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Exterior view, Tuan Chau Holiday Villa in Hạ Long
Deluxe Pine Hill Villa, Tuan Chau Holiday Villa in Hạ Long
Swimming pool [outdoor], Tuan Chau Holiday Villa in Hạ Long
Swimming pool [outdoor], Tuan Chau Holiday Villa in Hạ Long
Tuan Chau Holiday Villa
Tuan Chau Holiday Villa
Exterior view, Tuan Chau Holiday Villa in Hạ Long

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6.9

Good

167 reviews

167 reviews

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See map
See map

7.8

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Dong Thien Cung 3.1 km
Dau Go Gotto 3.6 km
Hon Ga Choi Island 5.5 km
Bai Chay Bridge 8.5 km
Soi Sim Island 12.2 km
Sung Sot Cave 13.9 km
Cua Van Fishing Village 18.8 km
Luon Caves 20.0 km
Nearby landmarks
Tuan Chau Beach 100 m
Bikini Island Beach 390 m
Tuan Chau Harbour 690 m
Paradise Bay Beach 750 m
Tuan Chau International Tourist Island 880 m
Dong Thien Cung 3.1 km
Heavenly Palace Cave 3.2 km
Dau Go Gotto 3.6 km
Lao Cau Islet 3.7 km
family mart 3.7 km

Tuan Chau Holiday Villa

Tuan Chau Island, Ha Long city, Tuan Chau Island, Hạ Long, Vietnam - See map

Get your trip off to a great start with a stay at this property, which offers car park free of charge. Conveniently situated in the Tuan Chau Island part of Hạ Long, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and steamroom on-site.

Highlights

Check-in [24-hour]

Airport transfer

Private beach

Currency exchange

Sauna

Wellness

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Swimming pool [outdoor]

Facilities

Airport transfer

Valet parking

Shuttle service

Front desk [24-hour]

Spa

Swimming pool [outdoor]

Beachfront

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Hạ Long every 7 minutes on Agoda.com
Value for money6.7
Distance to city center20 km
Location rating7.8
Nearest airportCat Bi International Airport (HPH)
Distance to airport30.2 km

Rooms available at Tuan Chau Holiday Villa

Deluxe Beach Front
...
  • Room size: 49 m²/527 ft²
  • Beach view
  • 2 single beds and 1 double ...
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Deluxe Promenade Villa
...
  • Room size: 40 m²/431 ft²
  • Nature view
  • 1 double bed and 2 single b...
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Deluxe Pine Hill Villa
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds and 1 double ...
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Deluxe Room, Balcony (Deluxe Pine Hill)
...
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    Single room - Premium - Sea View
    ...
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      DELUXE HOUSE 2 BEDS
      ...
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        Double Com
        ...
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          Twin/Double Room
          ...
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            Pine Hill Villa (2 Single Bed / 1 King Bed)
            ...
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              DELUXE HOUSE 2 BEDS WATER VIEW
              ...
                Enter dates to see prices

                Frequently asked questions

                What time is check-in and check-out at Tuan Chau Holiday Villa?

                Check-in is from 12:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                How do I get to Tuan Chau Holiday Villa?

                Tuan Chau Holiday Villa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 100 VND. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Tuan Chau Holiday Villa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Tuan Chau Holiday Villa has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hạ Long with private transportation, the resort can arrange both taxis or car rental.

                Is breakfast offered at Tuan Chau Holiday Villa?

                Adults can enjoy breakfast offered with an additional charge of 10 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

                What are my dining options at Tuan Chau Holiday Villa?

                Tuan Chau Holiday Villa features an on-site restaurant for your dining convenience.

                What is the smoking policy at Tuan Chau Holiday Villa?

                Tuan Chau Holiday Villa does permit smoking in some areas and is not 100% smoke-free.

                What restaurants are nearby Tuan Chau Holiday Villa?

                Restaurants including Sandy Bay Beach Bar & Restaurant and 1958 Restaurant are popular in Tuan Chau Holiday Villa’s neighborhood which is known as Tuan Chau Island.

                What are popular attractions near Tuan Chau Holiday Villa?

                Guests at Tuan Chau Holiday Villa can easily visit Halong Pearl Museum located in the Tuan Chau Island area.

                What popular beaches are close to Tuan Chau Holiday Villa?

                Guests at Tuan Chau Holiday Villa can easily visit Tuan Chau Beach, Bikini Island Beach and Paradise Bay Beach in the Tuan Chau Island area.

                What popular natural sightseeing spots are close to Tuan Chau Holiday Villa?

                Tuan Chau Holiday Villa is located in the Tuan Chau Island area, which is famous for natural sightseeing destinations such as Heavenly Palace Cave.

                See map

                Explore the neighborhood

                Property ranking|Compared to 782 Hạ Long properties
                See all rankings
                Room comfort score
                7/10
                Room size
                42 sqm.
                Location score
                7.8/10
                Service score
                6.9/10
                Better than
                92
                %
                of Hạ Long properties
                Bigger than
                90
                %
                of Hạ Long properties
                Better than
                80
                %
                of Hạ Long properties
                Better than
                76
                %
                of Hạ Long properties
                Overall rating:

                6.9

                Good
                167 reviews
                Cleanliness
                7.0
                Facilities
                6.9
                Location
                7.8
                Read all reviews >
                More about Tuan Chau Holiday Villa

                More about Tuan Chau Holiday Villa

                Tuan Chau Holiday Villa

                Put yourself into a special and relaxing space in Hạ Long at the atmospheric Tuan Chau Holiday Villa.
                Take advantage of a wealth of unrivaled services and amenities at Tuan Chau Holiday Villa. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the resort can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the resort make it easy to plan your day trips, sightseeing, and more around Hạ Long.
                If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site. The resort provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the resort, your favorite travel outfits will be kept clean and available with laundry service provided on-site.
                For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
                Each guestroom at Tuan Chau Holiday Villa is furnished and equipped with handy amenities. Some rooms at Tuan Chau Holiday Villa are equipped with air conditioning for your convenience. Some rooms at Tuan Chau Holiday Villa include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
                The resort also offers a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


                Dining and things to do

                Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar can be as fun as a night out with your travel companions. Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
                Throughout the day, you can enjoy the activities offered at Tuan Chau Holiday Villa. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
                Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Water sports are incredibly convenient with boats provided by Tuan Chau Holiday Villa. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


                Around the property

                One doesn't need to look far as the resort enjoys close proximity to sightseeing options and local attractions. The most popular local attraction is probably Dau Go Gotto only 3.6 km away. How far are you willing to explore? Take the perfect ocean adventure with a day trip to Hon Ga Choi Island located 5.4 km away.


                Reasons to stay here

                Rooms don't get much cheaper than here, being less than 82% of the city's accommodation.
                Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 91% of the city's accommodation.
                It's hard to beat the room comfort here, which is rated higher than 91% of other accommodations in Hạ Long.

                Show less

                Amenities and facilities

                Good
                Facilities

                6.9

                Most talked about facilities

                Swimming Pool

                5 mentions

                Breakfast

                4 mentions

                Food & Dining

                3 mentions

                Beach

                3 mentions

                Languages spoken
                • English
                • Chinese [Mandarin]
                • Vietnamese
                Outdoor
                • Beachfront
                Internet access
                • Free Wi-Fi in all rooms!
                • Wi-Fi in public areas
                Things to do, ways to relax
                • Billiards
                • Boating
                • Garden
                • Massage
                • Private beach
                • Sauna
                • Spa
                • Steamroom
                • Swimming pool [outdoor]
                • Ticket services
                • Tours
                Dining, drinking, and snacking
                • Bar
                • BBQ facilities
                • Coffee shop
                • Poolside bar
                • Restaurants
                • Room service [24-hour]
                Services and conveniences
                • Cash withdrawal
                • Concierge
                • Currency exchange
                • Daily housekeeping
                • Doorman
                • Elevator
                • Laundry service
                • Luggage storage
                • Safety deposit boxes
                • Salon
                • Shops
                • Smoking area
                For the kids
                • Family room
                • Playground
                • Swimming pool [kids]
                Access
                • Check-in/out [express]
                • Check-in/out [private]
                • Check-in [24-hour]
                • Front desk [24-hour]
                • Pets allowed
                • Security [24-hour]
                Getting around
                • Airport transfer
                • Car park [free of charge]
                • Car park [on-site]
                • Rental car
                • Shuttle service
                • Taxi service
                • Valet parking
                Available in all rooms
                • Air conditioning
                • Balcony/terrace
                • Bathrobes
                • Coffee/tea maker
                • Desk
                • Free bottled water
                • Hair dryer
                • Mirror
                • Non-smoking
                • Satellite/cable channels
                • Seating area
                • Shower
                • Slippers
                • Sofa
                • Telephone
                • Toiletries
                • Towels
                • Umbrella

                Location

                Tuan Chau Island, Ha Long city, Tuan Chau Island, Hạ Long, Vietnam
                Very good
                Location

                7.8

                Airports
                • Cat Bi International Airport (HPH)
                  30.2 km
                Public transportation
                • Halong Train Station
                  5.5 km
                Hospital or clinic
                • Bệnh viện Quốc tế Hạ Long
                  4.3 km
                Shopping
                • Bai Chay Commercial Center
                  7.2 km
                Cash withdrawal
                • ATM on-site

                What's nearby

                Popular landmarks
                • Dong Thien Cung
                  3.1 km
                • Dau Go Gotto
                  3.6 km
                • Hon Ga Choi Island
                  5.5 km
                • Bai Chay Bridge
                  8.5 km
                • Soi Sim Island
                  12.2 km
                • Sung Sot Cave
                  13.9 km
                • Cua Van Fishing Village
                  18.8 km
                • Luon Caves
                  20.0 km
                Nearby landmarks
                • Tuan Chau Beach
                  100 m
                • Bikini Island Beach
                  390 m
                • Tuan Chau Harbour
                  690 m
                • Paradise Bay Beach
                  750 m
                • Tuan Chau International Tourist Island
                  880 m
                • Dong Thien Cung
                  3.1 km
                • Heavenly Palace Cave
                  3.2 km
                • Dau Go Gotto
                  3.6 km
                • Lao Cau Islet
                  3.7 km
                • family mart
                  3.7 km
                Distances shown are straight-line distances on the map. Actual travel distances may vary.

                Property policies

                Children and extra beds

                Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

                All children are welcome.

                Infant 0-1 year(s)
                Stay for free if using existing bedding.
                Baby cot/crib may be requested directly from the property.
                Children 2-5 year(s)
                Stay for free if using existing bedding.
                If you need an extra bed, it will incur an additional charge.
                Guests 6 years and older are considered as adults
                Must use an extra bed which will incur an additional charge.
                Others
                • When booking more than 5 rooms, different policies and additional supplements may apply.

                Some helpful facts

                Check-in/Check-out
                • Check-in from12:00
                • Check-out until12:00
                Getting around
                • Airport transfer fee100 VND
                • Distance from city center20 km
                • Travel time to airport (minutes)150
                Extras
                • Breakfast charge (unless included in room price)10 USD
                The property
                • Number of bars/lounges1
                • Number of restaurants1
                • Number of rooms 212
                • Room voltage220
                • Year property opened2003
                • Most recent renovation2010

                Reviews of Tuan Chau Holiday Villa from real guests

                Provided by verified guests of Agoda
                Cleanliness7.0
                Facilities6.9
                Location7.8
                Room comfort and quality7.0
                Service6.9
                Value for money6.7
                High score for Hạ Long
                Rating
                9+ Exceptional (11)
                8-9 Excellent (29)
                7-8 Very Good (40)
                6-7 Good (25)
                <6 Below Expectation (50)
                Time of the year
                Mar - May (40)
                Jun - Aug (57)
                Sep - Nov (36)
                Dec - Feb (22)
                All guests (167)
                All room types
                All languages

                Show reviews that mention 

                Showing 155 verified guest comments
                12345
                8.7
                Excellent
                Colin from Australia
                Family with teens
                Deluxe Beach Front
                Stayed 4 nights in March 2012

                Luxury in Vietnam”

                Very clean, nice gardens,attentive staff & 5*

                we were looking for somewhere to relax after a long dusty trip, tuan chau island villas did not disappoint, agreat change from vietnams normal hotels extremely clean, generous room size, bath rooms where the best we had seen, little more leg room in front of the toilet would have been nice but after previous bathrooms i'm not complaining. expect to pay more for food and drinks about triple what you have been. their is a free shuttle to the main shops/markets ,one way only and only leaves 3 time a day 2pm 4pm & 6pm and taxis are $7.50us each way. nice walk out to the ferry cost $2 us to catba island which is better than a junk tour of ha long bay. the villas are expansive for vietnam but for a cupple of days luxury well worth it.

                Reviewed April 11, 2012

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                9.7
                Exceptional
                Amanda from Australia
                Couple
                Deluxe Beach Front
                Stayed 2 nights in March 2012

                Lovely Resort but ghost town in off season”

                Pool, restaurant and bar

                the staff were very polite and always willing to help. they arranged a late airport transfer from hanoi when our flight to hai phong was cancelled at short notice. the resort was nice and would have had an awesome view of ha long bay if it wasn't for the miserable weather (not hotels fault though). rooms were big and very clean. the restaurant served delicious food and was well priced. the resort itself showed a lot of potential if a bit of money was spent in the upkeep of the park, and in the off season (which is when we traveled) it was like a ghost town, but then again so was the rest of the city. it would be great to see what the resort is like in the summer when it is fully functional. they arranged a tour of the bay by boat for us which was spectacular and very affordable. would we stay here again? definitely.

                Reviewed March 30, 2012

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                6.3
                Good
                Richard from United Kingdom
                Couple
                Deluxe Promenade Villa
                Stayed 8 nights in July 2012

                Nice hotel complex in quiet location with views”

                Views, access to Tuan Chau harbour, rooms (beach front)

                we booked this expecting a fairly low budget experience however we were pleasantly suprised. the food was ok, slightly better than expected and the views and gardens and hotel surrounds were really nice, apart from the partially constructed areas nearby. very handy for the beach resort place next door (which we never used) and for tuan chau marina which is where we got our cruise to halong bay, the beach front was nice although i chose not to swim in the polluted waters (really sad that the bay, a unesco site, is so polluted). the free wifi only seems to work in the main hotel area fyi. pool is nice.

                Reviewed July 19, 2012

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                5.7
                Eva from Austria
                Couple
                Deluxe Pine Hill Villa
                Stayed 1 night in May 2013

                hotel with no soul and no guests”

                nice room, good breakfast, wifi for free at public areas

                Tuan Chau Island is an artificial island close to Halong bay. We came in the low season, so there was barely no other guest and we felt very alone and everything seemed very soulless and empty. There is an adventure park on that island, but we haven't been there because we're not into something like that. We cancelled our stay for one night because we felt very bored. each restaurant on that island is extremely expensive. The beach was very polluted and disgusting. The hotel itself was nice, it was nicely decorated and very clean. We had no Wifi in the room, but it was for free in the public areas.

                Reviewed May 17, 2013

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                8.0
                Excellent
                Pham from Vietnam
                Family with young children
                Deluxe Promenade Villa
                Stayed 2 nights in July 2015

                Wonderful holiday”

                Room, food and services

                It is wonderful to stay at Tuan Chau. I loved it.

                Reviewed July 07, 2015

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                8.3
                Excellent
                Diana from South Africa
                Couple
                Deluxe Beach Front
                Stayed 1 night in October 2012

                Fantastic setting”

                Right on the beach

                Beautiful hotel in every way, very colonial looking, with massive rooms and beautiful gardens. The pool area is stunning. We were warmly welcomed and treated well by all the staff. Nothing to do at the hotel, but relax and enjoy the scenery, so if you are there for more than a day, you will need to find activities in other areas of the Island. We do not recommend eating in the hotel restaurant, it was possibly the worst food we have been served in a long time and on any trip we have been on recently. There are however lots of restaurants near the night market.

                Reviewed October 04, 2012

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                6.7
                Good
                Michael from United Kingdom
                Couple
                Stayed 3 nights in October 2011

                A lovely hotel in the wrong place.”

                Fabulous views

                Not quite sure how to explain this hotel. It was impressive, art deco in style but felt isolated rather than remote and romantic. Maybe just because it was low season? However, if you want the pool, bar and restaurant to yourself then great. Our block was lovely but smelt musty. The maid knocked on our door at 8am to clean our room! We told her to go away. We were away from our room all day, 6hrs, and it hadn't been cleaned when we returned. I had to call for loo rolls and our complimentary bottles of water. There were no staff attending the pool, so you had to go into the reception to order or to get someone to come and take food and drink order. Some of the staff were friendly, one on shift when we arrived and checked out was very good but most were useless. Restaurant food was okay but not fantastic, considering a meal was three times the price of restaurants in Hanoi! The service was useless. Not to the standards of a four star hotel and considering the price. Breakfast finished at 9am, in my opinion too early for a holiday resort. The amusement complex next door was weird but you could get a Pho Bo/Ga soup cheap! The marina beyond the amusement centre is under heavy construction so maybe there will be more bars and eating places within walking distance in the future? There was a free shuttle bus into Ha Long City. This ran three times a day mid afternoon, 5pm and 8pm but you had to make your own way back. This wasn't a problem as there were meter taxis in the city but watch the drivers, ours tried to short change us and probably would have had we not been outside our hotel reception. Personally, I wouldn't bother to go back as there are so many other places to choose from. So, yes the pictures make it look tempting but there's really no need to stop off here with Cat Bah a short boat trip away.

                Reviewed November 04, 2011

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                7.6
                Very good
                Kora from Canada
                Couple
                Deluxe Pine Hill Villa
                Stayed 2 nights in December 2016

                Lovely resort, dead in the off-season ”

                Pros: great prices in December, pool, private beach, helpful staff, beautiful room (furthest away but I nice view), hot shower was divine, our tv lost the English channel and they fixed it right away, buffet breakfast one day and a la cart the next but they made anything we asked for. The bed was sooo comfortable, not a rock but not a cloud. Cons: we went in the off-season so many things were closed, no mini bar in the room as advertised, the 24/7 restaurant had hours, though the staff were as helpful as they could, their English wasn't very good.. they told us many things (i.e. the dolphin show, nearby restaurants) were closed and we found out later they weren't! It's far away from Ha Long City/Bai Cha (?) town which was kind of annoying in the off season when we wanted to go to a different restaurant but probably would be ideal in the summer. Basically the place was a goat

                Reviewed December 28, 2016

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                9.7
                Exceptional
                Ian from Australia
                Solo traveler
                Deluxe Beach Front
                Stayed 4 nights in November 2012

                Great location large well appointed rooms”

                Resort style very friendly staff although English is limited very helpful refurbishment is excellent

                Wide variety of good quality food available the beachside location and the view to the Ha Long Bay scenery is magical this is a resort which will continue to expand over coming years and is a great place to unwind and just relax with every comfort.

                Reviewed November 19, 2012

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                8.7
                Excellent
                Nigel from Singapore
                Group
                Deluxe Pine Hill Villa
                Stayed 2 nights in June 2012

                Oasis in the country side”

                Luxurious villa

                Pleasantly surprised by the grandeur of the resort. My villa housed four rooms, and was sufficiently large for 3 people. Drawbacks were the lack of internet connectivity, leaky ceilings when raining, and distance to main reception building where amenities were located. Travel to and fro main reception building was via a golf buggy. There was also a themed park in the resort which we unfortunately had little time to visit.

                Reviewed July 02, 2012

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                8.7
                Excellent
                EDMUND from Singapore
                Family with teens
                Deluxe Promenade Villa
                Stayed 2 nights in December 2011

                Very comfortable hotel and excellent service”

                The rooms are super large and the bathrooms are huge. These bathrooms are approximately 10 x 10 feet and super luxurious. The buffet breakfast is very good and caters well to western tastes and the general ambience is one of extreme comfort.

                The hotel has a magnificient view of the bay and is right in the middle of the action. The internal transport of golf carts is good but the varying heights of the resorts makes it a wee bit elder unfrienly. The shuttle servive to Halong Town should have a system of delivering and picking up at designated places and times. This will surely make the stay at the resort more pleasant. The Hotel staff shold also be knowledgeable about the best restaurants on the mainland. During the winter season, the place is a little deserted and spooky. I would rate this resort a 6.5 / 10 during the winter months.

                Reviewed December 20, 2011

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                8.7
                Excellent
                Ian from Australia
                Group
                Deluxe Beach Front
                Stayed 4 nights in October 2011

                Spectacular location ,staff were very attentive.”

                No fuss approach to service with a smile.

                Most enjoyable holiday would recommend to anyone good value no fuss but with all amenities terrific pool area, access to the beach at doorstep only small problem was bed a little to firm but did not prevent sleep great bathroom once you learn to use the elaborate shower/spa feature.

                Reviewed October 27, 2011

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                7.3
                Very good
                LUC from United Kingdom
                Couple
                Deluxe Pine Hill Villa
                Stayed 2 nights in June 2012

                A very enjoyable stay”

                Relaxing location with a great view... and activities to do if you prefer

                A very enjoyable stay. The rooms were spacious and some have great views of Halong city and the Bay. We were here a day just before embarking on a cruise of the islands. For a four-star hotel we felt the price of the restaurant was quite reasonable. Breakfast was included and had a great selection of food types. There was also an activities/adventure park next door – however, it didn’t look that great (unless you’re with small children); so we gave that a miss.

                Reviewed July 03, 2012

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                7.0
                Very good
                elissa from Australia
                Couple
                Deluxe Promenade Villa
                Stayed 1 night in October 2012

                Had potentially but didnt quite cut it!”

                Lovely pool and rooms..great views

                Ok....so this is the only disappointment of our entire trip. Unfortunately the service was lacking. We were not greeted when we arrived, and had to carry our luggage into the hotel from the cab ourselves. If you have travelled to Vietnam you will know that this is very rare. When we arrived there was not another person in sight. This was ok...however Im including staff members. Our room was neat and tidy, and they had decorated our bed in rose petals, which was a lovely touch as we were honeymooners. This unfortunately was as good as it got! We ventured to the pool, which had an amazing outlook over Halong Bay. Truly a sensational view. We had to go to reception to ask for service for lunch and drinks. Again, unfortunately, every time we wanted service we had to seek it. It was a bit of a ghost town. We tried to make the most of it and played pool in the bar area, and then went to the restaurant for dinner. Again....it was unfortunate!! We were served uncooked beef...which is a bit scary, Im not talking rare, Im talking blue! After we came upon the blue beef, we then found a hair in the meal also. We left after this. It was a real "downer". Also I must mention we were two of four in the 150pax+ restaurant seating area. Hungry back in our room, we contemplated room service, but were really put off. So we sat on our balcony which did have amazing views and took in the scenery. About an hour later we were greeted with three staff members apologising for the restaurant mishap, they had with them a bottle of wine, some Vietnamese cakes and yoghurt. The staff were lovely and were very apologetic. I felt for them at this time, as I think they were very upset that we were disappointed. I must note - we didnt make a scene at the restaurant, just quietly slipped away. But they obviously noticed. Perhaps we just had a "bad day" at the resort...but I need to be honest here. I hope there are other reviews that are the opposite of mine!

                Reviewed October 21, 2012

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                6.0
                Daria from Russia
                Couple
                Deluxe Pine Hill Villa
                Stayed 6 nights in May 2012

                Place for quiet holliday”

                Private villas, good restaurant, private beach

                The hotel is the best place to stay for those who is looking for peace. The villas are quite nice with wonderful view out of the window. Though the rooms are a little old and worn out (example the lights tumbler by the bed was not working and the water in the bathroom was not sinking fast enough). Breakfast includes a variety of international and Asian dishes - enough but not too much. Private beach with white sand is great, so is the swimming pool. Do not count on too much attractions. All you can find on the Island is a entertainment park (dolphin show and laser show are worth watching for everyone, the rest only for children). All other attractions - cruise, restaurants, shops are in the nearest town - Halong (30 min by taxi).

                Reviewed June 02, 2012

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                6.7
                Good
                Chris from United States
                Couple
                Deluxe Beach Front
                Stayed 2 nights in October 2010

                Nice hotel but could be better”

                Delux Beachfront - Big room and bathroom, Restaurant is good
                the all-in-one steam room shower / jacuzzi bath that look fantastic was broken.

                I like many things about this hotel, but it had some things that really annoyed me. bathroom looks beautiful with the steam room jacuzzi bathtub combo but the electronics were broken so only the shower worked, and when i asked to change to another room staff replied "All room broken," I wasn't surprised at all because all hotels in Vietnam have something that is broken. Also the room has a old charm and looks lovely but sheets and the room itself smell like no one stayed in the room for several years. Buffet breakfast was good and dinner in the restaurant was good as well. the beach only 30 yards from my balcony was great also

                Reviewed October 16, 2010

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                6.3
                Good
                Grahame from Australia
                Family with young children
                Deluxe Beach Front
                Stayed 1 night in July 2012

                Large resort hotel”

                new resort hotel with a pool

                Nice large resort hotel. Room spacious and well equiped. Our room was a beach front villa with the view of access to the beach.This is OK when high tide otherwise forget it. Privacy is a bit of a concern as other guests help themselves to your veranda outside your room to sit,smoke and make phone calls. Staff are there on arrival and check in otherwise you are left alone. If you are happy to hang around the room and pool then this hotel is OK

                Reviewed July 14, 2012

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                7.3
                Very good
                james from United States
                Couple
                Deluxe Beach Front
                Stayed 1 night in July 2011

                Nice place, good value when booked on Agoda”

                all you need on site

                Spa, bar, restaurant and more on site to meet your needs, prices OK for the setting. Make sure you book through Agoda, price is higher at resort. On the beach, nice rooms, some defects, but fine for local standards. Wifi did not work in room, but fine downstairs in the lobby. Drink specials were a good price.

                Reviewed July 25, 2011

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                8.7
                Excellent
                Hoang from Vietnam
                Family with young children
                Deluxe Beach Front
                Stayed 2 nights in August 2013

                Enjoyed the stay at the hotel”

                Near the beach, big room and clean

                I had a good stay at the hotel, the room was clean and big, though the furniture is of low standard as compared to the stars that the resort is ranked.

                Reviewed August 16, 2013

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                7.7
                Very good
                Kim from Vietnam
                Family with young children
                Deluxe Pine Hill Villa
                Stayed 1 night in August 2012

                Great location but quite small room”

                privacy

                I got a very pleasant and enjoyfull holiday there. Nice and quiet beach, good meal, healthy environment. I will come back soon.

                Reviewed August 16, 2012

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