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WE Hotel Toya
Lake View King - Bedroom, WE Hotel Toya in Toyoura
a large body of water with houses and trees, WE Hotel Toya in Toyoura
Lobby, WE Hotel Toya in Toyoura
Lobby, WE Hotel Toya in Toyoura
a living room filled with furniture and a window, WE Hotel Toya in Toyoura
a hotel room with a view of the ocean, WE Hotel Toya in Toyoura

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8.6

Excellent

773 reviews

773 reviews

View22
Breakfast5
Housekeeping5
See map
See map

7.8

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
Toya Ikoino Ie 380 m
Toyakoguruttochokoku Park 420 m
The Eight Views of Lake Toya - Ukimido 530 m
Toya onsen hospital 1.6 km
Nagisa Park 1.8 km
Sunset Beach 1.8 km
Lake Tōya 2.5 km
Takarada Camping Site 2.6 km
Shikotsu Toya National Park Silo Observation Deck 2.7 km
Lake Hill Farm 4.3 km

WE Hotel Toya

293-1, Toyamachi, Toyako-cho Abuta-gun, Toyako, Toyoura, Japan, 0495802 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Toyako part of Toyoura, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and hot spring bath on-site.

Highlights

Hygiene Plus

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Excellent view

Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Hot tub

Spa

Luggage storage

Contactless check-in/out

Your dates are popular among travelersUsers are booking a place in Toyoura every 12 minutes on Agoda.com
Value for money8.2
Location rating7.8

Rooms available at WE Hotel Toya

Lake View Twin [Half Board] A trip to enjoy the sp
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Lake View King
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Lake View Double [Half Board] A trip to enjoy the
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Lake View Triple [Half Board] A trip to enjoy the
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
King Room with Lake View
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Lake View Double Room
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 1 super king bed
Enter dates to see prices
Lake View Twin Room - Non-Smoking
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Twin Room with Lake View
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Lake View Twin Room
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Double Room
...
  • Room size: 37 m²/398 ft²
  • Lake view
Enter dates to see prices

Frequently asked questions

Is car parking available at WE Hotel Toya?

WE Hotel Toya offers car park free of charge for all guest visitors traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Does WE Hotel Toya have an option for contactless check-in and check-out?

At WE Hotel Toya, customers can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

What is the average travel time to a nearby airport from WE Hotel Toya?

The average travel time to get from WE Hotel Toya to the airport is 120 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.

What points of interest are in close proximty of WE Hotel Toya that are in walking range?

While remaining at WE Hotel Toya, jump start your holiday by visiting the closest attractions that are within walking distance to the property which include Toyakoguruttochokoku Park and The Eight Views of Lake Toya - Ukimido.

How many rooms does WE Hotel Toya have?

WE Hotel Toya has a total of 55 rooms.

How long do travelers normally stay at WE Hotel Toya?

Verified past guests that have stayed at WE Hotel Toya had an average nightly stay of 1 night at this property.

In which languages can WE Hotel Toya's staff members communicate?

WE Hotel Toya can communicate in 3 languages and supports well-known languages such as English and Mandarin Chinese for guests going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What payment options are supported at WE Hotel Toya?

Enjoy the flexibility of easy payment at WE Hotel Toya which accepts up to 8, with payment card options including American Express, Visa, UnionPay, Cash, and MasterCard.

What is the verified guest review consensus about WE Hotel Toya's view?

62.0% of our past customer critiques have given an optimistic review and responses about this property's view. You can look up on more detailed customer reviews, and comments for WE Hotel Toya down in the review section.

What is the verified guest review consensus about WE Hotel Toya's spa?

68.0% of our verified visitor ratings have given a positive review and comments about this property's spa. You can look up on more detailed customer reviews, and comments for WE Hotel Toya down in the review section.

What is the typical rating that past Families with young children have given to WE Hotel Toya?

Past families with young children that have stayed at this property have given WE Hotel Toya an average rating of 8.4. You can look up more in depth customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to WE Hotel Toya?

The nearest train, metro, or bus station is Toyoura, 11271.13 m away from WE Hotel Toya.

See map

Explore the neighborhood

What people love about WE Hotel Toya

  • 7.2

    Very good
    Cleanliness

    "The room is clean, comfortable & relaxing Excellent view."

    Lai

    |

    December 24, 2019

  • 9.6

    Exceptional
    Cleanliness

    "Onsen in the hotel is modern, clean and enjoyable."

    Ee

    |

    December 8, 2019

  • 10

    Exceptional
    Location

    "Their location is perfect to see the lake and its firework in the evening, their restaurant provides superb food and outstanding services."

    Wendy

    |

    July 12, 2019

Property ranking|Compared to 67 Toyoura properties
See all rankings
Cleanliness score
9.4/10
Value for money score
8.2/10
Service score
9.1/10
Cheapest price score
Better than
96
%
of Toyoura properties
Better than
91
%
of Toyoura properties
Better than
90
%
of Toyoura properties
Better than
90
%
of Toyoura properties
Overall rating:

8.6

Excellent
773 reviews
Cleanliness
9.4
Facilities
8.6
Location
7.8
Read all reviews >
What travelers say they love:
Very photogenic room with mini in-house onsen.
Zhi from Singapore
Couple
More about WE Hotel Toya

More about WE Hotel Toya

WE Hotel Toya

The range of services provided by WE Hotel Toya ensures all travelers get the most out of their stay. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and shuttle services provided by the resort make it easy to plan your day trips, sightseeing, and more around Toyoura. If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site.
The resort provides front desk services such as luggage storage and safety deposit boxes for guests' convenience. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at WE Hotel Toya. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at WE Hotel Toya include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The resort also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries and towels in some select rooms.


Dining and things to do

If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. Regardless of any dietary restrictions you may have, you'll eat well at WE Hotel Toya which has a selection of kosher and halal options. A night in at the resort's karaoke rooms and bar can be as fun as a night out with your travel companions. Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Never let a day go wasted when you're at WE Hotel Toya with all the activities and facilities provided. Finish your vacation days right by dropping in at the hot tub and spa. Water sports are incredibly convenient with canoes provided by WE Hotel Toya. Have fun with your friends or family, or even meet new people at the games room.
Pick up something memorable for yourself or those waiting for you back at home, at the souvenir shops.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 92% of the city's accommodation.
This resort beats 91% of accommodations in the city on value for money.
This resort scores higher than 95% of the city's accommodations for cleanliness.

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Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

View

7 mentions

Food & Dining

3 mentions

Car Park

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Canoeing
  • Game room
  • Hot tub
  • Karaoke
  • Spa
  • Spa/sauna
Cleanliness and safety
  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator
  • Gift/souvenir shop
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
Access
  • CCTV in common areas
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
Getting around
  • Car park [free of charge]
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Hair dryer
  • Non-smoking
  • Open air bath privileges
  • Refrigerator
  • Towels

Food and dining

Restaurants on site
EZO Cuisine
  • Cuisine: Japanese

Location

293-1, Toyamachi, Toyako-cho Abuta-gun, Toyako, Toyoura, Japan, 0495802
Very good
Location

7.8

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Please let the property know the expected arrival time in advance. Guests can use the Special Requests box when booking or contact the property directly.
  • Pets are strictly not allowed at the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until10:00
Getting around
  • Travel time to airport (minutes)120
Extras
  • Breakfast charge (unless included in room price)3000 JPY
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges3
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 55
  • Room voltage100
  • Most recent renovation2018
Parking
  • Daily parking fee0 JPY

Reviews of WE Hotel Toya from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.4
Facilities8.6
Location7.8
Service9.1
Value for money8.2
High score for Toyoura
Rating
9+ Exceptional (110)
8-9 Excellent (48)
7-8 Very Good (30)
6-7 Good (8)
<6 Below Expectation (22)
Time of the year
Mar - May (54)
Jun - Aug (70)
Sep - Nov (44)
Dec - Feb (50)

Show reviews that mention 

Showing 218 verified guest comments
12345
9.6
Exceptional
LIM from Malaysia
Couple
Lake View King
Stayed 1 night in December 2019

Exceptional”

Nice and friendly staff especially the one who serve us during our check-in. She does speak fluent English. The hotel have a gorgeous stunning view. Having an onsen on the balcony while viewing the landscape is awesome. Thumb up. However, not much variation for breakfast.

Reviewed January 06, 2020

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Dear Lim Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. I had been forward your suggest about breakfast to Hotel F&B Manager and we will find Solution ASSP. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded February 18, 2020
WE Hotel Toya
9.2
Exceptional
Lee from Hong Kong SAR, China
Group
Lake View King
Stayed 1 night in November 2022

Good Service!”

The staff is super nice and kind with good manner! Highly recommend!!

Reviewed November 27, 2022

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8.4
Excellent
Hermann from Hong Kong SAR, China
Couple
Lake View King
Stayed 3 nights in January 2023

WE Hotel Toya ”

Excellent privacy with great staff assistance. Only annoying part was little to eat around the facility but having a car it didn’t matter. Breakfast was great but would be better if they let you know in advance to avoid food allergies.

Reviewed February 05, 2023

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8.4
Excellent
renjing from Singapore
Family with young children
Lake View King
Stayed 3 nights in December 2022

extremely kind hotel staff”

special thanks to Kitty Liu 刘萱 who helped us and recommended lots of good restaurants. Both public and private Onsen are grate, fantastic lake view, yummy set breakfast!

Reviewed December 27, 2022

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9.2
Exceptional
Kristen from Japan
Couple
Lake View Twin Room - Non-Smoking
Stayed 1 night in August 2021

Excellent hotel”

great experience

Reviewed August 18, 2021

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8.4
Excellent
Vion from Malaysia
Group
Lake View King
Stayed 2 nights in January 2020

Very unique design hotel , room with amazing lake toya view”

Pro: wonderful room view, unique design hotel, room is big Cons: drop luggages can be challenges when showing and the slope to the lobby is slippery , It would be perfect if the road to the lobby make more easier

Reviewed January 08, 2020

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Dear Vion Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded February 18, 2020
WE Hotel Toya
5.2
A
Couple
Lake View King
Stayed 1 night in January 2020

Not a typical Japanese Zen hotel you expect”

The hotel interior is nice and modern, but the service and food (especially the fake kaiseiki dinner) is very disappointing. The claimed "kaiseiki dinner" is in fact Chinese food that doesn't even taste good. And the staff claimed it is "NEW kaiseiki designed by their Chinese chef". The dinner here is probably one of the worst meals I've ever had in Japan. Besides, hotspring in the hotel room is not hot spring, just hot water.

Reviewed January 06, 2020

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Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. I had been forward your suggest to F&B Manager and we will find better Solution to improve our service ASSP. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded February 23, 2020
WE Hotel Toya
10.0
Exceptional
Yuen from Hong Kong SAR, China
Couple
Lake View King
Stayed 1 night in January 2019

Exceptional”

We understand the hotel has only been opened for a short while and indeed all facilities are new. The hotel's situated away from the major hotspring area of Lake Toya but connected by complimentary shuttles running along the hotspring area, JR Toya station and the hotel. Make sure to ask for the schedule ahead and make reservation with the reception since the shuttle services are not very frequent. The staff are friendly and attentive to our needs. We like the design of the room in particular as they place the bed facing the spectacular view of Lake Toya. The bath tub on the balcony is amazing too. Breakfast was of limited variety while quality was ok. We haven't tried dinner but are told that there's an option of French cuisine. Overall it's a good stay away from the hustle and bustle of big cities.

Reviewed January 15, 2019

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Dear Guest Thank you very much for staying at WE Hotel Toya and spend your precious time writing this review. Breakfast now is available in three set course , Western, Japanese and Chinese! A simple lunch can be served, including Japanese ramen noodles, beef curry rice, and dinner with a choice of French cuisine with reservation or steak, pasta a la carte . There are also five buses to the Onsen town every day for you to dine outside and 9 buses to JR Toya station. From November to March, there is a hotel shuttle bus to Rusutsu Ski Resort and Airport. Thank you again for staying at the hotel recently and hope that we will have the opportunity to serve you again in the near future. Sincerely,

Responded April 29, 2019
WE Hotel Toya
9.2
Exceptional
Kendrick from Singapore
Family with young children
Lake View Triple
Stayed 2 nights in August 2019

Luxurious Hotel, fantastic rooms and good for families”

The hotel is newly renovated with a nice modern touch. Rooms were huge, comfortable and clean, and ours came with a private outdoor onsen that overlooks Lake Toya! The public onsen is very posh and clean as well. The staff were amazingly polite, approachable and proactive. We were fortunate to be served by Kyle who made our stay memorable - he went an extra mile in many occasions such as expediting check in to catch the shuttle bus, leading us to the rooftop for a better view of the fireworks and explaining the facilities in the hotel/rooms to make sure we maximize the experience of our stay. Price is steep especially in August, and it’s considered far from the main town area. But worth it as it’s quiet and super comfortable.

Reviewed August 12, 2019

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Dear Kendrick Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. It was our great honor to have you here as our valued guests. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service. Thank you for your kindly compliment and i will continue to find way to improve my service to finally meet need of future guest.Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded August 21, 2019
WE Hotel Toya
10.0
Exceptional
Selene from Singapore
Couple
Lake View King
Stayed 1 night in July 2019

Exceptional”

Best stay in Hokkaido! Thoroughly enjoyed every part of this hotel - the private Onden in every room, the public Onsen, the service staff (special mention of Take-San who is the F&B service manager). Breakfast spread was great, especially the soup udon with soft boiled egg, and freshly baked croissants. Highly recommended stay for those visiting Lake Toya. Just note that We Hotel is not situated in the Toya town so folks who are not driving (without cars) will find this a little far off from the beaten track.

Reviewed August 05, 2019

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Dear Selena Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. It was our great honor to have you here as our valued guest. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded September 01, 2019
WE Hotel Toya
10.0
Exceptional
Clifford from United States
Couple
Lake View King
Stayed 1 night in September 2019

absolutely memorable stay”

The view alone from We Hotels at Lake Toya is a reason enough to stay. If you add the hotel amenities, kindness of all staff members and breathtaking view of the rooms, you really couldn’t ask for more. While the location is somewhat remote, the experience you will have will last you a lifetime. Stay at WE hotels, my fiancé and I plan to go back in the near future without a second thought. Special thanks to Leon at We Hotels for assisting us with sending us an item we left behind, internationally . Truly above and beyond the service you will find at a typical hotel, they go out of their way to make you feel like family . Thanks again

Reviewed September 23, 2019

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Dear Clifford, Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the view ,design and service. I had forward your massage to Leon. Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us .Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded October 05, 2019
WE Hotel Toya
9.6
Exceptional
Eileen from Singapore
Family with young children
Stayed 2 nights in June 2019

Quiet location with a great view and excellent facilities”

We enjoyed our stay at WE Hotel especially with the convenience of a private bath in our room which had a fantastic view of the lake. Bath robes were also provided for the kids and they enjoyed the experience. The hotel’s facilities are new, modern and well maintained. Location of the hotel: it’s a 20mins drive to the main Lake Toya Onsen area but it worked great for us as we rented a car and preferred the tranquility at WE hotel versus the busier Onsen area. Hospitality was excellent, we were served welcome drinks and towels to freshen up while checking-in.

Reviewed June 23, 2019

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Dear Eileen Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded July 14, 2019
WE Hotel Toya
10.0
Exceptional
Astley
Couple
Lake View Triple
Stayed 1 night in November 2019

Exceptional”

Excellent room with awesome view of Lake Toya. Room was very beautifully furnished. A great spread of selection for the breakfast buffet. A small private hot tub in the balcony of the room to relax while facing the lake was nice as well. Some other amenities are a game room with darts and some arcade machines and a public onsen. A little far from the main town of Toya but a free shuttle bus is provided up till slightly past evening and returning at 8+ pm. Free parking provided at the hotel as well. Best hotel experience I've had in Hokkaido.

Reviewed December 02, 2019

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Dear Astley Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes.Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded February 23, 2020
WE Hotel Toya
10.0
Exceptional
Hasnida from Malaysia
Family with young children
Lake View King
Stayed 1 night in June 2019

Fantastic stay, amazing view.”

This hotel caught us by suprise. Indeed the highlight of our roadtrip in Hokkaido. Amazing view of Lake Toya from the room. The room itself is massive, with modern ammenities. We were greeted with a mint welcome drinks, and then later with a welcome fruits in the room. We travel with 2 kids, they even provide us with kids yukita. Def a 5-star property. Would recommend it to anyone who plan to visit Toya.

Reviewed June 20, 2019

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Dear Hasnida Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded July 08, 2019
WE Hotel Toya
10.0
Exceptional
Lai from Hong Kong SAR, China
Group
Lake View Triple
Stayed 1 night in August 2019

Excellent service”

This is one of the best hotels we've ever stayed. The hotel offers excellent service, especially the sightseeing shuttle bus tour, which is perfect for travellers who don't drive. The staff members were friendly and very helpful. The room was clean and cozy. We loved every single part of this hotel and will definitely choose WE HOTEL again if we return to Toya!

Reviewed August 15, 2019

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Dear Lai Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. It was our great honor to have you here as our valued guests. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded August 21, 2019
WE Hotel Toya
9.2
Exceptional
Maria from Singapore
Couple
Lake View King
Stayed 1 night in January 2019

Beautiful quiet hotel with amazing views”

The location is not convenient and there are limited shuttle runs between Toya town/station and the hotel. Staff also not very fluent in English. They seem more prepared for a Chinese clientele. The hotel is very beautiful and clean though, and service very attentive. The onsen annex wasn’t open yet but no complaints because the private balcony hot tub in my room with amazing views of the lake was what I went for. Great quiet place to chill. Breakfast buffet was good too. Didn’t try their French restaurant for dinner but went prepared having eaten before arriving.

Reviewed February 04, 2019

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Dear Maria Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience.The hotel's current staff from Japan, China, and Southeast Asia, providing multilingual services.We also increased to 9 shuttle runs between Toya station and the hotel and 5 shuttle runs between Toya town and the hotel daily. The Onsen Spa had Grand opening last month,water at Lake Toya Onsen includes a lot of sodium chloride, is transparent, odorless and soft on the skin. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

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WE Hotel Toya
9.2
Exceptional
Prapaporn from Thailand
Group
Lake View King
Stayed 1 night in June 2019

Travel in stlye, choose WE Toya. ”

WE Hotel's design gives us a splendid view of Toya lake that no other hotels do. The lobby is just like your own living room. Sake bar and exhibition hall make the hotel unique. Room is spacious, big window. Coffe table, chair and futon. Outdoor baht is superb.

Reviewed June 14, 2019

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Dear Prapaporn Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded June 17, 2019
WE Hotel Toya
8.8
Excellent
Oliver from Spain
Couple
Lake View King
Stayed 1 night in August 2019

Excellent”

Very stylish and modern hotel with beautiful views on Lake Toya. Rooms are fantastic and the hotel itself offers many WOW effects. The Onsen is incredible! The only down-side really is the dinner which is over-priced and not that great. Not bad food but just not up to the rest.

Reviewed September 03, 2019

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Dear Oliver Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded October 05, 2019
WE Hotel Toya
10.0
Exceptional
Christine from France
Family with teens
Stayed 1 night in August 2019

Refined and zen atmosphere ”

A gorgeous hotel with a stunning view on lake Toya, where everyone feels pampered and privileged thanks to the carefulness with which everything was designed and to the kindness of the staff. The view from the onsen and our room was magnificent and the top surprise was the private onsen on our room balcony. Will definitely return....

Reviewed August 17, 2019

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Dear Christine Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. It was our great honor to have your ladys here as our valued guests. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded August 21, 2019
WE Hotel Toya
8.4
Excellent
Yip from Hong Kong SAR, China
Family with teens
Lake View Triple
Stayed 1 night in September 2019

Relaxing, good interior design”

Highly recommended if you are go to stay one night in toya lake area, especially if you are travelling with a rental car. Hotel have a very good interior design and relaxing environment which makes you feel comfortable. Breakfast was good and tasty. Spa was good. But it would be better if the hotel can put some hotel signage on the main road to direct driving guest. Even if we have a GPS, we still found a bit difficult to find the way to the hotel at night time, because the nearby streets are very similar.

Reviewed October 02, 2019

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Dear Yip, Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the view ,design and service. We are work on the progress of Road Sign and Hopefully it will be done before Snow Season. Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us .Yours sincerely, Kyle Oh Reception Supervisor WE Hotel Toya

Responded October 05, 2019
WE Hotel Toya
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