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Exterior view, Sheraton Puerto Rico Resort & Casino in San Juan
Deluxe , Sheraton Puerto Rico Resort & Casino in San Juan
Exterior view, Sheraton Puerto Rico Resort & Casino in San Juan
Interior view, Sheraton Puerto Rico Resort & Casino in San Juan
Interior view, Sheraton Puerto Rico Resort & Casino in San Juan
Swimming pool [outdoor], Sheraton Puerto Rico Resort & Casino in San Juan
Swimming pool [outdoor], Sheraton Puerto Rico Resort & Casino in San Juan

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8.3

Excellent

31 reviews

31 reviews

Housekeeping2
Food & Dining1
Swimming Pool1
See map
See map

8.1

Excellent

Location rating score

Excellent location
Parking
Available
Closest landmarks
Lote Este
290 m
L. Rodríguez Terry, M.D. Cirugia plástica
370 m
Gimnasio Carlos Ruiz
380 m
Miramar Pediatrics
380 m
Puerto Rico Convention Center
400 m

Sheraton Puerto Rico Resort & Casino

200 Convention Boulevard, Santurce, San Juan, Puerto Rico, 907 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Santurce part of San Juan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Luis Muñoz Marín International Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Front desk [24-hour]

Excellent room comfort & quality

Free Wi-Fi in all rooms!

Hot tub

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Valet parking

Pets allowed

Shuttle service

Fitness center

Sauna

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

6 travelers have booked today.

Value for money7.7
Location rating8.1
Nearest airportFernando Luis Ribas Dominicci Airport (SIG)
Distance to airport1.0 km

Rooms available at Sheraton Puerto Rico Resort & Casino

Excellent
Room comfort & quality

9

Bayview Suite, 1 Bedroom Suite, 1 King, Sofa bed, Bay view
...
  • Room size: 63 m²/678 ft²
  • Bay view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Club level, Presidential Suite, 1 King, Bay view, Whirlpool
...
  • Room size: 210 m²/2260 ft²
  • Bay view
  • 1 king bed
Enter dates to see prices
Executive Suite, 1 King, Sofa bed, City view
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed
Enter dates to see prices
San Juan Suite, Club level, 1 Bedroom Suite, 1 King
...
  • Room size: 93 m²/1001 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Deluxe, Guest room, 1 King, Bay view, Balcony
...
  • Bay view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Bay View Room, 1 King, Balcony
...
  • Room size: 29 m²/312 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Bay View Room, 2 Double Beds, Balcony
...
  • Room size: 29 m²/312 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Traditional, Guest room, 1 King
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Traditional, Guest room, 2 Double
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Deluxe, Guest room, 2 Double, Bay view, Balcony
...
  • Bay view
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Does Sheraton Puerto Rico Resort & Casino offer spa services?

You can benefit from your stay at Sheraton Puerto Rico Resort & Casino far more by making the most of the property's accessible spa services that are offered for all its guests to make your evening even better.

Is car parking available at Sheraton Puerto Rico Resort & Casino?

Sheraton Puerto Rico Resort & Casino has car park onsite with charges applied for visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What types of facilities are available for kids at Sheraton Puerto Rico Resort & Casino?

Sheraton Puerto Rico Resort & Casino provides a wide coverage of accessible facilities for visitors who require additional assistance such as Accessible registration desk, Mobility accessibility in some rooms, Bathtub seat in some rooms, On-site accessible self parking, and Transfer showers in some guest rooms for greater convenience throughout your stay at this property. This property has a total of 39 accessible facilities to make sure guests remain secure throughout their stay. Please contact the property for more information on how they can further assist your needs to better accommodate you.

What procedures does Sheraton Puerto Rico Resort & Casino take in terms of hygiene, safety, and cleanliness?

Sheraton Puerto Rico Resort & Casino fulfill our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes prepared with doctor/nurse on call, staff trained in safety protocol, first aid kit, and sterilizing equipment for more safety precautions and hygiene protocols.

Are there ATM on-site at Sheraton Puerto Rico Resort & Casino?

Yes! The perks of staying at Sheraton Puerto Rico Resort & Casino include an on-site ATM, providing guest visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday vacation.

What public parks are nearby Sheraton Puerto Rico Resort & Casino?

While staying at Sheraton Puerto Rico Resort & Casino, cherish your early morning or evening stroll at nearby park which include Parquecito El Gandul, Parque Muñoz Rivera, and Parque Jaime Benítez.

How long do visitors usually stay at Sheraton Puerto Rico Resort & Casino?

Verified past guests that have stayed at Sheraton Puerto Rico Resort & Casino had an average nightly stay of 2 nights at this property.

At what time of the year is Sheraton Puerto Rico Resort & Casino most popular?

Sheraton Puerto Rico Resort & Casino's most popular month where verified visitors have stayed the most is in December.

What is the average rating that verified Families with older children have given to Sheraton Puerto Rico Resort & Casino?

Verified families with older children that have stayed at this property have given Sheraton Puerto Rico Resort & Casino an average rating of 8.4. You can check out more thorough customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to Sheraton Puerto Rico Resort & Casino?

Verified group travelers that have stayed at this property have given Sheraton Puerto Rico Resort & Casino an average rating of 8.3. You can find more in depth customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at Sheraton Puerto Rico Resort & Casino?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the specified periods may be charged an additional fee.

What people love about Sheraton Puerto Rico Resort & Casino

  • 9.6

    Exceptional
    Location

    "All the bases covered: great place, location and staff."

    YOSEF

    |

    May 19, 2022

  • 8

    Very good

    "Food and services was good at the pool side grill."

    Karen

    |

    October 25, 2022

  • 10

    Exceptional

    "Amazing service"

    Rikke

    |

    August 7, 2021

Overall rating:

8.3

Excellent
31 reviews
Cleanliness
8.4
Facilities
8.6
Location
8.1
Read all reviews >
More about Sheraton Puerto Rico Resort & Casino

More about Sheraton Puerto Rico Resort & Casino

Experience Luxury and Convenience at Sheraton Puerto Rico Hotel & Casino

Sheraton Puerto Rico Hotel & Casino is a 4.0-star hotel located in San Juan, Puerto Rico that offers an array of luxurious and convenient facilities to its guests. Enjoy 24-hour room service, a casino, coffee shop, bar, restaurant, safety deposit boxes, salon, tours, valet parking, concierge, massage, hot tub, fitness center, sauna, steamroom, spa, outdoor pool, poolside bar, and Wi-Fi in public areas. The hotel also offers car park, shuttle service, free Wi-Fi in all rooms, dry cleaning, express check-in/check-out, car hire, luggage storage, shared lounge/TV area, convenience store, daily housekeeping, gift/souvenir shop, taxi service, ticket service, and a continental breakfast. The hotel is also located near the beach and has an onsite car park with charges applied for your convenience.

Luxurious Room Types at Sheraton Puerto Rico Hotel & Casino

Sheraton Puerto Rico Hotel & Casino offers a wide range of luxurious room types to suit the needs of every traveler. From the Bayview Suite and 1 Bedroom Suite with a king bed and sofa bed and a bay view to the Club level guest rooms with a king bed and city or bay view, there is a room for every preference. The hotel also offers guest rooms with 2 double beds and bay view or city view, perfect for families or groups. For those seeking the ultimate luxury experience, the hotel offers Presidential Suites with a king bed and bay view with a whirlpool, as well as Executive Suites with a king bed, sofa bed, and city view. Other room types include the San Juan Suite, Sundeck Suite, Superior Guest Rooms with 1 king or 2 double beds and bay view, and Traditional Guest Rooms with 1 king or 2 double beds.

Unbeatable Service, Views, and Cleanliness

Sheraton Puerto Rico Hotel & Casino in San Juan is a clear favorite among guests, and it's easy to see why. The hotel's service is unbeatable, with professional staff members who go above and beyond to ensure guests have an amazing stay. The views are excellent, providing a stunning backdrop for any vacation or business trip. Additionally, guests rave about the cleanliness of the hotel, making for a comfortable and worry-free experience. It's no wonder why so many guests consider this hotel the best stay in San Juan!

Experience Unmatched Comfort and Service at Sheraton Puerto Rico Hotel & Casino

With an impressive overall rating of 8.3, the Sheraton Puerto Rico Hotel & Casino in San Juan, Puerto Rico is a top choice for travelers seeking comfort and exceptional service. Guests rave about the hotel's luxurious facilities, including a casino, fitness center, and outdoor pool. The hotel's location is also highly rated, with easy access to popular attractions in San Juan. Visitors can expect a comfortable stay in the hotel's spacious and well-appointed rooms, which received an outstanding rating of 9.0 for comfort. The staff at Sheraton Puerto Rico Hotel & Casino are known for their exceptional performance, earning an impressive rating of 8.6. While the food and dining received a lower rating of 7.0, guests can still enjoy delicious meals at the hotel's on-site restaurants. With an overall rating of 8.3, the Sheraton Puerto Rico Hotel & Casino is a top choice for travelers seeking a luxurious and comfortable stay in San Juan.

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Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

Swimming Pool

1 mention

Beach

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • French
  • Portuguese
  • Spanish
Accessibility
  • Access all room by interior corridor
  • Accessible entrance to some on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in some rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Lever handles on all guest room doors
  • Lowered deadbolts on some guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered night guards on some guest room doors
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to some hotel swimming pools
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • TTY/TTD compatibilty in some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Casino
  • Fitness center
  • Game room
  • Golf course [on-site]
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • Cat-friendly
  • Check-in/out [express]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • Microwave
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental
  • Vegetarian
  • Vegan
  • Gluten-free
  • Buffet
Restaurants on site
Choices
  • Cuisine: American, International
  • Menu: Buffet, A-la-carte
District Lounge & Sushi Bar
  • Cuisine: Asian
Infinity Pool Bar & Grille
  • Cuisine: International
The Cafe
  • Cuisine: Brazilian
  • Menu: Buffet

Location

200 Convention Boulevard, Santurce, San Juan, Puerto Rico, 907
Excellent
Location

8.1

Airports
  • Fernando Luis Ribas Dominicci Airport (SIG)
    1.0 km
  • Luis Muñoz Marín International Airport (SJU)
    7.8 km
Public transportation
  • Sagrado Corazón
    3.5 km
  • Sagrado Corazí_n
    3.5 km
Hospital or clinic
  • L. Rodríguez Terry, M.D. Cirugia plástica
    370 m
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Resort fee is taxable for this property.
  • A resort fee of USD 35 per room per night will be collected upon check-in. Kindly contact the hotel directly for more information.
  • Optional UNICEF donation added per night. District Lounge/Sushi Bar closed for renovation to summer 2023-other options.
  • Breakfast Buffet per adult is priced at USD 34.00, Breakfast buffet for kids would be USD 17.00.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from16:00
  • Check-out until11:00
Extras
  • Breakfast charge (unless included in room price)34 USD
The property
  • Number of rooms 503

Property announcements

District Lounge & Sushi Bar are currently closed for renovation until summer 2023. Other bar options are available.

Please note that Pet Cleaning Fee of USD 150.00 plus taxes will be charged to guest traveling with pets, in addition to USD 20.00 Additional Pet Fee per room, per night.

Room rates will be subject to a non-commissionable daily resort fee currently $45.00 per room per night in effect at the time of check in. This fee will cover several amenities, which at this time include: · Daily complimentary shuttle to Escambron Beach and Old San Juan. · Shuttle runs every 45 minutes at the corner of Convention Center Boulevard and the Sheraton Puerto Rico. Stops include Aloft, Hyatt House, Sheraton, Escambron Beach entrance and Plaza Colon at Old San Juan · Daily Yoga Classes, 7:00am to 8:00am daily at Bella Vista · Daily Aqua Fitness, 10:00am to 11:00 daily at Infinity Pool · Daily Salsa Classes, 7:30pm to 8:30pm daily at The Bay Pool Bar · Enhanced high speed internet access in guestrooms and public areas of the hotel · Two (2) Complimentary bottles of water in guest rooms, replenish daily. · Coffee and tea service in the room, replenished daily · Use fitness center open 24/7 · Use of towels and chaise lounges at our lavish · Inclusions are subject to change without notice

Reviews of Sheraton Puerto Rico Resort & Casino from real guests

Provided by verified guests of Agoda
8.3
Excellent
Cleanliness8.4
Facilities8.6
Location8.1
Room comfort and quality9.0
Service8.6
Value for money7.7
High score for San Juan
Rating
9+ Exceptional (8)
8-9 Excellent (1)
7-8 Very Good (2)
6-7 Good (0)
<6 Below Expectation (1)
Time of the year
Mar - May (3)
Jun - Aug (3)
Sep - Nov (3)
Dec - Feb (3)

Show reviews that mention 

Showing 12 verified guest comments
10.0
Exceptional
Maurice from United States
Couple
Deluxe, Guest room, 1 King, Bay view, Balcony
Stayed 4 nights in February 2022

Anniversary trip”

This hotel was so wonderful health safety was there priority was the best we had an wonderful time here at this hotel great customer service and great food I will visit over and over again every time we come back and visit

Reviewed February 20, 2022

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9.6
Exceptional
YOSEF from Puerto Rico
Family with teens
Traditional, Guest room, 2 Double
Stayed 3 nights in May 2022

All covered ”

All the bases covered: great place, location and staff. Better rates would mean more opportunities to visit, but then I guess it’s pricy to maintain this kind of level of service.

Reviewed May 20, 2022

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10.0
Exceptional
Rikke from United States
Family with teens
Superior Room, 2 Double Beds
Stayed 3 nights in August 2021

Rikke”

Amazing service

Reviewed August 07, 2021

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10.0
Exceptional
Juan from United States
Family with young children
Traditional, Guest room, 2 Double
Stayed 2 nights in March 2021

Exceptional”

5 Estrella

Reviewed March 21, 2021

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8.0
Excellent
Karen from United States
Family with teens
Traditional, Guest room, 2 Double
Stayed 3 nights in October 2022

Very good”

Food and services was good at the pool side grill.

Reviewed October 25, 2022

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4.4
Esther from United States
Couple
Traditional, Guest room, 2 Double
Stayed 2 nights in May 2021

Never ever would come to this hotel again ”

Very bad experience. Like the Wild West.

Reviewed May 30, 2021

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10.0
Exceptional
candice from United States
Solo traveler
Traditional, Guest room, 2 Double
Stayed 2 nights in August 2019

Comfort and affordable ”

Nothing but great things to say from the friendly staff, to the convenient location, to the yummy cuisine location inside the hotel, infinity pool and spacious hot tub....best stay in San Juan!

Reviewed September 03, 2019

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8.4
Excellent
Kashmir from United States
Couple
Stayed 4 nights in October 2018

You have to venture out to get a great experience of the city”

The hotel was very clean and very well maintained however a bottle of water was 5 dollars and you can imagine the prices of everything else. However if you venture out by the airport which is about 10-15 minutes away you'll find reasonably priced food and the beach.

Reviewed October 09, 2018

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10.0
Exceptional
Pran from United States
Business traveler
Traditional, Guest room, 2 Double
Stayed 2 nights in January 2019

Great staff and facilities. ”

The director of operations Sharma was top notch. He and his staff run the property great. The level of service is on par with any 5 star hotel in Asia.

Reviewed January 21, 2019

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9.2
Exceptional
Tiaone from United States
Family with teens
Superior Room, 2 Double Beds
Stayed 1 night in August 2019

Exceptional”

Excellent view and very clean hotel and professional staff

Reviewed August 13, 2019

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10.0
Exceptional
Amarilis from Puerto Rico
Family with teens
Stayed 1 night in October 2015

Excelente el Sheraton”

Servicio, limpieza, vista de las habitaciones

Fue una estancia muy tranquila. Lo único que no tiene el hotel es una playa pero queda cerca el puerto y se observa la llegada de los barcos, por otro lado hay algunas cerca. Por lo demás es ideal en todo. El trato del personal fue tan cordial que me sentí como en mi casa. De los recámaras puedo decir que las camas son las mejores, todo limpio y bello.

Reviewed October 27, 2015

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8.0
Excellent
Robert from Belgium
Couple
Standard
Stayed 1 night in February 2010

Verblijf in een "chique" hotel”

Prachtige kamer met ruime badkamer en terras
Duurdere prijsklasse. Ligging ver buiten het stadscentrum en van de stranden.

We boekten dit hotel in feite wegens gebrek aan andere mogelijheden, omdat we niet hadden opgemerkt dat de 14e februari Valentijnsdag was en alle andere hotels volgeboekt waren. Maar we waren wel aangenaam verrast over de kwaliteiten: een suite met kingsizebed en ruime zithoek, een ruime badkamer, een groot terras met zicht op de zwembaden en terrassen. Al bij al een prachtige omgeving, maar wel met een redelijk hoog prijskaartje naar onze gewoonte.

Reviewed March 30, 2010

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