Hyatt Regency Guam
1155 Pale San Vitores Road, Tumon Bay, Guam, Guam, 96913-4206 - PÅ KARTAN
Strategiskt beläget i Tumon Bay, vilket ger dig tillgång och närhet till lokala attraktioner och sevärdheter. Se till att avsätta lite tid för att besöka Two Lovers Point och den närliggande Tumon Beach. Det här 4.5-stjärniga boendet erbjuder restaurang för att göra din vistelse mer exklusiv och minnesvärd.
Höjdpunkter
Faciliteter
flygtransfer
parkeringsservice
gratis Wi-Fi i samtliga rum
gym
express in- & utcheckning
grillplats
Dina datum är populära bland resenärerAnvändare bokar ställen i Guam var 2 minut på Agoda.com
Staycation perfection ”
Hyatt (Guam) is our main go-to hotel of choice. We’ve done our wedding, sons birthday and numerous staycations and dinners. Never disappoints! Timing was kinda off for us this time around, being with the pandemic at the moment. But the hotels cleanliness was assuring enough for us to want to stay over.
Se rumserbjudanden
Dear Jan, Thank you for your wonderful review. We always try to provide the best service to our guests. We look forward to welcoming you back soon! Thank You! Hyatt Regency Guam team
Good quality than expected.”
After checking the reviews of several hotels, I would like to say that the selected hotel was Hyatt, and that selection was not wrong. The hotel facilities and rooms were in good condition and the staff were very friendly. The facilities were very good and there was a lot of fun.
Se rumserbjudanden
Dear HOON, Warm greetings from Hyatt Regency Guam. It is lovely to learn that both our service delivered and the hotel's facilities exceeded your expectations. We're happy you had a fun time during your stay and hope you will choose to stay with us again. Sincerely, Hyatt Regency Guam Team
that's very nice!!!”
it was so awesome!! everybody was so kindness. very very cleanroom. my trip was so perfect.
Se rumserbjudanden
Thank you for choosing to stay with us. We're glad you had a lovely time and hope you will return again in the future.
This hotel is the best in Guam”
I staied 3days. I can say this hotel is one of the best service in the world. Even, the staff Lily who korean. Hers kind is over the classic. During the stay in guam. I reserved few activities. But there are little problem. Then Lily helped me so kindly. She call the company for me. and explain, slove the problem. I've never recieved this service anyother hotel. I'm really want to tell her thank you. Plz if you watch this message Send to her "Thank you so much. My travel was perfect because of you."
Se rumserbjudanden
Dear Namkook, Warm greetings from Hyatt Regency Guam. Thank you very much for sharing your experience with Lily. We are so happy to learn that she was able to assist you with your activities during your visit to Guam. We will certainly pass on your positive feedback to both Lily and the front office management team. We hope you enjoyed your time on the island and look forward to welcoming you back for another visit very soon. Sincerely, Sophia Chu General Manager
Our go-to family staycation”
Me and my family definitely enjoyed staying here once again. Cleanliness of rooms, convenience, staff and overall experience was perfect. Thank you!
Se rumserbjudanden
Best hotel ever!”
The manager,room,sanitary,location ...everything was so much perfect than i imagined! love hyatt:)
Se rumserbjudanden
Dear Ms. Park, Thank you for choosing Hyatt Regency Guam. It is wonderful to hear you had a great stay! We appreciate all your positive feedback about our services and facilities, and we look forward to welcoming you back again in the future. Sincerely, Sophia Chu General Manager
Our Hotel Experience”
Overall Ambiance is very good. All hotel staff are friendly and accomodating. Our 2yr old son enjoyed the pool! Hotel location is very good because of walking distance to shopping malls. Here are some things for improvement: - Room needs modernization. - Overall food quality/taste - The buffet (whether Cafe Kitchen or Niji) were so so..
Se rumserbjudanden
Dear Marichelle, Warm greetings from Hyatt Regency Guam! Thank you for choosing to stay with us and for sharing your experience. It is lovely that your son was able to enjoy the pool and that you found our location convenient. We also appreciate you sharing some areas of improvement. I have shared these with the departmental management teams who are working on ways to improve the experience for our guests. We look forward to welcoming you back in the future. Sincerely, Sophia Chu General Manager
Great!”
all hard working staffs
Se rumserbjudanden
Thank you for recognizing our team Minkee. We are very proud of the service they deliver. We look forward to welcoming you back for another visit in the near future.
1 night staycation- 2 twins bed ocean view Family.”
Love the Room I choose although, very wide and I really liked the bathroom side. The amenities stated Cookies upon arrival, but cookies is not there when we came. They put us up @7th floor and my views at the balcony was ok.I would’ve ask for a higher level for the sake of more nicer views next time. Some lights in the room wasn’t working as well. The jacuzzi at the poolside isn’t working & shower area is not Open. But the staff at the front-desk was very accommodating since they checked us in late-we checked out @1:00pm instead but you can still use the poolside till 7pm. Overall, it’s a great hotel rooms and accommodating staff. Will recommend this hotel rooms and the restaurant at the lobby too. Thanks and have a great day.
Se rumserbjudanden
Dear our valued guest, Thank you for choosing Hyatt Regency Guam and for sharing your feedback with us. We will always try our best to provide our guests clean, safe, and memorable services while you're staying here with us. Thank you. Sincerely, Hyatt Regency Guam Team
Best staff!”
Everyone was very helpful and accommodating.
Se rumserbjudanden
Dear Marie, Hafa Adai and warm greetings from Hyatt Regency Guam. Thank you for leaving us a review. We're happy to hear that you enjoyed your stay here with us. Our friendly team's looking forward to welcoming you back in the near future. Sincerely, Sophia Chu Hyatt Regency Guam
Kind staff and huge room”
Staff was so kind and helpful only one cons. It was little bit hard to manage wheelchair due to carpet on the floor
Se rumserbjudanden
Dear Valued Guest, Warm greetings from Hyatt Regency Guam. Thank you for reviewing the hotel and for your valuable comments. We will be sure to pass your feedback onto our Rooms team, so we are better able to improve the hotel experience for guests visiting with a wheelchair. Sincerely, Sophia Chu General Manager
Great trip with Hyatte Regency Guam.”
Hafa adai! Great trip for me and my mom&sister, it was our first trip to Guam. Two of us arrive first, and I will be there late. So I certainly asked you when they arrive there, please check in first for them, before we departure, and you said 'yes I will'. BUT, One of your Korean staff stopped them at the lobby, and asked my passport, and keep saying 'If you don't have reserved person's passport, you can't check in'. They(my mom and sister) waited an hour in your hotel lobby!! How can she said that? That time, I was in airport to Guam. If they took my passport, how can I go there? It was disappointed. But except that, I'm totally SATISFIED!
Se rumserbjudanden
Dear Seunghye, Hafa Adai and thank you for staying with us! It is lovely to hear you were satisfied with your stay. In regards to your check-in experience, we apologize for the confusion. Due to security reasons, we are unable to check-in guests if their names do not appear on the reservation without the presence of the reservation holder. However, for added convenience, we do have the ability to place more than one name on the reservation to assist with situations such as the one you and your family had. In the future, please feel free to contact our reservations team before your arrival and we can assist you further with this. Thank you again for choosing to stay with us and we look forward to welcoming you back in the future. Sincerely, Sophia Chu General Manager
good hotel”
this hotel has a good location and good view.
Se rumserbjudanden
Dear Mijung, Thank you for leaving us a review! We're glad you enjoyed the location and the breathtaking views of the ocean. We look forward to you visiting us again in the future.
Ocean view room is not properly named.”
It should be named as roof view room.
Se rumserbjudanden
Dear Hyeon, Thank you for sharing your feedback. We will take this on board so we can better meet the expectations of our guests. We hope you will consider staying with us again, so we may show you the improvements we have made. Sincerely, Sophia Chu General Manager
So-so”
Second time in guam. First time we stayed in outrigger. I would recommend outrigger for its perfect location. And the oceanview rooms are really oceanview. My oceanview in hyatt is more of trees and pool view. Staff are wonderful though and will really help you... bathroom needs major scrubbing...
Se rumserbjudanden
Dear Maritess, Warm greetings from Hyatt Regency Guam and thank you for your comments. We appreciate your feedback as it assists us in better understanding the experiences of our guests. Also, thank you for your kind words about our team. We are proud of the high level of service the team delivers every day. Sincerely, Sophia Chu General Manager
Good location”
Good location but it was too far away to take elevator when I stay the hotel. Nice staff
Se rumserbjudanden
Dear Jihyun, Hafa Adai from Hyatt Regency Guam. Thank you for choosing to stay with us and for your positive rating. We hope to welcome you back again soon to your home away from home! Sincerely, Sophia Chu General Manager
Mycket bra”
The location is very convenient. But the TV could not receive any signals so it couldn't ever work.
Se rumserbjudanden
Dear Po, We appreciate the positive rating. Please rest assured that your concerns will be shared with the team so that we may continue to improve upon our services and facilities. We hope that you will visit us again in the future. Sincerely, Sophia Chu General Manager
Mycket bra”
It is my second time to stay in this hotel. Sent a request for an early check in but hotel is not responsive at all. No water when we went back at midnight. How could that be considering that this is a four star hotel. Will definitely not stay in this hotel again.
Se rumserbjudanden
Dear Maria, Thank you for taking the time to share your experience. We are sorry to learn that your stay was not as expected. We appreciate your comments and they have been shared with our rooms division, so we may improve the service delivered to all our in-house guests. We hope you will consider staying with us again so we may show you the improvements we have made. Sincerely, Sophia Chu General Manager
Good location! But old building and equipment and not clean floor!”
Good location and convenient to go shopping and nice beach and great swimming pools. But the hotel with 5 star certificate have old building and equipment, and not clean floor to feel lots of sands. When checking in around 3pm, the receptor said the room was not ready, we said it's OK, we were going to shopping for a while. After back to the hotel, we got a room with being very far from main elevator and locating the farthest corner of the building at 2nd floor. In addition, the view was blocked by a tree, but my order was a room with ocean view. We responded to the hotel in the 2nd day, and the receptor said we could pay extra fee $20 USD to upgrade the room at 9th floor. We paid for it not complaining because we didn't want to break our good emotion. In addition, the high room fee didn't include breakfast.
Se rumserbjudanden
Dear PeiFen, Thank you for choosing to stay at Hyatt Regency Guam and for your feedback. We’re glad you enjoyed our hotel’s convenient location. We also appreciate your additional comments regarding your stay and apologize that your initial room was not as expected. Your feedback has been shared with our operational teams so we are better able to implement improvements to the hotel experience. Finally, we hope the remainder of your vacation was pleasant and we hope you will consider staying with us again in the future. Sincerely, Sophia Chu General Manager
Mycket bra”
Nice service, nice staff But no cancellation refund even during the outbreak of covid-19 A good company needs to take social responsibility of stopping disease spreading When we visited, very very few staffs wore face masks My friends and me had the most uncomfortable experience there in our lives And after coming back home we are all in self-isolation and worry about being infected.
Se rumserbjudanden
Dear our valued guest, Thank you for choosing Hyatt Regency Guam and for sharing your feedback with us. We will always try our best to provide our guests clean, safe, and memorable services while you're staying here with us. Thank you. Sincerely, Hyatt Regency Guam Team