Thank you Huong for your great comment.

Dear MR. /MS. /MRS. HEESU , First of all, I would like to thank you for your detailed and pertinent comments based on your extensive experience. We believe that your comments will definitely give a clear explanation to many guests who are not familiar with Hong Kong hotels, the environment and so on. Hong Kong is a place where there are fewer people and more land. Although it is a business community, we are also looking for friends like you. Your comments are very real and neutral, but it is indeed the real situation of Hong Kong hotels, so that other guests can make a reminder. We respect your comments and hope that you will come again next time. Yours regardless, AUSTIN NG

Dear MR. /MS. /MRS. Aira , We also want to remind you of this platform. We always recommend that guests use Hong Kong dollars or other equivalent foreign currency cash as a deposit. If there is no cash, they will also accept credit cards for pre-authorization. Under normal circumstances, the use of UnionPay credit card refund time is shorter, the use of VISA / MASTER credit card for a longer period of time, the bank recommended time is about one month for "thaw". If the customer does not have cash and uses a credit card instead, please note that the pre-authorization is only "freezing" but there is no charge. On individual banks' monthly statements, there may not be a charge or refund record, but it does not mean that there is no refund, but it depends on the refund of individual banks. We always recommend that you bring your own cash, if you do not need to use a credit card for pre-authorization. With every good, AUSTIN NG

Dear Valued Customers Bea, Thank you for your review. Here, we are very sorry that the internal facilities in the room are inconvenient for you. As the guest said, the room has advantages and disadvantages, and even some of them are fundamental problems of our small hotel. In addition, the variety of room types and the willingness to listen to the guests, but become our advantage. We are always happy to listen to our guests, or we can report to our staff at the front desk if necessary and try our best to meet the requirements of the guests. Some requests may also require early notice prior to check-in, so that the store can cater to different types of guests early. Thank you again for your review. Kindest respect, AUSTIN NG

Dear MR. /MS. /MRS. Pankaj , First of all, I would like to thank you for your detailed and pertinent comments based on your extensive experience. We believe that your comments will definitely give a clear explanation to many guests who are not familiar with Hong Kong hotels, the environment and so on. Hong Kong is a place where there are fewer people and more land. Although it is a business community, we are also looking for friends like you. Your comments are very real and neutral, but it is indeed the real situation of Hong Kong hotels, so that other guests can make a reminder. We respect your comments and hope that you will come again next time. Kindest respect, AUSTIN NG

Dear Guest Jonathan, Thank you for your review. The Mirador Mansion has been standing in a traditional tourist area—Tsim Sha Tsui—for more than half a century. The building has not been phased out over the years, but has achieved a geographical advantage. It only takes 20 meters to walk from Exit D2 of the subway station and 45 minutes to the airport bus. Famous attractions nearby include Harbour City, Victoria Harbor and Avenue of Stars, etc., all are about ten minutes on foot. If you have any enquiries, please feel free to ask the front desk staff. Thanks again for your review. yours most sincerely, AUSTIN NG

Dear MR. /MS. /MRS. Carol , First of all, I would like to thank you for your detailed and pertinent comments based on your extensive experience. We believe that your comments will definitely give a clear explanation to many guests who are not familiar with Hong Kong hotels, the environment and so on. Hong Kong is a place where there are fewer people and more land. Although it is a business community, we are also looking for friends like you. Your comments are very real and neutral, but it is indeed the real situation of Hong Kong hotels, so that other guests can make a reminder. We respect your comments and hope that you will come again next time. Thank you for your consideration, AUSTIN NG

Dear MR. /MS. /MRS. Maria , Thank you for your review. Hong Kong has a lot of land and prices are at the forefront of the world. As the operator of the reception, we understand that this equivalent price (such as the exchange of US dollars) is already the price of star-rated hotels in many foreign countries. So before we arrived at the front desk, we sent an email and so on, so that the guests were mentally prepared in advance. In addition, we also recommend that guests measure their needs before booking, such as room size, number of people, number of bags, etc., to avoid misunderstanding before check-in, to be a savvy traveler. Best wishes for your future, Austin NG

Dear MR. /MS. /MRS. chatsuda , Thank you for your review. Our hotel has been operating in Mirador Mansion for about 40 years of experience. We will also be entertained for the first time each stranger arrives, including a hotel guide for customers. You are also welcome to ask the front desk about Hong Kong at all times. There are many people, and the place is much different than the rest of the world, so it will show the real side when the room is introduced. Yours regardless, AUSTIN NG

Dear MR. /MS. /MRS. Ong , Thank you for your review. Our hotel has been operating in Mirador Mansion for about 40 years of experience. We will also be entertained for the first time each stranger arrives, including a hotel guide for customers. You are also welcome to ask the front desk about Hong Kong at all times. There are many people, and the place is much different than the rest of the world, so it will show the real side when the room is introduced. Due to the large number of rooms, the size, the equipment in the room, etc. are different. If the customer may bring a larger piece of luggage, please book a larger room early or check with the front desk. Early notice to reduce misunderstandings and facilitate the transfer of rooms, is also to continue to bring budget hotels to travelers around the world. Kindly thanks , AUSTIN NG

Dear MR. /MS. /MRS. Paula, I also want to make a reminder through this platform, the booker may choose to pay at the store. That is, the store will pre-authorize the amount of the credit card on the credit card before the arrival of the guest. Even if the freeze is successful, we will not charge the fee and will only freeze it in the guest account. When you arrive at the front desk, you can use the Hong Kong dollar cash or bank card (additional 5% handling fee) for the room rate. The previous pre-authorization (freeze) will be automatically cancelled (unfreeze) and the funds will be automatically refunded to the bank account. We also mentioned a number of information on the homepage of the website, etc. It is recommended that guests pay in Hong Kong dollars in cash to avoid misunderstandings. Thank you for your consideration, Austin NG

Dear Valued Customers Izzah , Thank you for your review. The Mirador Building stands unconsciously in the traditional tourist area—Tsim Sha Tsui has been around for more than half a century. The years have not eliminated the building, but it has achieved geographical advantages. It takes only 20 meters to walk from the D2 exit of the subway station and 45 minutes to the airport bus. Nearby famous attractions include Harbour City, Victoria Harbour and Avenue of Stars, all within a 10-minute walk. If you have any enquiries, please feel free to ask the front desk staff. Thanks again for your review. With every good, AUSTIN NG

Dear MR. /MS. /MRS. RIKA , Thank you for your review. Here, we are very sorry that the internal facilities in the room are inconvenient for you. As the guest said, the room has advantages and disadvantages, and even some of them are fundamental problems of our small hotel. In addition, the variety of room types and the willingness to listen to the guests, but become our advantage. We are always happy to listen to our guests, or we can report to our staff at the front desk if necessary and try our best to meet the requirements of the guests. Some requests may also require early notice prior to check-in, so that the store can cater to different types of guests early. Thank you again for your review. With the best wishes, AUSTIN NG

Dear MR. /MS. /MRS. julius , Thank you for your review. Our hotel has been operating in Mirador Mansion for about 40 years of experience. We will also be entertained for the first time each stranger arrives, including a hotel guide for customers. You are also welcome to ask the front desk about Hong Kong at all times. There are many people, and the place is much different than the rest of the world, so it will show the real side when the room is introduced. Respectively submitted, AUSTIN NG

Dear Valued Customers Heilynn, Thank you for your review. Here, we are very sorry that the internal facilities in the room are inconvenient for you. As the guest said, the room has advantages and disadvantages, and even some of them are fundamental problems of our small hotel. In addition, the variety of room types and the willingness to listen to the guests, but become our advantage. We are always happy to listen to our guests, or we can report to our staff at the front desk if necessary and try our best to meet the requirements of the guests. Some requests may also require early notice prior to check-in, so that the store can cater to different types of guests early. Thank you again for your review. Thank you for your consideration, AUSTIN NG

Dear MR. /MS. /MRS. Xu , First of all, I would like to thank you for your detailed and pertinent comments based on your extensive experience. We believe that your comments will definitely give a clear explanation to many guests who are not familiar with Hong Kong hotels, the environment and so on. Hong Kong is a place where there are fewer people and more land. Although it is a business community, we are also looking for friends like you. Your comments are very real and neutral, but it is indeed the real situation of Hong Kong hotels, so that other guests can make a reminder. We respect your comments and hope that you will come again next time. With the best wishes, AUSTIN NG

Dear Kazuya, appreciate for your great review and encouragement. Hope you would recommend more friends to come stay with us. Thank you and have a good day! William Li

Dear Valued Customers Monaliza, First of all, make an apology for your misunderstanding in the room. In the event of this incident, we immediately responded to you, such as checking the surveillance camera with the guests, and found no property damage, causing a misunderstanding. In the event of each incident, we focus on how to help the guests solve, "quickly flexible" or another advantage of our small hotel. The environment of the building, of course, the friends who came to Hong Kong for the first time may have a negative impression, but the cleanliness, safety and staff services of the rooms have always been indicators of continuous improvement. If the guest informs the staff immediately, the staff will try their best to meet the reasonable requirements of the guests. Thanks again for your valuable comments and apologies for the inconvenience. Kindly thanks , AUSTIN NG

Dear Valued Customers Kerryn , Hong Kong has a lot of land and prices are at the forefront of the world. As the operator of the reception, we understand that this equivalent price (such as the exchange of US dollars) is already the price of star-rated hotels in many foreign countries. So before we arrived at the front desk, we sent an email and so on, so that the guests were mentally prepared in advance. In addition, we also recommend that guests measure their needs before booking, such as room size, number of people, number of bags, etc., to avoid misunderstanding before check-in, to be a savvy traveler. Yours most sincerely, AUSTIN NG

Dear MR. /MS. /MRS. Steven, Thank you for your valuable suggestions. Hotel staff usually remind you of check-in and check-out time upon arrival. In addition, on the website, when guests queue up for check-in, etc., there are text reminders and so on. As a reminder on this platform, our check-out time is from 9 to 11 am. For early check-out or special requests, please express it to our staff at check-in. In addition, most hotels in Hong Kong are not twenty-four hours, the purpose is because of the shortage of manpower. We also provide staff to check out the guests outside of office hours, which may result in an administrative fee of HK$50. In fact, the administrative fee is not income, but the hard work of the employees, 24 hours on standby, even the holiday does not dare to relax; this should also be a model of the hotel industry. If you have specific requirements, please remind the waiter before check-in to reduce misunderstandings. Yours most sincerely, Austin NG