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Sobralia Casino Resort and Spa
2 Bedroom Presidential Suite, Balcony - Bathroom, Sobralia Casino Resort and Spa in Namchi
a large building with a clock on the side of it, Sobralia Casino Resort and Spa in Namchi
Lobby, Sobralia Casino Resort and Spa in Namchi
Interior view, Sobralia Casino Resort and Spa in Namchi
Interior view, Sobralia Casino Resort and Spa in Namchi
Swimming pool [outdoor], Sobralia Casino Resort and Spa in Namchi

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8.2

Excellent

94 reviews

94 reviews

See map

8.5

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Char Dham 120 m
Baichung Stadium 1.7 km
Bagdogra Airport 52.2 km
Paro Airport 110.3 km
Tumlingtar Airport 114.8 km
Biratnagar Airport 130.2 km
Cooch Behar Airport 144.5 km
Saidpur Airport 164.7 km
Tenzing-Hillary Airport 169.6 km
Rajbiraj Airport 174.9 km

Sobralia Casino Resort and Spa

Chardham Road,Purano Namchi, Namchi, Namchi, India, 737126 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Namchi part of Namchi, this property puts you close to attractions and interesting dining options. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Check-in [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Blackout curtains

Room service [24-hour]

Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

BBQ facilities

Cheaper than 76% of all properties in Namchi in the last 24 hoursCompared to 17 Namchi properties at Agoda for various dates
Value for money8.4
Distance to city center0.8 km
Location rating8.5

Rooms available at Sobralia Casino Resort and Spa

2 Bedroom Presidential Suite, Balcony
...
  • Room size: 111 m²/1195 ft²
  • Valley view
  • 2 king beds
Enter dates to see prices
King Room
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 37 m²/398 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 23 m²/248 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Family Suite
...
  • Room size: 37 m²/398 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Suite with Balcony
...
  • Room size: 33 m²/355 ft²
  • Valley view
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 23 m²/248 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Premium Rooms
...
  • Room size: 23 m²/248 ft²
  • Valley view
  • 1 king bed
Enter dates to see prices
Deluxe King Bed Room
...
  • Room size: 26 m²/280 ft²
  • Valley view
  • 1 king bed
Enter dates to see prices
Presidential Suite
...
  • Room size: 56 m²/603 ft²
  • 2 bathrooms
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sobralia Casino Resort and Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sobralia Casino Resort and Spa?

A stay at Sobralia Casino Resort and Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sobralia Casino Resort and Spa has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Namchi with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Sobralia Casino Resort and Spa?

Start your mornings right, with the continental and buffet breakfast options offered at Sobralia Casino Resort and Spa. Adults can enjoy breakfast offered with an additional charge of 500 INR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sobralia Casino Resort and Spa?

Sobralia Casino Resort and Spa features an on-site restaurant for your dining convenience.

What is the smoking policy at Sobralia Casino Resort and Spa?

Sobralia Casino Resort and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Sobralia Casino Resort and Spa?

Sobralia Casino Resort and Spa’s neighborhood is Namchi which includes popular restaurants such as Hotel Station.

What popular natural sightseeing spots are close to Sobralia Casino Resort and Spa?

Sobralia Casino Resort and Spa’s nearby natural sights include Char Dham located in the same Namchi area.

See map

Explore the neighborhood

What people love about Sobralia Casino Resort and Spa

  • 8.8

    Excellent
    Cleanliness

    "This hotel is clean, spacious and true value for money."

    Vineet

    |

    January 28, 2020

  • 8.8

    Excellent
    Staff 

    "Staffs are well behaved and most importantly it's serene location adds nicety."

    SHANIT

    |

    November 22, 2021

  • 9.2

    Exceptional
    Location

    "The location is excellent."

    Susanta

    |

    November 24, 2020

Overall rating:

8.2

Excellent
94 reviews
Cleanliness
8.5
Facilities
8.0
Location
8.5
Read all reviews >
What travelers say they love:
Best hotel in Namchi
Sourav from India
Family with young children
More about Sobralia Casino Resort and Spa

More about Sobralia Casino Resort and Spa

Sobralia Casino Resort and Spa

Sobralia Casino Resort and Spa provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Exploring Namchi is made even more convenient with the car hire and shuttle services available at the hotel. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Sobralia Casino Resort and Spa. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Sobralia Casino Resort and Spa include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Sobralia Casino Resort and Spa. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar and casino can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Never let a day go wasted when you're at Sobralia Casino Resort and Spa with all the activities and facilities provided. Finish your vacation days right by dropping in at the massage and spa. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have some easy fun without traveling far, while playing ping-pong table at Sobralia Casino Resort and Spa. Have fun with your friends or family, or even meet new people at the games room and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Reasons to stay here

This hotel beats 88% of accommodations in the city on value for money.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 94% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 94% of other accommodations in Namchi.

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Amenities and facilities

Excellent
Facilities

8

Most talked about facilities

Food & Dining

4 mentions

Breakfast

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Hindi
  • Nepali
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Casino
  • Fitness center
  • Game room
  • Garden
  • Massage
  • Outdoor recreational features
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
Available in all rooms
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily newspaper
  • Desk
  • First aid kit
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Ironing facilities
  • Linens
  • Mirror
  • Satellite/cable channels
  • Seating area
  • Shoeshine kit
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Continental
  • Halal
  • Vegetarian

Location

Chardham Road,Purano Namchi, Namchi, Namchi, India, 737126
Excellent
Location

8.5

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-8 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 9 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out from07:00
  • Check-out until12:00
  • Reception open until22:00
Getting around
  • Distance from city center0.8 km
Extras
  • Breakfast charge (unless included in room price)500 INR
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 40
  • Room voltage220
Parking
  • Daily parking fee0 INR

Property announcements

Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

Reviews of Sobralia Casino Resort and Spa from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.5
Facilities8.0
Location8.5
Service8.4
Value for money8.4
High score for Namchi
Rating
9+ Exceptional (15)
8-9 Excellent (2)
7-8 Very Good (4)
6-7 Good (2)
<6 Below Expectation (9)
Time of the year
Mar - May (9)
Jun - Aug (6)
Sep - Nov (7)
Dec - Feb (10)
All guests (94)
All room types
All languages

Show reviews that mention 

Showing 32 verified guest comments
12
10.0
Exceptional
Derek from India
Family with young children
Deluxe King Bed Room
Stayed 1 night in November 2020

Excellent location and friendly staff”

We were a family of 8 and the hotel looked after us very well. The location is great with outstanding view if you get a balcony room. Staff super helpful and Nikki on reception was fantastic.

Reviewed November 04, 2020

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Dear Guest, Greetings from Sobralia! Thank you for making time to share your feedback. I am pleased to know that you enjoyed your visit and had a memorable stay with us. We strive to ensure that all our guests are comfortable from arrival to departure. We look forward to being of service to you again on your next trip to Sobralia soon. Should you need any assistance or information on Namchi or surrounding areas, please do not hesitate to contact me. Warm regards General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
10.0
Exceptional
Pratijyoti from India
Couple
Premium Rooms
Stayed 3 nights in March 2022

Exceptional”

We had booked a premium room and it was a great experience. The balcony provides a nice view and you can enjoy swimming here too.

Reviewed March 21, 2022

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Dear Guest, Greetings from Sobralia! Thank you for making time to share your feedback. I am pleased to know that you enjoyed your visit and had a memorable stay with us. We strive to ensure that all our guests are comfortable from arrival to departure. We look forward to being of service to you again on your next trip to Sobralia soon. Should you need any assistance or information on Namchi or surrounding areas, please do not hesitate to contact me. Warm regards General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
9.2
Exceptional
Susanta from India
Family with teens
Stayed 1 night in November 2020

Excellent place to rewind”

Stayed in this hotel from 17.11.2020 to 20.11.2020 (3 nights). The hotel has just opened a few days ago after the Lockdown. All the facilities (pool etc) are not available, but most of the facilities are available. The location is excellent. The hotel staffs are polite and have an excellent helpful attitude. They really have gone to great extent to make out stay comfortable and I sincerely convey my thanks to tem.

Reviewed November 24, 2020

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Dear Guest, Greetings from Sobralia! Thank you for making time to share your feedback. I am pleased to know that you enjoyed your visit and had a memorable stay with us. We strive to ensure that all our guests are comfortable from arrival to departure. We look forward to being of service to you again on your next trip to Sobralia soon. Should you need any assistance or information on Namchi or surrounding areas, please do not hesitate to contact me. Warm regards General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
10.0
Exceptional
shardendra
Family with young children
Deluxe King Bed Room
Stayed 1 night in May 2019

location wise facility”

we were really amazed to see such wonderful facility of summit hotel in Namachi

Reviewed May 29, 2019

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Dear Guest, Greetings from Sobralia! We thank you for sharing your feedback with us on Agoda. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Our team always strive to meet the needs of the guests and try to exceed the expectations. Thank you again for your valued feedback and we look forward to welcoming you in not too distant future. Warm Regards, General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
10.0
Exceptional
Sachin
Couple
Deluxe Twin Room
Stayed 1 night in January 2022

AMAZING EXPERIENCE”

LOVED THE AMBIENCE, SERVICE AND STAFF BEHAVIOR *****

Reviewed February 15, 2022

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Dear Guest, Greetings from Sobralia! We thank you for sharing your feedback with us on Agoda We are pleased to hear that you were satisfied with the overall experience of your stay with us. Our team always strive to meet the needs of the guests and try to exceed the expectations. Thank you again for your valued feedback and we look forward to welcoming you in not too distant future. Warm Regards, General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
9.6
Exceptional
SATINDRA from India
Family with young children
Deluxe Double Room
Stayed 2 nights in December 2021

Excellent hotel at Namchi”

It was a pleasant stay at Namchi. Best view, food and hospitality. Would love to be there again.

Reviewed December 26, 2021

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Dear Guest, Greetings from Sobralia! Thank you for sharing your positive comments on Agoda. I am happy to learn that you enjoyed your stay which is extremely satisfying for us. Our constant endeavour is to offer personalized service and memorable stay our guests. Thank you once again for taking the time to write this review, your feedback is very important to me and my entire team. We look forward welcoming you again to stay with us. Best Regards, General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
9.6
Exceptional
Phurba from India
Couple
Deluxe Twin Room
Stayed 1 night in December 2021

Feedback”

This one is best hotel in Namchi. The staff are good and the food was awesome👍

Reviewed December 23, 2021

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Dear Guest, Greetings from Sobralia! We thank you for sharing your feedback with us on Agoda. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Our team always strive to meet the needs of the guests and try to exceed the expectations. Thank you again for your valued feedback and we look forward to welcoming you in not too distant future. Warm Regards, General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
10.0
Exceptional
Sourav from India
Family with young children
Deluxe King Bed Room
Stayed 2 nights in March 2022

Best Hotel”

Best hotel in Namchi

Reviewed March 08, 2022

See room deals

Dear Guest, Greetings from Sobralia! Thank you for sharing your positive comments on Agoda I am happy to learn that you enjoyed your stay which is extremely satisfying for us. Our constant endeavour is to offer personalized service and memorable stay our guests. Thank you once again for taking the time to write this review, your feedback is very important to me and my entire team. We look forward welcoming you again to stay with us. Best Regards, General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
9.2
Exceptional
Sristi from India
Couple
Premium Rooms
Stayed 2 nights in December 2021

A feel-good place ”

It was a great stay. The staffs were friendly, the food was damn good. The view from the room was quite nice. The only problem we had was to get a taxi from the location but overall the stay was great.

Reviewed December 27, 2021

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Dear Guest, Greetings from Sobralia! We thank you for sharing your feedback with us on Agoda We are pleased to hear that you were satisfied with the overall experience of your stay with us. Our team always strive to meet the needs of the guests and try to exceed the expectations. Thank you again for your valued feedback and we look forward to welcoming you in not too distant future. Warm Regards, General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
9.6
Exceptional
Aashish from India
Family with young children
Stayed 2 nights in June 2019

Good experience”

Good experience and food is tasty

Reviewed July 03, 2019

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Dear Guest, Greetings from Sobralia! We thank you for sharing your feedback with us on Agoda. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Our team always strive to meet the needs of the guests and try to exceed the expectations. Thank you again for your valued feedback and we look forward to welcoming you in not too distant future. Warm Regards, General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
9.2
Exceptional
Henry
Solo traveler
Deluxe King Bed Room
Stayed 1 night in April 2019

Very good Hotel”

Nothing to complain about. Food is excellent. Bed is fantastic. Staff is service minded. Nice garden.

Reviewed April 13, 2019

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Dear Guest, Greetings from Sobralia! Thank you for sharing your positive comments on Agoda. I am happy to learn that you enjoyed your stay which is extremely satisfying for us. Our constant endeavour is to offer personalized service and memorable stay our guests. Thank you once again for taking the time to write this review, your feedback is very important to me and my entire team. We look forward welcoming you again to stay with us. Best Regards, General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
8.8
Excellent
SHANIT from India
Family with young children
Deluxe Twin Room
Stayed 2 nights in November 2021

Good option for a descent stay at Namchi”

The hotel is good. Staffs are well behaved and most importantly it's serene location adds nicety. The only point which I felt is that their restaurant should be more open to take orders apart from the preset set window time to serve breakfast lunch and dinner.

Reviewed November 22, 2021

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Dear Guest, Greetings from Sobralia! Thank you for sharing your positive comments on Agoda. I am happy to learn that you enjoyed your stay which is extremely satisfying for us. Our constant endeavour is to offer personalized service and memorable stay our guests. Thank you once again for taking the time to write this review, your feedback is very important to me and my entire team. We look forward welcoming you again to stay with us. Best Regards, General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
9.2
Exceptional
Supratik from India
Family with teens
Deluxe King Bed Room
Stayed 1 night in December 2019

Exceptional”

Nice hotel with very good facilities. Close to Chardham. Highly recommended.

Reviewed January 07, 2020

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Dear Guest, Greetings from Sobralia! We thank you for sharing your feedback with us on Agoda We are pleased to hear that you were satisfied with the overall experience of your stay with us. Our team always strive to meet the needs of the guests and try to exceed the expectations. Thank you again for your valued feedback and we look forward to welcoming you in not too distant future. Warm Regards, General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
8.8
Excellent
Vineet from India
Family with young children
Deluxe King Bed Room
Stayed 1 night in November 2019

Thumps UP...”

This hotel is clean, spacious and true value for money. Casino has recently started. I fully recommend this property.

Reviewed January 28, 2020

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Dear Guest, Greetings from Sobralia! Thank you for making time to share your feedback. I am pleased to know that you enjoyed your visit and had a memorable stay with us. We strive to ensure that all our guests are comfortable from arrival to departure. We look forward to being of service to you again on your next trip to Sobralia soon. Should you need any assistance or information on Namchi or surrounding areas, please do not hesitate to contact me. Warm regards General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
6.0
Shuvayu from India
Couple
Suite with Balcony
Stayed 4 nights in May 2019

Average Hotel with Below Average Food”

I felt that the hotel is under-staffed. They were almost always late for room service. But they tried their best to make us comfortable with smiling faces. Once they denied to serve 2 cups of tea at 6pm because "they were getting ready for dinner". They did send the tea afterwards after my requests. The gym is a joke; it's a very small room by the swimming pool containing two machines of which one was broken. The most disappointing part was the food. Over our stay of 4 nights, we ordered quite a lot of items from the menu. Nothing tasted good other than the french fries. Most of the items were bland and tasteless. There is a lot of scope for improvement.

Reviewed May 30, 2019

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Dear Guest Thank you sincerely for taking the time to share your invaluable feedback on Agoda. Please accept our apologies for not meeting your expectations and I would like to assure you that corrective measures has been put in place. Our endeavour is to always exceed our guest’s expectation and create a memorable stay for them. We do apologize once again for not being able to meet your expectations. Treat this incident in isolation and allow us another opportunity to serve you. We look forward to welcoming you at Sobralia in not too distant future. Warm Regards General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
6.4
Good
ROHIT from India
Couple
Deluxe Twin Room
Stayed 4 nights in December 2020

Only option in Namchi | 3.5/5 Star”

If you're looking for standard hotel then apart from budget friendly then this is the only one. Property maintainance was done poorly. Property room are big and spacious but our room's bedside lamp was not working from day 1 and we complained but never rectified. Food option is little less.

Reviewed December 27, 2020

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Dear Rohit Thank you sincerely for taking the time to share your invaluable feedback on Agoda Please accept our apologies for not meeting your expectations and I would like to assure you that corrective measures has been put in place. Our endeavour is to always exceed our guest’s expectation and create a memorable stay for them. We do apologize once again for not being able to meet your expectations. Treat this incident in isolation and allow us another opportunity to serve you. We look forward to welcoming you at Sobralia in not too distant future. Warm Regards General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
6.4
Good
Rahul from India
Group
Stayed 1 night in January 2021

Not a nice experience.”

The jacuzzi was not working. The food was not as per the price. Doesn't seems to be a 5 star hotel.

Reviewed January 14, 2021

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Dear Rahul Thank you sincerely for taking the time to share your invaluable feedback on Agoda. Please accept our apologies for not meeting your expectations and I would like to assure you that corrective measures has been put in place. Our endeavour is to always exceed our guest’s expectation and create a memorable stay for them. We do apologize once again for not being able to meet your expectations. Treat this incident in isolation and allow us another opportunity to serve you. We look forward to welcoming you at Sobralia in not too distant future. Warm Regards General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
5.2
Partha from India
Family with young children
Suite with Balcony
Stayed 1 night in December 2019

No Dinner option available at New Year...Too Bad”

No Dinner option available at New Year...Too Bad. As even they didn't provide any plate or bowl

Reviewed January 02, 2020

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Dear Guest, Namaste! Thank you for choosing to stay with us and for reviewing us in this forum. We regret the inconvenience you had to face while your stay with us, We would wish to be given another chance in hosting you better in near future again. Regards, Unit Manager.

Responded January 27, 2021
Sobralia Casino Resort and Spa
4.8
Sunil from India
Family with young children
Deluxe King Bed Room
Stayed 1 night in January 2021

Pathetic”

Geyser, hair dryer, tv were not working.. queen size bed was there after asking for large bed.. pathetic standard of tea/coffee.. food was good.. there were no toiletries in the bathroom.. no slippers.. when asked they said they are out of stock.. breakfast menu (paid) was as per hotel not customer and that too charged very high.. dont recommend anyone to stay there..

Reviewed January 18, 2021

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Dear Sunil Thank you sincerely for taking the time to share your invaluable feedback on Agoda. Please accept our apologies for not meeting your expectations and I would like to assure you that corrective measures has been put in place. Our endeavour is to always exceed our guest’s expectation and create a memorable stay for them. We do apologize once again for not being able to meet your expectations. Treat this incident in isolation and allow us another opportunity to serve you. We look forward to welcoming you at Sobralia in not too distant future. Warm Regards General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded April 26, 2022
Sobralia Casino Resort and Spa
4.8
Norden from Australia
Couple
Suite with Balcony
Stayed 1 night in May 2022

Bad experience ”

The photos shown on the website was taken when it was new. Bit disappointed when we got there. The quality of service was very very bad for the amount of money we paid.

Reviewed May 04, 2022

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Dear Guest Thank you sincerely for taking the time to share your invaluable feedback on Agoda. Please accept our apologies for not meeting your expectations and I would like to assure you that corrective measures has been put in place. Our endeavour is to always exceed our guest’s expectation and create a memorable stay for them. We do apologize once again for not being able to meet your expectations. Treat this incident in isolation and allow us another opportunity to serve you. We look forward to welcoming you at Sobralia in not too distant future. Warm Regards General Manager Sobralia Gaming Resort & Spa, Namchi (Sikkim)

Responded May 08, 2022
Sobralia Casino Resort and Spa
12
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