Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
When booking 5 rooms or more, different policies and additional supplements will apply.
Please note light cleaning of your suite will be conducted on Monday- Fridays. For long stay guests, full cleaning of your suite will be serviced on the 7th day of your stay.
Parking is available at Westfield Shopping Centre. The property advise all guests to park their car in CAR PARK B as this is situated near the hotel when you exit from the car park. Payment is controlled by Westfield and you will be given a token for the length of your stay and pay accordingly. The rate is GBP 6.50 for 24 hours (Monday to Friday) and GBP 9.50 per 24 hours at the weekend.
Please note that all rooms can only accommodate 2 people.
Please note all guests who have booked a prepaid reservations must check in with the same credit card that was provided to make the booking. This credit card will be pre-authorized for any extras on time of check-in.
Requests for weekend cleaning or additional servicing must be requested to the Guest Services Team 24 hours in advance.
Pets are only allowed in certain rooms upon request, subject to availability and by prior arrangement. There is an additional charge of GBP 30 (excluding VAT) per pet, per night. A security deposit of GBP 150 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Pet charges will not apply to service dogs. Please note, the hotel may ask for validating identification.
The bathtub of room type Standard Suite Non-Smoking it not guaranteed.