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Swimming pool [outdoor], The Shells Resort & Spa - Phu Quoc in Phu Quoc Island
Premium Deluxe Ocean View - Bathroom, The Shells Resort & Spa - Phu Quoc in Phu Quoc Island
a large swimming pool in a hotel room, The Shells Resort & Spa - Phu Quoc in Phu Quoc Island
Lobby, The Shells Resort & Spa - Phu Quoc in Phu Quoc Island
a beach with umbrellas and lounge chairs, The Shells Resort & Spa - Phu Quoc in Phu Quoc Island
Swimming pool [outdoor], The Shells Resort & Spa - Phu Quoc in Phu Quoc Island
a man and a woman sitting in the water under an umbrella, The Shells Resort & Spa - Phu Quoc in Phu Quoc Island

Removed from saved list

8.4

Excellent

2,720 reviews

2,720 reviews

Beach67
Housekeeping59
View58
See map
See map

7.8

Very good

Location rating score

Very good location - 2.78 kilometers from city center
Parking
FREE
Popular landmarks
Long Beach 3.1 km
Duong Dong Market 3.3 km
Phu Quoc Countryside 9.4 km
Phu Quoc Waterfall 10.2 km
Vinwonders Phu Quoc 15.2 km
Vinpearl Safari 15.8 km
Ho Quoc Temple 17.2 km
Sao Beach 22.5 km
Phu Quoc Prison 23.6 km
Nearby landmarks
La Paloma 1.6 km
Snorkeling spot 2.0 km
PQ LITTLE MART 2.3 km
Doi's Store 2.3 km
Phu Quoc Gallery of Contemporary Art (GoCA) 2.4 km
K+Mark 2.5 km
Da Ban Stream 2.7 km
Fish Sauce Factory 2.8 km
Phu Quoc Crafts 2.8 km
Fruits 2.8 km

The Shells Resort & Spa - Phu Quoc

Ganh Gio Beach, Ong Lang, Phu Quoc Island, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Ong Lang part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Check-in [24-hour]

Excellent room comfort & quality

Free airport transfer

Excellent breakfast

Excellent view

Wellness

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Spa

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money8.5
Distance to city center4 km
Location rating7.8
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport10.5 km

Rooms available at The Shells Resort & Spa - Phu Quoc

Exceptional
Room comfort & quality

9.1

Luxury Villa Garden View
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 king bed or 2 single beds
Enter dates to see prices
Luxury Villa Pool Side
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Villa Poolside
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 king bed or 2 single beds
Enter dates to see prices
Family Suite Ocean View
...
  • Room size: 135 m²/1453 ft²
  • Ocean view
  • 2 single beds and 1 king be...
Enter dates to see prices
Luxury Suite Ocean View
...
  • Room size: 123 m²/1324 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Premium Deluxe Ocean View
...
  • Room size: 75 m²/807 ft²
  • Ocean view
  • 1 king bed or 2 single beds
Enter dates to see prices
Luxury Villa with Poolside 1 King bed
...
  • Room size: 80 m²/861 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Other
...
  • Room size: 80 m²/861 ft²
Enter dates to see prices
Family Suite, 2 Bedrooms, Ocean View
...
  • Room size: 135 m²/1453 ft²
Enter dates to see prices
Courtyard Villa Pool View - Free Spa & Airport Transfer
...
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Shells Resort & Spa - Phu Quoc?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Shells Resort & Spa - Phu Quoc?

A stay at The Shells Resort & Spa - Phu Quoc also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, The Shells Resort & Spa - Phu Quoc has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the resort can arrange taxi service.

Is breakfast offered at The Shells Resort & Spa - Phu Quoc?

Wake up to a great buffet breakfast at The Shells Resort & Spa - Phu Quoc. Adults can enjoy breakfast offered with an additional charge of 350000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at The Shells Resort & Spa - Phu Quoc?

The Shells Resort & Spa - Phu Quoc features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at The Shells Resort & Spa - Phu Quoc?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Shells Resort & Spa - Phu Quoc. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at The Shells Resort & Spa - Phu Quoc?

On-site venues and convenient event services make The Shells Resort & Spa - Phu Quoc an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Shells Resort & Spa - Phu Quoc?

The Shells Resort & Spa - Phu Quoc does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby The Shells Resort & Spa - Phu Quoc?

The Shells Resort & Spa - Phu Quoc is located in Ong Lang, famous for good restaurants such as Sunset Resturant, Cottage Village Restaurant and Midori Restaurant & Lounge.

What popular shopping places are close to The Shells Resort & Spa - Phu Quoc?

Shopping options in The Shells Resort & Spa - Phu Quoc’s Ong Lang neighborhood include PQ LITTLE MART.

What are popular attractions near The Shells Resort & Spa - Phu Quoc?

The Shells Resort & Spa - Phu Quoc is located in Ong Lang area, which is famous for attractions such as Phu Quoc Gallery of Contemporary Art (GoCA).

What popular beaches are close to The Shells Resort & Spa - Phu Quoc?

The Shells Resort & Spa - Phu Quoc is located in the Ong Lang area, which includes Ong Lang Beach and Cua Can Beach.

What popular natural sightseeing spots are close to The Shells Resort & Spa - Phu Quoc?

The Shells Resort & Spa - Phu Quoc is located within Ong Lang, which makes it conveniently close to natural sights including Happy Farm PQ.

See map

Explore the neighborhood

What people love about The Shells Resort & Spa - Phu Quoc

  • 9.6

    Exceptional
    Spaciousness

    "The villas were spacious, clean, and private."

    Ái

    |

    September 26, 2022

  • 9.2

    Exceptional
    Staff 

    "Rooms were very clean and staff were really nice."

    Thi

    |

    September 11, 2022

  • 9.6

    Exceptional
    Location

    "If you are looking for a short break from the hustling and bustling city, The Shells Resort Ph Quoc is a great place to stay in."

    Therese

    |

    October 23, 2022

Property ranking|Compared to 786 Phu Quoc Island properties
See all rankings
Room comfort score
9.1/10
Room size
99 sqm.
Cleanliness score
8.8/10
Value for money score
8.5/10
Better than
98
%
of Phu Quoc Island properties
Bigger than
95
%
of Phu Quoc Island properties
Better than
88
%
of Phu Quoc Island properties
Better than
82
%
of Phu Quoc Island properties
Overall rating:

8.4

Excellent
2,720 reviews
Cleanliness
8.8
Facilities
8.5
Location
7.8
Read all reviews >
What travelers say they love:
Overall it is clean and calm hotel for your choice.
angie from Malaysia
Family with older children
More about The Shells Resort & Spa - Phu Quoc

More about The Shells Resort & Spa - Phu Quoc

The Shells Resort & Spa - Phu Quoc

Getting in and around Phu Quoc Island is a breeze when staying at The Shells Resort & Spa - Phu Quoc, located right in the heart of the city. Get ready for an adventure with a stay at The Shells Resort & Spa - Phu Quoc.
The Shells Resort & Spa - Phu Quoc offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and shuttle services provided by the resort make it easy to plan your day trips, sightseeing, and more around Phu Quoc Island. If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site.
The resort provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at The Shells Resort & Spa - Phu Quoc guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at The Shells Resort & Spa - Phu Quoc include special design features like a balcony or terrace. In-room entertainment such as in-room video streaming and cable TV is provided for guests in some selected rooms.
The resort also offers bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at The Shells Resort & Spa - Phu Quoc. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar can be as fun as a night out with your travel companions.
The Shells Resort & Spa - Phu Quoc offers unique recreational opportunities for all guests. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

One doesn't need to look far as the resort enjoys close proximity to sightseeing options and local attractions. The best way to remember your time in Phu Quoc Island is with a nice gift at Duong Dong Market located about 3.3 km away.


Reasons to stay here

Guests who stayed here rated the facilities above 89% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 95% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Phu Quoc Island.

Show less

Amenities and facilities

Excellent
Facilities

8.5

Most talked about facilities

Beach

48 mentions

Swimming Pool

35 mentions

Breakfast

31 mentions

Food & Dining

20 mentions

Languages spoken
  • English
  • Vietnamese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Massage
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Umbrella
  • Wi-Fi [free]

Food and dining

Restaurants on site
Flow Restaurant
  • Cuisine: Asian, International, Local
  • Menu: Buffet, A-la-carte

Location

Ganh Gio Beach, Ong Lang, Phu Quoc Island, Vietnam
Very good
Location

7.8

Airports
  • Phu Quoc International Airport (PQC) - Vietnam
    10.5 km
  • Sihanouk International Airport (KOS) - Cambodia
    50.3 km
Hospital or clinic
  • Phu Quoc Hospital
    3.9 km
Shopping
  • Duong Dong Market
    3.3 km
Convenience store
  • PQ Little Mart
    2.3 km

What's nearby

Popular landmarks
  • Long Beach
    3.1 km
  • Duong Dong Market
    3.3 km
  • Phu Quoc Countryside
    9.4 km
  • Phu Quoc Waterfall
    10.2 km
  • Vinwonders Phu Quoc
    15.2 km
  • Vinpearl Safari
    15.8 km
  • Ho Quoc Temple
    17.2 km
  • Sao Beach
    22.5 km
  • Phu Quoc Prison
    23.6 km
Nearby landmarks
  • La Paloma
    1.6 km
  • Snorkeling spot
    2.0 km
  • PQ LITTLE MART
    2.3 km
  • Doi's Store
    2.3 km
  • Phu Quoc Gallery of Contemporary Art (GoCA)
    2.4 km
  • K+Mark
    2.5 km
  • Da Ban Stream
    2.7 km
  • Fish Sauce Factory
    2.8 km
  • Phu Quoc Crafts
    2.8 km
  • Fruits
    2.8 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Extra bed is available upon request for certain room types. Please refer to the individual room descriptions for more information.
    The maximum number of extra beds permitted in a room is 1.
    Children under 6 years old stay for free if using existing bed.
    Children 6-11 years old will be charged VND 250,000 per child per night if using existing bed.
    Children 6-11 years old will be charged VND 600,000 per child per night with extra bed or sofa bed included (dependent on the room types).
    Children from 12 years old and adults will be charged VND 850,000 per person per night with extra bed or sofa bed included (dependent on the room types).

    Shuttle service is available at the property as per hotel's timetable. Guests are required to contact the property at least 48 hours in advance to check the schedule and make the reservation.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee0 VND
  • Distance from city center4 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)350000 VND
The property
  • Number of bars/lounges2
  • Number of floors2
  • Number of restaurants1
  • Number of rooms 134
  • Room voltage220
  • Year property opened2014

Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Beach bar will be closed from May to Oct due to rainy season.

Villa Pool will be closed for maintenance until further notice.

Reviews of The Shells Resort & Spa - Phu Quoc from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.8
Facilities8.5
Location7.8
Room comfort and quality9.1
Service8.6
Value for money8.5
High score for Phu Quoc Island
Rating
9+ Exceptional (613)
8-9 Excellent (242)
7-8 Very Good (241)
6-7 Good (82)
<6 Below Expectation (161)
Time of the year
Mar - May (306)
Jun - Aug (304)
Sep - Nov (318)
Dec - Feb (411)
All guests (2,720)
All room types
All languages

Show reviews that mention 

Showing 1,339 verified guest comments
12345
10.0
Exceptional
SIOW from Singapore
Group
Family Suite Ocean View
Stayed 2 nights in June 2019

Love it to max”

I truely enjoyed my 3 days 2 nights weekend trip in The Shell Resort at Phu Quoc. The free breakfast and free 2 ways transports that came with the booking really make travelling to the resort an easy breezy one. Love the peaceful calm not so crowded and very near to resort private beach, love the swing on the coconut tree, love the pool, love the food. But, service at Waves Spa need to be improved. Front desk of spa was OK and friendly, but the masseuse did not really take privacy seriously. They did not put down the curtain of the massage room even when we request so, and there is a clear glass panel on the door where everyone can see us clearly from outside. And it was really my first time doing back body scrub by sitting up, and they just keep open and close the door while we were naked and waiting for our massage/scrub. Not sure if it is language barrier or just their style, but it was not a great experience and feeling very weird. But i give a 5 stars as the rest are fantastic!

Reviewed June 24, 2019

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10.0
Exceptional
Joanne from Australia
Couple
Premium Deluxe Ocean View
Stayed 4 nights in December 2019

Exceptional”

This is a beautiful hotel. The resort is located a short taxi ride out of the hustle and bustle of Phu Quoc. This suited the vacation I was after as it was a more tranquil atmosphere in comparison to some of the other resorts that we saw in our stay. The pool is great. I think they would benefit from having more staff on during breakfast. As it is very busy time and they were a little slow to clean and set tables and refilling the buffet breakfast. I

Reviewed December 26, 2019

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10.0
Exceptional
ng from Malaysia
Group
Luxury Villa Garden View
Stayed 3 nights in February 2019

Exceptional”

Hotel is clean. hotel even provide services to book taxi for the guests. and free flow of cocktail at evening on certain times. we was not notified during check in but we found out after 2nd night of stay. i ask for an arrangement of birthday cake from the hotel to throw a suprise for my friend and the hotel suprise us with decoration in the room. overall is a good experience there but the room aircond is not cold enough fot me.

Reviewed February 26, 2019

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10.0
Exceptional
James from Vietnam
Solo traveler
Luxury Villa Garden View
Stayed 3 nights in July 2022

Hidden Gem”

Great location which is not too far from the city. If you prefer the standalone and not the hotel-style room, go with the villa but then you probably will tradeoff with the sea view. You have all the privacy if you're staying in the villa and even when i'm staying pretty near to the reception, it's just a 3 mins walk to the restaurant and beach. Beach is pretty small but good enough to take some good photos. I went during the rainy season so the pool bar was not open but the compound is less crowded. Bike rental is available from the reception which costs less than USD10 a day. Overall, i enjoyed my stay there and probably consider staying there again.

Reviewed July 11, 2022

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Dear James, We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a Happy hour refreshing cocktail buy 1 get 1 every day (15h00 - 17h00) or take part in a romantic dinner at Flow Restaurant. Thanks your 10* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ha Nguyen Kim Thu (FOM) &The Management Team!

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The Shells Resort & Spa - Phu Quoc
10.0
Exceptional
Thu from Vietnam
Group
Luxury Villa Garden View
Stayed 1 night in March 2021

Perfect stay for a day or two”

The beach was nice. The staff were amazing. The food was varied but not great except for the desserts. There was a mistake made by the receptionist and the manager corrected it right away. When I enquired about the reason for changing my room since it didn't look like the picture, they offered to show me the original room and they were willing to move me to the room I saw on Agoda. All in all, I was very pleased with the service of the hotel and impressed with the professionalism of the manager.

Reviewed March 28, 2021

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9.6
Exceptional
Vu from Vietnam
Family with young children
Luxury Villa Garden View
Stayed 3 nights in March 2019

Almost perfect!”

This is my 2nd visit to the Shells. The first time they only had one main building facing the ocean and now the place is well populated with many villas. I must say I am well impressed with how much has been improved since my first visit. Staff were friendly and always went out of the way to help you. The room is impeccably clean and well appointed. We had a slight issue with the TV remote but it wasnt a deal breaker and we did not use the TV at all during our stay. Due to a booking mishap I ended up booking a non refundable villa a week earlier than intended, but the Shells reservation staff was kind enough to extend the booking for me and I was only charged the first night. My son loved the buggy rides and in some occasions the buggy staff were happy to extend his ride which was very generous of him. Only thing I would like to comment is the food. While many things have improved, the food didnt. The a la carte menu and breakfast spread remained uninspiring (and expensive)

Reviewed March 26, 2019

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10.0
Exceptional
Tiffany from United States
Couple
Luxury Villa Garden View
Stayed 3 nights in September 2019

We felt like Royalty”

We stayed here for my birthday during our trip to Asia. I received Two birthday cakes and had a relaxing time. It rained two out of three days we were there, but thats to be expected during monsoon season. I loved our bungalo, the bed was extremely comfy and the bathroom and tub was pure luxury. We loved our waitress Doe, and the rest of the staff also provided anything we needed happily. We enjoyed swimming at the multiple pools (although the pool bars weren't open for obvious weather reasons) and had the place to ourselves a lot of the time. We rented scooters from the front desk and braved the traffic :)

Reviewed October 01, 2019

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9.6
Exceptional
Hân from Vietnam
Couple
Luxury Villa Garden View
Stayed 2 nights in July 2019

It's worth the price”

Pros: Came to Phu Quoc during rainy season. Therefore, there weren't many things to do much on this island but this resort has saved our trip. The room was very nice, private and clean. Love the bathtub and the huge bed. They provided many things for you so you don't need to bring much in your luggage: 6 Towels, umbrellas, and even lint brush,.. Staffs were very helpful. The pool was big and nice, I love the pool lounge chairs which were under water. The beach was okay and quite rocky. Didn't see any bar open during my stay. Pick-up car at the airport was punctual. I wish they had cocktails menu inside the room but the mini bar was okay enough. Cons: The only thing I would complain is our bike that we rented was not in good condition, even we paid quite a lot for 2 days (250.000vnd a day). The raincoat they provided was also smelly and not clean.

Reviewed July 29, 2019

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10.0
Exceptional
Sarah from Hong Kong SAR, China
Couple
Premium Deluxe Ocean View
Stayed 3 nights in June 2019

Highly recommend this hotel - it was fantastic!”

Very good experience at the Shells resort & spa. The room was exceptional and the staff were very helpful and accommodating if we needed anything extra in our room and responded very quickly. I would recommend this to anyone travelling to phu quoc who wants to be close to Duong Dong (10mins Sarah by taxi), have a choice of 2 swimming pools to enjoy and also have the luxury of being on the beach. I will definitely be staying with you again! Thank you to everyone at The Shells for such a fantastic 3 nights!

Reviewed June 11, 2019

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10.0
Exceptional
HYOJIN from South Korea
Solo traveler
Villa Poolside
Stayed 2 nights in July 2019

100% satisfied with the pool villa room ”

i stayed in the pool villa room for 2 nights, and it was quiet, clean, spacious, comfortable ! my friend and i were 100% satisfied with the room ! (we moved to the ocean view room for the last night, but i recommend the pool villa room.) FYI, the main swimming pool closes at 9pm.

Reviewed July 26, 2019

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10.0
Exceptional
Suzanne from Vietnam
Couple
Villa Poolside
Stayed 9 nights in December 2021

Wonderful Getaway”

This resort is magical. We are staying two weeks and the staff is so helpful and kind. The food is good and the pool fantastic. There are nice size rooms with beach and pool view and there are separate pool villas. There is a lot of privacy here and you feel like you are away from it all! We have tried both and enjoyed thoroughly! Don't miss out. We will be back!

Reviewed January 01, 2022

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9.6
Exceptional
CHEW from Malaysia
Family with young children
Luxury Villa Garden View
Stayed 4 nights in March 2019

Fantastic stay & good services!”

We spent a relaxing and unforgettable 5D4N for our Phu Quoc trip. Spacious room with greenery environment surrounding our villa. Strategy location to view the beautiful sunset from the infinity swimming pool. Varity breakfast buffet and the in house ala carte menu are delicious too. There are live band musician and singer for the dinner section at the beach front restaurant and provided free flow mocktail & red wine from 7pm-8pm daily. Just drink as much as you can! Friendly staff with fluent English speaking. They located us at the villa which is nearby restaurant as we travel along with baby and surprising us with the complimentary birthday cake for our little one! They are so loving and caring. Heartwarming and appreciated for their special arrangement. Free buggy service from your villa to reception/restaurant. Located at the hidden gem nearby Ong Lang beach which is 10 minutes drive via motorbike renting from hotel (VDN150,000 for 4 hours) or by private taxi. Highly recommend The Shells Resort & Spa to those who are looking for a serene and good atmosphere 4 star hotel at Phu Quoc!!!

Reviewed March 28, 2019

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9.6
Exceptional
NGUYEN from Vietnam
Couple
Luxury Villa Garden View
Stayed 2 nights in October 2020

Nice resort with friendly staffs”

I stayed in a deluxe villa with garden view. The room was very beautiful with separated garden, everything was clean and nice. TV didn't have many choices and could not connect to internet. Staffs were super friendly and helpful. There were also electronic buggy buses to move around in the resort. Shuttle bus between airport and resort was also provided freely. The beach was not a plus, small and boring. The location was quite faraway from landscapes, foods, and other beautiful resorts of Phu Quoc (took you around $4 to go to Phu Quoc's night market by cab).

Reviewed November 02, 2020

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10.0
Exceptional
tien from Vietnam
Couple
Premium Deluxe Ocean View
Stayed 2 nights in March 2020

One of the best resort in Phu Quoc”

We've been travelling to a few a different resort in Phu Quoc. And this by far the best experience. Room are very spacious, good breakfast and the resort restaurant have really nice food. Drinks are not over price and they even provide free cocktails in the evening for guests. We will definitely come back.

Reviewed March 14, 2020

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9.6
Exceptional
cherry from Malaysia
Couple
Luxury Villa Garden View
Stayed 4 nights in July 2019

Superb”

Very good resort. Had a great time here. Private Beach is clean and the pool is great. View is great. Spa and massages also ok. Location near to town, many taxi available and the charges is very reasonable. You can book day trip with the taxi too. Breakfast is great as they change menu everyday. Complimentary drink during certain period of the day (Would be great if they could extend a bit more LOL). Buggy service is available, but sometime takes too long. Need to improve on this.

Reviewed July 24, 2019

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10.0
Exceptional
Nguyen from Vietnam
Family with teens
Premium Deluxe Ocean View
Stayed 1 night in February 2022

Nice hotel”

Not many variety for breakfast but A la carte menu is nice. Interior facility is worn out a bit. The hotel should provide room guest with flip flop for pool/beach usage. Beach is small but swim-able. Flexible for early check in if room available. However, extra charge for children makes room rate higher than other hotels which offer free stay for 2 children under 16.

Reviewed February 08, 2022

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9.6
Exceptional
Michelle from Australia
Couple
Villa Poolside
Stayed 1 night in March 2020

I always try to visit when at Phu Quoc Island”

Pros: villas, free cocktails 6.15pm-7pm most nights, Fillipino Band, lovely staff, gym (small), delicious food, breakfast ok, beautiful looking resort, not far from town. Cons: unfortunately 1 beach I would never swim in as it’s too close to town and despite the resorts best efforts - there’s too much floating rubbish. Not their fault - the town’s fault. I love this resort and have been coming since it first opened in late 2014. I travel to VN a lot and it is one place I always try to get to at the end of my trip to relax before traveling home. This trip we had intended to stay 5 nites but got caught up in travel bans and had to leave early. They were totally understanding and sympathetic to our situation. I wish all the lovely staff the best in these hard times. See you again when things clear up.

Reviewed March 27, 2020

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9.6
Exceptional
Michelle from Australia
Couple
Luxury Villa Garden View
Stayed 3 nights in March 2020

One of my favorite resorts”

Pros: villas, free cocktails 6.15pm-7pm most nights, Fillipino Band, lovely staff, gym (small), delicious food, breakfast ok, beautiful looking resort, not far from town. Cons: unfortunately 1 beach I would never swim in as it’s too close to town and despite the resorts best efforts - there’s too much floating rubbish. Not their fault - the town’s fault. I love this resort and have been coming since it first opened in late 2014. I travel to VN a lot and it is one place I always try to get to at the end of my trip to relax before traveling home. This trip we had intended to stay 5 nites but got caught up in travel bans and had to leave early. They were totally understanding and sympathetic to our situation. I wish all the lovely staff the best in these hard times. See you again when things clear up.

Reviewed March 27, 2020

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10.0
Exceptional
Duy from Vietnam
Group
Premium Deluxe Ocean View
Stayed 3 nights in July 2020

Great service and nice room”

The room service and airport transfer are really excellent. Nice view from room, need to improve the breakfast menu.

Reviewed July 12, 2020

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9.6
Exceptional
Chen from Malaysia
Couple
Villa Poolside
Stayed 3 nights in May 2019

Pleasant stay with top notch service! ”

Had an enjoyable stay there for 3 nights! The garden villa room was really comfortable with a private pool. Totally worth the price! Each and every staff we met there was really helpful and attentive. If you're looking for a relaxing stay, this is the place for you! Only downside for us would be the location, as there's nothing much in the vicinity and everywhere else is only accessible via cabs. But bonus point is the cabs are easily available at any time. Would definitely revisit!

Reviewed May 31, 2019

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