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Smile Hotel Tokyo Asagaya
Smile Hotel Tokyo Asagaya
Smile Hotel Tokyo Asagaya
Smile Hotel Tokyo Asagaya
Smile Hotel Tokyo Asagaya
Smile Hotel Tokyo Asagaya
Smile Hotel Tokyo Asagaya

Removed from saved list

8

Excellent

3,088 reviews

3,088 reviews

Housekeeping44
Shops11
Breakfast3
See map

8.6

Excellent

Location rating score

Excellent location
Exceptional for walking
Walkable places
Asagaya Anime Street

190 m

SUIT SELECT

220 m

Popular landmarks
Tokyo Metropolitan Government Building observation room

5.4 km

Meiji Jingu

6.6 km

Shinjuku Gyoen National Garden

7.1 km

Shibuya Crossing

7.8 km

Tokyo Tower

11.2 km

Closest landmarks
Sun drug

200 m

Isii

210 m

Wara-bi

250 m

Asagaya Tanabata Festival

270 m

ante2003

310 m

Smile Hotel Tokyo Asagaya

3-37-11 Asagayaminami, Suginami-ku, Suginami, Tokyo, Japan, 166-0004 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Suginami part of Tokyo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sensoji Temple. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

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Highlights

580 meters to public transportation

Check-in [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Luggage storage

Laundry service

Wi-Fi in public areas

Dry cleaning

Vending machine

Security [24-hour]

This property is in high demand!

18 travelers have booked today.

Value for money8.3
Distance to city center1 km
Location rating8.6
Nearest airportHaneda Airport (HND)
Distance to airport21.7 km

Rooms available at Smile Hotel Tokyo Asagaya

Very good
Room comfort & quality

8

Semi Double Room - Non-Smoking
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
  • 1 semi double bed
Enter dates to see prices
Standard Twin Room - Non-Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 2 semi double beds
Enter dates to see prices
Economy Double Room - Non-Smoking
...
  • Room size: 13 m²/140 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Standard Double Room - Non-Smoking
...
  • Room size: 17 m²/183 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Superior Double Room - Non-Smoking
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Superior Twin Room - Non-Smoking
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 2 semi double beds
Enter dates to see prices
Double Room - Standard
...
  • Room size: 17 m²/183 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Semi-Double Room
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
Enter dates to see prices
Superior Room - Twin
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
Enter dates to see prices
Double Economy Room
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Smile Hotel Tokyo Asagaya?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

What are my dining options at Smile Hotel Tokyo Asagaya?

Smile Hotel Tokyo Asagaya features an on-site restaurant for your dining convenience.

What is the smoking policy at Smile Hotel Tokyo Asagaya?

Smile Hotel Tokyo Asagaya does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Smile Hotel Tokyo Asagaya?

Minami Asagaya Subway Station is the closest train, metro, or bus station, about 580 m away from Smile Hotel Tokyo Asagaya.

What restaurants are nearby Smile Hotel Tokyo Asagaya?

Restaurants including EAT, Andantei and La Bor are popular in Smile Hotel Tokyo Asagaya’s neighborhood which is known as Suginami.

What popular shopping places are close to Smile Hotel Tokyo Asagaya?

Located in the Suginami area, Smile Hotel Tokyo Asagaya is close to great shopping choices like Asagaya Anime Street and Okinawa Town.

What are popular attractions near Smile Hotel Tokyo Asagaya?

Guests at Smile Hotel Tokyo Asagaya can easily visit Asagaya Jinmeigu, Mabashi Inari Shrine and Emperor Meiji Ogikubo Goshokyusho located in the Suginami area.

What popular natural sightseeing spots are close to Smile Hotel Tokyo Asagaya?

Smile Hotel Tokyo Asagaya is located in the Suginami area, which is famous for natural sightseeing destinations such as Ootaguro Park.

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Explore the neighborhood

What people love about Smile Hotel Tokyo Asagaya

  • 9.6

    Exceptional
    Location

    "Location was very very convenient with a lot to do."

    John

    |

    December 3, 2021

  • 9.6

    Exceptional
    Location

    "Very convenient location right near JR Asagaya station."

    Graeme

    |

    March 5, 2020

  • 10

    Exceptional
    Location

    "It's small, but really has everything you need, and I've always had a good night's sleep here - and location really is great."

    Sarah

    |

    December 10, 2019

Property ranking|Compared to 4,674 Tokyo properties
See all rankings
Cheapest price score
Room comfort score
8/10
Location score
8.6/10
Value for money score
8.3/10
Better than
98
%
of Tokyo properties
Better than
93
%
of Tokyo properties
Better than
90
%
of Tokyo properties
Better than
89
%
of Tokyo properties
Overall rating:

8.1

Excellent
2,954 reviews
Cleanliness
8.1
Facilities
7.4
Location
8.6
Read all reviews >
More about Smile Hotel Tokyo Asagaya

More about Smile Hotel Tokyo Asagaya

Smile Hotel Tokyo Asagaya

Make everyday special with all that Tokyo has to offer with a stay at Smile Hotel Tokyo Asagaya.
At Smile Hotel Tokyo Asagaya, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Always get the assistance you need with front desk services including luggage storage. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like daily housekeeping let you get the most out of your time at Smile Hotel Tokyo Asagaya. For health reasons, smoking is not permitted anywhere inside the hotel.
All rooms at Smile Hotel Tokyo Asagaya are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator is provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Dining and things to do

At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.


Around the property

An array of attractions are a must-see while visiting Tokyo. Be sure to stop by Tokyo Tower located 11.2 km away, one of the most famous of all local landmarks.


Reasons to stay here

Find rooms here that are cheaper than 97% of all other options in the city.
Compared to the city's accommodation options, this hotel scored higher than 91% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 92% of other accommodations in Tokyo.

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Amenities and facilities
Very good
Facilities

7.4

Most talked about facilities

Housekeeping

96 mentions

Internet

31 mentions

Food & Dining

22 mentions

Breakfast

18 mentions

Languages spoken

  • English
  • Japanese

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Dining, drinking, and snacking

  • Vending machine

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Services and conveniences

  • Air conditioning in public area
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Grooming service
  • Heating in public area
  • Laundromat
  • Laundry service
  • Luggage storage
  • Smoke-free property
  • Smoking area

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking

Available in all rooms

  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Non-smoking
  • Towels
Food and dining
Restaurants on site

teperto

  • Menu: Buffet
Location
3-37-11 Asagayaminami, Suginami-ku, Suginami, Tokyo, Japan, 166-0004
Excellent
Location

8.6

Airports

  • Haneda Airport (HND)
    21.7 km 43 min drive
  • Narita International Airport (NRT)
    68.8 km 1.3 hour drive

Public transportation

  • Minami Asagaya Subway Station
    590 m 9 min walk

Hospital or clinic

  • Sun drug
    200 m

Shopping

  • Roppongi Hills, Shop & Restaurant
    9.9 km

Convenience store

  • 7 Eleven
    1.6 km 8 min drive

Cash withdrawal

  • ATM
    90 m 1 min walk
What's nearby

Popular landmarks

  • Tokyo Metropolitan Government Building observation room
    5.4 km
  • Meiji Jingu
    6.6 km
  • Shinjuku Gyoen National Garden
    7.1 km
  • Shibuya Crossing
    7.8 km
  • Tokyo Tower
    11.2 km
  • Ginza
    12.6 km
  • Ueno Park
    12.6 km
  • Asakusa
    14.6 km
  • Sensoji Temple
    14.7 km
  • Tokyo Skytree
    15.9 km

Nearby landmarks

  • Asagaya Anime Street
    190 m
  • Sun drug
    200 m
  • Isii
    210 m
  • SUIT SELECT
    220 m
  • Wara-bi
    250 m
  • Asagaya Tanabata Festival
    270 m
  • ante2003
    310 m
  • SNACK Kumi
    320 m
  • Jame Jam
    350 m
  • muchinochi
    360 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Parking is limited and is on a first come, first served basis.
  • Check-in or check-out outside the mentioned hours will be subject to charge additional fee.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until10:00

Getting around

  • Distance from city center1 km
  • Travel time to airport (minutes)100

The property

  • Non-smoking rooms/floorsno
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 112
  • Room voltage100
  • Year property opened1993
  • Most recent renovation2008

Parking

  • Daily parking fee1500 JPY
Property announcements

This is a strictly non-smoking property. There is no smoking designated areas at this property.

Breakfast is not available temporarily.

Reviews of Smile Hotel Tokyo Asagaya from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.1
Facilities7.4
Location8.6
Room comfort and quality8.0
Service8.5
Value for money8.3
High score for Tokyo
Rating
9+ Exceptional (578)
8-9 Excellent (537)
7-8 Very Good (596)
6-7 Good (233)
<6 Below Expectation (220)
Time of the year
Mar - May (636)
Jun - Aug (538)
Sep - Nov (537)
Dec - Feb (453)
All guests (2,954)
All room types
All languages

Show reviews that mention 

Showing 2,164 verified guest comments
12345
10.0
Exceptional
Sarah from Hong Kong SAR, China
Solo traveler
Semi Double Room - Non-Smoking
Stayed 3 nights in November 2019

Great value for money”

It was my second time staying at this hotel. There's a great cafe right by the JR station that does lovely coffee and breakfast sets. It's small, but really has everything you need, and I've always had a good night's sleep here - and location really is great. I thought I'd leave some comprehensive directions for anyone looking to stay here. 1. Asagaya is on the Chuo line and Chuo-Soba rapid line. Take note if you arrive in Japan on a weekend, the Chuo-Soba rapid line will *skip* Asagaya, but will not skip Asagaya on weekdays. If you arrive on a weekend (like I did) just switch over to the local line at Shinjuku. 2. When you arrive at Asagaya station, exit the South side and turn immediately right. It's a narrow-ish alley and you should see vending machines and a cycling track. 3. Keep following that alley and big signs pointing you towards Smile Hotel will be pretty visible soon enough! It's just a minute away. :)

Reviewed December 10, 2019

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Dear Ms.Sarah, thank you for reviewing us. Also, thank you for sharing your experience here. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. Your favorable comments has warmed our hearts and we will strive for excellence in our service. We eagerly anticipate your next visit and look forward to serving you again.

Responded March 19, 2020
Smile Hotel Tokyo Asagaya
10.0
Exceptional
PAMELA from Philippines
Family with teens
Economy Double Room - Non-Smoking
Stayed 4 nights in November 2019

Japan 2019”

Our stay with Smile Hotel is perfect! Location is just beside the train station, with a lot of shops, supermarket, restaurants and convenience stores and even vendo machines! Hotel is well maintained, very clean! Staff is excellent! They are very friendly, warm and accommodating! Thank you Smile Hotel Tokyo Asagaya, you made our stay memorable ❤️❤️❤️

Reviewed November 21, 2019

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Thank you very much for valuable feedback! And we will make efforts to provide better services. Sincerely, Smile hotel tokyo asagaya

Responded January 04, 2020
Smile Hotel Tokyo Asagaya
10.0
Exceptional
Julie from Australia
Solo traveler
Semi Double Room - Non-Smoking
Stayed 2 nights in August 2019

Very convenient and comfortable ”

I stayed here on two seperate occasions, the location is great, it’s away from the busy parts of Tokyo but you can get to anywhere you need to go because it’s so close to the station. Good shower pressure, comfortable beds and very friendly staff.

Reviewed August 28, 2019

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Thank you for your valuable feedback. We will do our best to accommodate your request as much as possible.

Responded October 27, 2019
Smile Hotel Tokyo Asagaya
10.0
Exceptional
jonathan
Solo traveler
Semi Double Room - Non-Smoking
Stayed 1 night in March 2019

Very flexible, understanding, kind. ”

I accidentally booked my room for the day before, so when I arrived they informed me that my reservation had been YESTERDAY.. They clicked a few buttons, gave me a room card, and didn't charge me any extra money/penalty for having gotten my dates mixed up which was AWESOME! Great staff, great location, great neighborhood (for food especially), very grateful to Smile Hotel Asagaya!

Reviewed April 01, 2019

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Thank you for your favorable feedback. It really warms our hearts! We look forward to your next visit!

Responded June 23, 2019
Smile Hotel Tokyo Asagaya
9.6
Exceptional
Graeme from New Zealand
Couple
Standard Twin Room - Non-Smoking
Stayed 2 nights in March 2020

Exceptional”

We have stayed here several times and keep coming back. Very convenient location right near JR Asagaya station. The room is more spacious than your typical business hotel room. I love the amenities they provide especially the individual packs of face wash, lotion and moisturiser available at the reception counter. The only downside this time is that they seem to have done away with giving you a choice of pillows. There was only 1 pillow per bed. I would have appreciated an extra one.

Reviewed March 05, 2020

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Thank you for reviewing us and we appreciate your feedback. Also, we apologize for the defects during your recent visit. To ensure your comfortable experience here next time, we will improve our service as soon as possible. We eagerly await your kind return in the near future.

Responded April 23, 2020
Smile Hotel Tokyo Asagaya
9.6
Exceptional
John from United States
Couple
Standard Twin Room - Non-Smoking
Stayed 4 nights in November 2021

Very helpful staff. ”

Staff was great. Location was very very convenient with a lot to do. The room was small but comfortable and clean. The trains going by was the only drawback, that and the earthquakes. Can’t blame that on the hotel.

Reviewed December 03, 2021

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Thank you for posting your review. About the staff Thank you for your compliment and it will be vital for the future. We look forward to seeing you again.

Responded December 04, 2021
Smile Hotel Tokyo Asagaya
9.6
Exceptional
William from United States
Solo traveler
Stayed 5 nights in May 2018

Only Place I Will Stay”

Whenever I am traveling in Tokyo, this is the only hotel I will ever use. You cant beat the staff or the location. Amazing

Reviewed January 19, 2019

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Thank you for selecting us out of the many possible places here. Our warm hospitality awaits your return sometime soon.

Responded March 23, 2019
Smile Hotel Tokyo Asagaya
8.8
Excellent
Nina from Australia
Family with teens
Superior Twin Room - Non-Smoking
Stayed 5 nights in March 2019

SMILE ASAGAYA FROM SUNSHINE COAST”

Great location, pleasant staff, good space in bedroom and bathroom. Close to JR station, food amenities, good food outlets with great bakery. Would use Smile Asagaya again.

Reviewed April 04, 2019

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We would like to thank you for the wonderful comments. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. Once again, we would like to express our sincere thanks for choosing our place.

Responded June 23, 2019
Smile Hotel Tokyo Asagaya
9.2
Exceptional
Roy from Australia
Solo traveler
Semi Double Room - Non-Smoking
Stayed 2 nights in November 2019

Exceptional”

Staff were friendly, nice twin bed but room was tiny considering it is also for couples.

Reviewed November 25, 2019

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Thank you very much for valuable feedback. We can provide bigger rooms with additional fee if these are available. And we will make efforts to provide better services. Sincerely, Smile hotel tokyo asagaya

Responded January 04, 2020
Smile Hotel Tokyo Asagaya
8.4
Excellent
Leo from Philippines
Family with teens
Semi Double Room - Non-Smoking
Stayed 5 nights in November 2019

Air conditioner wasn't working”

Booked two rooms for a family of four. Neither room had a functioning air conditioner, but/so the staff provided us with electric fans. They also didn't have complimentary water. The location is perfect if you really intend to stay a bit farther away from downtown, as the hotel is right below Asagaya Station, where you can take the train to Shinjuku.

Reviewed November 25, 2019

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We are very sorry for inconveniences. We will make efforts to provide better service. Thank you for valuable feedback. Smile Hotel Tokyo Asagaya

Responded January 04, 2020
Smile Hotel Tokyo Asagaya
8.4
Excellent
Dustin from Japan
Solo traveler
Semi Double Room - Non-Smoking
Stayed 4 nights in March 2020

Okay, loud”

My room was right next to the train station. This wouldn't have been a big problem since the windows are actually very soundproof. The problem was the room was very stuffy, with no ventilation, so I had to open the window.

Reviewed March 22, 2020

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Thank you for sharing your review with us. We apologize that you did not enjoy our room, and would appreciate if you allow us another opportunity to make it right. We eagerly anticipate your next visit and look forward to serving you again.

Responded April 23, 2020
Smile Hotel Tokyo Asagaya
8.0
Excellent
Mildred from United States
Solo traveler
Semi Double Room - Non-Smoking
Stayed 2 nights in January 2020

weak wifi but GREAT location”

as always, the location is GREAT, literally a 2 minute walk to asagaya Tokyo Station, restaurants nearby, convenient store too, and a mini mall where there's a bake shop. The area has Burger King, McDonald's, Starbucks, Uniqlo, Japanese food, etc etc. I wouldn't hesitate to book this hotel over and over. The only downside is the weak wifi, I'm on 2nd floor.

Reviewed February 02, 2020

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Thank you for reviewing us and we appreciate your feedback. We apologize that you did not enjoy our Wi-Fi, and would appreciate if you allow us another opportunity to make it right. We look forward to your next visit.

Responded March 19, 2020
Smile Hotel Tokyo Asagaya
7.2
Very good
Girban from Japan
Solo traveler
Semi Double Room - Non-Smoking
Stayed 1 night in June 2022

Best location.”

Right nearby Asagaya station with many izakaya and bars around. Bad choice for smokers coz not only inside but at the periphery of the hotel is prohibited

Reviewed June 19, 2022

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We would like to thank you for choosing our place during your precious time here. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

Responded June 21, 2022
Smile Hotel Tokyo Asagaya
6.8
Good
Siao from Singapore
Solo traveler
Semi Double Room - Non-Smoking
Stayed 4 nights in November 2018

Good Location”

Been repeated staying here for few times because of the location & place (i like Asagaya). The room is small, but is acceptable for solo travel. The cleanliness is ok except the aircon is very dusty. Staff are very friendly.

Reviewed April 07, 2019

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Thank you for reviewing us and we appreciate your feedback. We apologize for the dusty air conditioner during your visit. To ensure your comfortable experience here next time, we will improve cleaning service as soon as possible. We look forward to your next visit!

Responded June 23, 2019
Smile Hotel Tokyo Asagaya
6.8
Good
Ana from Philippines
Solo traveler
Semi Double Room - Non-Smoking
Stayed 1 night in August 2021

Rooms are old”

I had a hard time opening my room using their key and there’s no free wardrobe! But location wise it’s recommended.

Reviewed January 02, 2022

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Thank you for your feedback. I am sorry that it is difficult to understand how to unlock. We will strive for improvement. We look forward to seeing you again.

Responded January 02, 2022
Smile Hotel Tokyo Asagaya
6.0
Sim from Singapore
Couple
Semi Double Room - Non-Smoking
Stayed 4 nights in December 2018

Directly beside JR Asagaya Station. Too loud ”

The room do not come with aircon, they only have heating which is fine during winter. You Just need to open up the window will do. However that’s when the problem come in. Every few minutes the train will make announcement and the train arrive and departing sound will give you so much noise pollution . We shut the window but then the room become too hot. I did not enjoyed my stay at all . Hotel do not provide travel adaptor as well.

Reviewed January 02, 2019

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Thank you for sharing your experience here. We apologize that you did not enjoy your stay, and would appreciate if you allow us another opportunity to make it right.

Responded March 23, 2019
Smile Hotel Tokyo Asagaya
4.0
Robert from United States
Couple
Semi Double Room - Non-Smoking
Stayed 7 nights in September 2019

Small town experience, big city easy access. ”

Do not get the cheaper room if you are staying more than one night. Our room was too small, so we changed to a much bigger room for not much money. One or two breakfasts OK, but it’s the same thing every day. Only the fish changes. The salmon was superb. Only about half of the staff spoke English. Those that could were very helpful. Good serving on the rooms. Bathrooms were a bit different but clean and manageable. At first we weren’t sure about the area, but a little exploring changed all that. Many good restaurants and not expensive. Shopping was easy for everyday items, and there was a nice grocery store around the corner. No cars, just a lot of bicycles which we liked. Easy walk to the metro station and a short ride to the inner city in 20 minutes for 170 yen or $1.50 US. Don’t take a taxi even from the airport. The metro is easy, cheap and the people are very helpful. Most speak at least some English. Get a Metro map. My Chinese wife and this American will definitely stay again.

Reviewed September 19, 2019

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Thank you so much for your valuable feed back. We will do our best to accommodate your request as much as possible and looking forward to see you again. Smile hotel tokyo asagaya

Responded October 27, 2019
Smile Hotel Tokyo Asagaya
3.6
Lok from Hong Kong SAR, China
Business traveler
Semi Double Room - Non-Smoking
Stayed 4 nights in October 2019

Unpleasant experience ”

I have requested two beds in my room and received confirmation that hotel accept my request, but when I check in, the staff said no such request and I have to pay extra hkd$1500 for the only one 2 bed room left in typhoon week with noisy air con that full of dust. Both of agoda and hotel did not take the responsibility for the fault confirmation that they sent me. I cannot accept this unreasonable incident and do not recommend this hotel and book via agoda.

Reviewed October 15, 2019

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Dear Mr./Ms. Lok, Your comments regarding the service you received at our hotel are very important to us. We appreciate your making us aware of we promise the situation we provide you with our best service next time. We are so sorry for any distress this may have caused you. Also, we will make sure this mistake is not repeated. We look forward to serving you again. Yours sincerely, Smile Hotel Tokyo Asagaya

Responded August 24, 2020
Smile Hotel Tokyo Asagaya
3.2
Goh from Singapore
Couple
Semi Double Room - Non-Smoking
Stayed 1 night in July 2019

Acceptable”

Hotel look old but with great and accessible location. Room smell and to our surprise we found 1 stick of ice cream inside the fridge which we guess most likely belong to the previous guest. Meaning that the House Keeping is not doing a good job.

Reviewed March 10, 2020

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Thank you for sharing your experience here. We apologize for the house keeping service during your recent visit. To ensure your comfortable experience here next time, we will improve our room cleaning service as soon as possible. We look forward to your next visit.

Responded March 19, 2020
Smile Hotel Tokyo Asagaya
9.7
Exceptional
Jeffrey from United States
Couple
Stayed 2 nights in February 2013

Overall Great Hotel! Quite Impressed.”

Cleanliness, free wifi, 2 min walk to Asagaya Station, around plenty of places to eat

I was quite impressed with my recent stay at Smile Hotel. At first, I was skeptical about staying there because I did not know much about it besides the numerous positive reviews that this hotel has received. My main reason for booking this hotel was because the Hyatt Hotel I had a reservation for was fully booked for the weekend so I had no choice to look for another hotel for at least a couple days until my reservation at the Hyatt Regency was available. Upon arrival to Asagaya station from the Narita Airport I started to feel a bit leery about the location of the hotel; it wasn't quite in the area of Shinjuku that I expected it to be. It was 4 stops further than Shinjuku and as I walked through the narrow alleys, I anticipated a hotel that would not clearly match the pictures uploaded on agoda. To my surprise, the hotel matched exactly to the pictures I've seen. Sign of relief. As I walked in the main doors, I was greeted very kindly by two of the working staff. They quickly checked me in and showed me my way. The hotel room for a couple was enough; double bed, decent bathroom size and a lazy boy full body massage chair (big plus for my stay for the first few days, we trekked throughout Tokyo). I happened to forget to pack a toothbrush and luckily the hotel had a couple in the bathroom as well as other useful things for toiletry. The price for the hotel beats any of the places I'm used to in the United States; especially for what the hotel provided us. I'm completely satisfied with my stay at the Smile Hotel. I recommend it for anyone who is on a budget. Great bang for its buck. Not to forget to mention the 2 minute walk to Asagaya station, and the countless restaurants and stores within several feet away.

Reviewed February 14, 2013

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