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Bar/lounge, Shibuya Excel Hotel Tokyu in Tokyo
Excel Small Double Room - Non-Smoking, 21st-24th Floor, Shibuya Excel Hotel Tokyu in Tokyo
Facilities, Shibuya Excel Hotel Tokyu in Tokyo
Lobby, Shibuya Excel Hotel Tokyu in Tokyo
Lobby, Shibuya Excel Hotel Tokyu in Tokyo
Interior view, Shibuya Excel Hotel Tokyu in Tokyo
Shibuya Excel Hotel Tokyu

Removed from saved list

8.6

Excellent

8,406 reviews

8,406 reviews

See map
See map

9.6

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Eight Rent
60 m
Hachi Statue
90 m
Hachiko
100 m
Shibu Chika Shopping Road
110 m
Shibuya Pedestrian Scramble
120 m
Popular landmarks
Meiji Jingu
2.0 km
Shinjuku Gyoen National Garden
3.2 km
Tokyo Metropolitan Government Building observation room
3.5 km
Tokyo Tower
4.1 km
Ginza
6.3 km
Closest landmarks
WANDER COMPASS SHIBUYA
90 m
Shibuya-san
120 m
Aogaeru Tourist Information Center
120 m
Tokyu Tokyo Metro Shibuya Station Tourist Center
140 m
Dogenzaka
150 m

Shibuya Excel Hotel Tokyu

1-12-2 Dougenzaka, Shibuya, Tokyo, Japan, 150-0043 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Shibuya, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 4 stars, this high-quality property provides guests with access to massage and restaurant on-site.

Highlights

160 meters to public transportation

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Restaurants

Breakfast [buffet]

Coffee shop

This property is in high demand!

18 travelers have booked today.

Value for money8.2
Distance to city center0.0 Km
Location rating9.6
Nearest airportHaneda Airport (HND)
Distance to airport14.1 km

Rooms available at Shibuya Excel Hotel Tokyu

Excellent
Room comfort & quality

8.3

Single Room - Non-Smoking
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 single bed or 1 double be...
Enter dates to see prices
Superior Park View Small Double Room - Non-Smoking, 13th-19th Floor
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Excel Small Double Room - Non-Smoking, 21st-24th Floor
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Excel Twin Room - Non-Smoking, 21st-24th Floor
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Double Room - Non-Smoking, 7th-12th Floor
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Premier Double Room - Non-Smoking, 13th-19th Floor
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Standard Triple Room - Non-Smoking, 7th-12th Floor
...
  • Room size: 38 m²/409 ft²
  • City view
  • 3 single beds
Enter dates to see prices
Standard Twin Room - Non-Smoking, 7th-12th Floor
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Quadruple Room - Non-Smoking, 7th-12th Floor
...
  • Room size: 38 m²/409 ft²
  • City view
  • 4 single beds
Enter dates to see prices
Superior City View Twin Room - Non-Smoking, 13th-19th Floor
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What dining options are offered at Shibuya Excel Hotel Tokyu?

Start your day with Shibuya Excel Hotel Tokyu's available dining options such as International cuisine to experience what's offered at this property!

What bars are nearby Shibuya Excel Hotel Tokyu?

While lodging at Shibuya Excel Hotel Tokyu, enjoy your evening or night out at Tableaux Lounge, Restaurant Bar Cay, and Unit (Shibuya) to make the most out of your nightlife.

When was Shibuya Excel Hotel Tokyu built?

Shibuya Excel Hotel Tokyu was built in 2000.

What is the verified guest review consensus about Shibuya Excel Hotel Tokyu's view?

64.0% of our past customer testimonials have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Shibuya Excel Hotel Tokyu down in the review section.

What is the verified guest review consensus about Shibuya Excel Hotel Tokyu's pet services?

67.0% of our past customer ratings have given a positive review and remarks about this property's pet services. You can look up on more detailed customer reviews, and comments for Shibuya Excel Hotel Tokyu down in the review section.

What is the average rating that verified Families with young children have given to Shibuya Excel Hotel Tokyu?

Verified families with young children that have stayed at this property have given Shibuya Excel Hotel Tokyu an average rating of 8.5. You can look up more comprehensive customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What dining places are in close proximty of Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu’s local community is Shibuya which includes popular restaurants such as Coucagno, MIMASUYA, and Kaikaya.

Is breakfast offered at Shibuya Excel Hotel Tokyu?

Wake up to an incredible buffet and continental breakfast at Shibuya Excel Hotel Tokyu. Guests can enjoy breakfast offered with an additional charge of 3388 JPY for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.

What people love about Shibuya Excel Hotel Tokyu

  • 9.6

    Exceptional
    Cleanliness

    "Very clean."

    Thomas

    |

    September 17, 2023

  • 10

    Exceptional
    Cleanliness

    "Room was very clean and well appointed."

    Mark

    |

    August 26, 2023

  • 10

    Exceptional
    Location

    "Great and convenient location."

    Patrick

    |

    September 19, 2023

Property ranking|Compared to 5,682 Tokyo properties
See all rankings
Location score
9.6/10
Room comfort score
8.4/10
Cleanliness score
8.8/10
Couples review score
8.6/10
Better than
99
%
of Tokyo properties
Better than
96
%
of Tokyo properties
Better than
93
%
of Tokyo properties
Better than
92
%
of Tokyo properties
Overall rating:

8.6

Excellent
8,143 reviews
Cleanliness
8.8
Facilities
8.3
Location
9.6
Read all reviews >
What travelers say they love:
The rooms are clean and bigger than the usual Japan rooms.
RAUL from Philippines
Group
More about Shibuya Excel Hotel Tokyu

More about Shibuya Excel Hotel Tokyu

Experience Comfort and Convenience at Shibuya Excel Hotel Tokyu

Shibuya Excel Hotel Tokyu is a 4-star hotel located in the bustling city of Tokyo, Japan. The hotel boasts a range of facilities to ensure guests have a comfortable and convenient stay. Guests can enjoy a cup of coffee at the hotel's coffee shop, or indulge in a delicious meal at the onsite restaurant. Room service is also available for those who prefer to dine in the comfort of their own room. Safety deposit boxes are provided for guests' peace of mind, and airport transfers can be arranged upon request. The hotel features air conditioning, daily newspaper, in-house movies, hair dryer, television with satellite/cable TV, and Wi-Fi in public areas. Guests can also enjoy a relaxing massage during their stay. For those driving, car parking is available onsite with charges applied. Luggage storage and daily housekeeping are also provided. Guests can start their day with a breakfast buffet, including a continental breakfast, before heading out to explore the city.

Room Types at Shibuya Excel Hotel Tokyu

Shibuya Excel Hotel Tokyu offers a wide range of room types to cater to every guest's needs. From the Corner Superior Shibuya Scramble Crossing View Twin Room with a stunning view of the city to the Excel Small Double Room with a cozy single bed, guests can choose from various options. The Standard Quadruple Room with four single beds is perfect for families or groups, while the Superior Premier Double Room with a king-size bed is ideal for couples. The hotel also has Single Rooms, Twin Rooms, Triple Rooms, and Quad Rooms to accommodate different group sizes. All rooms are non-smoking, with some located on the 7th-12th floor and others on the 13th-19th floor, offering different views of the city. Check-in and check-out times may vary depending on the room type.

Explore the Best of Shibuya from Shibuya Excel Hotel Tokyu

Located in the heart of Tokyo's bustling Shibuya district, Shibuya Excel Hotel Tokyu is surrounded by some of the city's most iconic landmarks and attractions. Just a short walk away, guests can visit the stunning Meiji Jingu shrine and pay their respects to the Emperor Meiji and Empress Shoken. For a taste of Tokyo's vibrant street culture, Shibuya Crossing and the bustling Shibuya Center-gai are also just a stone's throw away. And of course, no trip to Shibuya would be complete without a visit to the famous statue of Hachiko, the loyal dog who waited for his owner at the nearby train station every day. For those looking to escape the hustle and bustle of the city, Yoyogi Park is just a short stroll away, offering a peaceful oasis in the heart of Tokyo. With so much to see and do right on its doorstep, Shibuya Excel Hotel Tokyu is the perfect base for your Tokyo adventure.

Friendly Staff, Great Location, and Clean Rooms

Shibuya Excel Hotel Tokyu is a top-rated hotel in Tokyo, Japan, with a lot of positive customer reviews. Guests have praised the hotel for its friendly and helpful staff who go out of their way to make your stay comfortable. The hotel's location is perfect, as it is situated in the heart of Shibuya, one of Tokyo's busiest districts. The rooms are spacious, clean, and well-maintained, making for a comfortable stay. Whether you're traveling for business or leisure, Shibuya Excel Hotel Tokyu is an excellent choice for your stay in Tokyo.

Experience Unmatched Comfort and Convenience at Shibuya Excel Hotel Tokyu

Discover the perfect blend of comfort and convenience at Shibuya Excel Hotel Tokyu in Tokyo, Japan. With an impressive overall rating of 8.7, this hotel has earned high marks for its exceptional cleanliness, outstanding location, and attentive staff performance. Guests have also praised the hotel's excellent facilities, which include a fitness center and business center. Although food and dining received a slightly lower rating, guests have found the hotel's value to be exceptional. Whether you're traveling for business or leisure, Shibuya Excel Hotel Tokyu provides a comfortable, convenient, and memorable experience that will exceed your expectations.

Show less

Amenities and facilities

Excellent
Facilities

8.3

Most talked about facilities

Housekeeping

107 mentions

View

54 mentions

Breakfast

52 mentions

Food & Dining

34 mentions

Languages spoken
  • English
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]

Food and dining

Restaurants on site
アビエント
  • Cuisine: European

Location

1-12-2 Dougenzaka, Shibuya, Tokyo, Japan, 150-0043
Exceptional
Location

9.6

Airports
  • Haneda Airport (HND)
    14.1 km 26 min drive
  • Narita International Airport (NRT)
    63.9 km 1.0 hour drive
Public transportation
  • Shibuya Train Station
    180 m 2 min walk
  • Shinsen Station
    570 m
Hospital or clinic
  • Tohodaiiryo Center Ohashi Hospital
    1.4 km 19 min walk
Shopping
  • Ameyoko Shopping Street
    8.9 km
Convenience store
  • 7 Eleven
    1.4 km 7 min drive
Cash withdrawal
  • ATM
    120 m 2 min walk

What's nearby

Popular landmarks
  • Shibuya Crossing
    120 m
  • Meiji Jingu
    2.0 km
  • Shinjuku Gyoen National Garden
    3.2 km
  • Tokyo Metropolitan Government Building observation room
    3.5 km
  • Tokyo Tower
    4.1 km
  • Ginza
    6.3 km
  • Ueno Park
    9.2 km
  • Asakusa
    10.6 km
  • Sensoji Temple
    10.8 km
  • Tokyo Skytree
    11.5 km
Nearby landmarks
  • Eight Rent
    60 m
  • Hachi Statue
    90 m
  • WANDER COMPASS SHIBUYA
    90 m
  • Hachiko
    100 m
  • Shibu Chika Shopping Road
    110 m
  • Shibuya Pedestrian Scramble
    120 m
  • Shibuya-san
    120 m
  • Shibuya Crossing
    120 m
  • Aogaeru Tourist Information Center
    120 m
  • Moyai Statue
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 13 year(s).

Others
  • This is a strictly non-smoking property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:00
  • Reception open until12:00
Getting around
  • Airport transfer fee3200 JPY
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)60
Extras
  • Breakfast charge (unless included in room price)3388 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges0
  • Number of floors24
  • Number of restaurants3
  • Number of rooms 408
  • Room voltage100
  • Year property opened2000
  • Most recent renovation2007
Parking
  • Daily parking fee3000 JPY

Reviews of Shibuya Excel Hotel Tokyu from real guests

Provided by verified guests of Agoda
8.6
Cleanliness8.8
Facilities8.3
Location9.6
Room comfort and quality8.3
Service8.6
Value for money8.2
High score for Tokyo
Rating
9+ Exceptional (1,371)
8-9 Excellent (730)
7-8 Very Good (643)
6-7 Good (199)
<6 Below Expectation (171)
Time of the year
Mar - May (809)
Jun - Aug (645)
Sep - Nov (761)
Dec - Feb (899)

Show reviews that mention 

Showing 3,114 verified guest comments
12345
10.0
Exceptional
RAUL from Philippines
Family with young children
Superior Park View Small Double Room - Non-Smoking, 13th-19th Floor
Stayed 2 nights in January 2023

Great hotel ”

This is the best hotel I have ever stayed at in tokyo! Rooms are bigger and more comfortable. I would definitely stay here again. The location is the best. Everything you need is right outside.

Reviewed January 28, 2023

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Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

Responded February 28, 2023
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Graycee from Philippines
Group
Superior Park View Double Room - Non-Smoking, 13th-19th Floor
Stayed 3 nights in November 2022

Great location”

A short walking distance from the airport limousine bus and shibuya train station. Very near Hatchiko! We pass by the memorial everyday. A lot of food choices in Marks City and the nearby area. Even the famous Ramen Nagi is walkable.. Several shopping options..The biggest Don Quijote branch is in the area too. Uniqlo, Ikea, Zara, Onitsuka, etc. Its my 2nd time to stay here while in Tokyo. This time they gave us a room with a view of the shibuya crossing! By the way, this hotel has a scenic elevator that gives a view of the shibuya crossing. Love our stay here and will be back soon! Note: The hotel is also environmentally conscious.

Reviewed December 01, 2022

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This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much. We appreciate your satisfaction and I am very pleased. I am very pleased that you have liked us. I am happy if you can use the hotel again.

Responded December 11, 2022
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Weerayuth from Thailand
Couple
Superior Park View Small Double Room - Non-Smoking, 13th-19th Floor
Stayed 2 nights in January 2023

Nice Hotel at the Heart of Shibuya”

Super convenient location. Bus stop, Subway, JR station right next to the hotel. Super market, Shopping malls right below. Can't get anymore convenient that this. Room size is reasonable. Breakfast buffet is yummy and has may selection. First time staying here and very impressed.

Reviewed January 31, 2023

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Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

Responded February 28, 2023
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Geraldine from Philippines
Couple
Superior Park View Double Room - Non-Smoking, 13th-19th Floor
Stayed 7 nights in November 2022

Best decision ”

Our first time in Japan and we are so glad we chose this hotel. Near anything and everything, great helpful hotel staff, good breakfast, room is clean, bedsheets and towels are really clean. Will book this hotel every time we go to Shibuya. We loved our 8 day stay. Did I mention I love Japan so much?!

Reviewed November 10, 2022

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Thank you very much for using our hotel hotel. I hope that you will return to Japan. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

Responded December 11, 2022
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Chantelle from Australia
Couple
Superior City View Twin Room - Non-Smoking, 13th-19th Floor
Stayed 1 night in November 2022

Highly recommend! ”

This hotel has excellent location! Right on the Tokyo crossing! Our view was of the crossing! So beautiful! We ended up extending our stay and the reception staff were so lovely and easily accomodating and keeping us in our same room so we didn’t need to change. Wouldn’t stay anywhere else when I return!

Reviewed November 13, 2022

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Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We saw how comfortable you stayed and we feel very happy. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

Responded December 11, 2022
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Alessio from United States
Couple
Excel Double Room - Non-Smoking, 21st-24th Floor
Stayed 4 nights in November 2022

Fantastic Centrally Located Hotel in the Heart of Shibuya”

If you're a first-time traveler to Shibuya, you'd be hard-pressed to find a better option to be in the center of the action than the Excel Hotel. It's situated with a nice view of the Scramble, it's located in a multi-story shopping, dining, and train complex, and it is within walking distance of Yoyogi Park, Harijuku, and just a train ride away from Akihabara and Shinjuku. As our homebase for our first week in Japan, it was an excellent way to slowly ramp up our confidence of staying in the country and getting acclimated.

Reviewed December 05, 2022

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Thank you very much for your stay at our hotel. We are grateful for receiving a valuable evaluation. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

Responded December 11, 2022
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Rina from Singapore
Couple
Excel Double Room - Non-Smoking, 21st-24th Floor
Stayed 2 nights in January 2023

Great stay”

Special thanks to Ichihara-san for assisting to retrieve my wallet. Great hotel, great staff. I had a great stay and I recommend to anyone who needs an accommodation in Shibuya. Location is perfect too, opposite JR line and subway.

Reviewed January 27, 2023

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Thank you very much for staying at our hotel the other day. I am very pleased that you have liked us. I am happy if you can use the hotel again.

Responded February 28, 2023
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Donna from Hong Kong SAR, China
Solo traveler
Superior City View Twin Room - Non-Smoking, 13th-19th Floor
Stayed 2 nights in December 2022

Super convenience location with a nice view room”

I am glad that i choose this hotel. I travelled with my best friend and the hotel arranged a room on ladies floor with panorama view of the busiest Shibuya Dogenzaka, I enjoyed watching it day and night. Besides the twin dressing tables is definitely a credit. Airport bus to Haneda is just outside the hotel lobby. We enjoyed the stay at the hotel.

Reviewed December 16, 2022

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Thank you very much for staying with us. I'm glad to hear that you liked the view from ladies floor. We are looking forward to see you again!

Responded December 25, 2022
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Joyce from Singapore
Family with teens
Superior City View Twin Room - Non-Smoking, 13th-19th Floor
Stayed 7 nights in November 2022

Great location”

Hotel is opposite Shibuya station. Above the Mark City Mall. U can enter the hotel via 1st or 3rd floor of the Mall. Room & toilet are spacious. Room has good /bright lighting. Provide electric flask & hair dryer. Turn Right outside of the Mall at 1st floor & walk 2 mins (pass the fruit stall) & cross the road to the JR station for Narita Express To Airport. (Take the lift after ticket gate if u have many luggage)

Reviewed December 10, 2022

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Thank you very much for using our hotel hotel. I hope that you will return to Japan. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit.

Responded December 11, 2022
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Mui from Singapore
Group
Superior Park View Double Room - Non-Smoking, 13th-19th Floor
Stayed 1 night in January 2023

Great location to watch Shibuya Crossing ”

We have booked the room with a view to the Shibuya crossing. You can watch the crossings during anytime you want. The location is great too near to the subway. Plus many eateries and supermarket. Shopping at mark city.

Reviewed January 10, 2023

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過日は、当ホテルにご宿泊を賜り、誠に有難うございました。 今後とも多くのお客様に寄り添ったおもてなしができるよう尽力して参る所存です。 お客様のまたのご利用を心からお待ち申し上げます。

Responded February 28, 2023
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Lindi from Australia
Family with young children
Standard Double Room - Non-Smoking, 7th-12th Floor
Stayed 4 nights in January 2023

Great location and views ”

Brilliant hotel in perfect location. Breakfast was great and view from room awesome. Only thing I could fault was the tiny bathroom. I’ll visit and stay here again for sure!!

Reviewed January 18, 2023

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Thank you very much for staying at our hotel. We look forward to seeing you soon on your next visit.

Responded February 28, 2023
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Ronniel from Philippines
Family with teens
Standard Twin Room - Non-Smoking, 7th-12th Floor
Stayed 2 nights in January 2020

The perfect hotel! ”

This is my 2nd time staying and this will always be my hotel everytime I'm in Tokyo. Location is perfect. Has a very own bus stop for the Narita Limousine Bus service so coming and going to the Narita Airport is very convenient. The building is situated at the heart of Shibuya so every shopping, food and forex needs are within reach. Cleanliness is exceptional. The bathroom is spotless. The cleaning maids are trustworthy. The staff are very accomodating. They offer Takkyubin service and they accept credit card payments for that. They have a number of really good english speaking staff The Facilities are wonderful. Every floor has a nice view to the Shibuya crossing. They have 6 elevators so no elevator traffic. lol. The bathroom is big and they have ice machine that offer free ice on every floor!

Reviewed February 04, 2020

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Thank you very much for coming back to Shibuya Excel Hotel Tokyu. We are happy if you experienced a lot and found something new during this stay. We look forward to serving you again in the near future.

Responded February 13, 2020
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Zhonghan from Singapore
Family with young children
Superior Park View Small Double Room - Non-Smoking, 13th-19th Floor
Stayed 2 nights in December 2022

Good hotel and good location”

The hotel amenities was perfect. Room size was just enough for my family. It is situated within a shopping mall and quite near to the shibuya station. It is one of the better hotels I stayed in Tokyo.

Reviewed January 01, 2023

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Thank you very much for staying at our hotel.

Responded February 28, 2023
Shibuya Excel Hotel Tokyu
10.0
Exceptional
chen from Singapore
Family with young children
Standard Triple Room - Non-Smoking, 7th-12th Floor
Stayed 1 night in November 2022

Great location”

All their staff was able to speak English proficiently. Emails are also reply promptly prior to our trip. No hiccups at all and they even gave a complimentary gift for my hub birthday. Location is great with easy trains access. Directly at the heart of shibuya.

Reviewed December 02, 2022

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Thank you very much for staying at our hotel. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit.

Responded December 11, 2022
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Lakida from United States
Group
Standard Double Room - Non-Smoking, 7th-12th Floor
Stayed 3 nights in December 2021

Shibuya”

I've stayed at this hotel twice during Tokyo visits and expectations were exceeded. Great location and very friendly staff. The first visit we could actually see the crossing. The second visit, we did get any view.

Reviewed January 07, 2023

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Thank you very much for staying at our hotel.

Responded February 28, 2023
Shibuya Excel Hotel Tokyu
10.0
Exceptional
baraningrum from Indonesia
Family with teens
Superior Premier Double Room - Non-Smoking, 13th-19th Floor
Stayed 1 night in December 2022

Excellence Location and Clean.”

Excellence Location Near SHIBUYA crossing. And Nice Place for New Year Eve. And staf is very helpfull and excellence service. Clean. MY family stayed 5 days and celebrate New Year Eve 2023.

Reviewed January 09, 2023

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Thank you very much for staying at our hotel. We look forward to seeing you soon on your next visit.

Responded February 28, 2023
Shibuya Excel Hotel Tokyu
9.6
Exceptional
TAN from Singapore
Business traveler
Standard Single Room - Non-Smoking, 7th-12th Floor
Stayed 5 nights in November 2022

Incredible Location & Convenient Transport From & To Airports”

This hotel is located atop Mark City, the biggest "mall" in Shibuya and which connects directly to Shibuya Station and is right near the famous Shibuya crossing. You cannot beat it in terms of location and convenience especially since the Airport Limousine buses (the most comfortable and economical way to travel) start and end up at this hotel. The bed was very firm and comfortable although the decor could do with some updating, especially the toilets.

Reviewed December 05, 2022

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Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We saw how comfortable you stayed and we feel very happy. We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future. We look forward to your continued use.

Responded December 11, 2022
Shibuya Excel Hotel Tokyu
10.0
Exceptional
wong from Malaysia
Family with teens
Standard Twin Room - Non-Smoking, 7th-12th Floor
Stayed 5 nights in December 2022

the hotel is near to station and shopping”

the staff are helpful and able to speak english. The hotel is clean, modern, easy access and spacious.

Reviewed December 14, 2022

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Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much. I heard that you were satisfied, so we are very pleased. We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future. We look forward to your continued use.

Responded February 28, 2023
Shibuya Excel Hotel Tokyu
10.0
Exceptional
PHARISAR from Thailand
Family with teens
Superior City View Twin Room - Non-Smoking, 13th-19th Floor
Stayed 3 nights in November 2022

One of the best hotel in Shibuya!”

Spacious for Superior Twin City Room but could hv been better if we got a room with shibuya crossing view… Always stayed here when we’re in Tokyo

Reviewed December 05, 2022

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Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much. I heard that you were satisfied, so we are very pleased. We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future. We look forward to your continued use.

Responded December 11, 2022
Shibuya Excel Hotel Tokyu
10.0
Exceptional
riana from Indonesia
Family with young children
Excel Twin Room - Non-Smoking, 21st-24th Floor
Stayed 3 nights in November 2022

best location”

best location... quite a lot room but still clean, not recommend for wheelchair guest

Reviewed December 18, 2022

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Thank you very much for having us stay at our hotel.

Responded February 28, 2023
Shibuya Excel Hotel Tokyu
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