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The Colonnade London Hotel
The Colonnade London Hotel
The Colonnade London Hotel
The Colonnade London Hotel
The Colonnade London Hotel
The Colonnade London Hotel
The Colonnade London Hotel

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6

Good

245 reviews

245 reviews

See map

7.6

Very good

Location rating score

Very good location - 420 meters from city center
Popular landmarks
Madame Tussauds London 2.0 km
Natural History Museum 3.1 km
V&A - Victoria and Albert Museum 3.2 km
Buckingham Palace 3.9 km
The British Museum 4.0 km
National Gallery 4.2 km
Big Ben 4.9 km
London Eye 5.0 km
Tower of London 7.7 km
Tower Bridge 7.8 km
Nearby landmarks
Prince Alfred 60 m
Little Venice 80 m
Warwick Avenue Tube Station 100 m
Formosa Garden 170 m
Marie Wendy Jackson Gallery 170 m
Triangle Garden 250 m
Waterway 260 m
Regent's Canal 290 m
Puppet Theatre Barge 310 m
Rembrandt Gardens 370 m

The Colonnade London Hotel

2 Warrington Crescent, Marylebone, London, United Kingdom, W9 1ER - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Marylebone part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. This 4-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

100 meters to public transportation

Check-in [24-hour]

Airport transfer

Currency exchange

Free Wi-Fi in all rooms!

Facilities

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Restaurants

Room service [24-hour]

Coffee shop

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money5.5
Distance to city center3 km
Location rating7.6
Nearest airportLondon City Airport (LCY)
Distance to airport16.3 km

Rooms available at The Colonnade London Hotel

Excellent
Room comfort & quality

8.6

Suite
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Studio
...
  • Room size: 28 m²/301 ft²
  • Garden view
  • 1 double bed
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Club Double
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Double
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Classic Double
...
  • Room size: 12 m²/129 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Three-Bedroom Luxury Apartment
...
  • Room size: 121 m²/1302 ft²
  • Outdoor view
  • 1 double bed & 1 single bed...
Enter dates to see prices
Deluxe Double or Twin Room
...
  • Room size: 20 m²/215 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices
Club Double or Twin Room
...
  • Room size: 12 m²/129 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Single Room
...
  • Room size: 10 m²/108 ft²
  • Shower
  • 1 single bed
Enter dates to see prices
DOUBLE Double Classic
...
  • Room size: 12 m²/129 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Colonnade London Hotel?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Colonnade London Hotel?

For those who wish to drive their own cars, The Colonnade London Hotel has a car park that's close to the hotel. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around London with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The Colonnade London Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at The Colonnade London Hotel. Adults can enjoy breakfast offered with an additional charge of 10 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Colonnade London Hotel?

The Colonnade London Hotel features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at The Colonnade London Hotel?

The Colonnade London Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to The Colonnade London Hotel?

The closest train, metro, or bus station to The Colonnade London Hotel is Warwick Avenue Tube Station, 90 m away.

What restaurants are nearby The Colonnade London Hotel?

The Colonnade London Hotel is located in Marylebone, famous for good restaurants such as Meatliquor, Dumpling and Polo Terrace.

What popular shopping places are close to The Colonnade London Hotel?

Shopping options in The Colonnade London Hotel’s Marylebone neighborhood include Marie Wendy Jackson Gallery, Fashion Gallery and The Dry Goods Store.

What are popular attractions near The Colonnade London Hotel?

The Colonnade London Hotel is located in Marylebone area, which is famous for attractions such as Madame Tussauds London, ZSL London Zoo and Regent's Park.

What popular natural sightseeing spots are close to The Colonnade London Hotel?

The Colonnade London Hotel is located within Marylebone, which makes it conveniently close to natural sights including Scholar's Tree.

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Explore the neighborhood

What people love about The Colonnade London Hotel

  • 7.2

    Very good

    "Comfortable rooms in a good part of London."

    Stefan

    |

    May 19, 2022

  • 8.8

    Excellent
    Cleanliness

    "Clean warm room with fresh white sheets and towels."

    Jayne

    |

    January 1, 2022

  • 9.6

    Exceptional
    Staff 

    "Very friendly staff."

    Amber

    |

    November 28, 2021

Property ranking|Compared to 6,116 London properties
See all rankings
Room comfort score
8.6/10
Cheapest price score
Room size
22 sqm.
Location score
7.6/10
Better than
99
%
of London properties
Better than
96
%
of London properties
Bigger than
92
%
of London properties
Better than
90
%
of London properties
Overall rating:

6

Good
245 reviews
Cleanliness
5.7
Facilities
4.7
Location
7.6
Read all reviews >
More about The Colonnade London Hotel

More about The Colonnade London Hotel

The Colonnade London Hotel

When you are looking for comfortable and convenient accommodations in London, make The Colonnade London Hotel your home away from home. A stay at The Colonnade London Hotel ensures an easy access to the lively city and all of its wonders. The true local flavors and culture of London are yours with a stay at The Colonnade London Hotel, located just 5.0 km from the famous London Eye.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Colonnade London Hotel. Stay connected throughout your stay with free internet access provided. Your explorations of London can be assisted with taxi and car hire services available. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Colonnade London Hotel.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at The Colonnade London Hotel are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. The specially-designed rooms at The Colonnade London Hotel offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and bathrobes provided in some of the guest bathrooms.


The Colonnade London Hotel

When you are looking for comfortable and convenient accommodations in London, make The Colonnade London Hotel your home away from home. A stay at The Colonnade London Hotel ensures an easy access to the lively city and all of its wonders. The true local flavors and culture of London are yours with a stay at The Colonnade London Hotel, located just 5.0 km from the famous London Eye.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Colonnade London Hotel. Stay connected throughout your stay with free internet access provided. Your explorations of London can be assisted with taxi and car hire services available. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Colonnade London Hotel.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at The Colonnade London Hotel are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. The specially-designed rooms at The Colonnade London Hotel offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and bathrobes provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at The Colonnade London Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. The Colonnade London Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Once there, be sure to check out bar for some in-house nighttime fun. Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, The Colonnade London Hotel has a range of activities that will meet your needs. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


Dining and things to do

Wake up with no worries at The Colonnade London Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. The Colonnade London Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Once there, be sure to check out bar for some in-house nighttime fun. Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, The Colonnade London Hotel has a range of activities that will meet your needs. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


Around the property

Venture outside The Colonnade London Hotel and explore London during your stay. Spend a day and acquire some cultural knowledge at The British Museum located 4.0 km away, where you can explore works of arts and cultural pieces. You're sure to want to visit Tower of London located 7.7 km away, among the most sought-after photographs for anyone visiting London.


Reasons to stay here

Spend less here on rooms than you would at 96% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 97% of accommodations in the city.
This accommodation beats more than 99% of competition in the city on room comfort.


Reasons to stay here

Spend less here on rooms than you would at 96% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 97% of accommodations in the city.
This accommodation beats more than 99% of competition in the city on room comfort.

Amenities and facilities
Review score
Facilities

4.7

Most talked about facilities

Breakfast

7 mentions

Housekeeping

5 mentions

Taxi

1 mention

Languages spoken

  • English
  • Arabic
  • Bulgarian
  • Czech
  • Estonian
  • Filipino
  • French
  • German
  • Greek
  • Hebrew
  • Hindi
  • Hungarian
  • Italian
  • Lithuanian
  • Malay
  • Nepali
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Ukrainian

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [nearby]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
Restaurants on site

Polo Terrace

  • Cuisine: European, Grill/BBQ, Middle Eastern
  • Menu: Buffet, A-la-carte
Location
2 Warrington Crescent, Marylebone, London, United Kingdom, W9 1ER
Very good
Location

7.6

Airports

  • London City Airport (LCY)
    16.3 km
  • Heathrow Airport (LHR)
    19.6 km

Public transportation

  • Warwick Avenue Tube Station
    100 m 1 min walk
  • Maida Vale Tube Station
    650 m

Hospital or clinic

  • Abi Dental Care
    420 m

Shopping

  • Camden Market
    3.3 km

Convenience store

  • WHSmith
    1.0 km 8 min drive

Cash withdrawal

  • ATM
    260 m 4 min walk
What's nearby

Popular landmarks

  • Madame Tussauds London
    2.0 km
  • Natural History Museum
    3.1 km
  • V&A - Victoria and Albert Museum
    3.2 km
  • Buckingham Palace
    3.9 km
  • The British Museum
    4.0 km
  • National Gallery
    4.2 km
  • Big Ben
    4.9 km
  • London Eye
    5.0 km
  • Tower of London
    7.7 km
  • Tower Bridge
    7.8 km

Nearby landmarks

  • Prince Alfred
    60 m
  • Little Venice
    80 m
  • Warwick Avenue Tube Station
    100 m
  • Formosa Garden
    170 m
  • Marie Wendy Jackson Gallery
    170 m
  • Triangle Garden
    250 m
  • Waterway
    260 m
  • Regent's Canal
    290 m
  • Puppet Theatre Barge
    310 m
  • Rembrandt Gardens
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-2 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This is a strictly non-smoking property.
  • Only Club and Deluxe rooms can accommodate twin beds – subject to availability.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Airport transfer fee47 GBP
  • Distance from city center3 km
  • Travel time to airport (minutes)35

Extras

  • Breakfast charge (unless included in room price)10 GBP

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 43
  • Year property opened1865
  • Most recent renovation2012

Reviews of The Colonnade London Hotel from real guests

Provided by verified guests of Agoda
6.0
/
10
Review score
Cleanliness5.7
Facilities4.7
Location7.6
Room comfort and quality8.6
Service6.1
Value for money5.5
High score for London
Rating
9+ Exceptional (29)
8-9 Excellent (17)
7-8 Very Good (21)
6-7 Good (10)
<6 Below Expectation (87)
Time of the year
Mar - May (23)
Jun - Aug (39)
Sep - Nov (70)
Dec - Feb (32)
All guests (245)
All room types
All languages

Show reviews that mention 

Showing 164 verified guest comments
12345
10.0
Exceptional
Marianne from United Kingdom
Couple
Classic Double
Stayed 1 night in September 2021

Love it hear”

One of our fav hotels well worth a try.

Reviewed October 02, 2021

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9.2
Exceptional
Marion from United Kingdom
Couple
Classic Double
Stayed 5 nights in March 2019

Good find !”

Room and bathroom a little small but more than adequate for our needs. Excellent breakfast and very impressed with hotel staff.

Reviewed March 17, 2019

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9.2
Exceptional
JAMES from United Kingdom
Solo traveler
Standard Double Room
Stayed 4 nights in September 2021

Nice hotel”

Well situated handy for lord's cricket ground nice restaurants within easy reach and the underground system 100 yards away

Reviewed September 29, 2021

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9.6
Exceptional
Amber from United Kingdom
Couple
Classic Double
Stayed 1 night in November 2021

Exceptional”

Very friendly staff. Comfortable and welcoming

Reviewed November 28, 2021

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8.8
Excellent
Jayne from United Kingdom
Couple
Classic Double
Stayed 1 night in December 2021

Comfortable stay”

We found that although the furniture was a little worn it was in keeping with the lovely Period building. Clean warm room with fresh white sheets and towels. Warm and friendly welcome. Great location.

Reviewed January 01, 2022

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8.4
Excellent
Praiya from Thailand
Couple
Classic Double
Stayed 5 nights in April 2019

Nice place but small room”

Small Hotel. Far from the important places in London. Small room and old elevator. Beautiful decoration in small room. Clean & quiet. Near the subway. Nice breakfast.

Reviewed November 12, 2019

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7.6
Very good
kieran from United Kingdom
Couple
Club Double
Stayed 2 nights in August 2019

weekend treat”

depending on which aspect you take, it was disappointing to arrive and we were not on their new guest list, I then showed them my booking reference , pais and including breakfast , That was fine. The room was fine, next morning I was presented a bill for breakfast, once again I had to go up to reception and show them my booking reference. Then we got back from our day out and getting ready to go back out and the cleaner wants to come in and check the room etc, On departing they still had not updated their system regarding payment, and again presented the booking reference, to be told they would check and if necessary bill me. In the theme of things all minor issues, but annoying.

Reviewed August 06, 2019

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8.4
Excellent
Scott from United Kingdom
Couple
Classic Double
Stayed 1 night in March 2020

Rude breakfast staff”

Got told off like a child for using a wrong spoon

Reviewed March 05, 2020

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7.6
Very good
Johanna from Austria
Couple
Classic Double
Stayed 3 nights in October 2019

80”

The housekeeping Has forgotten to clean out room After the First Night. the reception Team was friendly, but not really Organised, one morning the concierge was sleeping on the Front Desk.

Reviewed October 29, 2019

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7.2
Very good
Stefan from Israel
Solo traveler
Classic Double
Stayed 3 nights in May 2022

an old but classic hotel. ”

Comfortable rooms in a good part of London.

Reviewed May 19, 2022

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6.0
Philip from United Kingdom
Couple
Classic Double
Stayed 3 nights in October 2019

Hotel in desperate need of refurbishment and maintenance, staff training required”

Room not ready when checking in (short staffed). Moved to 4th floor (88 steps and lift not working). No towels or bath mat available on 2nd day as laundry company had not delivered them, bin not emptied, tea not replaced. Safe failed and staff unable to override lock so they had to break it open. Strong smell of damp and signs of water ingress. In good location but shame building has not been properly looked after. Disappointing experience.

Reviewed October 09, 2019

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6.4
Good
Joseph
Solo traveler
Classic Double
Stayed 1 night in February 2019

Seriously dated”

Perfectly fine if you just want to get your head down and get some sleep. Certainly not for you if you prefer modern hotels. It’s very dated across the board.

Reviewed February 10, 2019

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5.6
Peter from United States
Couple
Deluxe Double
Stayed 1 night in April 2022

Tired, understaffed hotel in a great loctioj”

No toiletries, no hair dryer, and no one to bring replacements...this hotel seems to be struggling with supplies and staff. The facility is tired, and clearly the owners have not refreshed the interior. On the bright side, it is very conveniently located for Little Venice and Paddington Station is a short walk. It also was quiet and had a once-upon-a-time charm that hints at a more glamourous past.

Reviewed May 04, 2022

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4.8
Mirian from United Kingdom
Couple
Classic Double
Stayed 1 night in May 2022

Clean ”

This is a beautiful property with great features and nice space in the room we stayed. Unfortunately, we strongly believe that the price is expensive considering the following: - Bathroom had no running water in the sink. - Mold in many areas of the bath. - Floor tiles in the bathroom cracked and loose. - Ceiling with sing of water ingress, dampened and cracked. - Two cups in the bedroom but nothing to prepare boiling water with. - Noise can be heard from the top bedrooms. - Seats and sofas with marks of dirt. - Stairs needs repair. - Lift really old and not working. - No good signing to find the breakfast area. - The breakfast area was dirty. Good waste on the floor, glasses dirty. I found an ant in my pastry. - Staffs arguing in front of guests as waiting to checking. - Waited 30’ for checking. - Dirty laundry on a damped basement floor. I hope some can rescue this beautiful property in order to make the asking prices per night stay rightful. As it stands at the moment, the asking price is too expensive. Members of staff are friendly but clearly demotivated to provide a service and delivery a clean well maintained accommodation.

Reviewed May 19, 2022

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5.6
John from United Kingdom
Business traveler
Classic Double
Stayed 4 nights in September 2019

Dangerous Plumbing”

The whole place is under invested and being treated as a cash cow by the owners. I complained a number of times about the plumbing in room 44 which was either scalding hot and dangerous or freezing cold. I don’t believe they take customer care seriously.

Reviewed September 10, 2019

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5.2
KATHERINE from Hong Kong SAR, China
Solo traveler
Classic Double
Stayed 1 night in November 2019

The elevator does not work”

I have 2 big luggages and thank the staff who has to take them up the stairs! I am very grateful of their upgrading me to a suite but the facility needs major renovation. I love the old building and its location but it needs some work for sure

Reviewed November 25, 2019

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5.2
Herng-Yu from France
Business traveler
Classic Double
Stayed 9 nights in January 2019

Above average”

I saw the mousse in my room and didn't get any discount. I changed 4 rooms during 10 days. Only very hot and very cold water in the bathroom. Convenient place in front of the metro station. During my stay with mousse in the hotel I felt disagreeable.....

Reviewed January 28, 2019

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4.4
Gunnar from Norway
Couple
Classic Double
Stayed 3 nights in April 2019

Not up to expectations”

We arrived at the hotel on Sunday March 31. The hotel looks great from outside and inside the lobby. without getting an answer back. We therefore called the hotel on Saturday and got confirmation that we could get room on any of the other floors. When we arrive at the hotel on Sunday, we are referred to the basement, even though the hotel confirmed that we should not. However, we were promised an upgraded room the next day of our 3 days booking. The lady at the front desk said the next day that we could get on the 4th floor and reminded her of what the hotel had promised. We then saw a room on the 2nd floor which was supposed to be upgraded, but in reality this room was no more than one could expect from a 4 star hotel. No balcony or terrase promised in Agoda. The curtains in the bathroom were when we turned them in rags. There smelled old smoke in the room. The lady at the front desk worked after our complaint sour and grumpy. It was obviously not popular that we complained. The lady

Reviewed May 03, 2019

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5.2
John from United Kingdom
Solo traveler
Classic Double
Stayed 2 nights in January 2019

Above average”

The narrowest bathroom I've ever seen, couldn't sit straight on the wc. A lot of noise until quite late in the evening.

Reviewed January 23, 2019

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4.0
Timothy from United Kingdom
Couple
Club Double
Stayed 2 nights in April 2022

Such a Shame”

The room was tired, wallpaper coming off the walls. The tea and coffee facilities did not exist. The curtains don't close more than half way. The television was powered but wasn't tuned and couldn't be rescanned because the remote didn't have the right buttons. The carpet wasn't clean nor was the hard furniture. The room hadn't been dusted. The lights didn't work. Two old dirty pillows were provided and when we asked for more the answer was "no". The next day we got better pillows though. The mattress was blown, so springs would jab you awake at night. All the light bulbs were removed from the lamps as well. Did not sleep well. HOWEVER The hotel is beautiful and with a little TLC could be amazing. The location is wonderful and we made use of the attaches Duke of Edinburgh pub and the Amelie tea room.

Reviewed May 01, 2022

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