Check-in is from 12:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The homestay offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

The Hill Sapa Homestay is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the homestay know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at The Hill Sapa Homestay also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the homestay. If you're looking for an easy way to get around Sapa with private transportation, the homestay can arrange car rental for you.