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Exterior view, The Pelham London – Starhotels Collezione in London
Superior Double Room - Bathroom, The Pelham London – Starhotels Collezione in London
a living room filled with furniture and a red couch, The Pelham London – Starhotels Collezione in London
a living room filled with furniture and a clock on the wall, The Pelham London – Starhotels Collezione in London
Lobby, The Pelham London – Starhotels Collezione in London
The Pelham London – Starhotels Collezione
The Pelham London – Starhotels Collezione

Removed from saved list

8.7

Excellent

477 reviews

477 reviews

Housekeeping3
Breakfast2
View1
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Premier Choix

80 m

South Kensington Books

90 m

Ciné Lumière

150 m

East Lawn

160 m

Genting Casino Cromwell Mint

220 m

Popular landmarks
Natural History Museum

270 m

V&A - Victoria and Albert Museum

300 m

Buckingham Palace

2.4 km

Madame Tussauds London

3.5 km

Big Ben

3.6 km

Closest landmarks
Harleys Pharmacy

100 m

Thurloe Street Dental

150 m

Embassy of the Republic of Yemen

270 m

Natural History Museum

270 m

V&A - Victoria and Albert Museum

300 m

The Pelham London – Starhotels Collezione

15 Cromwell Place, Kensington and Chelsea, Chelsea, London, United Kingdom, SW7 2LA - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Chelsea, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Highlights

Located in heart of London

Check-in [24-hour]

Airport transfer

60 meters to public transportation

Inside city center

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Airport transfer

Bicycle rental

Pets allowed

Car park

Fitness center

Game room

Free Wi-Fi in all rooms!

Front desk [24-hour]

Your dates are popular among travelersPopular destination! Properties in London are being booked every minute!
Value for money8.0
Distance to city center1 km
Location rating9.2
Nearest airportLondon City Airport (LCY)
Distance to airport15.6 km

Rooms available at The Pelham London – Starhotels Collezione

Excellent
Room comfort & quality

8.2

Junior Suite
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 queen bed and 1 single be...
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Executive Triple Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed and 1 sofa bed
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King Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Executive Double Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Deluxe Double or Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed or 2 single bed...
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Superior Double Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
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Mews Apartment
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 queen bed & 1 king bed & ...
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Mews Suite “The Suitest Experience”
...
  • Room size: 57 m²/614 ft²
  • Shower
  • 1 queen bed and 1 king bed
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Executive Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds or 1 double b...
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Mew Suite
...
  • Room size: 57 m²/614 ft²
  • Shower
  • 1 king bed and 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Pelham London – Starhotels Collezione?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Pelham London – Starhotels Collezione?

The Pelham London – Starhotels Collezione is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Pelham London – Starhotels Collezione has a car park on site, as well as additional parking nearby if the first car park is full. If you're looking for an easy way to get around London with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Pelham London – Starhotels Collezione?

Wake up to a great continental breakfast at The Pelham London – Starhotels Collezione. Adults can enjoy breakfast offered with an additional charge of 24 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Pelham London – Starhotels Collezione?

The Pelham London – Starhotels Collezione features an on-site restaurant for your dining convenience.

What is the smoking policy at The Pelham London – Starhotels Collezione?

The Pelham London – Starhotels Collezione does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to The Pelham London – Starhotels Collezione?

South Kensington Tube Station is the closest train, metro, or bus station, about 50 m away from The Pelham London – Starhotels Collezione.

What restaurants are nearby The Pelham London – Starhotels Collezione?

Restaurants including La Pappardella, Colbert and The Botanist are popular in The Pelham London – Starhotels Collezione’s neighborhood which is known as Chelsea.

What popular shopping places are close to The Pelham London – Starhotels Collezione?

Located in the Chelsea area, The Pelham London – Starhotels Collezione is close to great shopping choices like South Kensington Books, Christie's South Kensington and La Vigneronne.

What are popular attractions near The Pelham London – Starhotels Collezione?

Guests at The Pelham London – Starhotels Collezione can easily visit Natural History Museum, V&A - Victoria and Albert Museum and Science Museum located in the Chelsea area.

What popular natural sightseeing spots are close to The Pelham London – Starhotels Collezione?

The Pelham London – Starhotels Collezione is located in the Chelsea area, which is famous for natural sightseeing destinations such as Bishop's Park and St George's Campden Hill.

See map

Explore the neighborhood

What people love about The Pelham London – Starhotels Collezione

  • 8.4

    Excellent
    Location

    "Great location in the middle of London city."

    Reemella

    |

    May 22, 2022

  • 10

    Exceptional
    Location

    "Perfect location and superb staff!"

    Mila

    |

    March 28, 2022

  • 10

    Exceptional
    Location

    "The hotel is in a very posh area, with the metro line just opposite and lots of posh eateries around."

    FOO

    |

    February 21, 2019

Property ranking|Compared to 7,534 London properties
See all rankings
Room comfort score
8.2/10
Location score
9.2/10
Service score
8.8/10
Cleanliness score
9/10
Better than
99
%
of London properties
Better than
98
%
of London properties
Better than
98
%
of London properties
Better than
98
%
of London properties
Overall rating:

8.7

Excellent
477 reviews
Cleanliness
9.0
Facilities
7.8
Location
9.2
Read all reviews >
More about The Pelham London – Starhotels Collezione

More about The Pelham London – Starhotels Collezione

The Pelham London – Starhotels Collezione

See the best of London with a stay at The Pelham London – Starhotels Collezione, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Take advantage of a wealth of unrivaled services and amenities at The Pelham London – Starhotels Collezione. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring London even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm.
Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Each guestroom at The Pelham London – Starhotels Collezione is furnished and equipped with handy amenities. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at The Pelham London – Starhotels Collezione include special design features like a separate living room. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at The Pelham London – Starhotels Collezione. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
The Pelham London – Starhotels Collezione offers an excellent variety of recreational facilities. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun with your friends or family, or even meet new people at the library.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. Engage in the city's best art at The British Museum located 4.3 km away, where you can learn about the local art scene and buy original works. Get a photograph of yourself in front of Tower of London located 7.0 km away, a must-see for anyone visiting London.


Reasons to stay here

Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
This hotel scores higher than 98% of the city's accommodations for cleanliness.
This accommodation is highly recommended for its location, scoring higher than 98% of other options in the city.

Show less

Amenities and facilities

Very good
Facilities

7.8

Most talked about facilities

Housekeeping

3 mentions

Breakfast

2 mentions

Languages spoken
  • English
  • French
  • German
  • Italian
  • Romanian
  • Russian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Babysitting service
  • Family room
Access
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental
Restaurants on site
La Trattoria by Alfredo Russo
  • Cuisine: Italian
  • Menu: Buffet

Location

15 Cromwell Place, Kensington and Chelsea, Chelsea, London, United Kingdom, SW7 2LA
Exceptional
Location

9.2

Airports
  • London City Airport (LCY)
    15.6 km 53 min drive
  • Heathrow Airport (LHR)
    19.5 km 34 min drive
Public transportation
  • South Kensington Tube Station
    50 m 2 min walk
  • Gloucester Road Tube Station
    530 m 9 min walk
Hospital or clinic
  • Harleys Pharmacy
    100 m
Shopping
  • Camden Market
    5.6 km 29 min drive
Convenience store
  • WHSmith
    590 m 3 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Natural History Museum
    270 m
  • V&A - Victoria and Albert Museum
    300 m
  • Buckingham Palace
    2.4 km
  • Madame Tussauds London
    3.5 km
  • Big Ben
    3.6 km
  • National Gallery
    3.6 km
  • London Eye
    4.0 km
  • The British Museum
    4.3 km
  • Tower Bridge
    7.0 km
  • Tower of London
    7.0 km
Nearby landmarks
  • South Kensington Tube Station
    50 m
  • Premier Choix
    80 m
  • South Kensington Books
    90 m
  • Harleys Pharmacy
    100 m
  • Ciné Lumière
    150 m
  • Thurloe Street Dental
    150 m
  • East Lawn
    160 m
  • Genting Casino Cromwell Mint
    220 m
  • West Lawn
    220 m
  • Cromwell Gardens
    220 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-15 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • All children under 16 years and adults are charged per person per night for extra beds.
    The maximum number of extra beds possible to accommodate in a room is 1.
    Any type of extra bed is upon request and needs to be confirmed by and will have to be paid for separately during your stay.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Distance from city center1 km
Extras
  • Breakfast charge (unless included in room price)24 GBP
The property
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 52
  • Room voltage220
  • Most recent renovation2016

Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of The Pelham London – Starhotels Collezione from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.0
Facilities7.8
Location9.2
Room comfort and quality8.2
Service8.8
Value for money8.0
High score for London
Rating
9+ Exceptional (18)
8-9 Excellent (5)
7-8 Very Good (9)
6-7 Good (3)
<6 Below Expectation (2)
Time of the year
Mar - May (9)
Jun - Aug (6)
Sep - Nov (13)
Dec - Feb (9)
All guests (52)
All room types
All languages

Show reviews that mention 

Showing 37 verified guest comments
12
9.2
Exceptional
Debbie from United States
Group
Executive Double Room
Stayed 4 nights in October 2016

Great location and staff!”

Located across from the South Kensington tube stop, next to museums, access to major shopping areas and with several affordable eateries around the corner and across the street, The Pelham is a gem of a hotel. Our deluxe room was huge as was the bathroom, which had heated mirrors and a towel warmer. Love that it's a non-smoking hotel, as many people in Europe smoke - when walking outside, it's hard to avoid the smell and exhalations of those standing next to buildings to get their fix. The staff was very nice and accommodating, they really went out of their way to help us on several occasions. If you want to stay in London in a room that's quintessentially British, you can't go wrong here! So charming and upscale.

Reviewed November 01, 2016

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10.0
Exceptional
vicki from United States
Couple
Superior Double Room
Stayed 2 nights in September 2016

Great location! COZY! Will be back!”

Ended our stay at The Pelham Hotel. Located in South Kensington. Fantastic variety of Pubs, restaurants (high and low) underground is across the street. The staff is helpful, kind and friendly. The hotel is so fab! Picture a lovely, English, swank home! Big rooms with comfortable beds, sheets and pillows. Bathrooms are updated with granite, HEATED towel rack, fluffy thick towels, nice size too. Felt luxurious. Tea served in the afternoon, restaurant on sight and help yourself bar (honor system)in cozy living room complete with fireplace. Our favorite say in London! You will feel pampered!

Reviewed September 25, 2016

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10.0
Exceptional
Kristen from United States
Family with teens
Deluxe Double
Stayed 4 nights in July 2018

Fabulous stay at the Pelham”

Love everything about the Pelham.....location, decor, breakfast and most importantly amazing staff! It is literally right across from the South Kensington station. Many restaurants near by. 3 minute walk to the Victoria & Albert museum. It's so convenient. Lovely rooms & AC! I stayed here last summer with my 16 year old son & came back this summer with my 15 year old daughter! Would absolutely stay here again next time I'm in London.

Reviewed August 08, 2018

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8.0
Excellent
Kit from China
Family with teens
Deluxe Double or Twin Room
Stayed 3 nights in September 2015

Vintage, Nice and Convenience stay”

Convenient, clean, service

I booked Pelham Hotel due to the mistake that agoda made for my other booking. They didn't inform me the other hotel was full and relocated one of my rooms to a different location. Agoda staffs act immediately and transfer my booking to Pelham Hotel. Staffs in Pelham were very helpful. All the 3 rooms that i booked were nice though my room was a bit dark as the lighting was not enough. Rooms are clean and the hotel located right opposite to South Kensington tube station. It was a good stay.

Reviewed September 27, 2015

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9.6
Exceptional
ANGELA from United Kingdom
Group
Executive Triple Room
Stayed 1 night in May 2017

Awesome London stay”

Stayed at this hotel as it looked a lovely hotel from the pictures. It didn't let us down. To be fair we didn't spend long in the hotel, just overnight. But the room was lovely, bed huge, extremely clean. My only complaint would be that there were no tea/coffee making facilities in the room and the mini bar was extortionate with crisps & chocolate at £3.50 each and a small bottle of wine at £24.00. I appreciate it is London but that price is crazy. Even so a fab weekend at the theatre and PLANET Holkywood.

Reviewed May 22, 2017

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9.2
Exceptional
Rebecca from United Kingdom
Couple
Superior Double Room
Stayed 1 night in May 2016

Lovely stay”

Lovely stay at The Pelham, wonderful location and great staff. Thought the continental breakfast was slightly over priced but was a wonderful stay nevertheless. Would stay again and recommend.

Reviewed May 07, 2016

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8.0
Excellent
Kit from China
Family with teens
Deluxe Double or Twin Room
Stayed 3 nights in September 2015

A very nice stay”

location, service, clean

Very nice stay in Pelham. Great location, very helpful staff and clean room. Room decorations are nice.

Reviewed September 27, 2015

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10.0
Exceptional
YAN from China
Couple
Deluxe Double or Twin Room
Stayed 1 night in September 2017

i”

Great location,very friendly and helpful serves. I will choose this hotel again when I be back to London.

Reviewed September 28, 2017

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10.0
Exceptional
FOO from Singapore
Solo traveler
Deluxe Double or Twin Room
Stayed 1 night in February 2019

Superb stay”

The hotel is in a very posh area, with the metro line just opposite and lots of posh eateries around. The hotel staff were very good & polite too. Really good stay after a long hols from spain before flying back to singapore.

Reviewed February 21, 2019

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9.2
Exceptional
Sooyoung
Business traveler
Deluxe Double or Twin Room
Stayed 3 nights in February 2019

ALWAYS FANTASTIC”

I always stay in this hotel because of fantastic location + great interior design + very clean room.

Reviewed February 15, 2019

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8.0
Excellent
Anne from United Kingdom
Couple
Deluxe Double or Twin Room
Stayed 3 nights in December 2018

Short stay at Christmas ”

Excellent location, Good friendly staff at all levels. Rooms very comfortable and well equipped. Good selection of bars and eateries on your doorstep. Museums around the corner and underground station across the road gives easy access to the city. Will definitely be back.

Reviewed December 24, 2018

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10.0
Exceptional
Nancy from United States
Couple
Superior Double Room
Stayed 3 nights in December 2016

Perfect small "English" hotel”

Attentive staff, lovely room, located near the tube station. Delightful stay!

Reviewed January 02, 2017

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7.6
Very good
David from United Kingdom
Family with teens
Executive Triple Room
Stayed 2 nights in October 2016

Amazing location ”

Very nice property however too pricey for a triple room. The room was way too tiny for three people with no space at all to move. They had to move furniture around and keep it all in one corner to fit the extra bed.

Reviewed July 25, 2017

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7.3
Very good
Nynke from Netherlands
Business traveler
Deluxe Double or Twin Room
Stayed 1 night in November 2015

views?”

atmosphere, decor and comfort

I have stayed twice recently, both times in an delux room. I requested a quiet room and got a room at the back (211 & 208:) one had a view of a blind wall, the other of fire escapes. Both had the noise of external extractors going all night - sp not that quiet!

Reviewed December 03, 2015

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7.6
Very good
Denise from United States
Solo traveler
Deluxe Double or Twin Room
Stayed 5 nights in November 2016

Breakfast of some kind would have been nice to be included in costs...as it was not cheap.”

I did not like the fact that the hotel was non refundable and had to be paid in full ahead. This may deter me from staying here again or recommending it.

Reviewed December 03, 2016

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10.0
Exceptional
John from United States
Business traveler
Executive Triple Room
Stayed 1 night in December 2016

23 years of excellence”

My favorite boutique hotel in the world

Reviewed December 18, 2016

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9.2
Exceptional
WONG from Singapore
Family with teens
Superior Double Room
Stayed 3 nights in September 2018

I had a beautiful English cottage style room.”

Staff was esp. Helpful as i had sprained my knee .

Reviewed October 01, 2018

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8.8
Excellent
Dale
Solo traveler
Superior Double Room
Stayed 5 nights in May 2019

Excellent”

Staff was very friendly and eager to help. Great bed!

Reviewed May 12, 2019

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10.0
Exceptional
Padthongtew from Thailand
Couple
Superior Double Room
Stayed 1 night in October 2015

lovely Hotel”

Room Staff Location

we come again

Reviewed December 02, 2015

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6.4
Good
Charley from Australia
Business traveler
Superior Double Room
Stayed 7 nights in April 2016

Cosy room, but no spark in staff”

Looking forward to a lot more, but beautiful library to work in and sensational location

Reviewed May 16, 2016

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12
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