Check-in is from 01:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The homestay offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

Valley View Homestay is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the homestay know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Valley View Homestay also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the homestay. For those who wish to drive their own cars, Valley View Homestay has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Sapa with private transportation, the homestay can arrange car rental for you.

Adults can enjoy breakfast offered with an additional charge of 75000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the homestay.

Valley View Homestay does not permit smoking in any of its rooms, but allows smoking in designated areas.