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Sheraton Saigon Hotel & Towers
Sheraton Saigon Hotel & Towers
Sheraton Saigon Hotel & Towers
Sheraton Saigon Hotel & Towers
Sheraton Saigon Hotel & Towers
Sheraton Saigon Hotel & Towers
Sheraton Saigon Hotel & Towers

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8.7

Excellent

776 reviews

776 reviews

Housekeeping5
Breakfast3
Food & Dining2
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Palazzo Club

30 m

Aqua Day Spa

40 m

Qing

60 m

Tricia & Verona

60 m

Saigon Central Mosque

60 m

Popular landmarks
Saigon Opera House (Ho Chi Minh Municipal Theater)

140 m

A O Show - Lune Production

150 m

Ho Chi Minh Squares

480 m

Bitexco Financial Tower

490 m

Saigon Notre Dame Cathedral

710 m

Closest landmarks
Dia Projects

80 m

Tara & Kys Art Gallery

80 m

Saigon Saigon Bar

80 m

Miss Bee

90 m

Therese

90 m

Sheraton Saigon Hotel & Towers

88 Dong Khoi, District 1, Ho Chi Minh City, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in District 1, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous War Remnants Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Located in heart of Ho Chi Minh City

Check-in [24-hour]

Airport transfer

Inside city center

130 meters to Saigon Opera House (Ho Chi Minh Municipal Theater)

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Kids club

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Ho Chi Minh City every 10 minutes on Agoda.com
Value for money7.9
Distance to city center0. Km
Location rating9.3
Nearest airportTan Son Nhat International Airport (SGN)
Distance to airport6.9 km

Rooms available at Sheraton Saigon Hotel & Towers

Excellent
Room comfort & quality

8.5

Presidential Suite, Club lounge access, High floor
...
  • Room size: 210 m²/2260 ft²
  • City view
  • 1 king bed & 1 king bed & 1...
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Club lounge access, 3 Bedroom Presidential Suite
...
  • Room size: 210 m²/2260 ft²
  • Outdoor view
  • 1 double bed
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Grand Tower Suite, Club lounge access, 1 Bedroom Suite
...
  • Room size: 83 m²/893 ft²
  • Pool view
  • 1 king bed
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Executive Suite, Club lounge access, 1 King
...
  • Room size: 91 m²/980 ft²
  • City view
  • 1 king bed
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Grand Tower Junior Suite, Club lounge access, 1 King
...
  • Room size: 65 m²/700 ft²
  • Pool view
  • 1 king bed
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Sheraton Club King, Club lounge access, Guest room, 1 King
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed
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Sheraton Club Twin, Club lounge access, Guest room
...
  • Room size: 37 m²/398 ft²
  • City view
  • 2 single beds
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Grand Tower Studio, Club lounge access, Larger Studio
...
  • Room size: 53 m²/570 ft²
  • River view
  • 1 king bed
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Club Studio King, Club lounge access, Larger Guest room
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
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Club Studio Twin, Club lounge access, Larger Guest room
...
  • Room size: 55 m²/592 ft²
  • City view
  • 2 double beds
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Frequently asked questions

What time is check-in and check-out at Sheraton Saigon Hotel & Towers?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Saigon Hotel & Towers?

Sheraton Saigon Hotel & Towers is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1750000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Sheraton Saigon Hotel & Towers has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Ho Chi Minh City with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sheraton Saigon Hotel & Towers?

There's an additional charge of 650000 VND for adults and 325000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Saigon Hotel & Towers?

Sheraton Saigon Hotel & Towers features 4 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Light meal like coffee or tea is served using only quality ingredients.

Can special events be hosted at Sheraton Saigon Hotel & Towers?

Small or intimate events like graduation parties can also be accomodated.

Can business events be hosted at Sheraton Saigon Hotel & Towers?

On-site venues and convenient event services make Sheraton Saigon Hotel & Towers an ideal choice for hosting corporate events. All available venues come in different styles and sizes and can accommodate you and your guests. An extensive range of facilities and services including projector or LED display and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Saigon Hotel & Towers?

Sheraton Saigon Hotel & Towers does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Sheraton Saigon Hotel & Towers?

Restaurants including Last Call, Dim Tu Tac District 1 and Republic Lounge are popular in Sheraton Saigon Hotel & Towers’s neighborhood which is known as District 1.

What popular shopping places are close to Sheraton Saigon Hotel & Towers?

Located in the District 1 area, Sheraton Saigon Hotel & Towers is close to great shopping choices like Ben Thanh Market, Benthanh Street Food Market and Vincom Center.

What are popular attractions near Sheraton Saigon Hotel & Towers?

Guests at Sheraton Saigon Hotel & Towers can easily visit Central Post Office, The Independence Palace and Saigon Notre Dame Cathedral located in the District 1 area.

What popular natural sightseeing spots are close to Sheraton Saigon Hotel & Towers?

Sheraton Saigon Hotel & Towers is located in the District 1 area, which is famous for natural sightseeing destinations such as Can Gio Mangrove Biosphere Reserve and TransOcean.

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See map

Explore the neighborhood

What people love about Sheraton Saigon Hotel & Towers

  • 10

    Exceptional
    Staff 

    "The hotel has been renovation and staff are very helpful."

    Taky

    |

    September 23, 2022

  • 9.6

    Exceptional

    "Love Sheraton, travel with 2 kids and the professional and the services is 100%."

    Xuan

    |

    September 10, 2022

  • 10

    Exceptional

    "My family stayed here for 5 days and we really enjoyed it."

    Ryan

    |

    July 28, 2022

Overall rating:

8.7

Excellent
776 reviews
Cleanliness
8.9
Facilities
8.6
Location
9.3
Read all reviews >
What travelers say they love:
We loved staying here on and off for the last two months.
fattyontherun@hotmail.com from United States
Couple
More about Sheraton Saigon Hotel & Towers

More about Sheraton Saigon Hotel & Towers

Sheraton Saigon Hotel & Towers

See the best of Ho Chi Minh City with a stay at Sheraton Saigon Hotel & Towers, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Sheraton Saigon Hotel & Towers offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Ho Chi Minh City.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Sheraton Saigon Hotel & Towers is furnished and equipped with handy amenities. Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at Sheraton Saigon Hotel & Towers include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as cable TV, is provided for guests in select rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar, nightclub and casino can be as fun as a night out with your travel companions.
Sheraton Saigon Hotel & Towers offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the massage, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing ping-pong table at Sheraton Saigon Hotel & Towers. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take advantage of the opportunity to explore Ho Chi Minh City while in the city. Experience local culture through architecture at Central Post Office located 830 m away. The best way to remember your time in Ho Chi Minh City is with a nice gift at Ben Thanh Market located about 750 m away.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

15 mentions

Internet

15 mentions

Housekeeping

8 mentions

Food & Dining

5 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean
  • Vietnamese

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible concierge desk
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in some rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Lever handles on all guest room doors
  • Lowered electrical outlets in some rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Room windows that open
  • Safety chains and/or latches on all guest doors
  • Secondary locks on all room windows
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Garden
  • Light therapy
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [charges apply]
  • LAN Internet in room [free]
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [charges apply]
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

Saigon Cafe

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Li Bai Restaurant

  • Cuisine: Chinese
  • Menu: Buffet, A-la-carte

Level 23 Signature Restaurant

  • Menu: Buffet
Location
88 Dong Khoi, District 1, Ho Chi Minh City, Vietnam
Exceptional
Location

9.3

Airports

  • Tan Son Nhat International Airport (SGN)
    6.9 km 27 min drive
  • Can Tho International Airport (VCA)
    133.2 km

Public transportation

  • Saigon Railway Station
    3.1 km
  • Ben Xe Mien Dong Bus Station
    4.4 km

Hospital or clinic

  • Hiệu Thuốc Số 3
    290 m

Shopping

  • Ben Thanh Market
    750 m

Convenience store

  • Mini Stop
    130 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Saigon Opera House (Ho Chi Minh Municipal Theater)
    140 m
  • A O Show - Lune Production
    150 m
  • Ho Chi Minh Squares
    480 m
  • Bitexco Financial Tower
    490 m
  • Saigon Notre Dame Cathedral
    710 m
  • Ben Thanh Market
    750 m
  • Central Post Office
    840 m
  • The Independence Palace
    960 m
  • War Remnants Museum
    1.3 km
  • Cu Chi Tunnels
    37.2 km

Nearby landmarks

  • Palazzo Club
    30 m
  • Aqua Day Spa
    40 m
  • Qing
    60 m
  • Tricia & Verona
    60 m
  • Saigon Central Mosque
    60 m
  • Galerie Nguyen
    70 m
  • Kito
    70 m
  • Samsara
    70 m
  • Tombo
    70 m
  • Ben Thanh Art & Frame
    80 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee1750000 VND
  • Distance from city center0. Km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)650000 VND

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges3
  • Number of floors25
  • Number of restaurants4
  • Number of rooms 485
  • Year property opened2003
  • Most recent renovation2019
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Sheraton Saigon Hotel & Towers from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.9
Facilities8.6
Location9.3
Room comfort and quality8.5
Service8.7
Value for money7.9
High score for Ho Chi Minh City
Rating
9+ Exceptional (120)
8-9 Excellent (63)
7-8 Very Good (61)
6-7 Good (23)
<6 Below Expectation (23)
Time of the year
Mar - May (81)
Jun - Aug (64)
Sep - Nov (60)
Dec - Feb (85)
All guests (538)
All room types
All languages

Show reviews that mention 

Showing 290 verified guest comments
12345
10.0
Exceptional
SOOJIN from South Korea
Solo traveler
Grand Tower Studio, Club lounge access, Larger Studio
Stayed 1 night in October 2019

Executive floor was great ”

Always good choice to pick Sheraton group. Location was good. Little bit old interior but very clean. I love their view with jr suit room. M willing to book again soon.

Reviewed November 03, 2019

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Dear SOOJIN, Your compliment put a smile on our faces! At Sheraton Saigon Hotel & Towers, we strive to make each of our guests relish in the comfort of coming home. So, finding that you loved the exclusive service at the Sheraton Club, the welcoming space, and the stunning city view from the Grand Tower Studio room is a genuine pleasure for the hotel team. Besides, we are glad to see that you have well-utilized our central location for your convenience during your recent visit. Your feedback is a meaningful reward for all of our hard work and persistence. Please rest assured we already shared your comments with the entire hotel team! We would like to say thank you for recommending us with travelers on Agoda, and we look forward to welcoming you back in the not too distant future. With warm regards, Scott Hodgetts General Manager

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Sheraton Saigon Hotel & Towers
10.0
Exceptional
Matthew from Malaysia
Couple
Superior Deluxe King, Guest room, 1 King
Stayed 3 nights in February 2019

Excellent as always albeit the room is need of a facelift.”

Bed is comfy. Staffs are just really attentive and well trained. Speaks good English too. Location is excellent. Gucci is accessible at the lobby. Highly recommended.

Reviewed February 19, 2019

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Dear Matthew, What a privilege for us to have the opportunity to accommodate you and your beloved during your visit to Ho Chi Minh city! On behalf of the Sheraton community, we would like to thank you for your kind compliment! We're truly happy to hear that you enjoyed a seamless stay with us. At Sheraton Saigon Hotel & Towers, all we have is a strong desire to delivering truly unforgettable moments to each of our guests who walk through the door. Hence, it’s a wonderful feeling finding that you recognized our efforts. To date, the hotel boasts 494 rooms in two towers, in which 376 rooms and suites in the Main Tower have been redesigned to incorporate refined Vietnamese-inspired design elements. It would be our pleasure to welcome you back to stay in one of these newly renovated rooms and suites for a luxurious tranquil and comfortable experience. Your lovely words will be shared with the hotel team who will be more than happy to delight your future stays! With warm

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Sheraton Saigon Hotel & Towers
10.0
Exceptional
SOOJIN from South Korea
Solo traveler
Grand Tower Studio, Club lounge access, Larger Studio
Stayed 1 night in November 2019

Service was so good”

Everything there was perfect for my work/vacation. Good choice to get executive floor. They upgraded me to jr suit with very nice view. M excited to go back soon.

Reviewed November 03, 2019

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Dear SOOJIN, Your compliment put a smile on our faces! At Sheraton Saigon Hotel & Towers, we strive to make each of our guests relish in the comfort of coming home. So, finding that you loved the exclusive service at the Sheraton Club, the welcoming space, and the stunning city view from the Grand Tower Studio room is a genuine pleasure for the hotel team. Besides, we are glad to see that you have well-utilized our central location for your convenience during your recent visit. Your feedback is a meaningful reward for all of our hard work and persistence. Please rest assured we already shared your comments with the entire hotel team! We would like to say thank you for recommending us with travelers on Agoda, and we look forward to welcoming you back in the not too distant future. With warm regards, Scott Hodgetts General Manager

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Sheraton Saigon Hotel & Towers
9.6
Exceptional
supatcha from Thailand
Family with young children
Stayed 2 nights in August 2019

Good location and nice room layout ”

This hotel is located in very prime location. We can go to every Landmark in Ho Chin min with in 5-7 min by grab. For the room is quite new and clean, I think they just renovated. The room layout is kid friendly.

Reviewed August 11, 2019

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Dear supatcha, Warm greetings from Sheraton Saigon Hotel & Towers! With our sole mission being Where the World Comes Together, we dedicate time, passion and commitment to bring moments full of joy, meaning and warmth to each of our guests when stepping into the door, so we are nothing short of delighted to find that you relished in the luxurious comfort of Superior Deluxe room which has been redesigned with modern Vietnamese-inspired elements and comfort in mind. Besides, we take great pride to see that you were able to well utilize the hotel central location to explore the city’s most iconic attractions without any hassles. As a valued guest, your lovely words would be shared with the hotel team, to let them know their great hard work and persistence have been recognized by you. Thank you for such a kind gesture on Agoda, and we hope to have the pleasure of seeing you and your family in the not too distant future. With warm regards, Scott Hodgetts General Manager

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Sheraton Saigon Hotel & Towers
10.0
Exceptional
Serey from Cambodia
Business traveler
Sheraton Club King, Club lounge access, Guest room, 1 King
Stayed 4 nights in March 2022

Great location and business meeting place”

surround by Cafe, restaurants. Have meeting rooms and area for business discussion

Reviewed March 25, 2022

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Dear Serey, It’s a genuine pleasure to welcome you to Sheraton Saigon Hotel & Towers! On behalf of the Sheraton community, we would like to express our gratitude for your great compliment and the absolute rating for us. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every single of our guests who step into the door. Hence, knowing that you are pampered with the premium comfort of our location and meeting facilities is one of the most joyful motivations for our team. Once again, thank you for sharing your experience with us. We look forward to welcoming you back to our vibrant city soon. Warmest regards, Julian Wong General Manager

Responded March 26, 2022
Sheraton Saigon Hotel & Towers
10.0
Exceptional
WONG from Hong Kong SAR, China
Business traveler
Superior Deluxe King, Guest room, 1 King
Stayed 5 nights in July 2022

Exceptional”

This hotel is located at downtown, very convenience to go anywhere, just walk 6 - 7 mins to shopping mall

Reviewed July 10, 2022

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Dear WONG, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Hotel & Towers! On behalf of the Sheraton Saigon community, we would like to express our sincere thanks for your feedback. We are pleased to hear that you are satisfied with your stay experience with us specifically mentioning our central location. Your compliments are highly appreciated as a huge motivation for our team to continuously thrive for the best quality of service and we will surely share your positive feedbacks with our associates. Once again, thank you for sharing your feedback with us. We hope to have the opportunity of seeing you again in the nearest future. With warm regards, Julian Wong General Manager

Responded July 11, 2022
Sheraton Saigon Hotel & Towers
10.0
Exceptional
Muhammad from Malaysia
Business traveler
Superior Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in June 2022

Sheraton Saigon Hotel and Towers”

Friendly staff, great location, awesome room!

Reviewed June 24, 2022

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Dear Muhammad, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Hotel & Towers! We are delighted to know that you’ve had a great stay experience with us, especially your impression to the central location, contemporary room and the friendly service of our team. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests. Once again, thank you for sharing your great feedbacks with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

Responded September 06, 2022
Sheraton Saigon Hotel & Towers
9.6
Exceptional
Raymond from Vietnam
Business traveler
Superior Deluxe King, Guest room, 1 King
Stayed 1 night in January 2022

Good easy clean place at HCM city”

Good and best location place at HCM city, most employees can speak English,

Reviewed January 09, 2022

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Xin chào Raymond, Your great compliments made our day! On behalf of the Sheraton community, we would like to sincerely thank you for your review and impression on us. It’s an honor to welcome you to Sheraton Saigon Hotel & Towers and we can’t be happier than we are now reading your comments. We take great pride to see that you enjoyed the location of us, as well as the attentive service from our associates to support you in your preferred language. Once again, thank you for choosing us and we hope to have the pleasure of welcoming you back when you return to Ho Chi Minh City in the not too distant future. With warm regards, Julian Wong General Manager

Responded January 10, 2022
Sheraton Saigon Hotel & Towers
9.6
Exceptional
Hoai from Canada
Family with teens
Superior Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in July 2022

Exceptional”

Good breakfast, staffs are very well trained, attentive and pleasant

Reviewed July 18, 2022

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Dear Hoai, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such the breakfast as well as the genuine care of our team. Your compliment means a lot to our team we take it as a motivation for us to strive and elevate our guest experience further going forward. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

Responded July 20, 2022
Sheraton Saigon Hotel & Towers
9.6
Exceptional
Yap from Malaysia
Business traveler
Superior Deluxe King, Guest room, 1 King
Stayed 1 night in July 2022

Exceptional”

Clean big room at prime location with good and friendly staffs

Reviewed July 11, 2022

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Dear Yap, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Hotel & Towers! We are delighted to know that you’ve had a great stay experience with us, especially your impression of the central location, the cleanliness of our room, and the friendly service of our team. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the memorable experience for all our guests. Once again, thank you for sharing your great feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

Responded July 12, 2022
Sheraton Saigon Hotel & Towers
10.0
Exceptional
SHIN from South Korea
Family with young children
Superior Deluxe King, Guest room, 1 King
Stayed 3 nights in May 2022

Exceptional”

great hotel

Reviewed May 30, 2022

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Dear SHIN, Thank you for spending your time to rate and give us positive feedback on your recent experience at Sheraton Saigon Hotel & Towers. We look forward to welcoming you back in the nearest future and wish you have a nice day. Warm regards, Julian Wong General Manager

Responded May 31, 2022
Sheraton Saigon Hotel & Towers
8.4
Excellent
Orawan from Thailand
Business traveler
Superior Studio Twin, Larger Guest room, 2 Double
Stayed 3 nights in March 2019

Everything is good except toileteries object”

Needless to say, the hotel & staff are excellence, room is big and clean. However, quite disappointed when I found there is no facial tissue, cotton bud, cotton pad for ladies use which I never have this experience in 5 star hotel before. It ended up I had to walk to 7-11 near by and bought it myself.

Reviewed March 14, 2019

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Dear Orawan, It was an absolute pleasure to be of service to you at Sheraton Saigon Hotel & Towers! We are truly happy to hear that our efforts in delivering a memorable stay experience turned your recent visit into a great one. Besides, we are saddened to hear that the toiletries objects did not meet your expectations, please rest assured that we will review your concern about this issue wholeheartedly. Since the recent encounter does not represent our service promises, we sincerely hope you will reach out to us with details of your recent stay so that we can rectify the issues and ensure no repetition in the future. Once again, thank you for choosing us. Despite this less than perfect experience, we hope to have the opportunity of seeing you again. The next time you’re planning your stay with us, please let me know so I can personally take care of your reservations and add some enhancements for an even greater experience. With warm regards, Scott Hodgetts General Manager

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Sheraton Saigon Hotel & Towers
8.8
Excellent
fattyontherun@hotmail.com from United States
Couple
Superior Deluxe King, Guest room, 1 King
Stayed 5 nights in April 2022

Excellent”

We loved staying here on and off for the last two months. The service was consistent and the staff was always great. Will definitely stay here again.

Reviewed April 29, 2022

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Dear fattyontherun, Your great compliments made our day! On behalf of the Sheraton community, we would like to sincerely thank you for your review and impression on us. It’s an honor to welcome you to Sheraton Saigon Hotel & Towers and we can’t be happier than we are now reading your comments. We take great pride to see that you are satisfied with the immersive care of our team. Once again, thank you for choosing us and we hope to have the pleasure of welcoming you back when you return to Ho Chi Minh City in the not too distant future. With warm regards, Julian Wong General Manager

Responded April 30, 2022
Sheraton Saigon Hotel & Towers
9.2
Exceptional
fattyontherun@hotmail.com from United States
Couple
Superior Deluxe King, Guest room, 1 King
Stayed 2 nights in February 2022

Buffay breakfast”

Buffay breakfast is massive and good.

Reviewed March 03, 2022

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Dear fattyontherun, Many thanks for taking the time to share your recent experience with Sheraton Saigon Hotel & Towers! We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such a central location, the premium service, and our wide range of tantalizing delicacies for the breakfast. At Sheraton Saigon Hotel & Towers, each corner is thoughtfully designed to be filled with shared experience and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. It is our pleasure to find your satisfaction and we will surely pass your lovely words with all of our associates. Once again, thank you for choosing us for your vacation. We hope to have the opportunity of seeing you again in the nearest future. With warm regards, Julian Wong General Manager

Responded March 05, 2022
Sheraton Saigon Hotel & Towers
8.4
Excellent
hoang from Australia
Couple
Superior Deluxe King, Guest room, 1 King
Stayed 2 nights in July 2022

Excellent”

Nice place, nice food, a place to be if your budget can afford and reward yourself with a bit of luxury.

Reviewed July 13, 2022

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Dear hoang, Many thanks for taking the time to share your recent experience with us! We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such a hotel ambiance and our tantalizing delicacies. At Sheraton Saigon Hotel & Towers, each corner is thoughtfully designed to be filled with shared experiences and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. Your compliment means a lot to our team we take it as a motivation for us to strive and elevate our guest experience further going forward. Once again, thank you for choosing us as your preferred accommodation for vacation. We hope to have the opportunity of seeing you again in the nearest future. With warm regards, Julian Wong General Manager

Responded July 14, 2022
Sheraton Saigon Hotel & Towers
8.0
Excellent
David from Thailand
Couple
Stayed 1 night in February 2020

Great hotel and great location.”

Great hotel very happy with the service and location, would definitely stay again.

Reviewed April 27, 2021

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Dear Mr. David, On the behalf of Sheraton Saigon Hotel & Towers, thank you so much for taking the time to share your recent experience on Agoda. We're truly grateful to hear that you had an enjoyable and pleasant experience while staying with us. As our sole mission being Where the World Comes Together, we dedicate time, passion, and commitment to bring our guests unforgettable moments, so it’s an honor to find that the immersive service and the warm Vietnamese hospitality of our team made a wonderful difference to your visit. We also take great delight in seeing that you were able to utilize the central location for your convenience, as most of the local attractions and cultural treasures are right at the doorstep. Once again, thank you so much for choosing and sharing your experience with us. We hope to have the opportunity of welcoming you back to our hotel in the nearest future. With warm regards, Scott Hodgetts General Manager

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Sheraton Saigon Hotel & Towers
7.6
Very good
S from Vietnam
Couple
Superior Deluxe King, Guest room, 1 King
Stayed 1 night in April 2022

Rooms are not kept well before check in. Cleaniness issue.”

Location is central in dist. 1 and property is good.

Reviewed May 04, 2022

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Dear S, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such our central location. Besides, we genuinely took note for your feedback on the cleanliness of the room and our team will take it wholeheartedly for future improvements. Your feedbacks are highly appreciated as a priceless motivation for our team to continuously thrive for the best quality of service. Once again, thank you for choosing us for your staycation. We hope to have the opportunity of seeing you again in the nearest future. Warm regards, Julian Wong General Manager

Responded May 05, 2022
Sheraton Saigon Hotel & Towers
6.0
Jessica from Singapore
Couple
Superior Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 4 nights in April 2022

Above average”

Housekeeping not very satisfactory

Reviewed April 15, 2022

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Dear Jessica, Many thanks for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us! We always strive to deliver a memorable stay experience for our guests but unfortunately, we were unable to meet your expectations in your recent stay with us and therefore, we wish to extend our sincere apology to you. We would appreciate if you can share with us further details via sheratonsaigon@sheraton.com. Please rest assured that our management team will take your feedbacks seriously for future improvements. Once again, we deeply apologize for your inconvenience. We look forward to having a chance to welcome you back so that we could serve you with our best hospitality. Warmest regards, Julian Wong General Manager

Responded April 18, 2022
Sheraton Saigon Hotel & Towers
4.8
Jay from Vietnam
Family with young children
Superior Deluxe King, Guest room, 1 King
Stayed 1 night in January 2021

Very disappointong morning buffet”

Salad smells stink.

Reviewed January 03, 2021

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Dear Jay, On behalf of the Sheraton community, thank you for choosing us and sharing your recent experience with us. At Sheraton Saigon Hotel & Towers, we always strive to deliver the best quality of service, hence, your feedback is highly appreciated. Please accept our apology for your morning buffet experience. Please rest assured that our management team will take it wholeheartedly for future improvements. Look forward to welcoming you back next time. We will take this opportunity to serve you with our best hospitality. Warmest regards, Julian Wong General Manager

Responded February 08, 2022
Sheraton Saigon Hotel & Towers
9.7
Exceptional
Matthew from United Kingdom
Couple
Stayed 1 night in November 2012

First class service”

Tower Lounge, Happy Hour, Customer Service, Breakfast

we stayed in the sheraton on the final night of our 1-month trip round south east asia, and whilst we paid significantly more to stay there than any other place, it was worth every penny. we booked a grand tower studio through agoda for ; however, we were upgraded to a junior suite on arrival. the service, cleanliness and rooms are everything that you would expect from a 5 star hotel. the staff were extremely friendly and arranged early check in and late check out for us at no extra cost. rooms in the grand tower come with access to the grand tower lounge serving free soft drinks throughout the day and hosting 'happy hour' from 5 - 8pm. during 'happy hour' free drinks and snacks are advertised; however, in actual fact there is a great cold buffet and a number of hot food items are prepared to order. drinks available during 'happy hour' include sparkling wine and a range of cocktails. after an hour and a half from 6.30 - 8pm we had ruined our dinner plans and were completely full of food and drink. fantastic. the view from the 23rd floor bar is brilliant and there is a pleasant lively atmosphere whilst the pool area is nicely secluded and sheltered from the noise of the city. finally, the breakfast is magnificent. i had high hopes for our stay at the sheraton, and they exceeded my expectations in almost every respect. absolutely brilliant.

Reviewed December 12, 2012

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