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Sofitel Saigon Plaza Hotel
Sofitel Saigon Plaza Hotel
Sofitel Saigon Plaza Hotel
Sofitel Saigon Plaza Hotel
Sofitel Saigon Plaza Hotel
Sofitel Saigon Plaza Hotel
Sofitel Saigon Plaza Hotel

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8.5

Excellent

1,687 reviews

1,687 reviews

Breakfast25
Housekeeping14
View5
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Phuong Nam Bookshop

80 m

British Council

130 m

Exotissimo

130 m

Social sciences and humanities University

180 m

Former U.S. Embassy

230 m

Popular landmarks
Saigon Notre Dame Cathedral

610 m

Central Post Office

660 m

Saigon Opera House (Ho Chi Minh Municipal Theater)

850 m

A O Show - Lune Production

870 m

The Independence Palace

1.1 km

Closest landmarks
Consulate of Netherlands

30 m

Consulate of United Kingdom

110 m

British Consulate General

130 m

Hầm giữ xe

160 m

US Consulate General

240 m

Sofitel Saigon Plaza Hotel

17 Le Duan, District 1, District 1, Ho Chi Minh City, Vietnam, - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in District 1, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous War Remnants Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Inside city center

Check-in [24-hour]

Airport transfer

Excellent breakfast

590 meters to Saigon Notre Dame Cathedral

ALLSAFE

Your Health and Safety are our Absolute Priority

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room
Important announcement -- "Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay "
Announcements by hotel (4)
Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Golf course [on-site]

Fitness center

Check-in/out [express]

BBQ facilities

Your dates are popular among travelersUsers are booking a place in Ho Chi Minh City every 10 minutes on Agoda.com
Value for money8.2
Distance to city center1 km
Location rating8.4
Nearest airportTan Son Nhat International Airport (SGN)
Distance to airport6.1 km

Rooms available at Sofitel Saigon Plaza Hotel

Excellent
Room comfort & quality

8.6

Prestige Suite with Club Millésime Access
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury King Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Superior Room, Club Millésime Access, 1 King Bed
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Twin room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior King Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
SUPERIOR ROOM, Club Millésime Access, Twin Beds, City View
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Luxury Club Room with Club Millésime Access
...
  • Room size: 30 m²/323 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Staycation Offer (VND1,000,000 credit on F&B, breakfast included, early check-in & late check-out available) - Read more
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Luxury Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

Does Sofitel Saigon Plaza Hotel have a hot tub?

A hot tub is one of the facilities available at Sofitel Saigon Plaza Hotel.

What time is check-in and check-out at Sofitel Saigon Plaza Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sofitel Saigon Plaza Hotel?

A stay at Sofitel Saigon Plaza Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sofitel Saigon Plaza Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Ho Chi Minh City with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sofitel Saigon Plaza Hotel?

Start your mornings right, with the à la carte and continental breakfast options offered at Sofitel Saigon Plaza Hotel. Adults can enjoy breakfast offered with an additional charge of 453600 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sofitel Saigon Plaza Hotel?

Sofitel Saigon Plaza Hotel features 2 on-site restaurants for your dining convenience.

What restaurants are nearby Sofitel Saigon Plaza Hotel?

Sofitel Saigon Plaza Hotel’s neighborhood is District 1 which includes popular restaurants such as L'Olivier, Mezz and Boudoir Lounge.

What popular shopping places are close to Sofitel Saigon Plaza Hotel?

Sofitel Saigon Plaza Hotel is located in District 1 area which features shopping places such as Ben Thanh Market, Benthanh Street Food Market and Vincom Center.

What are popular attractions near Sofitel Saigon Plaza Hotel?

Sofitel Saigon Plaza Hotel’s location in the District 1 neighborhood makes it close to famous attractions including Central Post Office, The Independence Palace and Saigon Notre Dame Cathedral.

What popular natural sightseeing spots are close to Sofitel Saigon Plaza Hotel?

Sofitel Saigon Plaza Hotel’s nearby natural sights include Can Gio Mangrove Biosphere Reserve and TransOcean located in the same District 1 area.

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Explore the neighborhood

What people love about Sofitel Saigon Plaza Hotel

  • 10

    Exceptional
    Breakfast

    "The price is reasonable, staff is nice, bfast spread was awesome"

    Yu

    |

    September 10, 2022

  • 9.6

    Exceptional

    "Had an enjoyable 3 nights stay at Sofitel Saigon."

    Teo

    |

    September 6, 2022

  • 9.6

    Exceptional
    Staff 

    "Hotel is very good, staff is excellent"

    LEO

    |

    September 1, 2022

Overall rating:

8.5

Excellent
1,687 reviews
Cleanliness
9.0
Facilities
8.5
Location
8.4
Read all reviews >
What travelers say they love:
The staff are well trained and spot on with the guest.
JESUS from Philippines
Business traveler
More about Sofitel Saigon Plaza Hotel

More about Sofitel Saigon Plaza Hotel

Sofitel Saigon Plaza Hotel

Get the most from an urban escape in Ho Chi Minh City when you book a room at Sofitel Saigon Plaza Hotel. Located right in the city center, Sofitel Saigon Plaza Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood.
At Sofitel Saigon Plaza Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi, car hire and shuttle services provided by the hotel make exploring Ho Chi Minh City even more convenient. Guests can enjoy free parking right at the hotel.
Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Sofitel Saigon Plaza Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle.
All rooms at Sofitel Saigon Plaza Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV. In some select rooms, you can find bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Sofitel Saigon Plaza Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
For the ultimate convenience, you can even have groceries delivered to your room at Sofitel Saigon Plaza Hotel, with their exclusive service.
Apart from amenities and services, Sofitel Saigon Plaza Hotel goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, hot tub, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's yoga room. Get social at the hotel's shared lounge and TV area, where you can meet other guests.


Around the property

Don't miss out on all that Ho Chi Minh City has to offer during your stay at Sofitel Saigon Plaza Hotel. Central Post Office is located 660 m away, and is one of the most famous tourist spots to visit and photograph. Never forget your time in Ho Chi Minh City with a special gift or trinket from Ben Thanh Market just 1.4 km away.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Breakfast

53 mentions

Swimming Pool

49 mentions

Food & Dining

34 mentions

Housekeeping

25 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Indonesian
  • Japanese
  • Korean
  • Malay
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site

Mezz

  • Cuisine: International
  • Menu: A-la-carte
Location
17 Le Duan, District 1, District 1, Ho Chi Minh City, Vietnam,
Excellent
Location

8.4

Airports

  • Tan Son Nhat International Airport (SGN)
    6.1 km 24 min drive
  • Can Tho International Airport (VCA)
    133.6 km

Public transportation

  • Saigon Railway Station
    2.8 km 16 min drive
  • Ben Xe Mien Dong Bus Station
    3.5 km 15 min drive

Hospital or clinic

  • Aime
    330 m

Shopping

  • Ben Thanh Market
    1.4 km 7 min drive

Convenience store

  • On-site

Cash withdrawal

  • ATM
    520 m 14 min walk
What's nearby

Popular landmarks

  • Saigon Notre Dame Cathedral
    610 m
  • Central Post Office
    660 m
  • Saigon Opera House (Ho Chi Minh Municipal Theater)
    850 m
  • A O Show - Lune Production
    870 m
  • The Independence Palace
    1.1 km
  • War Remnants Museum
    1.2 km
  • Ben Thanh Market
    1.4 km
  • Ho Chi Minh Squares
    1.4 km
  • Bitexco Financial Tower
    1.4 km
  • Cu Chi Tunnels
    36.3 km

Nearby landmarks

  • Consulate of Netherlands
    30 m
  • Phuong Nam Bookshop
    80 m
  • Consulate of United Kingdom
    110 m
  • British Consulate General
    130 m
  • British Council
    130 m
  • Exotissimo
    130 m
  • Hầm giữ xe
    160 m
  • Social sciences and humanities University
    180 m
  • Former U.S. Embassy
    230 m
  • US Consulate General
    240 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children at the Sofitel

    The Sofitel does not charge children under 12 years of age if they are staying in a room occupied by parents and using the existing bedding. This is limited to one child per family, however, and additional fees will be charged should parents require a rollaway bed or cot.

    For children 3 years and below, breakfast is complimentary. For children between the ages of 3 and 12 breakfast is charged but at a special children’s rate, while those above 12 years of age are charged the same rate as an adult.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until23:59
  • Check-out from05:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1790000 VND
  • Distance from city center1 km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)453600 VND

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges01
  • Number of floors20
  • Number of restaurants2
  • Number of rooms 286
  • Room voltage220
  • Year property opened1999
  • Most recent renovation2012
Property announcements

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Sofitel Saigon Plaza Hotel from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.0
Facilities8.5
Location8.4
Room comfort and quality8.6
Service8.8
Value for money8.2
High score for Ho Chi Minh City
Rating
9+ Exceptional (291)
8-9 Excellent (178)
7-8 Very Good (165)
6-7 Good (55)
<6 Below Expectation (49)
Time of the year
Mar - May (219)
Jun - Aug (163)
Sep - Nov (149)
Dec - Feb (207)
All guests (1,100)
All room types
All languages

Show reviews that mention 

Showing 738 verified guest comments
12345
10.0
Exceptional
Chi from Vietnam
Solo traveler
Superior King Room
Stayed 3 nights in March 2022

Deluxe but Cosy Hotel with French Nostalgic Vibes”

My first and foremost impression lied with the unexpected generosity of the GM of Sofitel: Mr. Mario Mendis. I simply asked for an 1-2 hour early check-in due to the rescheduling of my transportation services, but he warmly offered me a half day early checkin plus half day late checkout. My travel plans didn’t allow me to fully enjoy that lovely offer, but I truly appreciated this hospitable GM of Sofitel. Of course, Sofitel is one of the Top Deluxe Hotels in HCMC, everything was great to me. Just some minor inconvenience with in-room power sockets but the receptionists appreciated my constructive comments and hopefully looked for upcoming renovation. Break fast was great, their French Toast is one of a kind (mus try!).

Reviewed March 14, 2022

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Dear Chi, Bonjour and greetings from Sofitel Saigon Plaza. We are delighted to see you found our colleagues service to impeccable as we do pride ourselves on delivering a memorable guest experience along with friendly and courteous service. We do hope to have many opportunities to welcome you back to our hotel. Sincerely, Huyen Dang Quality Control Manager

Responded June 01, 2022
Sofitel Saigon Plaza Hotel
10.0
Exceptional
Warren from Australia
Business traveler
Superior King Room
Stayed 1 night in February 2020

Beautiful hotel, amazing service”

Rooms are large, clean and well equipped. Pool is fabulous with a great view of the city and plenty of space to swim or relax. Breakfast is sensational and well worth the money, food is amazing and selection is immense. Staff are always very courteous and go out of their way to make you feel welcome

Reviewed February 24, 2020

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10.0
Exceptional
Bernhard from Netherlands
Solo traveler
Superior Twin Room
Stayed 2 nights in August 2021

Excellent stay at Sofitel HCM”

I booked one night stay at the Sofitel in HCM and had excellent experiences. When I checked in the staff announced I was the guest of the day and received free drink vouchers and free breakfast. I enjoyed the drinks on the rooftop near the swimming pool and had a very nice talk with Tom one of the staff who had studied in Belgium and could speak some Dutch. The next day I had nice talk with the supervisor Mình Phat at the restaurant. All in all a great stay from the first to to the last minute

Reviewed January 16, 2022

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Dear Bernhard, Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huyen Dang Acting Quality Control Manager

Responded June 01, 2022
Sofitel Saigon Plaza Hotel
10.0
Exceptional
Xuân from Vietnam
Business traveler
Superior King Room
Stayed 4 nights in December 2021

Simply one of the best choice in SG”

Simply this is one of the best choice for your business or travel to HCM. Located at the center of District 1 in a very big but quite boulevard. Sofitel is just classic, high standard and comfortable.

Reviewed December 23, 2021

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Dear Xuân, Bonjour and greetings from Saigon. We very much appreciate your review regarding your experience at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huyen Dang Guest Experience Manager

Responded December 24, 2021
Sofitel Saigon Plaza Hotel
10.0
Exceptional
glenn from Malaysia
Business traveler
Superior King Room
Stayed 3 nights in March 2022

Dependable & Steady”

This Hotel and it’s Management we’re very welcoming and professional at all times. After a difficult lockdown, it is their desire to welcome back Foreign Guests, and a most responsive and accurate service was delivered. I appreciated their Executive Staff ensuring that this visit would be a pleasant, yet efficient experience. Congratulations to Sofitel Saigon

Reviewed April 07, 2022

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Dear glenn, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking the time to review your experience with us. We are so happy to hear that you have enjoyed your stay with us. We pride ourselves on the services we provide and we hope to exceed expectations on each stay. We look forward to welcoming you again in the future. Sincerely, Huyen Dang Acting Quality Control Manager

Responded April 12, 2022
Sofitel Saigon Plaza Hotel
10.0
Exceptional
Linda from United States
Couple
Superior King Room
Stayed 2 nights in October 2018

Great place to stay.”

This was a perfect place to stay before an Ama Waterways river cruise on the Mekong. good price. Good location to walk or you can also take a taxi. they are really cheap. Book ahead.

Reviewed January 07, 2019

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Dear Linda, Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. Please do not hesitate to share with us more about your experience and preferences in order for us to accommodate you even better next time. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Revy General Manager

Responded February 03, 2019
Sofitel Saigon Plaza Hotel
10.0
Exceptional
Ma. from Philippines
Group
Luxury Twin room
Stayed 1 night in March 2022

Real 5-Star hotel service”

The staff are all professional, attentive to all your needs, and very fast with their assistance. They even gave my friend a special Birthday cake and we were able to check-in early and check-out late to enjoy our stay. Great staycation place within the city.

Reviewed March 15, 2022

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Dear Ma, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for your great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Huyen Dang Acting Quality Control Manager

Responded March 17, 2022
Sofitel Saigon Plaza Hotel
9.6
Exceptional
John from United States
Couple
Superior King Room
Stayed 3 nights in May 2022

Best breakfast feast”

In all our travels, this hotel has the very best breakfast we have ever had! We have been to Europe and thought that Ireland had wonderful spreads but this hotel tops them all! Good location, staff helpful and very clean!

Reviewed May 09, 2022

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Dear John, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Huyen Dang Acting Quality Control Manager

Responded May 13, 2022
Sofitel Saigon Plaza Hotel
9.6
Exceptional
Phoebe from Singapore
Business traveler
Superior Twin Room
Stayed 2 nights in February 2019

Good service, nice breakfast”

Sofitel can't really go wrong in any countries, so does this one. Classic decoration, nice breakfast, outstanding service, clean and good size room. The only drawback is location as there are nothing much around in walking distance, but quiet for business traveller so I dont complain.

Reviewed February 16, 2019

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10.0
Exceptional
Chen from Taiwan
Business traveler
Superior King Room
Stayed 1 night in August 2020

Fantastic ”

Nice service, it’s lovely to have a hot tea beside bed and staffs all kindly and friendly. It’s a good and nice place to visit next time.

Reviewed August 18, 2020

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Dear Chen, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Huyen Dang Quality Control Manager

Responded September 09, 2022
Sofitel Saigon Plaza Hotel
10.0
Exceptional
Peter from Australia
Solo traveler
Superior King Room
Stayed 3 nights in June 2021

Caring welcome! ”

I needed assistance with a couple of situations unrelated to the hotel but staff & management were extremely helpful. Most appreciated and highly recommend staying at this hotel! Thank you!

Reviewed June 09, 2021

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Dear Peter, Bonjour and greetings from Saigon. Thank you for sharing your wonderful review with us following your recent visit to Sofitel Saigon Plaza. We are delighted to read that you enjoyed your stay and found our service and staff to be up to expectation. It will be a pleasure to share your positive feedback with our team. We hope to welcome you back in the not too distant future. Sincerely, Huyen Dang Guest Experience Manager

Responded June 18, 2021
Sofitel Saigon Plaza Hotel
9.6
Exceptional
Florian from Australia
Business traveler
Superior King Room
Stayed 3 nights in May 2019

Very good hotel in HCMC”

Great hotel in great location. It's a 5-star hotel with all amenities although I found the furniture in the room was not really 5-star. However, no real complaints here. Staff is very friendly. Great breakfast buffet and cafe restaurant. Very good gym (for a hotel gym). Didn't check out the pool. Would definitely come back.

Reviewed May 23, 2019

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10.0
Exceptional
wendy from Australia
Couple
Superior Room, Club Millésime Access, 1 King Bed
Stayed 2 nights in July 2019

Ho Chi Minh stay”

Absolutely loved this hotel, brilliant customer service. Friendly, helpful, everything is awesome.

Reviewed July 27, 2019

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10.0
Exceptional
JESUS from Philippines
Business traveler
Superior King Room
Stayed 10 nights in April 2022

Great Staff and food”

From the receptionist, concierge, valets the service was excellent

Reviewed April 24, 2022

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Dear JESUS, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Huyen Dang Acting Quality Control Manager

Responded May 13, 2022
Sofitel Saigon Plaza Hotel
10.0
Exceptional
JESUS from Philippines
Business traveler
Superior King Room
Stayed 10 nights in April 2022

Clean and Good service”

its just good valur for money. the hotel and its is a cut above the rest

Reviewed April 13, 2022

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Dear JESUS, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Huyen Dang Acting Quality Control Manager

Responded April 19, 2022
Sofitel Saigon Plaza Hotel
9.2
Exceptional
THU from Vietnam
Couple
Superior King Room
Stayed 1 night in April 2021

A nice place to stay in the heart of the city”

Everything was great. The staff moved us to the other side of the hotel to avoid the noisy event in the University opposite the hotel, which was a good thing to do for customer services. The 2 things I think they need to improve are the fridge is not cold at all. And the staff should not address customers on the phone by the husband name all the time. Whenever I called the operator, she said "How may I help you Mr. M...?" I'm not Mr. M.... I am Mrs. M... If you don't know who is on the phone, just say "how may I help you?" That is sufficient. You should not play the Mr. /Mrs. game as you will make Mrs. upset if you always assume Mr. is on the phone. By thw way, I made the booking under my name not my husband's name. Thank you.

Reviewed April 14, 2021

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Dear THU, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking the time to evaluate our hotel. It gives us great insight into your experience. We strive to accommodate all of our guests and their needs, and we were disappointed to hear about the problems you encountered when you stayed with us. This is not a normal occurrence; please accept our sincerest apologies regarding these issues. We understand that it does not change your experience but we hope that you can feel confident that we heard your concerns and are correcting the issues you pointed out. We hope to have the privilege of welcoming you back so we may regain your faith in our property and show you the gracious hospitality we are known for around the world. Have a good day! Sincerely, Huyen Dang Guest Experience Manager

Responded May 18, 2021
Sofitel Saigon Plaza Hotel
10.0
Exceptional
ELIAS from Thailand
Solo traveler
Superior Twin Room
Stayed 2 nights in February 2022

Best hotel and good location ”

Helpful staff Amazing food Easy to walk around High recommend

Reviewed February 06, 2022

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Dear ELIAS, Bonjour and greetings from Saigon. We very much appreciate your review regarding your experience at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huyen Dang Quality Control Manager

Responded June 01, 2022
Sofitel Saigon Plaza Hotel
9.2
Exceptional
THU from Vietnam
Couple
Superior King Room
Stayed 1 night in April 2021

Nice hotel but customer service needs to improve”

Our room faces a University who was having a noisy event. We asked them to move us to the other side of the hotel facing another side of the city and they do it in a few minutes. This is great. Thank you. I just have a question. I booked the hotel under my name and I stayed with my husband. But whenever I phone the customer service line (number 2 on the phone), they always think the person on the phone was my husband and asked "How may I help you Mr. Moore?" . If you don't know who is on the phone, you should just say "How may I help you?". You should not try to play the guessing game . And why always addressing the husband but not the wife? What is their purpose?

Reviewed April 11, 2021

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Dear THU, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking the time to evaluate our hotel. It gives us great insight into your experience. We strive to accommodate all of our guests and their needs, and we were disappointed to hear about the problems you encountered when you stayed with us. This is not a normal occurrence; please accept our sincerest apologies regarding these issues. We understand that it does not change your experience but we hope that you can feel confident that we heard your concerns and are correcting the issues you pointed out. We hope to have the privilege of welcoming you back so we may regain your faith in our property and show you the gracious hospitality we are known for around the world. Have a good day! Sincerely, Huyen Dang Guest Experience Manager

Responded May 18, 2021
Sofitel Saigon Plaza Hotel
9.6
Exceptional
Kassie from Australia
Couple
Superior King Room
Stayed 5 nights in March 2020

Amazing!! Staff were wonderful, super clean and perfect location.”

Staff were wonderful, couldn’t do enough to help us

Reviewed March 14, 2020

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9.6
Exceptional
Dylan from United States
Couple
Superior King Room
Stayed 1 night in September 2019

Best hotel in Saigon”

Best hotel we've stayed at in Ho Chi Minh, great service and very nice hotel. Would recommend and hope to come back again one day. Cheers!

Reviewed September 15, 2019

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