Rixos Almaty Hotel
Parkering och Wi-Fi är alltid gratis så att du kan hålla kontakten, och komma och gå som du vill. Med sitt bekväma läge i Almaly-distriktet-delen av Almaty (Alma-Ata), gör detta boende att du har nära till både attraktioner och intressanta matställen. Åk inte härifrån förrän du besökt välkända Almaty internationella flygplats. Rankat med 5 stjärnor, detta högkvalitativa boende erbjuder gäster tillgång till massage, fitnesscenter och inomhuspool på plats.
flygtransfer
parkering
transportservice
gratis Wi-Fi i samtliga rum
reception dygnet runt
express in- & utcheckning
Hög standard men finns en del att ändra på”
Inte mycket att klaga på vad gäller själva byggnaden och renheten, felfritt inne i rummet med utsikt över bergen. Enda negativa är att personalen har inte lärt sig att le vid kundkontakt. En annan störande sak är att när vi bad receptioen om en taxibil så fick vi en privat förare utan taxameter. Priset var taget ur luften och eftersom vi hade bråttom till flygplatsen orkade vi inte tjafsa för mycket. Detta drog ner upplevelsen kraftigt och passade inte alls in i bilden av en femstjärnigt hotel.
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Utmärkt”
We were there for our 30th wedding anniversary. The Rixos staff placed rose petals and towels in the shape of two swans on our bed. They also had a Happy Anniversary cake waiting in our room. All for free, without being asked! It was lovely. A memory we will cherish. Everything in this magnificent hotel was clean and well cared for. The staff was friendly, courteous, and personal. We can gladly and safely recommend this hotel for anyone.
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Ambience,facilities,cleanliness and the staff,everything was on a high level.Enjoyed our stay there”
Cons-mattress can be little softer,bathrooms can benefit from some updates,was unable to adjust a/c.We stayed in December and rooms were too hot and stuffy.
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Best Hotel in Almaty”
Location, Facilities and staff.
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Breakfast is excellent. ”
Breakfast is excellent.
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Utmärkt”
good location and nice staff
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Utmärkt”
Best place ever
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City visit”
Swimming pool was closed due to refurbishment,however,we were offered a complimentary spa treatment instead (after our query if any compensation will be received). This gentle move has been appreciated a lot and thanks for that.
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Pool Closed”
Arriving at the hotel , which I had chosen specifically for its olympic size pool, we found the pool had just closed for three months for repairs.
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Great Hotel with Bad Service, will try to find something else”
Booked 2 Deluxe Rooms for family holiday. When checked in they were put into a room with broken tap, water was leaking. So they had to spend time moving around and watching the leaking water instead of resting. Second issue was with the same concierge who checked them in to the room, he only explained there is a swimming pool, so they had no idea there is Sauna as well, HOW ON EARTH IT HAPPENS IN RIXOS IN 2020??? WHAT THE H6LL???
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Mycket bra”
Customer service can be better. Also, additional price for hot chocolate drink for breakfast doesn’t quite make much sense. The rest is pretty good (:
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nice hotel but the facility is too old especially the elevator it’s lucky for me to be trapped!”
I have to wait in the elevator for at least three minutes.it is a nice journey!except this everything else is perfect!
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Worst hotel ”
I don’t recommend this hotel because
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Utmärkt”
Exceptional front desk staff. Easy and fast check-in. The ambiance of the lobby area and the pool/Turkish spa were well noted. A cute personalized message on the TV screen greeted us as we arrived in our room. Not to be overlooked was the phenomenal breakfast buffet. Our visit was a celebration of my husband's birthday. The staff presented him with a delicious birthday cake for the occassion. We will return to this great hotel.
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The Best Hotel in Almaty”
We really enjoyed each and every moment of our stay at Rixos Almaty , the room was spacious and comfortable, the view of Kok Tube from our balcony was amazing. The staff are very professional, polite and helpful, I will definitely recommend this hotel to my family and friends.
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perfect”
perfect
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Upscale,well managed hotel with a friendly staff”
My husband and I enjoyed very much our stay here.Bathrooms can benefit from some updates,AC/heating can not be adjusted.Rooms are too hot.Other than that, a wonderful place to chill and relax after a long busy day.Lovely lobby. Very pleasant
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Great hotel, one of the best in the city”
Great hotel, nice amenities, great room!
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disappointing ”
In 2019 our company is starting business in Almaty. So I wanted to stay at Rixos for two nights to check-out if that hotel is the right place we wanna stay. We will be four nights every month and four persons. Unfortunately, our flight was delayed, so we couldn’t fly to Almaty the same day. The following day, Lufthansa had a stopover in Astana. That means we would have arrived at Rixos earliest at 5am. So, it was only possible to stay around 6 hours at Rixos. As we should leave the same day around midnight for the flight back, I asked for a few more hours longer, as I could not use the two booked days. Policy is clear, but I hopped that they would offer me a few more hours. They were not capable to do that. The comments to my boss are clear and for sure we will invest quite a high volume in another five star hotel. When we wrote a message that our flight was delayed and they rebooked us on a day later flight it took a fortune until they answered us. Slow, very slow!
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Acceptabelt”
Definitely not a 5 star hotel. Maybe 3 or 4 maximum. Old and breakfast very average....like cheap hotel. Overpriced and totally over rated.
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