Travelling to Puerto Rico? Read all updated requirements before you book.
Exterior view, The Condado Plaza Hilton in San Juan
The Condado Plaza Hilton
Lobby, The Condado Plaza Hilton in San Juan
Lobby, The Condado Plaza Hilton in San Juan
Beach, The Condado Plaza Hilton in San Juan
Beach, The Condado Plaza Hilton in San Juan
Swimming pool, The Condado Plaza Hilton in San Juan

Removed from saved list

7.6

Very good

71 reviews

71 reviews

View3
Swimming Pool2
Beach2
See map
See map

8.8

Excellent

Location rating score

Excellent location
Parking
Available
Nearby landmarks
Balneario Condado 120 m
Ashford 1019 Lot 250 m
El Boquerón 340 m
Condado Lagoon 350 m
San Jerónimo del Boquerón Fort 360 m
Plaza del Ancla 420 m
MedChic 580 m
Aqua Fitness 580 m
IYTA Yoga 610 m
Fine Arts Cinema 640 m

The Condado Plaza Hilton

999 Ashford Avenue , Santurce, San Juan, Puerto Rico, 00907 - See map

Make your best journey to San Juan with the promised standard of Hilton CleanStay, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Santurce part of San Juan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Luis Muñoz Marín International Airport. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

Highlights

Hygiene Plus

Check-in [24-hour]

Private beach

Free Wi-Fi in all rooms!

Hot tub

Hilton CleanStay

Clean and Ready for you

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Pursuant to the Executive Order ordered by the Governor of Puerto Rico due to the COVID-19 impact, all guests arriving to Puerto Rico will be considered as exposed to COVID-19 and are to remain quarantined inside the hotel rooms for 14 days from arrival date. Also, a curfew is in place for all residents from 07:00 PM to 05:00 AM, and Sunday all day. Only will open supermarkets, pharmacies and hospitals, and drivers can use cars with license plate ending with an even number on Mondays, Wednesdays and Saturdays, and ending with an odd number on Tuesdays, Thursdays and Saturdays. Fines will be issued to people not following this Executive Order. This will not apply to people visiting for emergency response work, critical infrastructure work, essential service and medical equipment repair, health professionals, flight crew, aviation mechanics, federal agents, on duty military, and any other determined by the Department of Health."
Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Fitness center

Swimming pool [outdoor]

Luggage storage

Cash withdrawal

This property is in high demand!

6 travelers have booked today.

Value for money7.0
Location rating8.8
Nearest airportFernando Luis Ribas Dominicci Airport (SIG)
Distance to airport1.9 km

Rooms available at The Condado Plaza Hilton

Very good
Room comfort & quality

7.5

Accessible Roll-In Shower 1 King
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Oceanfront View 1 King Bed
...
  • Room size: 25 m²/269 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Standard Room 2 Queen Bed
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
Standard Room 1 King Bed
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room 1 King Bed
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room 2 Queen Bed
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Access-Bathtub-1 King
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Oceanfront View 2 Queen Bed
...
  • Room size: 25 m²/269 ft²
  • Ocean view
  • 2 queen beds
Enter dates to see prices
Oceanfront Penthouse Suite 1 King
...
  • Room size: 25 m²/269 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Access-Bathtub-2 Queen
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

What sort of non-water sports and outdoor activities are accessible at The Condado Plaza Hilton?

The Condado Plaza Hilton includes non-water sport and outdoor activities such as hiking trails for you to take advantage of.

Does The Condado Plaza Hilton feature an option for contactless check-in and check-out?

At The Condado Plaza Hilton, travelers can take part in contactless check-in and check-out option offered by this property for your comfort and safety.

What points of interest are in close proximty of The Condado Plaza Hilton that are in walking range?

While remaining at The Condado Plaza Hilton, start off your holiday by exploring the nearest attractions that are within close proximity to the property which include Balneario Condado, El Boquerón, and Condado Lagoon.

What bars are in close proximty of The Condado Plaza Hilton?

While remaining at The Condado Plaza Hilton, delight in your evening or night out at Kali’s or Club Liquid to get the most out of your nightlife.

What payment cards are supported at The Condado Plaza Hilton?

Enjoy the comfort of easy payment at The Condado Plaza Hilton which accepts up to 5, with payment card options such as Cash, Discover Card, American Express, Visa, and MasterCard.

What do travelers like most about The Condado Plaza Hilton?

Verified guests that stayed at The Condado Plaza Hilton have given this property a rating of 8.765 for its outstanding location as the major highlight for their stay.

What is the typical rating that verified Solo travelers' have given to The Condado Plaza Hilton?

Verified solo travelers that have stayed at this property have given The Condado Plaza Hilton an average rating of 7.7. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Couples' have given to The Condado Plaza Hilton?

Past couple travelers that have stayed at this property have given The Condado Plaza Hilton an average rating of 7.6. You can look up on more detailed customer ratings, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What is the average rating that past Group travelers have given to The Condado Plaza Hilton?

Verified group travelers that have stayed at this property have given The Condado Plaza Hilton an average rating of 6.9. You can look up more precise customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about The Condado Plaza Hilton?

Past local visitors that have stayed at this property have given The Condado Plaza Hilton an average rating of 9.9. You can look up on more in depth customer ratings, and comments for this property down in the review section.

What is the closest airport to The Condado Plaza Hilton?

The nearest airport to The Condado Plaza Hilton is Rafael Hernández Airport, 111.0 km away.

See map

Explore the neighborhood

What people love about The Condado Plaza Hilton

  • 10

    Exceptional
    Cleanliness

    "The cleanliness was superb, witnessed their cleaning process early morning and the even spray clean the outside lounge chairs."

    Edward

    |

    October 18, 2021

  • 9.6

    Exceptional
    Location

    "The location of this hotel is definitely a huge plus."

    Hui

    |

    April 12, 2023

  • 10

    Exceptional
    Location

    "Great location."

    Shellawn

    |

    April 19, 2021

Overall rating:

7.6

Very good
71 reviews
Cleanliness
7.4
Facilities
7.2
Location
8.8
Read all reviews >
More about The Condado Plaza Hilton

More about The Condado Plaza Hilton

The Condado Plaza Hilton

Feel the salty air and ocean breeze with a paradise visit, when you stay at The Condado Plaza Hilton. Not sure what you want to do in San Juan? Keep your choices easy and open and go with the flow when staying at The Condado Plaza Hilton, just 7.2 km from Luis Muñoz Marín International Airport.
Take advantage of a wealth of unrivaled services and amenities at The Condado Plaza Hilton. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the hotel make exploring San Juan even more convenient. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Each guestroom at The Condado Plaza Hilton is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at The Condado Plaza Hilton include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television and in-room video streaming is provided for guests in some selected rooms.
The hotel also offers a refrigerator and a coffee or tea maker in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at The Condado Plaza Hilton. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
The Condado Plaza Hilton has vending machines for 24-hour available light snacks and/or drinks.
The Condado Plaza Hilton offers an excellent variety of recreational facilities. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the hot tub and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like snorkeling and non-motorized water sports. Have some easy fun without traveling far, while playing hiking trails at The Condado Plaza Hilton.
Have fun with your friends or family, or even meet new people at the games room. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.

Show less

Amenities and facilities

Very good
Facilities

7.2

Most talked about facilities

Swimming Pool

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Swimming pool [outdoor]
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [continental]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service
  • Snack bar
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Car park [on-site]
  • Rental car
  • Taxi service

Food and dining

Breakfast options
  • American
Restaurants on site
AQUA BAR
  • No additional information available
CAFE CARIBE
  • Cuisine: Italian
DENNYS - ALWAYS OPEN
  • Cuisine: American
STARBUCKS
  • No additional information available
VIAGGI GRAB N GO
  • Cuisine: International

Location

999 Ashford Avenue , Santurce, San Juan, Puerto Rico, 00907
Excellent
Location

8.8

Airports
  • Fernando Luis Ribas Dominicci Airport (SIG)
    1.9 km
  • Luis Muñoz Marín International Airport (SJU)
    7.3 km
Public transportation
  • Sagrado Corazón
    3.5 km
  • Sagrado Corazí_n
    3.5 km
Hospital or clinic
  • MedChic
    580 m
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from16:00
  • Check-out until12:00
Extras
  • Breakfast charge (unless included in room price)20 USD
  • Daily Internet/Wi-Fi fee0 USD
The property
  • Number of rooms 572

Property announcements

Pursuant to the Executive Order ordered by the Governor of Puerto Rico due to the COVID-19 impact, all guests arriving to Puerto Rico will be considered as exposed to COVID-19 and are to remain quarantined inside the hotel rooms for 14 days from arrival date. Also, a curfew is in place for all residents from 07:00 PM to 05:00 AM, and Sunday all day. Only will open supermarkets, pharmacies and hospitals, and drivers can use cars with license plate ending with an even number on Mondays, Wednesdays and Saturdays, and ending with an odd number on Tuesdays, Thursdays and Saturdays. Fines will be issued to people not following this Executive Order. This will not apply to people visiting for emergency response work, critical infrastructure work, essential service and medical equipment repair, health professionals, flight crew, aviation mechanics, federal agents, on duty military, and any other determined by the Department of Health.

In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling

Puerto Rico has curfew in place from 10PM to 5AM until December 6th, 2020.Starting December 7th, 2020 until January 7, 2021 new curfew will be 9:00pm to 5:00am and on Sundays all businesses are close, except Pharmacies, Gas Stations and Restaurants opened on Sundays will be for takeaway.

Pools are open from 8:00 AM to 6:00 PM, reservation required with Pool Staff. Beach access only for sports or exercise and no access on Sundays. Restaurants can do dine in up to 30% seating capacity until 9:00 PM and only take away allowed on Sundays.

Reviews of The Condado Plaza Hilton from real guests

Provided by verified guests of Agoda
7.6
Cleanliness7.4
Facilities7.2
Location8.8
Room comfort and quality7.5
Service8.1
Value for money7.0
High score for San Juan
Rating
9+ Exceptional (8)
8-9 Excellent (5)
7-8 Very Good (12)
6-7 Good (3)
<6 Below Expectation (7)
Time of the year
Mar - May (7)
Jun - Aug (9)
Sep - Nov (6)
Dec - Feb (13)

Show reviews that mention 

Showing 35 verified guest comments
12
10.0
Exceptional
Edward from United States
Couple
Standard Room 1 King Bed
Stayed 1 night in October 2021

Everything needed”

Perfect Location with semi private beach, water sports, pool, jacuzzi and rental car next door though you may not need it depending on your physical condition. Everything on the strip. The cleanliness was superb, witnessed their cleaning process early morning and the even spray clean the outside lounge chairs. Rooms are decent nothing to brag about but who stays in a room for Vacation. Staff was on point and they have all the amenities on site. Will go back!

Reviewed October 18, 2021

See room deals

10.0
Exceptional
ruby from United States
Couple
Deluxe Room 1 King Bed
Stayed 5 nights in February 2021

Great Everything ”

From the start of checking in and out it was great. They ( The staff ) definitely make you feel welcome and they cover their ends during this pandemic . Temperature is being taken in and out and social distancing within Denny’s located within this facility . Also at the pool they take your temperature and ask for your room number and name and you receive a wrist band color of the day . It was quiet and I would go back .

Reviewed February 22, 2021

See room deals

10.0
Exceptional
Shellawn from United States
Couple
Accessible Roll-In Shower 2 Queen Bed
Stayed 2 nights in April 2021

Amazing hotel”

Great location. Vivian was so helpful. The staff is also amazing. Had a great time

Reviewed April 20, 2021

See room deals

10.0
Exceptional
Marlene from United States
Couple
Standard Room 1 King Bed
Stayed 6 nights in June 2020

Loved!”

Great staff, so accommodating. I’d definitely stay there during future visits.

Reviewed June 23, 2020

See room deals

8.8
Excellent
Isabel from United States
Family with teens
Standard Room 2 Queen Bed
Stayed 1 night in October 2020

Excellent”

The location and beach and pool are fantastic, still not fully open since hurricane, very nice staff

Reviewed October 24, 2020

See room deals

8.0
Excellent
Brooke from United States
Family with teens
Accessible Roll-In Shower 2 Queen Bed
Stayed 3 nights in May 2021

My family vacation ”

The hotel was a very nice but a little dated and the cleaning staff could clean the rooms a little better I had to clean my hotel room with disinfectant wipes their was hair and crumbs left in the room I also sprayed the beds down

Reviewed May 30, 2021

See room deals

8.0
Excellent
Kelondi from United States
Couple
Bay View Balcony 1 King Bed
Stayed 3 nights in March 2021

Great room ”

Loved my room it was big & I also had a balcony with a view‼️‼️‼️‼️ BUT the restroom was wayyyyyyy toooo small to get out the shower your leg might have to touch the toilet that's how close it is only one person in there at a time that's sad but nice big room... And I wish they had rooms with the tub not just the shower

Reviewed March 09, 2021

See room deals

7.6
Very good
Lakia from United States
Group
Oceanfront View 2 Queen Bed
Stayed 3 nights in January 2021

Decent”

The location of the hotel was great. As well as the staff. I was grateful that Covid guidelines are being followed. The room could have been better. Our shower leaked so it dripped all day and all night. The room smelled a little “stiff” but that could have been due to non use. Room is a little dated for the price. A few upgrades and it would have been perfect :)

Reviewed February 04, 2021

See room deals

8.0
Excellent
Carmen from United States
Solo traveler
Standard Room 2 Queen Bed
Stayed 7 nights in July 2020

99% of the hotel bars andrestaurants are closed. ”

Hotel staff was VERY helpful and professional. Jean Pierr at the front desk and a gentleman in security named Pablo were outstanding.

Reviewed July 11, 2020

See room deals

8.0
Excellent
JoAnn from United States
Couple
Oceanfront View 1 King Bed
Stayed 2 nights in May 2021

Lovely ”

Beautiful property. Great ocean view!

Reviewed May 07, 2021

See room deals

6.4
Good
Jamie from United States
Couple
Standard Room 2 Queen Bed
Stayed 4 nights in October 2021

Needs update”

I have stayed at lots of Hilton properties. This one definitely does not meet the standard. I would not recommend staying here. I travel for work and this time it was for pleasure so you can usually feel safe choosing a good name like Hilton, but this time was not one of them. I will say the staff were very nice and always helpful. The location is great as well. It is too bad the hotel grounds need so much repair.

Reviewed October 08, 2021

See room deals

6.0
Manuel from United States
Family with teens
Access-Bathtub-2 Queen
Stayed 2 nights in February 2021

Above average”

No luggage cart on secondary building, after a lengthy walk to the main building to get one I was advised they don’t hand them to guests. Bellboy walked back with me , he was about the only thing that was good on this trip as he was helpful and nice. Once we got to our room.. it was dirty. Cesar ( bellboy) was kind enough to walk back to main building and get the situation fixed for us . After we got to our new room, we called the guest services/ housekeeping ext more than 20 times and left vm as we were short on bath towels... still waiting on that towel or a response... had to get one the morning after from one of the housemaids cart... if your room is facing the main avenue.. you better bring noise canceling headphones .. you’ll thank me. Restaurant on site was good as well as the staff. TV service was horrible, it was like going back to the 90’s. Overall not worth the money.. would’ve paid $100 extra the night somewhere else just to avoid the hassle

Reviewed March 01, 2021

See room deals

4.8
Jasmine from United States
Group
Deluxe Room 2 Queen Bed
Stayed 3 nights in February 2021

Acceptable”

When I checked in the room was not cleaned. The deluxe queen room was nasty. My room had to be changed. There is no microwave in the room. They need to do a better job with cleanliness in the room. My second room was ok. But I found stains on the pillow case. The location is great but I’m sure there are better hotels. This should be a 4 star hotel but it did not feel this way.

Reviewed February 20, 2021

See room deals

4.4
Shakeya from United States
Group
Oceanfront View 2 Queen Bed
Stayed 4 nights in May 2021

I will never stay again. ”

I will never stay here again, booked 2 oceanfront rooms months in advance. Got there rooms were not ready. They put 5 people in one room. Hours later 1 oceanfront front rooms was ready. When we pulled back the cover blood was on the sheets. The second room was not ready for 2 days. Only one Elevator was working. The whole place needs major upgrades.......

Reviewed May 12, 2021

See room deals

5.2
Jameelah from United States
Group
Oceanfront View 1 King Bed
Stayed 4 nights in July 2021

Above average”

Rats rats rats rats

Reviewed July 20, 2021

See room deals

3.6
Vaughn from United States
Family with young children
Standard Room 2 Queen Bed
Stayed 5 nights in December 2020

THE WORST ”

This hotel is by far the worst overseas hotel i ever been to . Its listed on some sites as a 5 star but it is not even a 1 star hotel but more like a 5 star MOTEL . What they need is PAINT !!! PAINT , PAINT AND MORE PAINT , INSIDE AND OUTSIDE AND OMG THE BALCONIES . JESUS CHRIST , IT DOESN'T GET ANY WORSE THATN THIS !!! I took pics and there was an hat that seem like it was there from about 4 months ago behind the sofa . Chinese food in the fridge to a condom wrapper in the bathroom . Do NOT WASTE YOUR TIME AND MONEY ON THIS HOTEL . THE only good thing the hotel is hellen that work at the front desk . Very courteous and polite . If i was there with just my spouse i would have checked out the next day but it would have been more expensive to check out the next day seeing that i booked 2 rooms and i was there with my kids . Total fail and they to stop misleading people with the pics on the website !!!! This is a 1 star HOTEL but a 5 star motel !!!!

Reviewed December 09, 2020

See room deals

2.8
Martha from United States
Couple
Deluxe Room 2 Queen Bed
Stayed 2 nights in July 2021

RATS”

There are TONS of rats by the pool it’s DISGUSTING!!! Never ever go here!!!! The shower handle fell off when I showered. The hotel lobby smelled like sewer. The salt water pool isn’t working. Nothing was working in this hotel. Bars in the hotel were closed. Restaurants were closed except one. The rooms smelled like cigarettes. Multiple construction going on. It was by far the worst experience I’ve had with a Hilton hotel. This place is SO EXPENSIVE FOR NO REASON!!!

Reviewed July 18, 2021

See room deals

8.0
Excellent
Cosme from United States
Couple
Stayed 5 nights in August 2015

Truly Overerated”

Two employees and its location

Let's be frank. It is truly regrettable the fact that unless you pay $18.95 for indoor parking or $25 for Valet parking, you would have a hell of a time to park your rental. If you decide not to have a rental, using taxies is prohibitive. This was the warm welcome we got when we arrived at the hotel. The room was great up to Friday when we got a surprise. The room was not fixed up, trash was still in the trash cans, and we had to contact the front desk to get it done. The two employees that went over and beyond their duties. If I had to stay again in a hotel in PR, it will definitively not be The Condado Plaza Hilton.

Reviewed September 07, 2015

See room deals

8.0
Excellent
Nigel from Ireland
Business traveler
Stayed 3 nights in January 2013

Fabulous views and safe location”

Good Hotel for conferences

i attended a conference recently at this hotel. the hotel is located close to old san juan and in easy travelling distance to the city. staff were very pleasant and attentive. my room was large and well equipped. all in all a good experience.

Reviewed February 07, 2013

See room deals

6.0
Kunoor from United States
Couple
Stayed 5 nights in December 2014

Not worth the money”

The casino, the mojitos and Hector who works at the front desk

We stayed at this hotel over New Years for our baby moon. This hotel is old and the beds are extremely uncomfortable (for my husband and also for me). The food and drinks are way overpriced. Most importantly there is no real beach!!!! There is a small strip of sand and water off to the side of the hotel where half of San Juan gathers. It is not a private beach and there is no privacy or space- the pictures on the website are definitely deceiving! The pools are okay but they start playing really loud music at the main pool around noon and don't stop until after happy hour. The pool on the bay side is nice and quiet but the hot tub was broken our entire stay. Overall, this hotel is overpriced- if I had to do it over we'd probably stay at the Marriott down the road. On a brighter note, Hector, who works at the front desk, was delightful and the saving grace of our trip. He was helpful, kind and understanding and went out of his way to help us.

Reviewed January 06, 2015

See room deals

12
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss