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The Westin Tokyo
Deluxe Suite King, Club lounge access, 1 Bedroom Suite - Room plan, The Westin Tokyo in Tokyo
Exterior view, The Westin Tokyo in Tokyo
Lobby, The Westin Tokyo in Tokyo
Lobby, The Westin Tokyo in Tokyo
Fitness center, The Westin Tokyo in Tokyo
Fitness center, The Westin Tokyo in Tokyo

Removed from saved list

8.7

Excellent

581 reviews

581 reviews

Breakfast2
View2
Housekeeping2
See map
See map

8.6

Excellent

Location rating score

Excellent location - 1.93 kilometers from city center
Exceptional for walking
Parking
Available
Walkable places
Tokyo-to Shashin Bijutsukan
190 m
Tokyo Photographic Art Museum
200 m
Yebisu Garden Place Tower
200 m
Yebisu Garden Place
200 m
Sky Lounge
210 m
Popular landmarks
Shibuya Crossing
2.4 km
Tokyo Tower
3.3 km
Meiji Jingu
4.2 km
Shinjuku Gyoen National Garden
5.0 km
Ginza
5.8 km
Closest landmarks
Sapporo Beer Station Yebisu
260 m
America Bridge Park
350 m
Embassy of Zimbabwe
420 m
Institute for Nature Study (Shizen Kyōiku-en)
470 m
Embassy of Algeria
530 m

The Westin Tokyo

1-4-1 Mita, Ebisu, Tokyo, Japan, 153-8580 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Ebisu part of Tokyo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

730 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Currency exchange

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Facilities

Front desk [24-hour]

Bicycle rental

Valet parking

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.0
Location rating8.6
Nearest airportHaneda Airport (HND)
Distance to airport11.8 km

Rooms available at The Westin Tokyo

Excellent
Room comfort & quality

8.8

Executive Room, Club lounge access, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Executive Room, Club lounge access, Guest room, 2 Double
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Deluxe Room, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe Suite King, Club lounge access, 1 Bedroom Suite
...
  • Room size: 84 m²/904 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Imperial Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 210 m²/2260 ft²
  • Separate shower/bathtub
  • 1 king bed
Enter dates to see prices
Deluxe Room, Guest room, 2 Double
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Executive Suite, Club lounge access, 1 King, High floor
...
  • Room size: 126 m²/1356 ft²
  • Separate shower/bathtub
  • 1 king bed
Enter dates to see prices
Presidential Suite, Club lounge access, 1 King, High floor
...
  • Room size: 210 m²/2260 ft²
  • Separate shower/bathtub
  • 1 king bed
Enter dates to see prices
Deluxe Suite 2 Double, Club lounge access, 1 Bedroom Suite
...
  • Room size: 84 m²/904 ft²
  • Separate shower/bathtub
  • 2 double beds
Enter dates to see prices
Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does The Westin Tokyo provide dry cleaning services?

Yes! The Westin Tokyo offers dry cleaning service that is available all throughout your stay, ensuring you're always looking your best in your favorite outfit. Please contact the property for more information.

What is the average travel time to a nearby airport from The Westin Tokyo?

The average travel time to get from The Westin Tokyo to the airport is 120 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

When was The Westin Tokyo built?

The Westin Tokyo was built in 1994.

In which languages can The Westin Tokyo's personnel communicate?

The Westin Tokyo can speak in 3 languages and supports widely used languages such as English and Mandarin Chinese for guest visitors visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What payment cards are supported at The Westin Tokyo?

The Westin Tokyo accepts up to 5, with payment card options such as MasterCard, American Express, and Visa.

What do past guests love most about The Westin Tokyo?

Past guests that stayed at The Westin Tokyo have given this property a rating of 9.009 for its excellent cleanliness as the major highlight for their stay.

What is the average rating that past Solo travelers' have given to The Westin Tokyo?

Verified solo travelers that have stayed at this property have given The Westin Tokyo an average rating of 8.6. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Business travelers' have given to The Westin Tokyo?

Verified business travelers that have stayed at this property have given The Westin Tokyo an average rating of 8.8. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Couples' have given to The Westin Tokyo?

Past couple travelers that have stayed at this property have given The Westin Tokyo an average rating of 8.6. You can look up on more descriptive customer assessments, and comments by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that past Families with young children have given to The Westin Tokyo?

Past families with young children that have stayed at this property have given The Westin Tokyo an average rating of 8.4. You can look up more descriptive customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What are popular points of interest near The Westin Tokyo?

The Westin Tokyo’s location in the Ebisu neighborhood makes it in close proximity to well-known points of interest including Hachiko and Shibuya Crossing.

What people love about The Westin Tokyo

  • 10

    Exceptional
    Cleanliness

    "Our room was immaculately clean when we arrived and was maintained meticulously each day."

    Elizabeth

    |

    August 26, 2023

  • 10

    Exceptional
    Cleanliness

    "Large and clean rooms."

    Raymond

    |

    May 7, 2023

  • 8.4

    Excellent
    Location

    "Location is great for Ebisu."

    Timothy

    |

    June 1, 2023

Overall rating:

8.7

Excellent
581 reviews
Cleanliness
9.0
Facilities
8.4
Location
8.6
Read all reviews >
More about The Westin Tokyo

More about The Westin Tokyo

Experience Luxury and Comfort at The Westin Tokyo

The Westin Tokyo is a 5.0 star hotel located in Tokyo, Japan that offers a wide range of world-class facilities to its guests. From 24-hour room service, laundry service, safety deposit boxes, and tours to valet parking, concierge, and shuttle service, the hotel ensures that guests have a hassle-free stay. The hotel also features a coffee shop, bar, restaurant, and poolside bar that serve delectable cuisine and refreshing beverages. Guests can relax and rejuvenate in the hotel's spa, sauna, steamroom, hot tub, and fitness center that offer massage services, executive lounge access, and free Wi-Fi. The Westin Tokyo also provides air conditioning, bathrobes, daily newspaper, in-house movies, hairdryer, television, mini-bar, satellite/cable TV, refrigerator, and designated smoking area in all its rooms. Guests can start their day with a sumptuous breakfast buffet or continental breakfast and avail facilities like dry cleaning, express check-in/check-out, car hire, luggage storage, daily housekeeping, gift/souvenir shop, grocery deliveries, taxi service, and free 24-hour fitness center. With onsite self-parking and car park charges applied, The Westin Tokyo is the perfect destination for a luxurious and comfortable stay in Tokyo.

Luxurious Room Types at The Westin Tokyo

The Westin Tokyo offers a variety of luxurious room types to cater to every guest's needs. Choose from Deluxe Rooms with 1 King or 2 Double beds, Executive Rooms with 1 King or 2 Single beds, or the spacious Deluxe and Executive Suites with Club Lounge access. For the ultimate indulgence, guests can opt for the Imperial Suite or the Presidential Suite, both with Club Lounge access and a sprawling 210 square meters of space. Run Of House rooms are also available, offering a comfortable stay with a choice of King, Queen, Double, or Single beds.

A Haven of Comfort and Hospitality

The Westin Tokyo has received rave reviews from its guests, who have nothing but praise for the hotel's top-notch amenities and excellent service. Visitors love the spacious and comfortable rooms, which offer a peaceful and relaxing atmosphere. The hotel's location is also a major plus, making it easy to explore the city and its many attractions. Guests have also been impressed by the friendly and efficient staff, particularly the Bell Desk staff, who go above and beyond to ensure a pleasant stay. The hotel's hospitality is also top-notch, with a delicious breakfast buffet featuring a wide range of tasty options. With so much to offer, it's no wonder that guests are eager to return to The Westin Tokyo for their next visit to Japan.

The Westin Tokyo: A Haven of Comfort and Exceptional Staff Performance

The Westin Tokyo has garnered an impressive overall rating of 8.5 on Agoda, with its exceptional staff performance and comfort earning high marks from satisfied guests. The hotel's facilities, including a fitness center and indoor pool, received an impressive rating of 8.4, while its cleanliness was rated a stellar 9.0. Although food and dining received a slightly lower score of 7.9, guests still praised the hotel for its exceptional value, with a rating of 8.0. Additionally, the hotel's prime location in the heart of Tokyo earned an 8.6 rating, making it an ideal choice for travelers looking to explore the city. All in all, The Westin Tokyo is a haven of comfort and exceptional staff performance that is sure to exceed the expectations of even the most discerning travelers.

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Amenities and facilities

Excellent
Facilities

8.4

Most talked about facilities

Breakfast

5 mentions

Housekeeping

4 mentions

Food & Dining

3 mentions

Internet

2 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
Accessibility
  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Accessible concierge desk
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered night guards on some guest room doors
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Room windows that open
  • Safety chains and/or latches on all guest doors
  • Secondary locks on all room windows
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- all rooms
  • Transfer showers in all guest rooms
  • TTY/TTD compatibilty in some rooms
  • Valet parking outfitted for wheelchair
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental

Food and dining

Breakfast options
  • American
Restaurants on site
ザ・テラス
  • Cuisine: European
  • Menu: A-la-carte
龍天門
  • Cuisine: Chinese, Szechuan
  • Menu: Buffet
  • Cuisine: Japanese, Sushi
  • Menu: Buffet
恵比寿
  • Cuisine: Japanese, Grill/BBQ
  • Menu: Buffet
ビクターズ
  • Cuisine: French
  • Menu: Buffet

Location

1-4-1 Mita, Ebisu, Tokyo, Japan, 153-8580
Excellent
Location

8.6

Airports
  • Haneda Airport (HND)
    11.8 km 22 min drive
  • Narita International Airport (NRT)
    62.9 km 59 min drive
Public transportation
  • Ebisu Train Station
    760 m 10 min walk
  • Meguro Train Station
    820 m 11 min walk
Hospital or clinic
  • Tokyo Metropolitan Hiroo Hospital
    830 m 11 min walk
Shopping
  • Ameyoko Shopping Street
    9.3 km
Convenience store
  • Family Mart
    1.8 km 5 min drive
Cash withdrawal
  • ATM
    160 m 3 min walk

What's nearby

Popular landmarks
  • Shibuya Crossing
    2.4 km
  • Tokyo Tower
    3.3 km
  • Meiji Jingu
    4.2 km
  • Shinjuku Gyoen National Garden
    5.0 km
  • Ginza
    5.8 km
  • Tokyo Metropolitan Government Building observation room
    5.8 km
  • Ueno Park
    9.8 km
  • Asakusa
    10.8 km
  • Sensoji Temple
    11.0 km
  • Tokyo Skytree
    11.5 km
Nearby landmarks
  • Tokyo-to Shashin Bijutsukan
    190 m
  • Tokyo Photographic Art Museum
    200 m
  • Yebisu Garden Place Tower
    200 m
  • Yebisu Garden Place
    200 m
  • Sky Lounge
    210 m
  • Yebisu Garden Cinema
    220 m
  • La Vinee
    220 m
  • Museum of Yebisu Beer
    220 m
  • Yebisu Beer Museum
    230 m
  • Sapporo Beer Station Yebisu
    260 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra bed requests are applicable to guest rooms with one king bed and suites only. Additional charge applies.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)120
Extras
  • Breakfast charge (unless included in room price)3905 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors22
  • Number of restaurants5
  • Number of rooms 438
  • Year property opened1994
Parking
  • Daily parking fee3000 JPY

Property announcements

The hotel is undergoing renovation work while maintaining normal operations. Noisy work may be noticed in specific areas 11am-3pm Monday-Saturday.

Due to hotel renovation noise may be noticed 10am-4pm Mon-Sat. Westin Club Lounge will be closed Jul 18 - end of Nov.

Reviews of The Westin Tokyo from real guests

Provided by verified guests of Agoda
8.5
Cleanliness9.0
Facilities8.4
Location8.6
Room comfort and quality8.8
Service8.7
Value for money8.0
High score for Tokyo
Rating
9+ Exceptional (52)
8-9 Excellent (26)
7-8 Very Good (33)
6-7 Good (7)
<6 Below Expectation (11)
Time of the year
Mar - May (30)
Jun - Aug (41)
Sep - Nov (25)
Dec - Feb (33)

Show reviews that mention 

Showing 129 verified guest comments
12345
7.2
Very good
Taizo from Japan
Solo traveler
Deluxe Room, Guest room, 2 Double
Stayed 3 nights in December 2021

Beautiful architecture ”

Has unique value of location and architectural aspects of this hotel

Reviewed December 26, 2021

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9.2
Exceptional
Richard from United States
Family with teens
Stayed 4 nights in June 2017

Exceptional”

Westin was excellent in every way. Cost was high, but compared to Japan it was reasonable for what it offered. Greatest of locations. Chinese restaurant was average at best and pricy for offering. Needs work for international audience I would highly recommend the Westin Tokyo Hotel for international guest. Overall it is a 5 Star facility. Rick

Reviewed July 04, 2017

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8.0
Excellent
Michael from Australia
Couple
Stayed 3 nights in January 2014

Nice stopover”

Large rooms, comfortable, good service

Stayed at the Westin for 3 days. The check in and service at front of house was excellent. The rooms were very large for hotels in Tokyo (western style size) and comfortable and well appointed. It had the level of service that you would come to expect from a Westin. Whilst the hotel is about 500-600m from Yebisu station, the walk is entirely covered through a mall which is useful in Winter.

Reviewed February 15, 2014

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8.0
Excellent
Grant from United States
Business traveler
Stayed 2 nights in May 2015

Very nice, but will be due for renovation soon”

Good size room, good location if your meetings are on the west side of Tokyo (Ebisu, Shibuya), good breakfast at Exec Club

Very nice -- big comfortable room, nice staff. Negatives: (1) has not been renovated since built in the mid-90s, so starting to get a little dated, (2) they charge $15 per day for WiFi (pet peeve!), and (3) alone among the 10+ Tokyo hotels for which I have booked rooms through Agoda, they insisted on charging an addition 200 yen per night in "city tax." At every other hotel I have ever stayed at in Tokyo, the Agoda payment covered all taxes. At first they explained that it is because they are in Tokyo (but why haven't other Tokyo hotels charged it??), then tried to say their contract with Agoda is different from other Tokyo hotels. Not a lot of money, but irritating to be gouged something that other hotels do not.

Reviewed May 24, 2015

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7.7
Very good
Patricia from Indonesia
Couple
Stayed 3 nights in October 2013

Nice stay”

Comfortable, easy access to public transport, easy to find good food

Westin is near from Ebezu station, so very easy for us to explore Tokyo. Across the hotel there is Mitsukoshi shopping mall where you can find all best things of Japan. Unfortunately the voucher was room only, so we don't have a chance to try their breakfast buffet. Basically we are recommend this hotel.

Reviewed October 18, 2013

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9.3
Exceptional
Kevin from United States
Business traveler
Stayed 8 nights in November 2013

Standard business hotel.”

Location service cleanliness

Great. Clean and nice but not super cheap. Overall a good experience and I definitely recommend it for travelers looking for us quality hotel in Japan. Ebisu has all needs for food and shopping, and transportation.

Reviewed December 11, 2013

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7.7
Very good
Christina from Singapore
Couple
Stayed 2 nights in February 2013

Pleasantly convenient stay at the Westin Tokyo”

Location, price, room.

We has a pleasant stay at the Westin Tokyo, great location and reasonably priced for Tokyo standards, the Airport shuttle dropped us off at the door and on departure we didn't have to go far!

Reviewed December 04, 2013

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8.8
Excellent
Timothy from Australia
Business traveler
Stayed 3 nights in June 2017

Great room - food needs a revamp”

It serves all of the great business traveller needs. Great room and lots of attentive staff. Only downside was the food and beverage. For a great foodie town like Tokyo I was underwhelmed by the food options and the speed of food service. Lesson here is to eat outside the hotel

Reviewed June 19, 2017

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8.7
Excellent
Ivy from United States
Family with teens
Stayed 6 nights in December 2015

Hotel is great but breakfast buffet was boring. ”

Hotel staff are extremely polite. They speak superb English. Clean and very accommodating.

Overall It was great, it was not far from the train station Ebisu station. However, We were there all week and we were eating same breakfast everyday. They didn't even change single thing. Imagine if we stayed longer. We were getting sick of the same food every single day.

Reviewed January 06, 2016

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9.2
Exceptional
Tom from Belgium
Business traveler
Stayed 1 night in November 2016

Excellent business hotel”

Was here for meetings at the hotel. Room is well appointed and spacious with views over the small park nearby (and Tokyo Tower in the distance). Professional staff as one would expect. Good breakfast selection.

Reviewed December 05, 2016

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8.0
Excellent
Robert from Philippines
Couple
Stayed 1 night in April 2015

great hotel”

spacious and clean room

I was quite satisfied with my stay here, albeit short. location was somewhat convenient, as ebisu station was easily accessible to major tourist attractions. however, there was a 10 minute walk from the station to the hotel, which would be quite tiring after a long day of sightseeing.

Reviewed April 09, 2015

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9.3
Exceptional
GILBERT from United States
Couple
Stayed 2 nights in October 2013

LUXURIOUS AND FRIENDLY”

INVESTED QUALITY, TRAINED STAFF, AMPLE LIVING SPACE

AN OASIS IN TOKYO. HAVE STAYED HERE 4 TIMES, WHEN NEEDING A BREAK FROM THE BUSY-NESS OF SHINJUKU AND MARUNOICHI. ALWAYS A PLEASANT STAY. SETBACK WAS A CHARGE FOR WIRELESS IN THE ROOM.

Reviewed October 18, 2013

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7.6
Very good
Timothy from Thailand
Business traveler
Stayed 1 night in July 2019

Old, needs a refurb, but does the job”

Good - big rooms, lots of space. Location close to train station with lots of options for restaurants and cafes (but not bars). Bad - is looking dated. Old "royal" or colonial look is out of place in Tokyo. Tech in the room is old, air con only worked part of the time, room service bland and un exciting. Punchline - a fine hotel but too expensive for the condition it is in

Reviewed July 07, 2019

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8.4
Excellent
Sara from France
Business traveler
Stayed 6 nights in May 2016

Large room in a nice area”

Staff was good, speaking good English. The gym is a bit small and crowded but the view on Tokyo roofs is priceless. The rooms are spacious and the bathrooms very nice.

Reviewed May 30, 2016

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5.7
Catherina from United States
Family with young children
Stayed 4 nights in August 2014

Dissappointing for roperty”

View on one side of the building, large bathrooms in rooms and one staff member in executive lounge

The Tokyo Westin did not meet our expectations that generally are in great locations, have top notch rooms, great service and are family friendly. The Tokyo Westin is located not really near anything; cab rides are expensive and the subway is a 10/15 minute walk. Rooms look dated; furniture and carpet worn. Service was polite, but not accommodating, we had several facility issues (broken a/c, toilet running, etc) that the staff grudgingly had to help us and made us feel bad asking for them to be addressed.

Reviewed September 02, 2014

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8.0
Excellent
Crystal from Philippines
Group
Stayed 2 nights in June 2017

Almost Perfect”

It was almost perfect. Especially loved the Japanese breakfast. A bit of a walk to the actual train track but liked the fact that it's away from the hustle and bustle. We checked out early but left our bags at concierge which we picked up three hours after. Found out upon arriving in Sapporo that left some things at the room. Called the hotel and expressed disappointment as to why they couldn't have informed me that we forgot some things considering there was enough window. Anyway thankfully they managed to send to me in Manila (waived hotel fee because I said they shouldn't be charging me anything in the first place) and parcel arrived safe and complete. Rooms could use updating.

Reviewed June 08, 2017

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8.8
Excellent
JASON from Australia
Business traveler
Stayed 1 night in September 2016

Great hotel”

10min walk to Ebisu and plenty of good food to be found close by.

Reviewed September 30, 2016

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9.7
Exceptional
SHUHUN from China
Solo traveler
Stayed 2 nights in December 2013

Value, tidy and comfortable hotel”

Location, Value and Quality

The location of this hotel is good, though it took 15 minutes to walk to subway. There are many good shopping places and restaurants around. And it is well downtown located. The staffs are very nice and considerable. And room is with high quality. I will visit again next time.

Reviewed August 28, 2014

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9.6
Exceptional
Prangkaew from Thailand
Business traveler
Stayed 3 nights in June 2018

Great hotel”

Love the room and everything. Price is a bit on the expensive side, but kinda worth it anyway. Will definitely coming back.

Reviewed April 11, 2019

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7.3
Very good
hiroshi from Japan
Couple
Stayed 1 night in August 2013

Nice and neat compact over night stay.”

Nice room, good service by the employees, and location being close to where I wanted to go about.

It was a good deal. I liked the location as well. I would use The Westin again when good offers were out.

Reviewed August 14, 2013

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