, Hong Kong SAR, China
Exceptional
Location

9.2

Airports
  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    26.2 km 31 min drive
  • Shenzhen Bao'an International Airport (SZX) - China
    52.9 km
Public transportation
  • East Tsim Sha Tsui MTR Station
    190 m 4 min walk
  • Tsim Sha Tsui MTR Station
    360 m 3 min walk
Hospital or clinic
  • October Medicine
    190 m
Shopping
  • Ladies Market
    2.5 km
Convenience store
  • 7 Eleven
    330 m 3 min drive
Cash withdrawal
  • ATM
    60 m 2 min walk

What's nearby

Popular landmarks
  • Tsim Sha Tsui East
    250 m
  • Hong Kong Skyline
    330 m
  • Victoria Harbour
    840 m
  • Victoria Peak (The Peak)
    3.5 km
  • Nan Lian Garden
    5.9 km
  • Ocean Park Thrill Mountain
    6.8 km
  • Hong Kong Disneyland
    13.7 km
  • Lantau Island
    24.0 km
  • Ngong Ping 360
    24.1 km
  • Tian Tan Buddha (Big Buddha)
    27.9 km
Nearby landmarks
  • Canon Showroom (Canon Image2)
    20 m
  • Sky Lounge
    20 m
  • ACME Custom Tailor
    70 m
  • TANGS
    80 m
  • Alan Chan Creations
    80 m
  • Peninsula Academy
    90 m
  • Tsim Sha Tsui Post Office
    90 m
  • Prestige Tower
    100 m
  • Hikari Yoga
    110 m
  • The Peninsula Arcade
    110 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • An extra bed is available for an additional charge.
  • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee1050 HKD
  • Distance from city center0.5km
  • Travel time to airport (minutes)35
Extras
  • Breakfast charge (unless included in room price)275 HKD
  • Daily Internet/Wi-Fi fee0 HKD
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors18
  • Number of restaurants2
  • Number of rooms 782
  • Room voltage220
  • Year property opened1974
  • Most recent renovation2022
Parking
  • Daily parking fee1200 HKD

Property announcements

The Sheraton Club Lounge is undergoing some enhancement work and it is relocated to Lobby Level, 2nd floor at the time being.

Reviews of Sheraton Hong Kong Hotel & Towers from real guests

Provided by verified guests of Agoda
8.4
Cleanliness8.7
Facilities8.1
Location9.2
Room comfort and quality8.6
Service8.5
Value for money7.8
High score for Hong Kong
Rating
9+ Exceptional (512)
8-9 Excellent (364)
7-8 Very Good (342)
6-7 Good (112)
<6 Below Expectation (111)
Time of the year
Mar - May (310)
Jun - Aug (400)
Sep - Nov (311)
Dec - Feb (420)

Show reviews that mention 

Showing 1,441 verified guest comments
12345
10.0
Exceptional
Mariluna from Hong Kong SAR, China
Family with teens
Stayed 1 night in January 2022

Staycation ”

The front desk are very friendly, very accommodating and special thanks to Johny and Louisa IRD Club Lounge asking me when and what time my Birthday cake to be delivered and Johny prepare a champagne .They go beyond my expectations.Room is clean even though scaffolding is all around the building can’t ask for anything.Food wise from cocktail at the Lounge area was great a lot of selections and Daily breakfast at The Cafe my all time favourite.Cristina takes care of her guest with passion.I would love to come back again and my family.

Reviewed January 25, 2022

See room deals

9.6
Exceptional
Stephanie from Hong Kong SAR, China
Solo traveler
Stayed 1 night in June 2022

Exceptional”

Bit higher price but truly worth it! Best quality bed in HK. And I have stayed in slot of hotels in HK over the years. Beautiful dining in 4 course set lunches. Check in could not have gone smoother. I cannot remember the lady's name at check in but she was a pro. And a lady named Yvonne had called after check in to notify me of something about my card used by Agoda but mistake on my name. Yvonne was excellent. At arrival, late at night, tired and hot ~ I had the privilege to have Calvin receive me and my luggage with such a helpful manner, efficient and careful with my luggage. The next day, after check in, the Porters delivered luggage very fast and were very courteous. Housekeeping has been superb! I asked for more creme, coffee and lots of water please ~ and within minutes they delivered. So helpful. So courteous. It is a dream hotel. Recommended fully. I have previously stayed 4 months in HK at one of the other 5 stars, and stayed in HK at yet another 5 star hotel for 10 months in HK. So I can compare with knowledge. By far ~ this is the best!

Reviewed June 27, 2022

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10.0
Exceptional
Matthias from Hong Kong SAR, China
Family with young children
Stayed 1 night in December 2022

Superb City Hotel”

Fantastic Location. Great dining Venues. Clean and amazing facilities

Reviewed January 01, 2023

See room deals

10.0
Exceptional
Marie from Mauritius
Couple
Stayed 5 nights in December 2022

Exceptional”

Very nice hotel . All facilities nearby. \Would highly recommend this hotel

Reviewed January 03, 2023

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10.0
Exceptional
Kreetha from Thailand
Couple
Stayed 2 nights in December 2019

Nice Victoria habour view and good location.”

Everything is perfect. The advantages of this hotel are it's very close to two MRT lines and there's 7/11 convenience just outside the hotel. The room is not so big but comfortable.

Reviewed January 06, 2020

See room deals

Dear guest We are truly grateful for your sharing with us and we are pleased to know that you have made the most of our convenient location. We look forward to serving you again in the near future. With warmest regards, Sheraton Hong Kong Hotel & Towers

Responded January 31, 2020
Sheraton Hong Kong Hotel & Towers
10.0
Exceptional
Sheldy from Hong Kong SAR, China
Couple
Stayed 1 night in December 2021

Amazing Place to Stay!”

Helpful staff and you've got everything you need inside room, such a convenient place for Xmas shopping, value for money I would say. Part of hotel external wall is under renovation, I would suggest to book sea view.

Reviewed December 06, 2021

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10.0
Exceptional
Fung from Hong Kong SAR, China
Solo traveler
Stayed 1 night in October 2022

The staffs are so helpful ”

The staffs are very nice and super helpful .

Reviewed October 06, 2022

See room deals

9.6
Exceptional
Chong from Hong Kong SAR, China
Family with young children
Stayed 1 night in November 2020

A True 5-Star Hotel”

Great location, shopping malls, restaurants department stores are just around. 2 minutes walk to attraction such as Avenue of Stars, Space Museum, etc. Very kind and helpful staffs. The hotel building is old but well maintained. Very comfortable stay at Sheraton Hong Kong. Highly recommended.

Reviewed November 15, 2020

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Dear guest We are truly grateful for your sharing with us and we are pleased to know that you have made the most of our convenient location and found our associates friendly and attentive. Looking forward to your next stay with us. With warmest regards, Sheraton Hong Kong Hotel & Towers

Responded December 28, 2020
Sheraton Hong Kong Hotel & Towers
10.0
Exceptional
Nadya from Switzerland
Group
Stayed 2 nights in January 2020

Great experience ”

The hotel was nice, staff were friendly and helpful, facility is also nice for what we used it, location is great. I would stay there again.

Reviewed January 05, 2020

See room deals

Dear guest Thank you for taking your precious time to share your review with us. We are glad to know that you have made the most of our convenient location and found our associates friendly. Looking forward to your next stay with us. With warmest regards, Sheraton Hong Kong Hotel & Towers

Responded January 31, 2020
Sheraton Hong Kong Hotel & Towers
9.6
Exceptional
CHOW from Hong Kong SAR, China
Couple
Stayed 1 night in October 2020

A traditional 5-Star hotel with great services”

It is unbelievable that my wife and me enjoyed a nice staycation at a room which has a 180 sea view in a traditional 5-Star hotel with a reasonable price. The breakfast is awesome, which I believed is the best hotel breakfast all around the world.

Reviewed October 25, 2020

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Dear guest Thank you for taking your precious time to share your review with us. It is glad to know that you had a wonderful staycation at our hotel and enjoyed our culinary service. Definitely we will share your warm compliments with the team as recognition for their devotion to service excellence. Looking forward to your next stay with us. With warmest regards, Sheraton Hong Kong Hotel & Towers

Responded December 28, 2020
Sheraton Hong Kong Hotel & Towers
10.0
Exceptional
Maybo from Hong Kong SAR, China
Family with young children
Stayed 1 night in August 2022

Exceptional”

Very nice place to stay

Reviewed August 14, 2022

See room deals

8.4
Excellent
Justin from Malaysia
Solo traveler
Stayed 2 nights in January 2023

Manage Expectations”

The hotel sit on top of SOGO (which will be exiting soon) as well as nearby MTR exits. The interior of the hotel feels dated but clean. The room however had a contrastingly modern look & feel BUT felt surprisingly smaller than expected, due to the lower ceilings (I’m 182cm, so ceiling height is immediately noticeable). The rooftop bar also closed at 10.30pm which was understandable but still disappointing. Staff was friendly and helpful and the hotel buffet was delicious.

Reviewed January 20, 2023

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9.2
Exceptional
Kunal from India
Family with young children
Stayed 1 night in June 2021

Great location ”

Nice location close to many eating , shopping and partying places in TST. Wonderful Sheraton hospitality and cleanliness. I wish there were more for kids but value for Money for the price we paid.

Reviewed June 14, 2021

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Dear Kunal Thank you for your comments and we are pleased to know that you have made the most of our convenient location and had an enjoyable stay with us. We look forward to serving you again in the near future. With warmest regards, Sheraton Hong Kong Hotel & Towers

Responded June 16, 2021
Sheraton Hong Kong Hotel & Towers
8.4
Excellent
Kai from Hong Kong SAR, China
Family with young children
Stayed 1 night in May 2022

Incredible experience of our staycation in Sheraton, TST on 22 & 23 May 2022”

The most impressive experience of our staycation in Sheraton, TST: 1. Breakfast buffet on 23 May in the Cafe: very nice of all staff in the Cafe. They are very alert for the needs of diners. For the chef (I think should be the Chief Chef), he always walked around to see if any food was needed to refill with a shiny smile. He said Hi to me and checked if I needed noodles together with congee (as I just got a bowl of congee at that time). He also suggested me and my family to drink fruit juice (ie apple, pear and ginger juice) and it was very delicious. He could give us positive energy to have a good start of the day. Many thanks to him. When we left the Cafe, he was very busy to refill the food and we could not say thanks and bye to him. Please help me to pass my thanks to him. 2. Almost every staff that we met in Sheraton hotel were very nice and helpful. 3. Originally, we thought that we didn’t need an extra bed (already placed at our room) and staff was required to remove the extra bed from our room quickly. But as the bed is quite high for my mother (an elderly) to sleep on it, thus we requested an extra bed (which height should be shorter). Sorry for the inconvenience caused and very appreciate for extra effort made by the staff. Some suggestions: 1. More food varieties of breakfast buffet: for example, boiled eggs, chocolate taste cereal and more different kinds of dim sum. 2. More elderly friendly room facilities: shower cubicle (企缸), more handles (扶手) in washroom, bed with lower height are suggested.

Reviewed May 28, 2022

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10.0
Exceptional
Tanan from Hong Kong SAR, China
Couple
Stayed 1 night in September 2020

Exceptional”

Next time pis give me nice room

Reviewed October 03, 2020

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10.0
Exceptional
CHAN from Hong Kong SAR, China
Couple
Stayed 1 night in November 2020

Nice ”

Can go again

Reviewed November 11, 2020

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Dear guest Thank you so much for your review and we are glad to know that you enjoyed your stay. Looking forward to your next stay with us. With warmest regards, Sheraton Hong Kong Hotel & Towers

Responded December 28, 2020
Sheraton Hong Kong Hotel & Towers
8.8
Excellent
Zac from Hong Kong SAR, China
Family with young children
Stayed 1 night in October 2022

Friendly Staff”

Staff is very friendly. Unfortunately facilities are not very toddler friendly - no kids pool etc

Reviewed October 02, 2022

See room deals

9.2
Exceptional
Francis from Hong Kong SAR, China
Couple
Stayed 1 night in November 2020

Good value hotel ”

Perfect location n friendly staff !

Reviewed November 11, 2020

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Dear guest, Thank you for your comments and we are very glad to hear that you have made the most of our convenient location and found our associates friendly and attentive. We look forward to welcoming you back in the near future. With warmest regards, Sheraton Hong Kong Hotel & Towers

Responded December 28, 2020
Sheraton Hong Kong Hotel & Towers
8.4
Excellent
William from Hong Kong SAR, China
Family with teens
Stayed 1 night in December 2022

Location location location”

Friendly staff Excellent location Nice room catering service

Reviewed December 21, 2022

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7.6
Very good
STEVE from Hong Kong SAR, China
Couple
Stayed 3 nights in August 2022

Nice hotel, nice staff. Hardware need upgrade.”

We stay on 14/Fl. which was newly renovated and the room is clean and well decorated. The TV is the worse I have ever seen as the picture quality I can say it is poor. (Although I don't use it for long time) The Telephone is a bite worn out and the cable disconnected very easily. We checked-in at 2:30 and we get our room key at 22:00 due system failure. Thanks to the staff they have to accompany us to our room to open the door for us !!! Staff are nice and efficient .

Reviewed August 26, 2022

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