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Entrance, The Grand Plaza Hotel Smouha in Alexandria
Superior Room - Bed, The Grand Plaza Hotel Smouha in Alexandria
Lobby, The Grand Plaza Hotel Smouha in Alexandria
Ballroom, The Grand Plaza Hotel Smouha in Alexandria
Bathroom, The Grand Plaza Hotel Smouha in Alexandria
Bathroom, The Grand Plaza Hotel Smouha in Alexandria
Coffee shop, The Grand Plaza Hotel Smouha in Alexandria

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8.0

Excellent

1,558 reviews

1,558 reviews

See map
See map

7.2

Very good

Location rating score

Very good location
Closest landmarks
Degas For Fine Art
1.8 km
Le Palais
1.8 km
Alex City Travel - Day Tours
1.9 km
El Qaed Ibrahim Mosque
2.6 km
Mustafa Kamel Necropolis
2.6 km

The Grand Plaza Hotel Smouha

14 May avenue Smouha, Alexandria, Alexandria, Egypt, 21648 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Alexandria part of Alexandria, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Borg El Arab Airport. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Highlights

Check-in [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Blackout curtains

Room service [24-hour]

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Cash withdrawal

Contactless check-in/out

Fitness center

Restaurants

This property is in high demand!

4 travelers have booked today.

Value for money6.8
Distance to city center05 km
Location rating7.2

Rooms available at The Grand Plaza Hotel Smouha

Egyptians' Only Special Offer - Junior Suite
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Junior Suite
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Egyptians' Only Special Offer - Superior Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Standard Single Room
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Superior Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Superior Single Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Standard Triple Room
...
  • Room size: 36 m²/388 ft²
  • Shower
  • 3 single beds
Enter dates to see prices
Family Room
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 single bed and 1 queen be...
Enter dates to see prices
Egyptians' Only Special Offer - Family Room
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 queen bed and 1 single be...
Enter dates to see prices
Superior Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 single beds or 1 queen be...
Enter dates to see prices

Frequently asked questions

What precautions does The Grand Plaza Hotel Smouha take in terms of hygiene, safety, and cleanliness?

The Grand Plaza Hotel Smouha satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes equipped with body thermometer, staff trained in safety protocol, first aid kit, temperature check for guests and staff, doctor/nurse on call, sterilizing equipment, and free face masks for all rounded safety precautions and hygiene protocols.

What are the property's policies for children's bedding at The Grand Plaza Hotel Smouha?

The Grand Plaza Hotel Smouha's policy concerning children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

When was The Grand Plaza Hotel Smouha built?

The Grand Plaza Hotel Smouha was built in 2016.

How long do travelers usually stay at The Grand Plaza Hotel Smouha?

Verified past guests that have stayed at The Grand Plaza Hotel Smouha had an average nightly stay of 2 nights at this property.

What was the average room rate for The Grand Plaza Hotel Smouha been in the past month?

The typical room rate for The Grand Plaza Hotel Smouha in the past month is 45.93 USD, compared to city's average of 97.71 USD.

What is the verified guest review consensus about The Grand Plaza Hotel Smouha's spa?

63.0% of our verified visitor reviews have given a positive review and remarks about this property's spa. You can look up on more detailed customer reviews, and comments for The Grand Plaza Hotel Smouha down in the review section.

What is the typical rating that past Business travelers' have given to The Grand Plaza Hotel Smouha?

Past business travelers that have stayed at this property have given The Grand Plaza Hotel Smouha an average rating of 7.7. You can look up more detailed customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with older children have given to The Grand Plaza Hotel Smouha?

Past families with older children that have stayed at this property have given The Grand Plaza Hotel Smouha an average rating of 7.5. You can look into more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What is the closest airport to The Grand Plaza Hotel Smouha?

The nearest airport to The Grand Plaza Hotel Smouha is Cairo International Airport, 184.0 km away.

What people love about The Grand Plaza Hotel Smouha

  • 8.4

    Excellent
    Staff 

    "Hotel is clean, staff are friendly and extremely responsive."

    ahmad

    |

    January 5, 2023

  • 8.4

    Excellent
    Staff 

    "Close to amenities, helpful and attentive staff, clean with sufficient facilities."

    mohamed

    |

    November 19, 2022

  • 9.6

    Exceptional
    Spaciousness

    "The rooms are big, quiet, and nice!"

    Graça

    |

    October 16, 2022

Property ranking|Compared to 461 Alexandria properties
See all rankings
Cheapest price score
Service score
8.2/10
Cleanliness score
8.1/10
Value for money score
6.8/10
Better than
99
%
of Alexandria properties
Better than
97
%
of Alexandria properties
Better than
97
%
of Alexandria properties
Better than
96
%
of Alexandria properties
Overall rating:

8

Excellent
1,558 reviews
Cleanliness
8.1
Facilities
7.1
Location
7.2
Read all reviews >
More about The Grand Plaza Hotel Smouha

More about The Grand Plaza Hotel Smouha

Experience Comfort and Convenience at The Grand Plaza Hotel Smouha

Stay in the heart of Alexandria, Egypt at The Grand Plaza Hotel Smouha and enjoy a range of facilities that cater to your every need. The hotel offers 24-hour room service, laundry service, safety deposit boxes, and concierge services to ensure your stay is as comfortable and convenient as possible. Start your day with a delicious breakfast buffet or continental breakfast at the halal restaurant, and enjoy a cup of coffee at the coffee shop. The hotel also features a fitness center for those who want to stay active during their stay. Stay connected with free Wi-Fi in all rooms and public areas. For smokers, there is a designated smoking area. Other amenities include luggage storage, a shared lounge/TV area, daily housekeeping, self-parking, and car park charges applied. Come and experience the best of Alexandria at The Grand Plaza Hotel Smouha.

Various Room Types to Suit Your Needs

The Grand Plaza Hotel Smouha in Alexandria, Egypt offers a variety of room types to suit your needs. Choose from the Egyptians' Only Special Offer - Family Room with either 1 Single Bed or 1 Queen Bed, the spacious Egyptians' Only Special Offer - Junior Suite with 1 Queen Bed, or the Egyptians' Only Special Offer - Standard Room with either 1 Queen Bed or 2 Single Beds. For more space, the Egyptians' Only Special Offer - Superior Room with 2 Single Beds or 1 Queen Bed, the Egyptians' Only Special Offer - Superior Single Room with 1 Queen Bed or 2 Single Beds, and the Egyptians' Only Special Offer - Triple Room with 3 Single Beds are great options. The hotel also offers a Standard Single Room with 1 Queen Bed or 2 Single Beds and a Standard Triple Room with 3 Single Beds. Whatever your preference, The Grand Plaza Hotel Smouha has the perfect room for you.

Excellent Hotel for Short Stays and Business

The Grand Plaza Hotel Smouha in Alexandria, Egypt is an excellent hotel that comes highly recommended for short stays and business. The staff is friendly, helpful, and quick on their feet with requests and enquiries. One lady in particular stood out for being very nice and friendly at reception. Guests can expect spacious and clean rooms equipped with all the basics, including modern and nice bathrooms. The family room was excellent for those traveling with family. Breakfast was great and overall, it is an excellent hotel. It is conveniently located in the center of the city, making it a great choice for those who want to go shopping or visit universities for school exams. Book your stay at The Grand Plaza Hotel Smouha and experience its excellent service and amenities for yourself!

Experience Exceptional Staff Performance and Cleanliness at The Grand Plaza Hotel Smouha

The Grand Plaza Hotel Smouha in Alexandria, Egypt boasts exceptional staff performance and cleanliness, as evidenced by its impressive customer ratings of 8.2 and 8.0 respectively. Guests have praised the hotel's friendly and accommodating staff, who go above and beyond to ensure a comfortable and enjoyable stay. Additionally, the hotel's cleanliness has been noted as a standout feature, with guests impressed by the spotless rooms and common areas. While the hotel's overall rating of 7.4 is already impressive, its high ratings for staff performance and cleanliness truly make The Grand Plaza Hotel Smouha a top choice for travelers seeking a comfortable and enjoyable stay in Alexandria.

Show less

Amenities and facilities

Very good
Facilities

7.1

Most talked about facilities

Swimming Pool

2 mentions

Breakfast

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Arabic
  • French
  • Italian
  • Russian
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alternative meal arrangement
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [charges apply]
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Closet
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Mini bar
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Halal
Restaurants on site
Venus Restaurant
  • Menu: Buffet, A-la-carte

Location

14 May avenue Smouha, Alexandria, Alexandria, Egypt, 21648
Very good
Location

7.2

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Egyptians’ Only Special Offer Terms: If you booked “Egyptians’ Only Special Offer” The guest will be obliged to present a valid Egyptian ID or a valid residency “not for touristic purposes” otherwise an extra fee of U$D 25.00 per room per day will be applied paid directly by the guest upon check-in
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until00:00
  • Check-out from08:00
  • Check-out until12:00
Getting around
  • Distance from city center05 km
  • Travel time to airport (minutes)50
Extras
  • Breakfast charge (unless included in room price)08 USD
The property
  • Non-smoking rooms/floorsyes
  • Number of floors10
  • Number of restaurants1
  • Number of rooms 278
  • Room voltage220
  • Year property opened2016
Parking
  • Daily parking fee5 USD

Property announcements

The "Special Offer - Egyptians and Residents Only" room is exclusive for Egyptians and foreigners residing in Egypt only. Additional charges will apply if an Egyptian ID or a valid residency document is not presented upon arrival.

Reviews of The Grand Plaza Hotel Smouha from real guests

Provided by verified guests of Agoda
7.5
Cleanliness8.1
Facilities7.1
Location7.2
Service8.2
Value for money6.8
High score for Alexandria
Rating
9+ Exceptional (15)
8-9 Excellent (4)
7-8 Very Good (6)
6-7 Good (1)
<6 Below Expectation (11)
Time of the year
Mar - May (2)
Jun - Aug (17)
Sep - Nov (10)
Dec - Feb (8)

Show reviews that mention 

Showing 37 verified guest comments
12
9.6
Exceptional
Graça from Egypt
Group
Standard Room
Stayed 1 night in October 2022

Exceptional”

Very good hotel!!!! Very good cleaning; service; the rooms are big, quiet, and nice! Staff are also very nice and helpful! I only have positive things to say!

Reviewed October 16, 2022

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We are grateful for the feedback you have provided regarding your stay. We are happy to hear you enjoyed our relaxing atmosphere, and we hope to welcome you back again soon Mohamed Abdel Razzak Quality Manager

Responded October 16, 2022
The Grand Plaza Hotel Smouha
9.2
Exceptional
Elif from Egypt
Business traveler
Standard Room
Stayed 4 nights in July 2022

Clean & moderate”

It is a good clean hotel for business trip, having table hood internet and good breakfast. The rooms are a bit small but you would not need if you are in a business trip! Staff is polite and helpful! Food is nice! Value for money!

Reviewed July 24, 2022

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We are grateful for the feedback you have provided regarding your stay. We are happy to hear you enjoyed our relaxing atmosphere, and we hope to welcome you back again soon Mohamed Abdel Razzak Quality Manager

Responded August 13, 2022
The Grand Plaza Hotel Smouha
8.4
Excellent
ahmad from Egypt
Family with teens
Superior Room
Stayed 1 night in January 2023

Great Stay”

Hotel is clean, staff are friendly and extremely responsive. Will come again in the future

Reviewed January 05, 2023

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8.4
Excellent
mohamed from United Kingdom
Solo traveler
Superior Single Room
Stayed 4 nights in November 2022

Very Good”

Close to amenities, helpful and attentive staff, clean with sufficient facilities. Would stay there again. Thanks

Reviewed November 20, 2022

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Dear Mr. Mohamed Thank you for your recent review of the grand plaza hotel. We are delighted you enjoyed your time with us . We look forward to welcoming you back again soon Mohamed Abdel Razzak Quality Manager

Responded November 21, 2022
The Grand Plaza Hotel Smouha
8.4
Excellent
ABD from Egypt
Family with teens
Family Room
Stayed 1 night in October 2020

Good place, clean, quite, near to my business, good staff”

Good for short stay, make shopping and business in center of city, going for school exam and universities. But the towels in bath were not good

Reviewed October 11, 2020

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We are grateful for the feedback you have provided regarding your stay. We are happy to hear you enjoyed our relaxing atmosphere, and we hope to welcome you back again soon Mohamed Abdel Razzak Quality Manager

Responded August 13, 2022
The Grand Plaza Hotel Smouha
8.0
Excellent
FATIMAH from Egypt
Group
Standard Room
Stayed 2 nights in July 2022

Value for comfort n breakfast”

Location was not ideal . However they compensated with with applausable hospitality and the breakfast was good too.. tho u still have to ask for basic amenties like iron on room service

Reviewed July 18, 2022

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We are grateful for the feedback you have provided regarding your stay. We are happy to hear you enjoyed our relaxing atmosphere, and we hope to welcome you back again soon Mohamed Abdel Razzak Quality Manager

Responded August 13, 2022
The Grand Plaza Hotel Smouha
8.0
Excellent
Islam from Egypt
Couple
Standard Room
Stayed 2 nights in July 2022

Very good”

The hotel is clean ,rooms are nice ,the staff is very friendly.

Reviewed July 12, 2022

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We are grateful for the feedback you have provided regarding your stay. We are happy to hear you enjoyed our relaxing atmosphere, and we hope to welcome you back again soon Mohamed Abdel Razzak Quality Manager

Responded August 13, 2022
The Grand Plaza Hotel Smouha
5.6
Mohamed from Egypt
Family with young children
Standard Room
Stayed 2 nights in December 2022

It was ok.”

The location was not good. It's too far from the sea front. Too much traffic jam in the area. The largest bed size is queen and you have to pay for extra bed. Parking costs 74 LE a day. Lunch buffet is expensive for the the little variety they offer. Too much close to the mosque loud speaker. At least New Cairo doesn't allow these kinds of loud speakers.

Reviewed December 23, 2022

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6.0
Vishal from United Arab Emirates
Group
Standard Room
Stayed 2 nights in December 2022

Above average”

Ac not working

Reviewed December 05, 2022

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Dear Mr. Vishal I would like to thank you for choosing the Grand Plaza Hotel Smouha for your recent stay in Alexandria and taking the time to submit a review concerning your experience. we are disappointed to hear that you didn’t like the Air condition efficiency in the room. However, we didn’t find any records that you raised a request to fix the air condition. we have available duty manager and reception team 24 hours / 7 we advise you your next stay to let us know and we will do all possible to make your stay as pleasant as we can. Looking forward to welcoming you back in the Grand Plaza Hotel. Best regards Mohamed Abdel Razzaq Quality & Guest Experience Manager

Responded December 06, 2022
The Grand Plaza Hotel Smouha
4.8
tamer from Egypt
Family with young children
Stayed 1 night in July 2019

Acceptable”

It is bit expensive but it is clean The option of paying additional money flr the parking was not good Hope that they will make it free allover the time of stay and that would be a great option like all other hotels allover the word are following.

Reviewed March 15, 2020

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2.8
Ngo from United Kingdom
Solo traveler
Superior Room
Stayed 1 night in January 2022

Disgusting hotel! Avoid ”

The room is dirty af, loud music playing all night on the rooftop. Doggy neighbourhood and extremely poor management and attitude, avoid!

Reviewed January 17, 2022

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10.0
Exceptional
MOHD from Malaysia
Family with teens
Family Room
Stayed 7 nights in December 2017

EXCELLENT HOTEL”

The hotel is located not exactly near at the bustling city center of Alexandria, however its location is still close to all destinations and the very near to Green Plaza Mall . We had the family room which was excellent for us. Check in and check out was not a problem. Breakfast was great. All in all, it is an excellent hotel.

Reviewed January 12, 2018

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We are grateful for the feedback you have provided regarding your stay. We are happy to hear you enjoyed our relaxing atmosphere, and we hope to welcome you back again soon Mohamed Abdel Razzak Quality Manager

Responded August 13, 2022
The Grand Plaza Hotel Smouha
8.8
Excellent
Maram from Egypt
Solo traveler
Superior Room
Stayed 4 nights in June 2018

Very nice and convenient”

As a solo traveller, I enjoyed my stay at the Grand Plaza hotel, I feel though that they don't realise how attractive their property is for solo travellers and they treat it like it's made for families. I found them very helpful and quick on their feet with my requests and enquiries, one lady in particular was very nice and friendly at reception. I especially liked their room service, the burger was homemade and very well cooked, the bread was fresh, the fries were still hot and well spiced, the salad fresh and tasty, I very much felt like this meal was done with love! haha. Their breakfast didn't have that many options, but it was up to standard, nothing too fancy. The room was very clean and equipped with all the basics, the bathroom modern and nice. There was no hairdryer though, which I thought was kinda weird and inconvenient. At some point I needed nail care kit, they didn't have clippers so they gave me two kits with nail file, they're genuinely helpful and good-natured.

Reviewed July 01, 2018

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9.6
Exceptional
Ali from Bahrain
Group
Standard Room
Stayed 4 nights in February 2018

Exceptional”

highly Recommended to stay in this hotel . staff is friendly , room is spaciouse and clean . thanks to Sara supervisor for her help . Great value of money .

Reviewed February 09, 2018

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4.0
Ahmed from Saudi Arabia
Couple
Standard Room
Stayed 2 nights in July 2019

Paid for superior and got standard room”

I paid for a superior room and the reservation at their system appears standard room. No swimming pool. Location is far from city center. Too high price for the quality and space.

Reviewed July 30, 2019

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4.0
hasan from Egypt
Family with young children
Family Room
Stayed 1 night in June 2018

Bad location and no reception or swimming pool”

That was a bad experience the hotel didn’t have any facilities like lobby or swimming pool or a restaurant, and the rooms were small and the furniture was old

Reviewed June 21, 2018

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10.0
Exceptional
Beiyi from China
Solo traveler
Superior Room
Stayed 2 nights in June 2018

A good stay”

Value for money.

Reviewed March 05, 2019

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7.2
Very good
AFTAB from India
Couple
Stayed 1 night in November 2018

Aftab Ahmad”

O.K for one night.

Reviewed December 13, 2018

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9.2
Exceptional
Khalid from Egypt
Solo traveler
Standard Single Room
Stayed 4 nights in August 2023

Great place , wonderful staff ”

The location is convenient, the staff is wonderful, they make you feel welcome, check-in was fast, good room and clean, the further is simple and has some vintage style, toiletries are upon request. You will see lots of groups, but the hotel designates specific floors for groups that come together so you will only cross paths at the lobby. I might stay there again!

Reviewed September 02, 2023

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10.0
Exceptional
Farah from Egypt
Solo traveler
Standard Room
Stayed 1 night in January 2023

perfect”

you had everything i wanted thank youu

Reviewed March 01, 2023

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12
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