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View, Sofitel Philippine Plaza Manila in Manila
Luxury Room, 2 Single Beds, City View - Bedroom, Sofitel Philippine Plaza Manila in Manila
Swimming pool, Sofitel Philippine Plaza Manila in Manila
Lobby, Sofitel Philippine Plaza Manila in Manila
Interior view, Sofitel Philippine Plaza Manila in Manila
Interior view, Sofitel Philippine Plaza Manila in Manila
Swimming pool [outdoor], Sofitel Philippine Plaza Manila in Manila

Removed from saved list

8.5

Excellent

8,919 reviews

8,919 reviews

View158
Breakfast153
Housekeeping122
See map
See map

8.6

Excellent

Location rating score

Excellent location - 2.86 kilometers from city center
Parking
FREE
Popular landmarks
Robinsons Place Manila 2.6 km
Manila Ocean Park 3.0 km
Rizal Park 3.3 km
National Museum 3.8 km
Fort Santiago 4.0 km
San Agustin Church 4.0 km
Casa Manila 4.1 km
Manila Cathedral 4.3 km
Intramuros 4.4 km
Quiapo Church 5.1 km
Nearby landmarks
Sofitel North Parking 120 m
Sofitel South Parking 130 m
Delegation Parking 180 m
Philippine International Convention Centre 310 m
Amazing Philippines Theatre 350 m
Folk Arts Theatre 350 m
CCP Bay Terminal A 620 m
Star City 670 m
Realship Yacht Rentals 680 m
Star Theater 690 m

Sofitel Philippine Plaza Manila

CCP Complex, Roxas Boulevard, Pasay City, Manila Bay, Manila, Philippines, 1300 - See map

Make your best journey to Manila with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Manila Bay part of Manila, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Intramuros. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Hygiene Plus

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

ALLSAFE

Your Health and Safety are our Absolute Priority

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay "
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Pets allowed

Fitness center

Spa

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

21 travelers have booked today.

Value for money8.1
Distance to city center3 km
Location rating8.6
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport6.0 km

Rooms available at Sofitel Philippine Plaza Manila

Excellent
Room comfort & quality

8.4

LUXURY CLUB ROOM, 1 Twin Size Bed, City View
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Junior Suite 1 King Bed Bay Or City Views
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
LUXURY CLUB ROOM, 1 King Size Bed, City View
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
SOFITEL SUITE, 1 King Size Bed, City View or Bay View
...
  • Room size: 84 m²/904 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Luxury Room, 1 King Bed, City View
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Room, 2 Single Beds, City View
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior King City View
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
LUXURY ROOM, 1 King Bed, Bay View
...
  • Bay view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
LUXURY CLUB ROOM, 1 King Size Bed, Bay View
...
  • Room size: 44 m²/474 ft²
  • Bay view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Sofitel Philippine Plaza Manila provide airport transfer?

Sofitel Philippine Plaza Manila (Staycation and Multi-use Hotel) offers airport transfer service upon request with an additional fee of 1900 PHP in local currency. To request, check the box on the booking form just before the payment page.

Does Sofitel Philippine Plaza Manila provide laundry services?

Yes! Sofitel Philippine Plaza Manila (Staycation and Multi-use Hotel) provides laundry service at your convenience and even hot water linen and laundry washing for whenever you need your favorite shirts or dresses clean and fresh all throughout your getaway. Please contact the property for more information.

When was Sofitel Philippine Plaza Manila built?

Sofitel Philippine Plaza Manila (Staycation and Multi-use Hotel) was built in 1976.

How long do visitors typically stay at Sofitel Philippine Plaza Manila?

Verified past guests that have stayed at Sofitel Philippine Plaza Manila (Multi-use Hotel) had an average nightly stay of 1 night at this property.

At what time of the year is Sofitel Philippine Plaza Manila most popular?

Sofitel Philippine Plaza Manila (Multi-use Hotel)'s most popular month where verified guests travelers have stayed the most is in December.

What do visitors love most about Sofitel Philippine Plaza Manila?

Past visitors that stayed at Sofitel Philippine Plaza Manila (Staycation and Multi-use Hotel) have given this property a rating of 8.758 for its outstanding service as the primary highlight for their stay.

What is the typical rating that verified Solo travelers' have given to Sofitel Philippine Plaza Manila?

Past solo travelers that have stayed at this property have given Sofitel Philippine Plaza Manila (Multi-use Hotel) an average rating of 8.2. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Business travelers' have given to Sofitel Philippine Plaza Manila?

Past business travelers that have stayed at this property have given Sofitel Philippine Plaza Manila (Staycation and Multi-use Hotel) an average rating of 8.2. You can look up more detailed customer ratings and responses by filtering for a specific type of verified travelers down in the review section.

What popular shopping places are in close proximity to Sofitel Philippine Plaza Manila?

Shopping options in Sofitel Philippine Plaza Manila (Staycation and Multi-use Hotel)’s Manila Bay neighborhood include Robinsons Place Manila.

What time is check-in and check-out at Sofitel Philippine Plaza Manila?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated hours may be charged an additional fee.

See map

Explore the neighborhood

What people love about Sofitel Philippine Plaza Manila

  • 10

    Exceptional
    Staff 

    "Our room was very clean and the staff were very friendly."

    Karla

    |

    July 21, 2023

  • 10

    Exceptional
    Staff 

    "The accommodations were spotless and quite comfy, and the staff was helpful."

    Fe

    |

    July 13, 2023

  • 9.6

    Exceptional
    Location

    "The location is great, there are seafood restaurants nearby (infront of Lime Hotel)."

    Olive

    |

    June 23, 2023

Overall rating:

8.5

Excellent
8,919 reviews
Cleanliness
8.7
Facilities
8.7
Location
8.6
Read all reviews >
What travelers say they love:
Overall great stay from staff to the breakfast next day!
Charles from Philippines
Family with young children
More about Sofitel Philippine Plaza Manila

More about Sofitel Philippine Plaza Manila

Sofitel Philippine Plaza Manila

Take advantage of the many attractions Manila has to offer with a stay at Sofitel Philippine Plaza Manila. Go beyond the touristy and get deeper into the offerings of Manila with a stay at Sofitel Philippine Plaza Manila, located merely 4.3 km from Intramuros.
Sofitel Philippine Plaza Manila offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Exploring Manila is made even more convenient with the car hire and shuttle services available at the hotel.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Sofitel Philippine Plaza Manila is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Sofitel Philippine Plaza Manila include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Sofitel Philippine Plaza Manila (Multi-use Hotel). If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Sofitel Philippine Plaza Manila (Multi-use Hotel) offers an excellent variety of recreational facilities. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have some easy fun without traveling far, while playing mini golf course at Sofitel Philippine Plaza Manila (Multi-use Hotel).

Show less

Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Swimming Pool

303 mentions

Food & Dining

231 mentions

Breakfast

189 mentions

Housekeeping

89 mentions

Languages spoken
  • English
  • Filipino
  • French
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Garden
  • Massage
  • Mini golf course
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
Restaurants on site
Spiral
  • Cuisine: Asian, Chinese, French
  • Menu: Buffet, A-la-carte
Le Bar
  • Cuisine: American, Asian, European
  • Menu: Buffet
Sunset Bar
  • Cuisine: Asian, Local, Mediterranean
  • Menu: Buffet, A-la-carte
Snaps Sports Bar
  • Cuisine: American, Asian, International
  • Menu: Buffet

Location

CCP Complex, Roxas Boulevard, Pasay City, Manila Bay, Manila, Philippines, 1300
Excellent
Location

8.6

Airports
  • Ninoy Aquino International Airport (MNL)
    6.0 km 24 min drive
  • Subic Bay International Airport (SFS)
    79.7 km
Public transportation
  • Gil Puyat LRT Station
    1.8 km
  • Vito Cruz LRT Station
    1.9 km
Hospital or clinic
  • EAC MATERNITY CLINIC
    1.2 km
Shopping
  • Robinsons Place Manila
    2.6 km
Convenience store
  • 7 Eleven
    730 m 5 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Robinsons Place Manila
    2.6 km
  • Manila Ocean Park
    3.0 km
  • Rizal Park
    3.3 km
  • National Museum
    3.8 km
  • Fort Santiago
    4.0 km
  • San Agustin Church
    4.0 km
  • Casa Manila
    4.1 km
  • Manila Cathedral
    4.3 km
  • Intramuros
    4.4 km
  • Quiapo Church
    5.1 km
Nearby landmarks
  • Sofitel North Parking
    120 m
  • Sofitel South Parking
    130 m
  • Delegation Parking
    180 m
  • Philippine International Convention Centre
    310 m
  • Amazing Philippines Theatre
    350 m
  • Folk Arts Theatre
    350 m
  • CCP Bay Terminal A
    620 m
  • Star City
    670 m
  • Realship Yacht Rentals
    680 m
  • Star Theater
    690 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until00:00
  • Check-out from12:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee1900 PHP
  • Distance from city center3 km
  • Travel time to airport (minutes)18
Extras
  • Breakfast charge (unless included in room price)2000 PHP
  • Daily Internet/Wi-Fi fee0 PHP
The property
  • License Id / Local Tax ID/ Entity Name00307234
  • Non-smoking rooms/floorsno
  • Number of bars/lounges4
  • Number of floors11
  • Number of restaurants3
  • Number of rooms 607
  • Room voltage220
  • Year property opened1976
  • Most recent renovation2015
Parking
  • Daily parking fee0 PHP

Property announcements

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Due to COVID-19 circumstances, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.
Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling.
As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information.
In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.
This property offers a government-approved quarantine package for guests returning from abroad. Please contact the property for more details.

Children at the Sofitel:
Accommodation is free for up to 2 children under 12 years old sharing parents' room using existing bedding. Breakfast is free for 2 children under 7 years, and 50% discount on breakfast applies for 7-12 years old. Extra bed charge applies. (Please contact property on the updated guidelines for children during ECQ/MECQ)
• Superior room types are located on the second, third and fourth floors. • Luxury room types are located on the seventh, eighth and ninth floors. • Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. • For restaurant and event patrons, as of October 16, 2021, in compliance with Dept. of Tourism and IATF guidelines, restaurants, conference rooms or function halls, café and bars are allowed to operate but still subject to tests, capacity and age restrictions.

Reviews of Sofitel Philippine Plaza Manila from real guests

Provided by verified guests of Agoda
8.5
Cleanliness8.7
Facilities8.7
Location8.6
Room comfort and quality8.4
Service8.7
Value for money8.1
High score for Manila
Rating
9+ Exceptional (1,990)
8-9 Excellent (949)
7-8 Very Good (838)
6-7 Good (369)
<6 Below Expectation (567)
Time of the year
Mar - May (1,207)
Jun - Aug (1,289)
Sep - Nov (1,024)
Dec - Feb (1,193)

Show reviews that mention 

Showing 4,713 verified guest comments
12345
10.0
Exceptional
Princess from Philippines
Family with young children
Luxury Room, 1 King Bed, City View
Stayed 1 night in February 2023

love every minute inside”

Our family of 4 stayed in this hotel. The room was clean and spacious. The bathroom is also neat and tidy. Kids love the pool area and they had fun playing in the slide. We also had our dinner in Spirals, and the staffs are all courteous and attentive. They would offer their helping hand before you even ask for it. Though on pricey side, it was worth it because the food selection was plenty and appetizing. We will definitely come back to this hotel!

Reviewed February 06, 2023

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Dear Princess, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Quality Officer

Responded February 10, 2023
Sofitel Philippine Plaza Manila
10.0
Exceptional
Anne from Philippines
Couple
Superior Twin Room
Stayed 1 night in December 2022

Perfect staycation ”

Got a room for a good price including Spiral breakfast buffet. Since it was a week before Christmas and we have our company party that afternoon, the lobby is packed with guests. That didn't spoil the Sofitel experience since the place is sooooo pretty. Staff were very helpful and, apologetic for the difficult check-in. The room is everything you can expect from a 5-star hotel, cozy and chic, with balcony and a great view of the city. Balenciaga toiletries to boot. Spiral buffet breakfast is a life of its own. Staff said they expect around a thousand guests for breakfast every day during the holiday season and seated us in the annex building. Not bad since the main dining area is too crowded. The experience is really worth paying for.

Reviewed January 27, 2023

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Dear Anne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Quality Officer

Responded February 01, 2023
Sofitel Philippine Plaza Manila
10.0
Exceptional
Mere from Philippines
Couple
Superior Room 1 King Bed Pool View
Stayed 1 night in August 2022

Best Hotel Experience Ever”

My stay was extra special as I get to use and maximize all the amenities and complimentaries that I received through my bookings. First, I love how two complimentary vouchers will give you two sets of drinks. Since I love coffee, we ordered two lattes at Le Bar and adding to that we ordered some cookies. Can I just say that it was the most delicious cookie that I had. Second, the staffs were all sooo amazing, respectful, humble and I just love how they treated us. They were all so kind and hospitable, our stay felt like we were home. Especially the rooms, front desk and staffs at Le Spa. Third, I got to experience my most serene and enjoyable time for myself at Le Spa. You get to have the Jacuzzi, Steam, and Sauna all to yourself when you are booked for Spa. I was assigned at the couple's room and it looks so majestic and spacious as they have a bath tub there. Ate Shanty just gave me the best massage that I had. I almost fell asleep the entire 1 hour. Jetrouse is so kind also to assist me while I'm enjoying the Steam and Sauna. Fourth, the food at Snaps Bar were all so great especially the Sirloin Steak, Fish and Chips and of course my favorite latte. The beer is also a must try. Fifth, the food at Sunset bar were all so delicious the Nachos, Tuna Belly, Gelatos. All the best you can have. Lastly, the complimentary breakfast at the Spiral was also a wonderful experience. I loved all the food that I had. Everything was worth the penny, experience, memories and this is the best that I had. Sofitel is definitely my most recommended place to stay in Manila.

Reviewed September 01, 2022

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10.0
Exceptional
Shayne from Philippines
Couple
Superior King City View
Stayed 1 night in January 2023

Excellent service 9 years ago during my graduation, still the same now that I'm married!”

I booked this hotel for me and my husband-- it was his birthday and just a month after our wedding. They surprised us with an upgrade and of course, a slice of cake for us to share. The room was newly renovated with city view, everything is so clean, and we loved the breakfast! We can't wait to be back.

Reviewed January 21, 2023

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Dear Shayne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Medina Quality Officer

Responded January 25, 2023
Sofitel Philippine Plaza Manila
10.0
Exceptional
Ken from Philippines
Couple
LUXURY ROOM, 1 King Bed, Bay View
Stayed 2 nights in January 2023

World-Class Excellence”

My wife and I met members of her family that came to the Philippines from overseas for a visit. Our experience with Sofitel staff and amenities was superb throughout our stay. The staff is well trained, and very polite. We relied on many people from concierge, room staff, room service, and security personnel to help with our stay, using location transportation to get back/forth to Mall of Asia which is nearby, and our needs. We also hosted extended family members at the hotel who had a very enjoyable and memorable time. Most highly recommended!

Reviewed January 17, 2023

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Dear Ken, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Medina Quality Officer

Responded January 20, 2023
Sofitel Philippine Plaza Manila
9.6
Exceptional
Franze from United States
Family with young children
Luxury Room, 2 Single Beds, City View
Stayed 3 nights in January 2023

Exceptional”

Let me start with the check in process. It was very smooth and the staff was very accommodating. Although it would have been nice to have more than 2 adults in one room since we had booked 2 twin beds for 7 adults and one child. We needed to book an extra room to accommodate the other adults. Jasmine was able to give us two rooms that connects to each other and the other room on the same floor. 1st night we had a problem with the rooms one with an old smell and the other the sheet on of the bed had blood stains. Fortunately they were able to clean the room with the smell and change the sheets. The breakfast buffet was delicious! They had the pancakes and waffles my son loved! Amenities were nice as well! Sauna and the pool were the favorites among us and the gym as well! We will definitely book at Sofitel Plaza Manila for our next trip back to the Philippines! Definitely recommended specifically for people with families!

Reviewed January 10, 2023

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Dear Franze, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Medina Quality Officer

Responded January 11, 2023
Sofitel Philippine Plaza Manila
10.0
Exceptional
Flordeliza from Philippines
Family with young children
Superior Twin Room
Stayed 1 night in December 2022

Exceptional”

The rooms were clean, very comfortable, and the staff was amazing. But there was a long queue during the check in the 2 o'clock become 4pm but when I informed them it's my daughter's birthday the beautiful lady in the check in counter gave us 2 complimentary drinks so It was all good.. I highly recommend this hotel for everyone. We love the coziness of the hotel.

Reviewed December 27, 2022

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Dear Flordeliza, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Quality Officer

Responded December 27, 2022
Sofitel Philippine Plaza Manila
10.0
Exceptional
Jamie from Philippines
Group
Superior Twin Room
Stayed 1 night in May 2022

6stars staff! poorly planned holiday buffet”

we stayed here to celebrate mu friend's Bar exam passing wch happens to be a day prior a holiday. so check in was full packed. but it went well and even got an upgrade thanks! the room was nice and clean but alot has changed with the usual branded toiletries. then we availed the spiral buffet the next day, a holiday(eid al ftr), we had r seats reserved the seating was organized but then the horror story started, the lines were crazy it was like getting relief goods kind of line! the buffet is only 2.5 hours and every line is 15-20mins and mostly after thay wait u get there with empty food trays its as if we paid a 250 peso buffet. i ordered atbteppanyaki section but guess what its closing time already and my teppanyaki is stl not cooked 🤦🏻‍♀️ i was hoping they prepared better for the holiday and atlst had bunches of food ready for all the people they accepted. it was really horrible. good thing the staff were amazing, dani ann, daniel just saved sofitel's horror buffet.

Reviewed May 03, 2022

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10.0
Exceptional
Abraham from Philippines
Couple
Superior King City View
Stayed 2 nights in December 2022

5 star hotel but 6 star for the service”

We went here for a honeymoon. The room was newly furbish but was a little less clean than we expected however the food, facilities, and thr service was above par from any other hotel Ive stayed in. The price is a little heavy on the wallet but what you get in return is worth the money. I recommend this for couples, families, and friends who wants to eat and relax

Reviewed December 30, 2022

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10.0
Exceptional
Mary from Philippines
Family with teens
Superior Twin Room
Stayed 1 night in October 2022

Good value for money”

My family and I loved the facilities, the cleanliness of the room and the friendly staff. Just minor comments on the check out process. The lady who processed when we checked out didn't give proper instructions We were waiting for so long in the lobby all the while we were already cleared. Just a waste of time. Also, other downside their toilet doesn't have bidet, their TV was not Smart TV.

Reviewed December 10, 2022

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Dear Mary, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Dey Medina Quality Officer

Responded January 25, 2023
Sofitel Philippine Plaza Manila
10.0
Exceptional
Ela from Philippines
Couple
Superior King City View
Stayed 1 night in November 2022

The best hotel I’ve ever been!”

The hotel has gorgeous interiors. We booked Superior King Room and got upgraded to Luxury Room without additional cost. The room has breathtaking view even though it is tagged as City View. High quality rooms, and high quality service. Our room comes with sumptuous breakfast buffet and there are lots of options to choose from. We chased the beautiful sunset and availed dinner buffet in The Food Truck right after. It is worth it since you get what you pay for. The amenities was great as well. This was on the top of the list of best stays/experiences ever.

Reviewed November 08, 2022

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10.0
Exceptional
Calvin from Philippines
Family with young children
Luxury Room, 2 Single Beds, City View
Stayed 2 nights in December 2021

Amazing view from our room + great service from the staff!!”

We had an amazing stay! The staff are exceptional and very accommodating! Especially to RAF - he is very nice and cleaned our room and gave us all our requests and he made sure our room are clean and sanitize for our safety! Although i think they are on their peak season because there’s a lot of guests checking in and we have to queue a little for checkin and checkout but the staff who assist us on our checkin gave us an overlooking room of the pool and manila bay - which we really loved!!! The view of the room is amazing! Plus we also got free welcome drinks! Guess that’s the prize you get for patiently waiting on the queue! lol! Overall we loved our stay and all the staff since they are very friendly and helpful!

Reviewed December 30, 2021

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10.0
Exceptional
ROWENA from Philippines
Family with young children
Superior Twin Room
Stayed 1 night in October 2022

Amazing place to stay relax !”

I'm passing only on this hotel facade before everytime I go to MOA area. But this time.. it was a memorable birthday celebration for me as I was able to come and visit the place and enjoy with my family and kids. I was able to relax, feel the breeze of the water and see other people with smiles on their face! Breakfast buffet are very good, though we have a little less than 1 hour to stay in there as we woke up late already. The hotel staff were all respectful and pleasant.. Amenities are superb! I hope I can bring my work colleagues also when I come back soon.. Highly recommended!

Reviewed October 07, 2022

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10.0
Exceptional
Farrah from Philippines
Family with young children
Superior King City View
Stayed 1 night in May 2022

Fun staycation with the kids”

We have become a regular in this hotel. When we need a quick but quality vacation where everyone in the family will enjoy without breaking the bank, this hotel is our go to. They make sure every guest gets the R&R they’re looking for from check in to check out process. I love that seeing I have a toddler with me during check in they just had us sit somewhere and have someone approach us instead. Their pool side is very kid friendly as well. The activities for the kids like balloon twisting, face painting, etc., are just going the extra mile for the kids. The views, I don't think there’s a much better place to enjoy the Manila Bay Sunset than here. The bay side is just picturesque. Needless to say, this hotel is our favorite. If there’s some improvement that needs to be done, I think it will be how they manage calls. It will take you ages to talk to them if you need a request. Maybe they're just swamped but this I think should be addressed.

Reviewed May 31, 2022

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10.0
Exceptional
Mailene from Philippines
Family with young children
Luxury Room, 1 King Bed, City View
Stayed 1 night in February 2023

Our staycation experience as a family.”

It wasn’t our first but I would consider it as my best experience. I booked it with a celebration package for our anniversary and it exceeded my expectations! The hotel staff in general are very efficient. It was all worth it.

Reviewed February 05, 2023

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Dear Mailene, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Quality Officer

Responded February 10, 2023
Sofitel Philippine Plaza Manila
10.0
Exceptional
DIANA from Philippines
Family with young children
LUXURY ROOM, 1 King Bed, Bay View
Stayed 1 night in September 2022

A great hotel experience ”

We booked an overnight stay to celebrate our 10th wedding anniversary. The kids enjoyed everything, from the pool to the bath tub inside our room. It was just raining so we didnt managed to enjoy the Ocean View. Kids mentioned it was one of the best hotels weve been and wanted to go back on a longer stay. Checking in and out was very smooth. All the hotel staff are very accommodating, they are smiles and always welcoming. The location is also nice and its accesible to the nearest mall and funsites. Hoping to be back again this coming holiday season. Thank you Sofitel. We had a great stay. More success to you.

Reviewed September 13, 2022

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10.0
Exceptional
Jeanne from Philippines
Family with young children
Luxury Room, 2 Single Beds, City View
Stayed 1 night in January 2023

Simply Great!”

*The staffs are very friendly and accommodating. *We requested for room with bath tub, wish granted.. Since it was a gloomy day, we enjoyed the bath tub instead of the pool... *Easy check in and Checkout... *Spiral Buffet - yum!

Reviewed January 20, 2023

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Dear Jeanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Medina Quality Officer

Responded January 25, 2023
Sofitel Philippine Plaza Manila
10.0
Exceptional
Miriam from Philippines
Family with young children
Superior King City View
Stayed 1 night in June 2022

Kid-friendly hotel in Metro Manila”

Best staycation with the kids in Metro Manila. They have a magic show, free caricature and balloon tricks every Saturday afternoon. Plenty of kiddie slides too. They also have a mini playground for the kids. 😊 Aside from the nice view of Manila Bay, clean room and courteous staff, the activities for the kids are really a plus point. We will definitely book again. 😊 Oh, and they also upgraded our room when I requested for a room with couch. Thank you, Sofitel! 😊

Reviewed June 27, 2022

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10.0
Exceptional
Anjelo from Philippines
Couple
Superior King City View
Stayed 1 night in April 2022

Great Experience”

We celebrated our Anniv here at sofitel, and we had a great experience. Staff are all nice, I mean all of them, we are just passing by going to our room and if there is a staff we would pass by they will not forget to great us. The facility are clean, the view at the pool was great and the food is delicious. Either you want to try the buffet which is Spiral or a classy dinner at the Le Bar (I recommend the bulalo meal, bang for your buck). All of this and not counting the free room upgrade we had from the start and a free cake for our celebration.

Reviewed April 06, 2022

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10.0
Exceptional
Francis from Australia
Family with young children
Superior Room 1 King Bed Pool View
Stayed 2 nights in November 2022

Awesome stay with an excellent sunset view”

We spent our post anniversary in Sofitel and it was excellent. They upgraded our room and a sweet knock on the door with an anniversary cake. All staff are friendly with outstanding service. Smiles all around. Facilities are amazing specially the pool besided the bay. Spiral is above expectation with awesome selection of food. We just can’t get enough! Highly recommended, will definitely come back!

Reviewed November 21, 2022

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