The Londoner
38 Leicester Square, West End Soho, London, United Kingdom, WC2H 7DX - See map
Conveniently situated in the West End Soho part of London, this property puts you close to attractions and interesting dining options. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.
Highlights
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
Mind - Body
Yoga room
Travel sustainable property
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Facilities
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Check-in/out [express]
Swimming pool [indoor]
Fitness center
Luggage storage
Sauna
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bad value of money; poor hygiene”
Rooms are small, it is expected given the fact that the location is at the heart of west London. However, the in room lighting system is so terrible in the King's Room I stayed - If you are using the console next to bed - you can only either black out the whole room, or have the very high power table lamps on during the night ; the only work around for partial lighting is to black out the whole room first and then to walk, in the dark, to the master console next to the entrance door. :) Staffs are in general courteous - but you will never be able to call for housekeeping and I was only be able to connect to them ONCE during my few-days stay. THE MOST BREATHTAKING THING WAS THE HYGIENE. I checked in on a Wed noon and the room was ready a few hours later - when I was expecting a cleansed room, what welcomed me was quite dusty floor and food debris next to the bed. I called housekeeping and waited for an hour, and it was still there even after night service a few hours later. I tried to call again but no luck connecting to housekeep, so I'll have to clean it myself. It wasn't more of a surprise to me later at night I found long dried curly black hair stuck on my bed sheet and there had been little flies wandering in my room. I am feeling most of the price you will be paying and the five-star status that it has been carrying, are all going to the ToTo Japanese Lavatory in the tiny toilet where you cannot turn your back. I will NEVER EVER go back to this brand.
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Great Location ”
Checkin time about 4pm+ plus , and found toilet door stuck cannot open , request to swap new room , response was not take in serious , call few time & wait few hour to get room change , if you are rush and like customer service please don’t get this hotel in. Others was ok .
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Amazing hotel”
This hotel is perfectly situated in the centre of London, on Leicester Square, and it is a top hotel. Expensive, yes, but worth it. The hotel and rooms were clean and comfortable. Breakfast was great and The Residence, for drinks was a lovely place to sit. Would definitely recommend.
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