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Exterior view, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
Business center, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
a blue and white photo of a clock tower, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
a room filled with tables and chairs with paintings on them, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
a living room filled with furniture and a large window, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
a row of beach chairs sitting on top of a sandy beach, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
a beach with palm trees and palm trees, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island

Removed from saved list

8.3

Excellent

499 reviews

499 reviews

Swimming Pool7
Beach7
Housekeeping6
See map
See map

7.6

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Vinpearl Safari 990 m
Vinwonders Phu Quoc 1.9 km
Phu Quoc Countryside 11.7 km
Long Beach 17.9 km
Duong Dong Market 18.2 km
Phu Quoc Waterfall 26.9 km
Ho Quoc Temple 33.8 km
Sao Beach 37.1 km
Phu Quoc Prison 37.7 km
Nearby landmarks
Dai Beach 20 m
Vinmec International Hospital 920 m
Vinpearl Safari 990 m
Vinwonders Phu Quoc 1.9 km
Đình Thần Nguyễn Trung Trực Pagoda 2.0 km
Corona Casino 3.3 km
Mui Ganh Dau Beach 3.7 km
Fingernail Island 4.5 km
Cua Can Beach 8.3 km
Rach Vem Beach 9.5 km

Sheraton Phu Quoc Long Beach Resort

Bai Dai Area, Ganh Dau Commune, Gành Dầu, Phu Quoc Island, Vietnam, 920000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Gành Dầu part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

70 meters to Vinwonders Phu Quoc

Check-in [24-hour]

Excellent room comfort & quality

Private beach

Free Wi-Fi in all rooms!

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Bicycle rental

Valet parking

Shuttle service

Kids club

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Phu Quoc Island every 2 minutes on Agoda.com
Value for money8.3
Distance to city center24.5 km
Location rating7.6
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport25.4 km

Rooms available at Sheraton Phu Quoc Long Beach Resort

Excellent
Room comfort & quality

9

3 Bedroom Villa Garden, 3 Bedroom Villa, Garden view
...
  • Room size: 290 m²/3122 ft²
  • Garden view
  • 1 king bed & 1 king bed & 2...
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4 Bedroom Villa Garden, 4 Bedroom Villa, Garden view
...
  • Garden view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
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4 Bedroom Villa Ocean, 4 Bedroom Villa, Ocean view, Balcony
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
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2 Bedroom Villa Ocean, 2 Bedroom Villa, Ocean view, Balcony
...
  • Room size: 190 m²/2045 ft²
  • Ocean view
  • 1 king bed & 2 single beds
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Deluxe Garden, Guest room, 2 Twin/Single Bed(s), Garden view
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 single beds
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Senior Suite Ocean, 1 Bedroom Suite, 1 King, Ocean view
...
  • Room size: 80 m²/861 ft²
  • Ocean view
  • 1 king bed
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Family Suite Ocean, 2 Bedroom Suite, Ocean view, Balcony
...
  • Room size: 80 m²/861 ft²
  • Ocean view
  • 1 king bed & 2 single beds
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Deluxe Ocean, Guest room, 1 King, Ocean view, Balcony
...
  • Room size: 42 m²/452 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Deluxe Ocean, Guest room, 2 Twin/Single Bed(s), Ocean view
...
  • Room size: 42 m²/452 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Deluxe Garden, Guest room, 1 King, Garden view, Balcony
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Phu Quoc Long Beach Resort?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Phu Quoc Long Beach Resort?

A stay at Sheraton Phu Quoc Long Beach Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Sheraton Phu Quoc Long Beach Resort has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Sheraton Phu Quoc Long Beach Resort?

Wake up to a great buffet breakfast at Sheraton Phu Quoc Long Beach Resort. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 438900 VND for adults and 219450 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Sheraton Phu Quoc Long Beach Resort?

Sheraton Phu Quoc Long Beach Resort features 4 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in buffet during opening hours.

Can special events be hosted at Sheraton Phu Quoc Long Beach Resort?

Large events and gatherings such as weddings and engagements can be hosted at Sheraton Phu Quoc Long Beach Resort.

What is the smoking policy at Sheraton Phu Quoc Long Beach Resort?

Sheraton Phu Quoc Long Beach Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Sheraton Phu Quoc Long Beach Resort?

Restaurants including Peppercorn Restaurant are popular in Sheraton Phu Quoc Long Beach Resort’s neighborhood which is known as Gành Dầu.

What are popular attractions near Sheraton Phu Quoc Long Beach Resort?

Guests at Sheraton Phu Quoc Long Beach Resort can easily visit Vinwonders Phu Quoc, Đình Thần Nguyễn Trung Trực Pagoda and Thủy Cung Vinpearl Land Phú Quốc located in the Gành Dầu area.

What popular beaches are close to Sheraton Phu Quoc Long Beach Resort?

Guests at Sheraton Phu Quoc Long Beach Resort can easily visit Starfish Beach, Mui Ganh Dau Beach and Bai Da beach in the Gành Dầu area.

What popular natural sightseeing spots are close to Sheraton Phu Quoc Long Beach Resort?

Sheraton Phu Quoc Long Beach Resort is located in the Gành Dầu area, which is famous for natural sightseeing destinations such as Vinpearl Safari.

See map

Explore the neighborhood

What people love about Sheraton Phu Quoc Long Beach Resort

  • 9.2

    Exceptional
    Cleanliness

    "Very nice, spotless hotel."

    Ngoc

    |

    December 2, 2022

  • 10

    Exceptional
    Cleanliness

    "The rooms are impeccably clean and attention to detail is clear to see."

    Peter

    |

    October 19, 2022

  • 9.6

    Exceptional
    Location

    "Sheraton Phu Quoc, was a good hotel, good pool and very near the beach."

    Tony

    |

    January 2, 2023

Overall rating:

8.3

Excellent
499 reviews
Cleanliness
8.8
Facilities
8.6
Location
7.6
Read all reviews >
What travelers say they love:
Staff are attentive and helpful.
Shawn from Vietnam
Couple
More about Sheraton Phu Quoc Long Beach Resort

More about Sheraton Phu Quoc Long Beach Resort

Sheraton Phu Quoc Long Beach Resort

Enjoy all that Phu Quoc Island has to offer with a stay at Sheraton Phu Quoc Long Beach Resort. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Sheraton Phu Quoc Long Beach Resort, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the resort keeps you connected throughout your stay. Exploring Phu Quoc Island is made even more convenient with the taxi, car hire and shuttle services available at the resort. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the resort's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Sheraton Phu Quoc Long Beach Resort.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the resort. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Sheraton Phu Quoc Long Beach Resort are designed and decorated to make guests feel right at home. Enjoy your stay even more at the resort, knowing that some selected rooms include blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Sheraton Phu Quoc Long Beach Resort, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the resort you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sheraton Phu Quoc Long Beach Resort. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the resort assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at Sheraton Phu Quoc Long Beach Resort. A beach that's accessible right from the resort puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the resort's pool.
At Sheraton Phu Quoc Long Beach Resort, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the resort's poolside bar. Burn off you vacation calories with a quick visit to the resort's fitness facility. Beat the hot weather with cooling water activities like non-motorized water sports. Enjoy some water sports with watersports equipment rentals and water park provided by Sheraton Phu Quoc Long Beach Resort.
Challenge your travel group members or other guests to competitive fun, with the resort's mini golf course, yoga room and golf course on site. Family time on relaxed evenings is easy with the resort's library and shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Phu Quoc Island. Find that special item or souvenir that will commemorate your trip to Phu Quoc Island at Duong Dong Market located 18.1 km away.

Show less

Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

Food & Dining

11 mentions

Swimming Pool

6 mentions

Beach

6 mentions

Housekeeping

2 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • French
  • Hindi
  • Japanese
  • Ukrainian
  • Vietnamese
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Canoeing
  • Diving
  • Fishing
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Mini golf course
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water park
  • Watersport equipment rentals
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Closet
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake-up service
  • Window

Food and dining

Restaurants on site
Garden Court
  • Cuisine: International
  • Menu: A-la-carte
Beach House Restaurant
  • Cuisine: International
  • Menu: Buffet
The Prime Bar & Grill Restaurant
  • Cuisine: International
  • Menu: Buffet
Anchovy
  • Cuisine: International
  • Menu: A-la-carte

Location

Bai Dai Area, Ganh Dau Commune, Gành Dầu, Phu Quoc Island, Vietnam, 920000
Very good
Location

7.6

Airports
  • Phu Quoc International Airport (PQC) - Vietnam
    25.4 km
  • Sihanouk International Airport (KOS) - Cambodia
    35.2 km
Hospital or clinic
  • Vinmec International Hospital
    920 m
Convenience store
  • On-site

What's nearby

Popular landmarks
  • Vinpearl Safari
    990 m
  • Vinwonders Phu Quoc
    1.9 km
  • Phu Quoc Countryside
    11.7 km
  • Long Beach
    17.9 km
  • Duong Dong Market
    18.2 km
  • Phu Quoc Waterfall
    26.9 km
  • Ho Quoc Temple
    33.8 km
  • Sao Beach
    37.1 km
  • Phu Quoc Prison
    37.7 km
Nearby landmarks
  • Dai Beach
    20 m
  • Vinmec International Hospital
    920 m
  • Vinpearl Safari
    990 m
  • Vinwonders Phu Quoc
    1.9 km
  • Đình Thần Nguyễn Trung Trực Pagoda
    2.0 km
  • Corona Casino
    3.3 km
  • Mui Ganh Dau Beach
    3.7 km
  • Fingernail Island
    4.5 km
  • Cua Can Beach
    8.3 km
  • Rach Vem Beach
    9.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in. For children, birth certificates are required. If birth certificates are not provided, guests under 140 centimeters will be considered children aged 4 – 12 years old.

  • • A deposit is required upon check-in for additional services or damages during the stay and will be refunded upon departure. Deposit only in VND.
  • • Guests are required to check the room’s furniture and minibar (food and drinks) upon check-in and check-out.
  • • Please contact the property for dining details.
  • Extra bed and Surcharge: Only one extra bed is allowed per room. Children under 4 years old are free of charge if sharing the room with their parents.
  • Children from 4 years old to 11 years old stay for free if sharing a room with parents but are required to pay a compulsory surcharge for meals (Breakfast or Full-board) directly at the hotel, depending on the Rate Plan the guest booked. Guests from 12 years of age are considered adults.
  • Maximum number of children allowed per room is 1. Any additional child will be charged an extra fee.
  • Each villa room has a different number of occupancy for children. Please contact the property for further information.
  • Gala dinner/breakfast is provided for 2 persons per booking. Any addition person will be charged an extra fee.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center24.5 km
  • Travel time to airport (minutes)31
Extras
  • Breakfast charge (unless included in room price)438900 VND
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors8
  • Number of restaurants4
  • Number of rooms 459
  • Year property opened2015
Parking
  • Daily parking fee0 VND

Reviews of Sheraton Phu Quoc Long Beach Resort from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.8
Facilities8.6
Location7.6
Room comfort and quality9.0
Service8.5
Value for money8.3
High score for Phu Quoc Island
Rating
9+ Exceptional (108)
8-9 Excellent (43)
7-8 Very Good (39)
6-7 Good (19)
<6 Below Expectation (44)
Time of the year
Mar - May (53)
Jun - Aug (54)
Sep - Nov (48)
Dec - Feb (98)

Show reviews that mention 

Showing 253 verified guest comments
12345
10.0
Exceptional
Carmelo from United States
Couple
Stayed 4 nights in January 2020

WOW!”

Vinpearl Resort is a rare gem. A. It looks even better in person. Yes it truly does. B. Service is way above par. Yes and no problem is their answer to everything. C. There is a lovely woman who calls herself, Mila(nickname) who deserves a shoutout and a raise. She alone put our stay over the top. Thank you. D. The breakfast buffet has everything and I do mean everything you could want. E. Sunsets. Right in front of you. Lovely. F. The pool is spectacular. G. Vinpearl Safari was a great day. Giraffe Restaurant alone worth the price of admission. H. Frequent shuttle service to stores and other restaurants. I. The grounds are beautiful. J. Other people we met staying at other places complained about trash on the beach. No so at Vinpearl. Spotlessly clean. So make a reservation already!

Reviewed January 17, 2020

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Xin chào Carmelo, Greetings from Phu Quoc! It was indeed a pleasure to have you and your family stay with us. We are grateful for your kind and generous words about our hotel and truly pleased to know you had a great stay with us. Thank you for appreciating the work and assistance rendered by Mila, in making your stay more comfortable We would look forward to welcome you back to your new home in Phu Quoc in not too distant a future. Best Regards, Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

Responded January 19, 2020
Sheraton Phu Quoc Long Beach Resort
9.6
Exceptional
Peter from Australia
Solo traveler
Stayed 1 night in November 2019

This is my second time to Vinpearl's resort an golf”

Obviously its good because I came back. This time the trip was to Visit the Safari Zoo. I am a well travelled person and This place has it all. Safari gave me thoughts of Jurassic park, hahaha, there not short of Animals, They must have 30 Rhino's. Who has 30 Rhino's ? Omg this is real Africa. Brilliant. Excellent Value. When i wasnt there I was at the pool again talking with people and staff. Always good fun. The supervisor ladies is lovely gets things done. I had some special requests and she made it happen. And her staff are very good at their job. Wonderful again Thank you Shaun. Trying for January again. Bring a few more people. Hope they send me a discount pass so i can get a villa again like the first time. Best regards To all staff yes even gardeners I know your there working hard. Bye everyone, regards Peter

Reviewed November 28, 2019

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Dear Peter, Thanks a lot for visiting Phu Quoc and giving Vinpearl the chance to be part of your holiday experience. We are glad to read that all went well and that you seem to have fond memories of us. Hoping to see you again ! Your Vinpearl Phu Quoc Resort & Golf Home of arguably the most beautiful sunset in Vietnam ;-)

Responded January 19, 2020
Sheraton Phu Quoc Long Beach Resort
10.0
Exceptional
Dinh from Vietnam
Couple
Stayed 2 nights in April 2022

Vinpearl has perfect service”

Vinpearl Hotel is very clean, nice, convenience, buffet is really good. Highly recommend Vinpearl Hotel Spa and Golf.

Reviewed April 23, 2022

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Dear Dinh, On behalf of Vinpearl Resort & Golf Phu Quoc team, thank you so much for taking the time to share your recent stay experience. We are appreciated for your compliment on our helpful hotel employees and be grateful for your kind and generous words about our hotel and truly pleased to know you had a great stay with us. Once again, thank you for choosing us and we look forward to welcoming you and your family back soon Kind regards, Tran Van Quy Front Office Manager

Responded April 27, 2022
Sheraton Phu Quoc Long Beach Resort
10.0
Exceptional
Jaroslaw from Vietnam
Group
Stayed 2 nights in December 2021

Really nice experience”

The 3 bedroom villa is really worth the money, large comfortable rooms and a large living room with kitchen.

Reviewed March 26, 2022

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Dear Jaroslaw, On behalf of Vinpearl Resort & Golf Phu Quoc team, thank you so much for taking the time to share your recent stay experience. We are appreciated for your compliment on our helpful hotel. We were truly pleased to know you had a great stay with us and already missed you now .Once again, thank you for choosing us and we look forward to welcoming you and your family back soon Kind regards, Tran Van Quy Front Office Manager

Responded March 27, 2022
Sheraton Phu Quoc Long Beach Resort
9.6
Exceptional
Isabel
Group
Stayed 3 nights in March 2019

Luxurious but still relaxed”

Fantastic place to stay Staff (especially lifeguards and pool bar staff) were very friendly Day spa was lovely Breakfasts were amazing - so much variety. Garden view Vila was perfect. No complaints

Reviewed April 06, 2019

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Dear Isabel, Thank you very much for choosing to stay at the Vinpearl Resort & Golf Phu Quoc. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards. It was a pleasure to read of your satisfaction with your stay with us and thanks for your compliments about our services, especially spa treatments and food options. We look forward to welcoming you once again as you promised to your second home away from home. Sincerely, Vinpearl Resort & Golf Phu Quoc

Responded April 08, 2019
Sheraton Phu Quoc Long Beach Resort
9.6
Exceptional
Shawn from Vietnam
Couple
Stayed 3 nights in May 2019

Great value”

Everything is great. Staff are attentive and helpful. Only downside is location which is a bit far from airport, but hotel provides free shuttle. Enjoyed Vinpearl Land and Safari. Would come again.

Reviewed June 29, 2019

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Dear Shawn, Greetings from Phu Quoc! It was indeed a pleasure to have you and your family stay with us. We all Vinpearl team are so glad and proud to receive your nice comments on Vinpearl Land and Safari which you experienced during your stay at our lovely resort. We would look forward to welcome you back to your new home in Phu Quoc in not too distant a future. Best Regards, Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

Responded July 05, 2019
Sheraton Phu Quoc Long Beach Resort
8.8
Excellent
Hoang from United States
Group
Stayed 2 nights in April 2022

Awesome experience with room to improve”

This resort has awesome staffs and the room quality is great. However, the beach has quite a lot of trash. Every morning when I go for a walk, the beach was filled with trash which for beach lovers like me and my family, it was a total let down. The facility is good, but the spa needs improvement. This was an eye opening seeing a cold water jacuzzi for the first time. Perhaps the resort forgot to warm up the water, or they never replaced the water in the first place. Which is it? The steam room was broken when I reserved the space for my family. If the hotel allowed me to visit the spa without reservation, I wouldn't have stayed the extra 5 minutes and went back after taking peek at it. I wouldn't recommend the spa if you go to this resort. Otherwise, It was a great experience.

Reviewed April 13, 2022

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Dear Mr Hoang Greeting from Vinpearl Resort & Golf Phu Quoc, Thank you very much for your review. We regret that your stay was not as pleasant as it should have been. We are sorry that we did not meet your expectation and we hope it would not affect your trip. We hope to welcome you back soon so that we can bring you the memorable experience to truly show our personalized service. With best regard Tran Van Quy Front Office Manager

Responded April 14, 2022
Sheraton Phu Quoc Long Beach Resort
8.8
Excellent
Minh from Vietnam
Couple
Stayed 1 night in January 2022

Good choice if you want to experience Vin Wonders complex”

If you can allocate 2 nights and more for your trip in the North of Phu Quoc, it is worth booking here. Spectacular swimming pool by the beach, modern facilities, friendly staff and good services in overall. Buffet is adequate at this level. However, I expect the cleanness of the room must be improved. The balcony of my room was full of sands but the cleaning staff did not check and clean carefully.

Reviewed March 25, 2022

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Dear Mr.Minh, On behalf of Vinpearl Resort & Golf Phu Quoc team, thank you so much for taking the time to share your recent stay experience We are grateful for your kind and generous words about our hotel and truly pleased to know you had a great stay with us. Once again, thank you for choosing us and we look forward to welcoming you and your family back soon Kind regards, Tran Van Quy Front Office Manager

Responded March 27, 2022
Sheraton Phu Quoc Long Beach Resort
8.8
Excellent
Donna from New Zealand
Solo traveler
Stayed 2 nights in January 2019

Maybe not for solo”

Mainly familys felt very out of place . being solo. Woman at reception was rude as I was a solo traveller. I booked an early check in but she made it very difficult. and unhelpful. Food was excellent.

Reviewed December 17, 2019

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Xin Chao Donna, Thank you very much for sharing your review about your experience with us. We would like to assure you that we are closely monitoring your feedback and will be working closely with the team to better our guest experience. Once again, thank you for your review and hope to have the opportunity again to welcome you as our guest in the future so that we can give you an experience that not only meets but exceeds your expectations. Yours sincerely, Vinpearl Resort & Golf Phu Quoc – the holiday paradise of Viet Nam Management team

Responded January 19, 2020
Sheraton Phu Quoc Long Beach Resort
8.8
Excellent
Dinh from Vietnam
Family with young children
Stayed 2 nights in June 2020

Everything is ok but restaurant”

Nice beach, nice pool but poor restaurant

Reviewed July 02, 2020

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Dear Dinh, Thank you for taking time to share us your recent experiences at Vinpearl Resort & Golf Phu Quoc. It's good to know that you enjoyed your stay and had an memorable experiences. Your comment about the restaurant is also highly appreciated and will be forwarded to related department for better improvement. Once again, thanks for choosing us and we look forward to welcoming you and your family back soon. Kind regards Nguyen Van Thai Front Office Manager

Responded October 26, 2020
Sheraton Phu Quoc Long Beach Resort
6.8
Good
Neha from United Arab Emirates
Family with teens
Stayed 4 nights in February 2019

Lovely Stay, caution: overrated”

While the property was lovely and so was the pool villa, the beach was not very clean as there were plastic in the water. The staff was great, however the villa was not fully equipped and after spending $500/night for a villa with a kitchen that we could not use. It wasnt equipped with basics. We could not get outside drinks/fruits/snacks; which made the house rules ridiculas. The property is very far from any store or the city and food at the hotel is quite expensive for a family of 4. You would be spending $120 USD for each meal for a family of 4. The good thing is that they do offer a shuttle service to the city and a waterpark and safari is available at a price ofcourse.

Reviewed August 25, 2019

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Xin Chào Neha, Greeting from Vinpearl Resort & Golf Phu Quoc! Thank you very much for your review. We regret that your stay was not as pleasant as it should have been. We are sorry that we did not meet your expectation and we hope it would not affect your trip. We hope to welcome you back soon so that we can bring you the memorable experience to truly show our personalized service. Best Regards, Vinpearl Resort & Golf Phu Quoc - Hotel Management

Responded August 31, 2019
Sheraton Phu Quoc Long Beach Resort
6.4
Good
Mai from Vietnam
Family with young children
Stayed 2 nights in July 2022

Not so much for 5-stars resort!”

I was at the main pool at 5PM and the staff told me that today is busy so the resort is out of towels for guests. I asked him when will towels be available again and he said tomorrow. I looked around and nobody at the pool or the beach has towels to use. This is unacceptable for a 5-stars resort.

Reviewed July 10, 2022

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Xin chào Ms.Mai, Thank you for taking time to share us the value feedback regarding your recent visit at Vinpearl Resort & Golf Phu Quoc. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team and are disappointed that you were inconvenienced. Once again thanks for choosing us and we look forward to welcoming you back soon Kind Regards Tran Van Quy Front Office Manager

Responded July 11, 2022
Sheraton Phu Quoc Long Beach Resort
6.8
Good
Duong from Vietnam
Family with young children
Stayed 1 night in September 2018

it's so so... ”

if you carry your kids, consider they will charge for kid older than 5 yrs.

Reviewed February 08, 2019

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Dear Duong, Thank you so much for the time you spent to review our hotel concerning your recent stay at our lovely resort. Looking forward to welcoming you soon again at your second home away from home. Yours sincerely, Vinpearl Resort & Golf Phu Quoc – the holiday paradise of Viet Nam Management team

Responded February 10, 2019
Sheraton Phu Quoc Long Beach Resort
6.4
Good
Donald
Family with young children
Stayed 3 nights in April 2019

Good”

we hirew a room with kitchen..but there is no facilities to use..ex no bowl..no knife..no spoon..nothing..just a kitchen to decorate.

Reviewed April 05, 2019

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Dear Donald, Greeting from Vinpearl Resort & Golf Phu Quoc! Thank you very much for your review. We regret that your stay was not as pleasant as it should have been. We are sorry that we did not meet your expectation and we hope it would not affect your trip. We hope to welcome you back soon so that we can bring you the memorable experience to truly show our personalized service. Best Regards, Vinpearl Resort & Golf Phu Quoc - Hotel Management

Responded April 08, 2019
Sheraton Phu Quoc Long Beach Resort
6.0
Huong from United States
Family with teens
Stayed 1 night in May 2022

Above average”

Service for transportation is not good, we have to wait for so long. Food doesn't have much choices. This hotel is not for 5 stars. It is only 3.5 to 4 stars only.

Reviewed June 01, 2022

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Xin chào Ms. Huong, Thank you for taking time to share us the value feedback regarding your recent visit at Vinpearl Resort & Golf Phu Quoc. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team and are disappointed that you were inconvenienced with the transportation and the food. Once again thanks for choosing us and we look forward to welcoming you back soon Kind Regards Tran Van Quy Front Office Manager

Responded June 02, 2022
Sheraton Phu Quoc Long Beach Resort
6.0
Ngọc from Vietnam
Family with teens
Stayed 2 nights in August 2020

Normal experience”

Buffet was not good, very limited of food choice. A bit far from the center but has bus go to the center

Reviewed August 06, 2020

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Dear Ngoc, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nguyen Van Thai Front Office Manager

Responded October 26, 2020
Sheraton Phu Quoc Long Beach Resort
6.0
QUOC from Australia
Family with teens
Stayed 2 nights in August 2018

Good resort”

Good all inclusive resort

Reviewed May 26, 2019

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Dear QUOC, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

Responded May 29, 2019
Sheraton Phu Quoc Long Beach Resort
4.4
John from United States
Family with young children
Stayed 3 nights in June 2019

Room and Grounds”

- noisy lawn mowers and trimmers. - landscaping trash bags left in plain view many days - Villa 2625 needs interior painting. Wall painting shows patches of different color paint - loud music in morning and periodically from facility across lake from 2625 - Resort is giant and you must call for ride from villa to pool. - landscaping is nice but it looks like staff struggle to keep up. - strange spill, food stain on bedroom wall, staff came to clean after I notified them. - Vinpearl land amusement park is aging. Looks like a new amusement park is being constructed - pool at reception building is nice - buffet is good. Dinner buffet is good but overpriced. - Manager Aziz? very receptive to constructive comments. - Other staff polite and nice.

Reviewed July 02, 2019

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Xin chào John, Thank you for your feedback describing both - the good and the bad of your stay. As such - we wish to apologize for any disappointments during your stay We are pleased that you had a pleasant stay with us. Your compliment and feedback are great encouragements for us to do better in the future. We look forward to welcoming you back in your next trip to Phu Quoc! With warm regards, Warmest Regards, Your Vinpearl Phu Quoc Team - Home of arguably the most beautiful sunset in Vietnam ;-)

Responded July 05, 2019
Sheraton Phu Quoc Long Beach Resort
10.0
Exceptional
Filip from Serbia
Family with young children
Stayed 3 nights in February 2016

Great view and location and nice beach”

My family has spent a nice Tet holiday at Vinpearl Phu Quoc Resort and Golf. The hotel was completely full but we still did not feel it apart from the dinner time (everyone came at once) so it was hard to get a table. Anyhow, the hotel has great facilities for children and a very nice beach. Children also enjoyed visiting Safari and the Aqua park. All in all a great and relaxing holiday!

Reviewed May 04, 2016

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Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Responded April 19, 2020
Sheraton Phu Quoc Long Beach Resort
8.0
Excellent
boon from Singapore
Couple
Stayed 2 nights in December 2018

Excellent resort ”

We arrived phu Quoc airport and they have free hotel transfer counter at Airport arrival exit gate. It's about 50 minutes jounery to resort. The check in staff is friendly orentated. Our room is allotted at top floor with mountain and villa view. The room is clean and spacious. The swimming pool size is big and awesone. The beach is clean and sea water is clear too. The gym and sauna are well maintained. There are more than 1 resort and plenty villas under vinpearl managements. They provide buggies transfer to and fro resorts and villas and vinpearl playground and golf field and within the boundary. The casino is yet to open. Some retails are not yet open bussiness. The guest can use any pool and gym and sauna at any resort. It's relaxing and morning fresh air and flowers viewing surrounding during morning walk or anytime on beach or walkways to villas. The morning breakfast spread are yummy. The resort staffs are all friendly without poor attitude. This resort is worthy stayi

Reviewed December 29, 2018

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Dear boon, Thank you for choosing Vinpearl Resort & Golf Phu Quoc as your destination for vacation. We are pleased that you had enjoyed such a pleasant time with our services. Your compliments will definitely be a great encouragement to all of us to keep bringing outstanding services. We look forward to welcoming you back in the future. With warm regards, Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

Responded January 03, 2019
Sheraton Phu Quoc Long Beach Resort
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