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The Ritz-Carlton, Astana
Deluxe Room, Guest Room, 1 King, City View, The Ritz-Carlton, Astana in Nur-Sultan
Exterior view, The Ritz-Carlton, Astana in Nur-Sultan
Lobby, The Ritz-Carlton, Astana in Nur-Sultan
Lobby, The Ritz-Carlton, Astana in Nur-Sultan
Interior view, The Ritz-Carlton, Astana in Nur-Sultan
Swimming pool, The Ritz-Carlton, Astana in Nur-Sultan

Removed from saved list

9.4

Exceptional

392 reviews

392 reviews

See map
See map

9.3

Exceptional

Location rating score

Exceptional location
Parking
FREE
Nearby landmarks
Triumphal Arch Mangilik El 50 m
Singing Fountain 250 m
Has Sanat 400 m
The Baiterek Tower 570 m
Bayterek Monument 580 m
Gallery Aru Art 870 m
Kazakhstan Ministry of Foreign Affairs 880 m
Keruyen 880 m
Monument to Khan Kenesary 1.6 km
Park of Lovers 1.8 km

The Ritz-Carlton, Astana

16 Dostyq Street, Yesil District, Nur-Sultan, Kazakhstan, 020000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Yesil District part of Nur-Sultan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Nursultan Nazarbayev International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Free Wi-Fi in all rooms!

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Pets allowed

Swimming pool [indoor]

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Value for money8.5
Location rating9.3

Rooms available at The Ritz-Carlton, Astana

Ritz-Carlton Suite, 1 Bedroom Suite, 1 King, City view
...
  • Room size: 270 m²/2906 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite, 1 King, City view
...
  • Room size: 115 m²/1238 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room, Guest Room, 1 King, City View
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
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Club level, Guest room, 1 King, City view
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
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Junior Suite, 1 King, City view
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
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Club level, Guest room, 2 Queen, City view
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 queen beds
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Carlton Suite, 1 Bedroom Suite, 1 King
...
  • Room size: 153 m²/1647 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Room, Guest room, 2 Queen
...
  • Room size: 40 m²/431 ft²
  • Outdoor view
  • 2 queen beds
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Premium Room, Guest room, 1 King, City view
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ritz Carlton Suite
...
  • Room size: 270 m²/2906 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does The Ritz-Carlton, Astana have a swimming pool?

While lounging at The Ritz-Carlton, Astana, you can take pleasure in the swimming pool facility to get your day started the right way with a splash for a refreshing morning or evening.

Does The Ritz-Carlton, Astana have a fitness center?

The Ritz-Carlton, Astana offers 24-hour fitness center that is fittingly situated at the tip of your finger, making it possible for you to get your daily exercise routine in at any hour of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.

Does The Ritz-Carlton, Astana provide dry cleaning services?

Yes! The Ritz-Carlton, Astana provides dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.

What types of facilities are available for kids at The Ritz-Carlton, Astana?

The Ritz-Carlton, Astana features an extensive coverage of accessible facilities for visitors who require additional assistance such as Audible alarms in all public hallways, Self-closing doors on all guest rooms and suites , Access all room by interior corridor, Valet parking outfitted for wheelchair, and Mobility accessibility in some rooms for greater comfort throughout your stay at this property. This property has a total of 41 accessible facilities to assure guests remain secure throughout their stay. Please contact the property for more information on how they can further assist your needs to better accommodate you.

How many rooms does The Ritz-Carlton, Astana have?

The Ritz-Carlton, Astana has a total of 157 rooms.

What is the verified guest review consensus about The Ritz-Carlton, Astana's swimming pool?

100.0% of our past customer evaluations have given an optimistic review and remarks about this property's swimming pool. You can look up on more detailed customer reviews, and comments for The Ritz-Carlton, Astana down in the review section.

What is the verified guest review consensus about The Ritz-Carlton, Astana's spa?

67.0% of our past customer assessments have given a positive appraisal and comments about this property's spa. You can look up on more detailed customer reviews, and comments for The Ritz-Carlton, Astana down in the review section.

What is the typical rating that verified Business travelers' have given to The Ritz-Carlton, Astana?

Past business travelers that have stayed at this property have given The Ritz-Carlton, Astana an average rating of 9.4. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at The Ritz-Carlton, Astana?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the designated time frame may be charged an additional fee.

What is the closest airport to The Ritz-Carlton, Astana?

The closest airport to The Ritz-Carlton, Astana is Nursultan Nazarbayev International Airport, 11.0 km away.

See map

Explore the neighborhood

Overall rating:

9.4

Exceptional
392 reviews
Cleanliness
9.4
Facilities
9.4
Location
9.3
Read all reviews >
More about The Ritz-Carlton, Astana

More about The Ritz-Carlton, Astana

The Ritz-Carlton, Astana

With a wide range of services catered to both business and leisure travelers, The Ritz-Carlton, Astana makes sure you get the best out of your stay.
The superior services and facilities offered at The Ritz-Carlton, Astana will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Nur-Sultan can be assisted with the car hire services available here.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Ritz-Carlton, Astana.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at The Ritz-Carlton, Astana. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at The Ritz-Carlton, Astana, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
If you like to eat in the privacy of your room, The Ritz-Carlton, Astana can arrange to have groceries delivered to your doorstep. The hotel even has in-house cooking amenities such as shared kitchen for its most selective guests.
The Ritz-Carlton, Astana promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at The Ritz-Carlton, Astana ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at The Ritz-Carlton, Astana gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's yoga room and hiking trails. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.

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Amenities and facilities

Exceptional
Facilities

9.4

Languages spoken
  • English
  • Russian
Accessibility
  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in some rooms
  • Assistive listening devices provided for meetings
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Flashing door knockers in some rooms
  • Lever handles on all guest room doors
  • Lowered electrical outlets in some rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Room and suites access through exterior corridor
  • Room windows that open
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • Valet parking outfitted for wheelchair
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Game room
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Hand sanitizer
  • Hotel room service app
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Safe dining setup
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
Access
  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • pet bowls
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes dryer
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Exterior corridor
  • Free bottled water
  • Fruits/snacks
  • Hair dryer
  • Hand sanitizer
  • Heating
  • Hypoallergenic
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Mini bar
  • On-demand movies
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
  • Wine glasses
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • American
  • Continental
  • Vegetarian
  • Gluten-free
  • Buffet
Restaurants on site
Mokki
  • Cuisine: European, Local, Grill/BBQ
  • Menu: Buffet, A-la-carte
ӨZEN
  • Cuisine: American, European, International
  • Menu: Buffet
Selfie
  • Cuisine: European, International, Local
  • Menu: Buffet

Location

16 Dostyq Street, Yesil District, Nur-Sultan, Kazakhstan, 020000
Exceptional
Location

9.3

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee30000 KZT
Extras
  • Breakfast charge (unless included in room price)15000 KZT
The property
  • Number of rooms 157

Reviews of The Ritz-Carlton, Astana from real guests

Provided by verified guests of Agoda
9.2
Exceptional
Cleanliness9.4
Facilities9.4
Location9.3
Service9.4
Value for money8.5
High score for Nur-Sultan
Rating
9+ Exceptional (1)
8-9 Excellent (0)
7-8 Very Good (0)
6-7 Good (0)
<6 Below Expectation (0)
Time of the year
Mar - May (0)
Jun - Aug (1)
Sep - Nov (0)
Dec - Feb (0)

Show reviews that mention 

Showing 1 review
9.2
Exceptional
Shaun from United Kingdom
Solo traveler
Deluxe Room, Guest Room, 1 King, City View
Stayed 1 night in July 2018

Expensive, but very nice”

This is an expensive but excellent hotel and I would stay here again. The rooms and facilities are excellent. Good location, comfy bed, good shower, good Wifi, good staff. I did get charged extra for an early check in which I was not aware of until I checked out.

Reviewed October 04, 2018

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