Missed opportunity”

Beautiful old building with potential for great things but let down by in-experienced and badly trained staff and a mattress in our room as old as the building. If under new management could be a real find off the beaten track.

Ideal stop over for airport or NEC. ”

Original 16th century building and interior. Ideally situated for stopovers at NEC and Birmingham airport. Staff friendly and Marius looked after everybody very well. Down side is the food. Wouldn't rate the food experience as good and infact didn't pay for my main course. My wife's meal was ok. Chef needs to learn to prep his food better and if the menu says pie and mash let's have some pie and mash and not casserole with a flaky pastry lid and mash in with the casserole. Also be aware that if you have an early start there is no early breakfast option.

No faults”

Happy with my stay

SUPER CHRISTMAS STAY ”

Lovely hotel, easy to park and the staff were very very friendly and helpful.

Trevligt”

Great atmosphere. Old building bit creaky. Staff very good. Grounds great. Could have done with information pack in room.

Very basic hotel masked by a grand setting”

Lightbulbs missing left room very dark Bath stopper didn't work Paper thin walls, woke a few times in the night with the noise Bed not comfy, left with a stiff shoulder Paid for breakfast but wasn't able to get anything as I had to check out before 7:30am. At the weekend they only start serving after 7:30.

Lack of contact”

I emailed the hotel twice to inform them my father had died and could I have the booking held over until a more convenient time and I received no communication from them

Fantastiskt”

Rooms very clean & comfortable. Staff very busy because of wedding and some mix up with one of our room bookings. Breakfast was satisfactory but could be easily improved.

Mixed bag. Would stay again, but only if the problems were fixed”

Good: - Some of the staff were very friendly and helpful - Communal areas (lounge, bar, toilets etc) were very nicely presented, clean, tidy, and pleasant to spend time in. - Parking was ample, free, close to the accommodation, secure and easy - The building and the grounds are beautiful, traditionally decorated and and very well kept. If you couldn't see the towers in the city centre, you wouldn't believe you were in Birmingham - The rooms were clean, and the bathroom in particular was very nice - The bar was a very nice place to be, and the selection of beers and lagers were lovely, if a tad expensive Bad - Other members of staff were less than helpful , and clearly did not have the training to provide the service necessary. They were absent-minded and badly organised, and sometimes quite rude - Toilets were strangely out of stock of soap. Despite several complaints about this, people were having to either go up to their rooms to wash their hands,m or just not bother all together - Room was cold, slightly out-dated, and the bed was very uncomfortable. The mattress felt very cheap and old, and was in desperate need of replacing. A room at a Premier Inn would have cost the same if not less, and the beds are much more comfortable there. - The room had a TV, but strangely someone had taken the batteries out of the the remote, so it was useless. - The food was very sub-par to say the least. The sandwiches ordered from the bar were wildly expensive and were very poor. £8 for a grated-cheese sandwich on stale bread? We couldn't believe it at the time... - All of the walls have big black scuff marks all over them, in the lounge, in the rooms, in the hallways. It is not a good first impression.

Utmärkt”

Room was very clean and warm. Staff were friendly and helpful with all queries including after check out. Food in the bar area was exceptional quality.

Stunning Building...let down by food”

Stunning 16th century hall, tastefully renovated. Rooms were comfortable. Dinner was OK; breakfast was a disaster: 2 attempts to get a hot cooked breakfast failed...anf the Manageress on Bar and Reception was MISERABLE!

A hotel with a class and perfect ambience.”

The staff was very friendly, helpfull, supportive and very well tranined.

Fixed things for me on request”

I was given a tiny room with no space for luggage no phone no hair dryer and I hurt my leg on the bed as it was so hard to walk around the bed. Room was horribly overlooked, I asked for a move and this was done. No xomplaints

Suitable for a business stop over”

性价比低，住的附楼，非常差，不会再去，也不建议朋友去。”

本来想订主楼，没房了才订了附楼。失望！！！！！！CHECK IN在主楼，然后我发现有一个门可以直接通到附楼，就想走那里过去，结果。。酒店客服说那个门是关闭的不能走！！！！然后硬生生把行李重新帮上车，在从另外一个门进去。是道路的另外一边，隔壁一个园区。不知道为什么要把那个过道关闭了，明明就是可以通过去。另外，我从AGODA订的，选得延迟付款，信用卡在入住前一个星期就刷了预授权。当时我在酒店，还刷了我们两次房费。为什么刷了两次呢？？原因就是我一个订单订了两间房，然后不知道酒店员工是不知道每个房间的价格还是怎样，他把总费用当成一个房间的费用，所以两个房间，就刷了两次总费用。我拿了单子一看，发现不对，当时已经跟他们说，他们自己弄了半天最后说刷多了。然后我又说我AGOGA已经刷了预授权，他说没关系。这个主要是我自己没订过这个延迟付款，一般都是信用卡担保，到酒店再刷卡付。后来我过两天发现这个预授权入账了，最后打电话到AGOGA解决了，多刷的房费也退到我朋友的卡上了。对AGODA的服务很满意。但是对这个酒店，无语！！！！