Travelling to United Kingdom? Read all updated requirements before you book.
Exterior view, St. Pancras Renaissance Hotel London in London
Premier King Bedroom, Larger Guest room, 1 King, Barlow Wing, St. Pancras Renaissance Hotel London in London
a swimming pool with a chair and a pool table in front of it, St. Pancras Renaissance Hotel London in London
Lobby, St. Pancras Renaissance Hotel London in London
Interior view, St. Pancras Renaissance Hotel London in London
Interior view, St. Pancras Renaissance Hotel London in London
a large swimming pool in a large room, St. Pancras Renaissance Hotel London in London

Removed from saved list

8.4

Excellent

109 reviews

109 reviews

See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Walkable places
Newton Monument

60 m

Anne Frank's Tree

80 m

St Pancras International

80 m

British Library

100 m

The Camden Centre

130 m

Popular landmarks
The British Museum

1.1 km

Madame Tussauds London

2.1 km

National Gallery

2.3 km

London Eye

2.9 km

Big Ben

3.2 km

Closest landmarks
Chalton Street Dentists

230 m

Baban Pharmacy

230 m

John Walker Chemist

300 m

Harry Potter Shop at Platform 9 3/4

300 m

Judd Street Open Space

310 m

St. Pancras Renaissance Hotel London

Euston Road, Kings Cross St. Pancras, London, United Kingdom, NW1 2QR - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Kings Cross St. Pancras, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

240 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Inside city center

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Valet parking

Pets allowed

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Bicycles

Front desk [24-hour]

Your dates are popular among travelersPopular destination! Properties in London are being booked every minute!
Value for money7.4
Location rating9.2
Nearest airportLondon City Airport (LCY)
Distance to airport12.5 km

Rooms available at St. Pancras Renaissance Hotel London

Excellent
Room comfort & quality

9

The Royal Suite, 3 Bedroom Residential Suite, Chambers Club
...
  • Room size: 50 m²/538 ft²
  • Street view
  • 1 double bed & 1 double bed...
Enter dates to see prices
Sir George Gilbert Scott, 1 Bedroom Residential Suite
...
  • Room size: 43 m²/463 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
The Grand Staircase Suite, 1 Bedroom Bi-level Suite, 1 King
...
  • Room size: 43 m²/463 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
The Queen Victoria Suite, 2 Bedroom Residential Suite
...
  • Room size: 50 m²/538 ft²
  • Street view
  • 1 double bed & 1 double bed
Enter dates to see prices
Chambers Suite, Junior Suite, 1 King, Chambers Club
...
  • Room size: 43 m²/463 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Grand Junior Suite, Larger Suite, 1 King, Chambers Club
...
  • Room size: 48 m²/517 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
The Haywood Suite, 1 Bedroom Residential Suite, 1 King
...
  • Room size: 43 m²/463 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Sir John Betjeman Suite, 1 Bedroom Suite, 1 King
...
  • Room size: 43 m²/463 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Superior Twin Bedroom, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Premier King Bedroom, Larger Guest room, 1 King, Barlow Wing
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at St. Pancras Renaissance Hotel London?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to St. Pancras Renaissance Hotel London?

St. Pancras Renaissance Hotel London is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, St. Pancras Renaissance Hotel London has a car park that's close to the hotel. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around London with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at St. Pancras Renaissance Hotel London?

Wake up to a great buffet breakfast at St. Pancras Renaissance Hotel London. Adults can enjoy breakfast offered with an additional charge of 26 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at St. Pancras Renaissance Hotel London?

St. Pancras Renaissance Hotel London features an on-site restaurant for your dining convenience.

What is the smoking policy at St. Pancras Renaissance Hotel London?

St. Pancras Renaissance Hotel London does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to St. Pancras Renaissance Hotel London?

St Pancras International Train Station is the closest train, metro, or bus station, about 230 m away from St. Pancras Renaissance Hotel London.

What restaurants are nearby St. Pancras Renaissance Hotel London?

Restaurants including Giraffe, Roti King and Hot Stone are popular in St. Pancras Renaissance Hotel London’s neighborhood which is known as Kings Cross St. Pancras.

What popular shopping places are close to St. Pancras Renaissance Hotel London?

Located in the Kings Cross St. Pancras area, St. Pancras Renaissance Hotel London is close to great shopping choices like Harry Potter Shop at Platform 9 3/4, The School of Life and Gagosian Gallery.

What are popular attractions near St. Pancras Renaissance Hotel London?

Guests at St. Pancras Renaissance Hotel London can easily visit Newton Monument, St Pancras International and The Camden Centre located in the Kings Cross St. Pancras area.

What popular natural sightseeing spots are close to St. Pancras Renaissance Hotel London?

St. Pancras Renaissance Hotel London is located in the Kings Cross St. Pancras area, which is famous for natural sightseeing destinations such as Anne Frank's Tree, Hardy Tree and Sweet Cherry.

See map

Explore the neighborhood

What people love about St. Pancras Renaissance Hotel London

  • 10

    Exceptional
    Cleanliness

    "The hotel assigned a very clean, nicely decorated room on the high floor for us."

    Onsiri

    |

    July 28, 2019

  • 9.2

    Exceptional
    Spaciousness

    "Rooms large and comfortable."

    Angel

    |

    February 13, 2019

  • 10

    Exceptional
    Staff 

    "Great staff a nice quiet hotel in the chaos of London you get what you pay for this is a great hotel can't wait to use again"

    craig

    |

    March 28, 2022

Overall rating:

8.4

Excellent
109 reviews
Cleanliness
8.8
Facilities
8.2
Location
9.2
Read all reviews >
More about St. Pancras Renaissance Hotel London

More about St. Pancras Renaissance Hotel London

St. Pancras Renaissance Hotel London

St. Pancras Renaissance Hotel London is the perfect choice for travelers who want to take in the sights and sounds of London. Experience an urban escape in London with a stay at St. Pancras Renaissance Hotel London, with its exceptional location right in the city center.
St. Pancras Renaissance Hotel London provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and car hire services to help you get to where you want to go in London.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained. The hotel also provides guests with a coffee or tea maker in some rooms.
St. Pancras Renaissance Hotel London also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
St. Pancras Renaissance Hotel London offers wonderful recreational facilities for guests to enjoy. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the golf course on site in the hotel. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

There are many attractions to discover within close proximity to St. Pancras Renaissance Hotel London. Learn about the city's art history with a day at The British Museum located 1.1 km away, where you can see collections by famous artists. Pose in front of Tower of London located 4.2 km away, and you can always show your friends the time you went to London.

Show less

Amenities and facilities

Excellent
Facilities

8.2

Most talked about facilities

Breakfast

2 mentions

Food & Dining

1 mention

Languages spoken
  • English
  • Arabic
  • French
  • German
  • Italian
Outdoor
  • Bicycles
Accessibility
  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in some public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered deadbolts on some guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered night guards on all guest room doors
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • Roll-in shower in some rooms
  • Room windows that open
  • Safety chains and/or latches on all guest doors
  • Secondary locks on all room windows
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all public hallways
  • Visual alarms in some guest rooms and suites
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Canoeing
  • Fitness center
  • Game room
  • Golf course [on-site]
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Tennis court
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Kitchenette
  • LAN Internet in room [charges apply]
  • Microwave
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [charges apply]

Food and dining

Breakfast options
  • American
  • Full English/Irish
  • Buffet
Restaurants on site
The Booking Office Bar & Restaurant
  • Cuisine: British
  • Menu: Buffet
Hansom Lounge
  • Cuisine: British
  • Menu: Buffet
The Gilbert Scott Bar and Restaurant
  • Cuisine: British
  • Menu: Buffet
MI + ME
  • Cuisine: Local
  • Menu: Buffet

Location

Euston Road, Kings Cross St. Pancras, London, United Kingdom, NW1 2QR
Exceptional
Location

9.2

Airports
  • London City Airport (LCY)
    12.5 km 39 min drive
  • Heathrow Airport (LHR)
    23.7 km 52 min drive
Public transportation
  • St Pancras International Train Station
    230 m 4 min walk
  • southeastern
    240 m
Hospital or clinic
  • Chalton Street Dentists
    230 m
Shopping
  • Camden Market
    1.9 km 13 min drive
Convenience store
  • WHSmith
    480 m 12 min drive
Cash withdrawal
  • ATM
    80 m 2 min walk

What's nearby

Popular landmarks
  • The British Museum
    1.1 km
  • Madame Tussauds London
    2.1 km
  • National Gallery
    2.3 km
  • London Eye
    2.9 km
  • Big Ben
    3.2 km
  • Buckingham Palace
    3.3 km
  • Tower of London
    4.2 km
  • Tower Bridge
    4.4 km
  • V&A - Victoria and Albert Museum
    4.8 km
  • Natural History Museum
    5.0 km
Nearby landmarks
  • Newton Monument
    60 m
  • Anne Frank's Tree
    80 m
  • St Pancras International
    80 m
  • British Library
    100 m
  • The Camden Centre
    130 m
  • The Shaw Theatre
    160 m
  • Chalton Street Dentists
    230 m
  • Baban Pharmacy
    230 m
  • St Pancras International Train Station
    230 m
  • southeastern
    240 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until23:00
  • Check-out until12:00
Extras
  • Breakfast charge (unless included in room price)26 GBP
The property
  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 245

Reviews of St. Pancras Renaissance Hotel London from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.8
Facilities8.2
Location9.2
Room comfort and quality9.0
Service8.6
Value for money7.4
High score for London
Rating
9+ Exceptional (24)
8-9 Excellent (9)
7-8 Very Good (6)
6-7 Good (2)
<6 Below Expectation (7)
Time of the year
Mar - May (8)
Jun - Aug (17)
Sep - Nov (12)
Dec - Feb (11)
All guests (109)
All room types
All languages

Show reviews that mention 

Showing 48 verified guest comments
123
10.0
Exceptional
Onsiri from Thailand
Family with young children
Deluxe Bedroom, Guest room, 1 Queen or 2 Twin/Single Bed(s)
Stayed 3 nights in July 2019

Stay with style and comfortability at St. Pancras Renaissance Hotel ”

My son and I had an excellent time staying at St. Pancras Hotel during our trip in London. We had a warm and friendly welcome by the door man, receptionist and all the staffs we met. The hotel assigned a very clean, nicely decorated room on the high floor for us. We had great convenient to travel around the inner city of London on foot on the sunshiny day, while we can choose to travel by bus or subway or even taxi on the rainy day. We highly recommended this hotel for all travelers (solo, couples, family or even businessman).

Reviewed July 28, 2019

See room deals

10.0
Exceptional
Ashla from United Kingdom
Group
Superior Twin Bedroom, Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in July 2021

Lovely!”

Gabriele was fantastic and exceeded all our expectations- thank you. One small thing, we would like to have dined in other reastaurants as we were limited to just the Hanson restaurant for breakfast and evening meals. We do understand that our stay was just after 19th July when lockdown restrictions were lifted.

Reviewed July 27, 2021

See room deals

10.0
Exceptional
craig from United Kingdom
Solo traveler
Superior Twin Bedroom, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in March 2022

excellent stay”

great staff a nice quiet hotel in the chaos of London you get what you pay for this is a great hotel can't wait to use again

Reviewed March 29, 2022

See room deals

9.2
Exceptional
Angel from United Kingdom
Couple
Superior Twin Bedroom, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in February 2019

Book for convenience”

Ideal for early Eurostar travel. Rooms large and comfortable. Staff excellent. Deep pockets required for the original restored hotel accommodation , newer extension within London budget expectations.

Reviewed February 14, 2019

See room deals

8.0
Excellent
pusit from Thailand
Business traveler
Chambers Suite, Junior Suite, 1 King, Chambers Club
Stayed 3 nights in October 2019

Good location ”

Close to kingcross train and tube . Historic old bedroom so smell not good , very tiny bathroom even stay in suite room . No bath tub. Breakfast no choices .

Reviewed October 22, 2019

See room deals

7.6
Very good
Sylvan from United Kingdom
Family with young children
Deluxe Bedroom, Guest room, 1 Queen or 2 Twin/Single Bed(s)
Stayed 2 nights in February 2020

Very good”

The hotel was not set up as I expected. The staff were however exceptional in helping with a personal problem which developed

Reviewed February 06, 2020

See room deals

6.8
Good
Johan from Indonesia
Couple
Deluxe Bedroom, Guest room, 1 Queen or 2 Twin/Single Bed(s)
Stayed 1 night in January 2020

Ok”

Connect to Level 2 St. Pancras station. Extra: those "Wannabe" stairs.

Reviewed January 21, 2020

See room deals

6.0
Andrew from United Kingdom
Business traveler
Deluxe Bedroom, Guest room, 1 Queen or 2 Twin/Single Bed(s)
Stayed 1 night in July 2022

on the decline..”

Stayed here many times over the years, this was first time felt it is very over-priced/not value for money. There are obvious signs of cost and quality cutting, while the price has increased, presumably based on past reputation. Also staff attitudes are not what they used to be - however Marriot are managing them, on a tight 'corporate ethos' rein it seems, they have lost the confident, 'autonomous' vibe that used to be there, which it apart from local/London rivals. I won't be using this hotel again unless it is much, much cheaper..and friendly again!

Reviewed July 15, 2022

See room deals

2.0
Pheih from Singapore
Family with teens
Chambers Suite, Junior Suite, 1 King, Chambers Club
Stayed 3 nights in March 2019

Poor service, unsafe”

Watch out for the central location - it’s noisy and at times even unsafe! The experience is certainly not helped by the poor service we received, evident when the porter dropped our luggage and spoilt a lock right before we were departing for the airport. Accidents happen, but we were much more upset at the attitude the staff displayed, as they attempted to shirk responsibility for the incident. Until now, we have not heard anything about compensation.

Reviewed April 03, 2019

See room deals

8.4
Excellent
Janice from Indonesia
Couple
Premier King Bedroom, Larger Guest room, 1 King, Barlow Wing
Stayed 2 nights in March 2017

Everything is Good but the Staff”

St Pancras Renaissance London is really well located just connected by the train station - very convenient to go anywhere around London. The price was also very friendly for this big chain hotel. Even though the building is very old, the room is big and not just the room but everywhere in the hotel is very clean. I love the spa even more. If you go to London for traveling, I recommend you to get a spa or massage, even the short one. Although, I was very disappointed with the staff. We had a very early check-out due to our early international flight. And they charged us double just because they can't find the right paperwork during our check-out time. So we got charged by Agoda, then by the hotel with of course higher price because the use the hotel rate straight away. Thank God it was resolved by super helpful Agoda team, and we got our refund by the next 8 weeks.

Reviewed August 09, 2017

See room deals

8.7
Excellent
SZE from Malaysia
Couple
Superior Twin Bedroom, Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in April 2014

Good enjoyable stay”

Central Convenient Hassle free

Centrally located where we could travel around the city using the subway. The subway is just below the St Pancras Station. Decent food can be found within and nearby the train station. Am glad to have known St Pancras hotel.

Reviewed April 26, 2014

See room deals

10.0
Exceptional
Bruce from United States
Business traveler
Superior King Bedroom, Guest room, 1 King, Barlow Wing
Stayed 1 night in May 2015

A stay in Kings Cross”

Close to rail, good food, great hotel staff

What a brilliant hotel and priced right for the business traveler. I am so glad that I found it and that it was so convenient to Kings Cross station for my ride out to Cambridge. I will be back on my next trip.

Reviewed June 02, 2015

See room deals

9.6
Exceptional
Yi-Seul from South Korea
Couple
Superior King Bedroom, Guest room, 1 King, Barlow Wing
Stayed 2 nights in June 2016

Great service and location”

The location of the hotel was perfect as it was close to the very centre of London. The room was ok but the window was a little small to get enough sunlights. There are many guests but as the receptionists were quick and friendly, it was a great stay overall.

Reviewed August 30, 2016

See room deals

9.7
Exceptional
Karen from United Kingdom
Business traveler
Premier King Bedroom, Larger Guest room, 1 King, Barlow Wing
Stayed 1 night in September 2015

Stunning Service in a Stunning Hotel”

Staff, Staff Staff

At every stage the staff were perfect. The right blend of welcoming, helpful and enthusiastic without being in your face. The hotel is in a wonderful building that has been elegantly adapted from its original Victorian railway station to a functioning hotel. I had paid for an upgrade to a room in the old part of the building. I didn't see the room I had originally booked and to be honest I would have been SO disappointed to be anywhere other than the old part of the building..so I guess, check this out if that's what you are expecting.

Reviewed September 30, 2015

See room deals

8.0
Excellent
Tom from Belgium
Business traveler
Superior Twin Bedroom, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in October 2013

Grand building right next to the Eurostar terminal”

Location, Historic setting, Staff

Comfortable and relatively spacious room, but a disappointing view (on a wall). Good breakfast and professional staff. The main plus is the proximity to the Eurostar terminal (there is a direct connection from the hotel). Well connected to London public transportation as well.

Reviewed November 05, 2013

See room deals

7.7
Very good
James from United Kingdom
Couple
Superior King Bedroom, Guest room, 1 King, Barlow Wing
Stayed 1 night in November 2013

Expensive for what you get”

Location, bars and fell

Good stay, room very small for price. Location very good, easy access to London, transport and international train station.

Reviewed December 07, 2013

See room deals

5.7
Rosalia from Singapore
Business traveler
Superior Twin Bedroom, Guest room, 2 Twin/Single Bed(s)
Stayed 5 nights in November 2014

Bad Customer Setvice at a 5 star London hotel”

rooms. Architecture

The rooms and the entire ambience is spectacular. This has beautiful ceiling and it remains one of old London hotels. Its weird that you have to walk through the lobby to get to the gym. Not well planned if you ask but its okay as the gym though not big is sufficiently equipped. Location is good and its central London This is the end of a good experience. The staff were slow and unresponsive to customers needs. So I complained to the duty manager about it but whilst she said action will be taken nothing happened. So I complained to the hotel group the Manager in charge of the premises wrote an email to me saying I dont understand what you are saying. How rude of him!!!!! Then when I made a request for my invoice to be sent via email they sent me the invoice of another guest. No apologies was made. I will advise guests that to avoid this hotel as they are not kind to business travelers whom they think are not of a certain standard.

Reviewed March 23, 2015

See room deals

7.3
Very good
Major from United Kingdom
Couple
Premier King Bedroom, Larger Guest room, 1 King, Barlow Wing
Stayed 1 night in November 2014

St Pancras Renaissance London Hotel”

The restoration of the building, the comfort of the room and the polite and helpful Reception and Concierge staff, but not the duty management

Not a 5 Star experience. The restaurant was fully booked and we had to take dinner at a very small and low table in the crowded and noisy bar. The food at best was mediocre and grossly overpriced ( £68 for one course each, 1 glass of wine and 2 beers). Breakfast was also scheduled to be taken in the bar so we declined it and eat elsewhere. The gents washroom floor (off the coffee shop) was awash with urine and needed cleaning. The room en suite was only supplied with one small piece of soap for the bath, shower and basin for 2 people, and shower/bath gel bottle was half empty not having been replaced after the last room occupant. In the morning an envelope was pushed under the room door in which was an invoice for the full amount of the stay (less food,drink and minibar). I was invited to sign it,return it to Reception and my credit card would be charged. (so allowing a fast departure !!) However since I had already prepaid I was not impressed to be asked to pay again !! This is extremely poor administration. After checking out I requested to speak with the duty manager. I told her of my concerns, gave her a written copy after which she turned on her heel and returned to her office WITHOUT COMMENT. AS one can imagine I was even less impressed with this 5(??) Star Hotel

Reviewed November 28, 2014

See room deals

10.0
Exceptional
kin from Malaysia
Family with young children
Superior Twin Bedroom, Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in July 2014

The room very good ”

Good location euro star and tube station

We r very happy and will be there once I am in London

Reviewed September 10, 2014

See room deals

6.8
Good
Daniel from United Kingdom
Couple
Superior King Bedroom, Guest room, 1 King, Barlow Wing
Stayed 2 nights in July 2018

Beautiful hotel. Basic room”

You can experience most of the unique charm of this hotel by going for a drink at the Booking Office and wandering around the parts of the hotel open to the public. Yes, the pool and spa and charming but £400 p/night for a basic room with absolutely no view makes the value questionable. Pros: Great location, beautiful hotel. Gym and spa facilities are first class and very clean. Extremely well trained and polite staff Good breakfast Good concierge services. Cons Not many decent extras in the room: a Nespresso machine. 2 biscuits and two bottles of water per day. Where are the little interesting extras that make your stay unique and personal? For £400 I expect more. Housekeeping is lax - requested sheet change. Wasn’t done. Corridors often have room service plates left out all day. Basic room is an ok size but absolutely no view. More like a decent Premier Inn than a 5 star hotel.

Reviewed July 23, 2018

See room deals

123
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss